JW Marriott Shanghai at Tomorrow Square

Hotels
•
JW Marriott Hotels & Resorts
9.2 (857 reviews)
399 Nan Jing West Road , Shanghai , cn

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Sep 30, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People 5 years old and over stay for CNY 291.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 20 per hour.

Location

Guest Reviews

9.2
Based on 857 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
K
Khalid • extended_group • qa
10
2026-07-17 • via Nuitee
A
Armine • solo_traveller • am
8
Pros:

Отель замечательный, удобное месторасположение, отличный сервис

Cons:

Мне не хватило вегетарианских блюд в меню ресторанов и на завтраках

2026-07-16 • via Nuitee
M
María • couple • es
10
2026-07-13 • via Nuitee
J
Jiong • couple • us
8
Pros:

Very good location, and quite comfortable.

Cons:

We booked executive room with lounge access. Compared with 6 years ago, the lounge was just not good anymore, not even enough snacks lol

2026-07-12 • via Nuitee
D
Dzhakhongir • couple • tj
10
2026-07-12 • via Nuitee
O
Olga • family_with_children • ru
10
2026-07-12 • via Nuitee
A
asma • solo_traveller • tn
7
2026-07-09 • via Nuitee
L
Lidiya • family_with_children • ru
9
Pros:

Все хорошо!

Cons:

Уборщица при нас заходила без ожидания разрешения.

2026-07-09 • via Nuitee
銀珍 • couple • tw
10
2026-07-02 • via Nuitee
G
Galina • couple • ru
8
2026-06-29 • via Nuitee
Q
Quirino • solo_traveller • it
8
2026-06-28 • via Nuitee
Q
Quirino • solo_traveller • it
10
2026-06-28 • via Nuitee
R
Ross • solo_traveller • us
10
Pros:

I would stay here again essentially located nice restaurant great beds

2026-06-27 • via Nuitee
L
Luis • solo_traveller • de
10
2026-06-25 • via Nuitee
J
Jitendra • solo_traveller • in
8
I can repeat in next trip
Pros:

Food, international cousin

Cons:

It’s on height

2026-06-20 • via Nuitee
A
Aleksei • solo_traveller • ru
10
Можно смело бронировать
Pros:

Это прекрасный отель откуда открывается хороший вид на город. В номерах тихо, убираются хорошо. Завтраки тоже очень вкусные.

2026-06-17 • via Nuitee
T
Tigran • couple • am
10
2026-06-15 • via Nuitee
Z
Zguo • Couples
4
Extremely Poor Check in Service
Pros:

I stayed at this hotel for 2 nights and had a very bad experience at check in service. The lady who handled our check in was very unprofessional and unfriendly. Although I am a Titanium Elite member and a Lifetime Platinum member, our room was not upgraded even though there were better rooms available at that time. I was fine that our room was not upgraded. However, I was very disappointed that she also refused to offer a room at higher floors. I did not feel she treated us with positive attitude. In contrast, she was rude and made us felt we were not welcome. I totally agree with one Marriott Bonvoy member who wrote the review indicating extremely poor check in service on hotel official page 2 weeks ago. Indeed, check in service doesn’t not meet JW Marriott standards and staff at check in service lack of professional training.

2026-06-07 • via Tripadvisor
K
Karen • couple • au
9
2026-06-07 • via Nuitee
R
Rostislav • couple • kz
10
2026-06-01 • via Nuitee