JW Marriott Shanghai at Tomorrow Square

Hotels
•
JW Marriott Hotels & Resorts
9.2 (818 reviews)
399 Nan Jing West Road , Shanghai , cn

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Communication issues
Cleaning staff performance

Categories

Cleanliness
8.35
Room cleaning staff displayed lack of diligence.
Service
9.85
Overall good service, but some issues with communication.
Location
10
Excellent location with stunning views.
Room Quality
8.85
Rooms were generally good but had some issues with cleaning.
Amenities
8.85
Standard amenities provided, but breakfast variety could improve.
Value for Money
8.85
Good value but high deposit required.
Food and Beverage
8.85
Breakfast was decent but not abundant.
Overall Experience
10
Generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:45

Property Description

Luxurious Accommodation with Stunning Views

1. Premier Location: Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city.

2. Exceptional Amenities: Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant.

3. Premium Services: Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill.

Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!

Important information:

Please note the policies for children dining at on-site restaurants are as the following:
- Children under 4 years old can eat for free;
- Children from 4 to 12 years old (inclusive) will be charged half price;
- Children above 12 years old will be charged full price.

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that starting from 1 Mar 2017, smoking will be strictly prohibited throughout the property. All rooms are nonsmoking.

Executive lounge operation hours are adjusted to 8:00 AM - 10:00 PM. Breakfast service will be available at Marriott cafe, 6:30 AM - 10:30 AM, until further notice.

Disposable amenities such as bath brush, comb, nail file, razor, shoe brush, toothbrush will not be proactively provided.Swimming pool: Closed from Wed, Jan 14, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Jun 30, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People 5 years old and over stay for CNY 291.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 20 per hour.

Location

Guest Reviews

9.2
Based on 818 reviews
Cleanliness: 8.35
Service: 9.85
Location: 10
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 10
A
Andy • couple • sg
10
A fantastic experience
Pros:

Fantastic central Shanghai location, great guest facilities and amazing Shanghai skyline views.

Cons:

Nothing

2026-05-09 • via Nuitee
M
Min • solo_traveller • au
9
Pros:

Great location, helpful staff

2026-05-09 • via Nuitee
Y
Yelena • family_with_children • ru
10
Ideal centrally located & very nice views & welcoming stuff
Pros:

All good

2026-05-07 • via Nuitee
Álvaro • extended_group • es
8
2026-05-04 • via Nuitee
J
Janet • couple • ch
9
Très bien
Pros:

👍👍👍

Cons:

Petit déjeuner

2026-05-03 • via Nuitee
M
Monica Vallejos • solo_traveller • cl
6
Pros:

La ubicacion

Cons:

El desyuno desabastecido, sin cubiertos, no reponian lo que faltaba, las filas eran largas para entrar al salon, mala organizacion.

2026-05-03 • via Nuitee
L
Luciana • extended_group • pt
9
Excelente
Pros:

Localização
Pequeno almoço

Cons:

Nada

2026-05-02 • via Nuitee
C
Chiara • couple • it
9
Semplicemente meraviglioso
Pros:

Posizione e servizi

Cons:

Nulla

2026-05-01 • via Nuitee
Ирина • solo_traveller • ru
10
Pros:

Отличное место, отель расположен в центре Шанхая, замечательные виды из окон, в номерах чисто, персонал клиетоориентированный

2026-04-27 • via Nuitee
C
Christian • solo_traveller • cl
10
2026-04-23 • via Nuitee
H
How • family_with_children • my
10
2026-04-20 • via Nuitee
D
Diana • family_with_children • us
10
Súper recomendado
Pros:

Todo súper bien

Cons:

Todo me gustó

2026-04-18 • via Nuitee
A
Abdulaziz • couple • sa
9
2026-04-14 • via Nuitee
J
John • extended_group • us
10
Enjoyable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
K
Kcgoh • solo_traveller • sg
9
Pros:

Superb location and room service

Cons:

None

2026-04-13 • via Nuitee
D
Derick • solo_traveller • us
10
The stay was amazing the views of the skyline are incredible!!
Pros:

The friendly staff

Cons:

No smart toilets or bidets

2026-04-13 • via Nuitee
P
Punyachai • family_with_children • th
10
2026-04-12 • via Nuitee
J
JohnDeGotes • solo_traveller • il
10
Pros:

One of the perfect combinations of room space, view, bathroom, bed size. Good breakfast, exceptional location, price to everything provided is very good

2026-04-11 • via Nuitee
L
Lauanny • couple • pt
10
Pros:

I loved it

2026-04-10 • via Nuitee
L
Ludvik • family_with_children • cz
9
Dobrá volba
Pros:

vybaveni pokoje
vybaveni fitness
čistota
výhled
personál

Cons:

potřeba měnit výtah ve 38 patře ale výtahy jezdily docela často

2026-04-07 • via Nuitee