JW Marriott Shanghai at Tomorrow Square

Hotels
•
JW Marriott Hotels & Resorts
9.2 (773 reviews)
399 Nan Jing West Road , Shanghai , cn

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Jan 14, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Jun 30, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People 5 years old and over stay for CNY 291.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 20 per hour.

Location

Guest Reviews

9.2
Based on 773 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
Y
YUEHUA • couple • cn
10
Pros:

小细节做的很好，我们的充电线放的比较凌乱，客房服务员收拾看到了，用酒店的线箍帮我们用扎好，摆放整齐，必须点赞！

2026-03-05 • via Nuitee
B
Bionorma • extended_group • ru
10
2026-03-04 • via Nuitee
D
davidjC2532VF • Business
10
Executive Lounge
Pros:

The executive lounge staff is just fantastic. It is a wonderful way to unwind after a stressful day. Bothe Yvette and Lariena are such wonderful people and truly care for the guests. Great way to end my day.

2026-03-02 • via Tripadvisor
C
Choy • solo_traveller • kr
10
2026-03-02 • via Nuitee
2
281milindg • Solo travel
10
After a tiring day at work it feels nice to come back here for a homely comfortable experience
Pros:

Excellent service CV at the executive lounge evening cocktail and meals happy hour. The attention to detail by Yvette was very good. She also helped me plan my trip to Fudan University. Her manager Rachel and Avery were also very nice in prompt service.

2026-03-01 • via Tripadvisor
N
Nikita • family_with_children • ru
9
2026-02-28 • via Nuitee
I
Igor • family_with_children • rs
10
2026-02-25 • via Nuitee
N
Noppcha • couple • th
10
2026-02-22 • via Nuitee
F
FREDERIC • family_with_children • fr
10
Pros:

La vue au 54ème étage est exceptionnelle ! Les chambres sont excellentes avec une literie haute qualité. La salle de sport est très bien équipée. Le petit déjeuner est très bien avec une vue très agréable.

Cons:

Petit bémol pour trouver quelque chose, la piscine est un peu loin...

2026-02-22 • via Nuitee
D
DavidL5491 • Family
10
Executive lounge Rachel
Pros:

Rachel is very nice,thoughtful ,check in is very fast,our family will stay in here again.

2026-02-20 • via Tripadvisor
S
Sidoine • couple • de
10
Tolle Lage, sehr zentral
Pros:

Tolle Lage. Leckere Frühstück

Cons:

War alles super

2026-02-12 • via Nuitee
D
D9811CBmichaelt • Family
10
Best Marriott Elite service in Shanghai.
Pros:

Angela assisted us with airport transfers and additional travel arrangements. She is exceptionally professional and very knowledgeable with working with elite guests. This is our new Marriott for Shanghai.

2026-02-05 • via Tripadvisor
W
W3112PKmichaelb • Solo travel
10
Excellent service and kind hospitality
Pros:

Angela at the executive lounge was very hospitable and her service was excellent. She even accepted my special request meal and asked the chef to prepare it for me as it was not available at the buffet, which is very rare in other 5 star hotels!

2026-02-05 • via Tripadvisor
T
tchowgo • Family • Hong Kong
10
Best all-rounded great value luxury hotel in the City center!
Pros:

Great location, unparalleled city view, friendly and attentive staff, great gym and pool and food. Though it has been around for some time, it is well maintained. Bedding is fresh and comfy. Tasteful and luxurious furnishing. Breakfast buffet can be busy. Go earlier to avoid crowd. Highly recommend executive lounge for all day access, peace and quiet, and stunning city views at night!

The location is unbeatable: walk east to Nanjing Road shopping area, the Bund and Yu Garden or west to the Swire mall, the night market and Zhang Yuan, Hang Long mall and Jingan Shangri center. Or take a #2 train to Lujiazui in 15 minutes. Hotel is at the top of a skyscrapper, so every room has a spectacular view of the city!

2026-02-02 • via Tripadvisor
O
Olga • couple • si
8
Cons:

I chose JW Marriott Tomorrow Square because of its high ratings and my consistently excellent experience with Marriott hotels around the world. In terms of hospitality, the expectations were fully met: the staff were welcoming, attentive, professional, and genuinely kind. Service, responsiveness, and overall attitude were top-notch — absolutely nothing to complain about on that front.

Unfortunately, the facilities themselves were a major disappointment.

The hotel feels very worn out and outdated. I initially booked a premium room, which turned out to be noticeably small and furnished in a very old style — the kind of unrenovated look you sometimes see in older U.S. hotels with dated furniture and tired interiors. Hoping for improvement, I upgraded to an executive room on the executive floor, but even there the situation was largely the same: old, worn furniture, visible aging, and an overall feeling closer to a very good four-star hotel rather than a true five-star experience.

The biggest disappointment, however, was the swimming pool and wellness area — especially since regular exercise was one of the main reasons I chose this hotel.

The pool is located in a separate adjacent building, while the sauna, showers, and changing facilities are on the sixth floor of another building. This means you have to change into a bathrobe, walk through a cold passage, take an elevator, and then walk again through another cold corridor to reach the pool. After swimming, there are no showers or proper changing facilities near the pool itself. Instead, you’re required to walk back the same way with wet feet through cold corridors to reach the sauna or showers.

The setup is extremely inconvenient and uncomfortable, especially in cooler weather. Maybe summer time it’s great, who knows. The pool area itself is very basic: limited seating, visibly worn elements, odd wall coverings, and an overall unhygienic appearance.

2026-01-31 • via Nuitee
S
Sushanthi • couple • au
7
It was a great stay bit would expect more from an executive floor.
Pros:

Location and staff services

Cons:

Executive floor was too crowded with children and the lack of food

2026-01-29 • via Nuitee
D
david • family_with_children • ch
8
2026-01-28 • via Nuitee
B
briankK1761CS • Business
10
The best hotel experience I have ever had. The staff is as good as I have ever experienced.
Pros:

Here for a 2 week business trip, the staff at the upstairs lounge (Rachel, Avery, Yvette, and Henry) provided service that was absolutely fantastic. I cannot recommend this hotel enough. Everyone was very friendly, helpful, and welcoming. I have traveled 30+ years as part of my job all over the world and my experience here was at the top of the list. If I could rate it higher than 5 stars I would. Kudos to everyone at the hotel, GREAT JOB!

2026-01-22 • via Tripadvisor
8
86wendij • Couples • Leander, Texas
10
Fabulous
Pros:

We were welcomed with a beautiful cake in our room, as we would be staying over my husband’s birthday. When we used the executive lounge, the service was exceptional. Henry and Yvette wete very attentive.They even brought us ice cream one evening, just because we inquired about it. We were always made to feel welcome by Rachel and Avery. The cleaning and laundry staff did a wonderful job. On my husbands actual birthday they left us a bottle of champagne at turn down. The breakfast staff was great as well. Lastly we greatly enjoyed the wonderful food at the JW grill as well a the service provided by our server Freya. Definitely recommend $

2026-01-22 • via Tripadvisor
G
Georg • couple • de
9
We will book this hotel again
Pros:

Comfortable and good location

2026-01-21 • via Nuitee