JW Marriott Shanghai at Tomorrow Square

Hotels
JW Marriott Hotels & Resorts
9.2 (888 reviews)
399 Nan Jing West Road , Shanghai , cn

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Sep 30, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9.2
Based on 888 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
T
TAT Chi solo_traveller hk
8
Pros:

Prime location

Cons:

Nil

2026-08-29 via Nuitee
T
TAT Chi solo_traveller hk
8
Pros:

Steps from attraction

Cons:

Nil

2026-08-29 via Nuitee
R
Robert couple pl
10
Jakość obsługi przekracza oczekiwania
Pros:

Już sama marka JW Marriott jest gwarancją jakości. W przypadku tego hotelu gwarancja ta ulega dalszemu wzmocnieniu ze względu na fantastyczny - nawet jak na warunki tej sieci - personel. Obsługa jest miła, sympatyczna i pomocna. Same plusy. Trudno az wszystko wyliczyć - śniadania są doskonałe, okolica idealna i jak w całych Chinach - oczywiście bezpieczna.

Cons:

Hotel nie ma słabych stron

2026-08-25 via Nuitee
M
Michelle solo_traveller gb
10
Pros:

Everything! Everyone including the restaurant staff, together made the overall experience pleasant. However, I MUST specifically thank the following amazing wonderful encounters I have had with these now special people:

Rachel at the highest library in the World. :-) She is sooooo accommodating and is truly an exceptional person for making guests feel that special. I believe she initiated the series of activities which made my heart flatter as I casually mentioned it is my birthday.

Then came the flutter of activities. This makes me smile now that I am recalling the activities. To catch me in the room to present me with the surprise birthday 🎂 cake. So playfully yet so professional.

Monica who checked us in on day 1.
Claire with her smooth professional and efficient impact with the warm smile. Thank you and the team for the delicious birthday cake and the nice touch of the JW Marriott Teddy/Mascot.(Lion and Eagle as we have now come to know mean bravery and freedom) 😀

Vera Wu, our bell girl and a big, big shout out to our super, super top Concierge Champions John and Justin who repeatedly got us taxis, massage parlours, and top dining recommendations, and everything else from directions, sim cards. They are proud to serve the patrons of the hotel! We felt that in our interactions with them.

And as we checked out, Iris who gave us tips on future China visits all go deep in creating the connection that we now have with JW Marriott.

To the Management you have a great team !!!!. Please cherish them!

The rooms have been a pleasant surprise! So high up in the sky, it felt like we were flying. We didn't need to go to the Shanghai Tower at least not just for the view. The Bund view was visible from our bed :-). I fell in love with Shanghai!

Cons:

Too short of a stay. I would really have liked to have just a few more days

2026-08-22 via Nuitee
A
asma solo_traveller tn
1
Pros:

المكان حلو

Cons:

الخدمات وفطور الصباح لم يكن متنوع

2026-08-22 via Nuitee
D
Daniela couple fr
1
2026-08-19 via Nuitee
Ольга Баско solo_traveller tm
10
2026-08-18 via Nuitee
K
Katie couple gb
10
Fantastic hotel in great location.
Pros:

Great location and good food choices in restaurants.

Cons:

Nothing

2026-08-16 via Nuitee
R
Reto solo_traveller ch
9
2026-08-16 via Nuitee
M
Masoud extended_group ae
9
The staff were very friendly and helpful. The room was very clean and met our needs."
Pros:

We enjoyed the location and the room was very clean and met our needs.

Cons:

When I checked in, I noticed that the room rate charged by the hotel was higher than the rate confirmed on my Booking.com reservation.

2026-08-14 via Nuitee
M
Masoud extended_group ae
9
The room was very clean and met our needs."
Pros:

We enjoyed the location the staff were very friendly and helpful.

2026-08-14 via Nuitee
Y
Youngshin couple kr
9
수영장 빼고 괜찮은 호텔
Pros:

직원들이 친절하고 조식 먹을 때도 뷰가 아름다웠고 음식 종류가 많고 맛있었어요. 위치도 넘 좋음. 이 호텔은 헬스장이 잘 돼 있음. 호텔 룸에서 도시를 내려다 볼 수 있고 창문이 깨끗하게 잘 관리 되고 있었고 청소 서비스도 좋았음. 연식이 있지만 시원하고 무난한 호텔

Cons:

오성급 호텔인데 모든 직원들이 영어를 잘 하는 건 아니고 몇 안 되는 직원들만 영어 구사. 비데가 원래 없음. 솔직히 수영장이 좋아보여서 이 호텔을 선택했는데 수영장이 넓거나 깊지 않았고 예상보다 작은데 직원들이 두 명씩이나 안전요원으로 앉아 있음. 솔직히 수영할 맛이 안나고 넘 부담스럽다.

2026-08-13 via Nuitee
N
Nikolaos solo_traveller gr
8
2026-08-12 via Nuitee
E
Emiel couple nl
10
2026-08-12 via Nuitee
T
Thilak extended_group lk
10
2026-08-11 via Nuitee
T
Tatiana solo_traveller gb
9
Pros:

Fully in line with the expectations, absolutely amazing place to stay
Beds are very comfy
The facilities and the service is really nice!
Also, the breakfast is absolutely amazing!

Cons:

The cleaning kept ringing the door at 9.30 in the morning on weekends.

2026-08-11 via Nuitee
F
Fabio solo_traveller de
10
In the middle of Shanghai with high Level service
Pros:

Position, Great Viehs from the room and good quality of food at the restaurant

2026-08-10 via Nuitee
M
McGovern couple au
10
Handy to lots of options. food, shopping, subway and more.
Pros:

great spot. located to musuem subway, shops and food. Easy staff.. some dining options.

2026-08-09 via Nuitee
A
Anna-Karoliina couple fi
10
2026-08-07 via Nuitee
G
Gul solo_traveller tm
10
Pros:

Отличный персонал, во всём оказывали помощь.
Местоположение отличное, в пешей доступности от туристической улица Nanjing Road, а также набережной Вайтань. Вид из окон отеля шикарный.

Cons:

Всё понравилось

2026-08-06 via Nuitee