JW Marriott Shanghai at Tomorrow Square

Hotels
JW Marriott Hotels & Resorts
9.2 (800 reviews)
399 Nan Jing West Road , Shanghai , cn

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Jan 14, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Jun 30, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People 5 years old and over stay for CNY 291.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 20 per hour.

Location

Guest Reviews

9.2
Based on 800 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
D
Diana family_with_children us
10
Súper recomendado
Pros:

Todo súper bien

Cons:

Todo me gustó

2026-04-18 via Nuitee
A
Abdulaziz couple sa
9
2026-04-14 via Nuitee
J
John extended_group us
10
Enjoyable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 via Nuitee
D
Derick solo_traveller us
10
The stay was amazing the views of the skyline are incredible!!
Pros:

The friendly staff

Cons:

No smart toilets or bidets

2026-04-13 via Nuitee
K
Kcgoh solo_traveller sg
9
Pros:

Superb location and room service

Cons:

None

2026-04-13 via Nuitee
P
Punyachai family_with_children th
10
2026-04-12 via Nuitee
J
JohnDeGotes solo_traveller il
10
Pros:

One of the perfect combinations of room space, view, bathroom, bed size. Good breakfast, exceptional location, price to everything provided is very good

2026-04-11 via Nuitee
L
Lauanny couple pt
10
Pros:

I loved it

2026-04-10 via Nuitee
L
Ludvik family_with_children cz
9
Dobrá volba
Pros:

vybaveni pokoje
vybaveni fitness
čistota
výhled
personál

Cons:

potřeba měnit výtah ve 38 patře ale výtahy jezdily docela často

2026-04-07 via Nuitee
J
Jakob couple sg
10
2026-04-07 via Nuitee
O
OKANO family_with_children jp
9
2026-04-05 via Nuitee
L
Louis solo_traveller be
8
2026-04-04 via Nuitee
D
DipaliBC Couples London, England
10
Exceptional Service & Hospitality at JW Marriott – March 2026
Pros:

We had an amazing experience at the JW Marriott during our vacation this March. From the moment we arrived, the staff were incredibly polite and welcoming, making our stay truly memorable.

I was especially touched by the thoughtful surprise in my room—the special cake, fruits, and balloons were such a lovely gesture and made me feel truly celebrated.

We want to give a special shout-out to Yvette and Henry in the lounge. They looked after us so well and went above and beyond to ensure I had at least one hot vegetarian dish and delicious Chinese tea waiting for me every night. As a vegetarian, I truly appreciated this level of care and personalised service!

The only suggestion - please add some vegetarian options to your menu (no egg, fish)

Thank you to the entire team for making our holiday so special. We can’t wait to return!

2026-04-01 via Tripadvisor
W
wangtingh2026 Couples
10
Exceptional stay — luxury, comfort, and outstanding service
Pros:

I stayed at the JW Marriott Hotel Shanghai at Tomorrow Square and had an excellent experience. The room on the 52nd floor offered a stunning skyscraper city view — especially impressive at night — and was spacious, immaculately clean, and very quiet for restful sleep. Housekeeping was prompt and thorough.

Staff service was the highlight — friendly, professional, and attentive from check-in through departure, with helpful recommendations for nearby sightseeing and transport. Special thanks to Yvette and Henry from the Executive Lounge for their warm hospitality and excellent service. The breakfast buffet offered a wide selection of hot and cold dishes, fresh juices, and made-to-order items.

The hotel’s location at Tomorrow Square is convenient for visiting major sights and public transport while still feeling calm and private. Overall great value for the level of comfort and service — I would highly recommend the JW Marriott Shanghai at Tomorrow Square for both business and leisure travelers.

2026-03-31 via Tripadvisor
D
Dirk solo_traveller be
9
2026-03-31 via Nuitee
A
ABE family_with_children jp
10
2026-03-30 via Nuitee
R
Rostislav solo_traveller kz
10
2026-03-28 via Nuitee
R
Richard couple us
10
Memorable stay In Shanghai
Pros:

To begin the staff is very professional and friendly. Location near metro and easy walk to Bund. Facilities are excellent

2026-03-25 via Nuitee
D
Dzhakhongir couple tj
10
2026-03-23 via Nuitee
P
PELEANU couple ro
7
Pros:

Locația perfectă, în centrul orașului, ușor accesibile toate obiectivele. Vederea din camera fantastica

Cons:

Internet foarte greoi, de multe ori inaccesibil. Nivelul de înțelegere al personalului este redus. Recepția este la etajul 38, fiind necesar să fie schimbate 2 lifturi pentru a ajunge în cameră. Lifturile vin destul de greu, fiind accesibile și alte locații din parterul clădirii. Galagie de multe ori pe hol si in camere.

2026-03-23 via Nuitee