Houston Marriott Sugar Land

Hotels
•
Marriott Hotels & Resorts
9 (488 reviews)
16090 City Walk , Sugar Land , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness in dining area
High prices for services

Categories

Cleanliness
8.09
Multiple reviews mentioned issues with cleanliness, particularly the breakfast area having flies and mosquitoes.
Service
9.56
Generally positive feedback about staff, especially Derek and others who provided good service.
Location
10
Many reviews praised the prime location near shops and restaurants.
Room Quality
9.6
The rooms received positive remarks regarding comfort and cleanliness.
Amenities
9.55
No specific complaints, and there's mention of cozy rooms and good amenities.
Value for Money
8.08
Some reviews criticized the price versus quality, particularly related to breakfast.
Food and Beverage
7.54
Multiple complaints about the breakfast cleanliness and setup.
Overall Experience
9.59
Despite some issues, many reviews express a positive overall experience and intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:03

Property Description

Luxurious Amenities Await You at Houston Marriott Sugar Land

Exquisite Accommodations: Enjoy comfortable guest rooms with 32-inch flat-screen TVs, cable TV with HBO, and coffee facilities for your convenience.

Relaxation and Recreation: Unwind by the outdoor pool and hot tub, or stay active at the well-equipped gym.

Convenience at Your Fingertips: Benefit from concierge services, a full-service business center, and laundry facilities for a hassle-free stay.

Experience the perfect blend of comfort and convenience at Houston Marriott Sugar Land. Book your stay now to indulge in luxury!

Important information:

Enhanced high-speed Internet is available in guest rooms for USD 14.95 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9
Based on 488 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 9.6
Amenities: 9.55
Value for Money: 8.08
Food and Beverage: 7.54
Overall Experience: 9.59
M
MONICA • family_with_children • us
10
2026-03-21 • via Nuitee
L
Lucy • solo_traveller • us
10
Wonderful Weekend Staycation
Pros:

Clean, location

Cons:

A little noisy with drive by traffic

2026-03-17 • via Nuitee
F
Flávia • couple • br
7
Boa
Pros:

Localização

Cons:

Limpeza deixou um pouco a desejar

2026-03-12 • via Nuitee
J
jessica • couple • us
7
Great location for many eating options and shopping.
Pros:

Great location, walking distance to everything needed. Bed was comfortable and staff was friendly.

Cons:

There was only one elevator working so the wait to get to our 5th floor room was a bit longer than I'd like. Also we were charged for 2 nights of valet and we were not there even 24 hours.

2026-03-12 • via Nuitee
K
K778QBginac • Family
10
Amazing customer service
Pros:

Derek at the front desk was super helpful and amazing! He's a great addition to the Marriott!

2026-03-07 • via Tripadvisor
O
Odyssey199758 • Solo travel • Houston, Texas
10
Appreciation from a Veteran
Pros:

Today I had an experience that I hope leadership will recognize.

I am a disabled retired U.S. Army Major after more than 20 years and currently live with PTSD and anxiety. Today was a significant step in my healing journey — I booked rooms at the Houston Marriott Sugar Land for my parents and myself so I could begin getting comfortable being out in the world again.

When I arrived, I was overwhelmed and quietly experiencing a panic attack. I did not communicate this to staff, but Mr. Prince from your valet team demonstrated exceptional patience, compassion, and professionalism.

I chose to carry my belongings to my room myself, which required multiple trips to my vehicle. Each time I returned, Mr. Prince greeted me with kindness and reassurance. He allowed me the space and time I needed without making me feel rushed or uncomfortable.

What stood out most was his consistency. As I watched him interact with other guests arriving at the hotel, he treated everyone with the same warm energy and professionalism.

Mr. Prince likely has no idea that this was the first hotel outing I have attempted alone in six years since retiring from the Army. But his kindness helped make this experience feel safe.

Please recognize him for the way he represents your brand. Small moments of kindness can have a profound impact. As a small business owner, he was definitely what I was looking for to put on my team.

Thank you for having such a welcoming team.

Taunya Ford
Retired U.S. Army Major

2026-03-07 • via Tripadvisor
C
cavusoglu • family_with_children • tr
7
2026-03-03 • via Nuitee
C
Cynthia • family_with_children • nl
9
Hotel met een goeie ligging
Pros:

De ligging, dicht bij de winkels. Starbucks naast het hotel

2026-03-01 • via Nuitee
V
Venture36639544658 • Friends getaway
10
Great Front Desk welcome!
Pros:

Upon arrival at the Marriott in Sugar Land, Derek and Jaden were on point with their hospitality and friendliness in greeting us at the front desk for check in. They made the process easy and fun. Their personalities and passion for their role were a refreshing welcome after our long drive through Houston traffic. Thanks again guys! Keep up the great vibes.

2026-02-28 • via Tripadvisor
L
Lamont • family_with_children • us
7
Pros:

The facility of the hotel it was great. The area, it's great. The stay is great.

Cons:

For the price for what we pay to stay. We didn't get excellent customer service.. customer service. Was working at their own pace.They wouldn't like very open to the customers that walked in the hotel. Breakfast should have been a little bit more complimentary. We paid for 2 days of breakfast breakfast was served at 7 am.. i do not get breakfast on the next day.Because of my flight was earlier than the breakfast was supposed to be served. And the one day I did get breakfast.There was out of waffles. The hotel had kids running around on every floor pressing every button on the elevator being very loud.

2026-02-27 • via Nuitee
E
Ebony • couple • us
10
2026-02-22 • via Nuitee
9
928vickiev • Business
10
Valet Service
Pros:

George in the Valet was Absolutely GREAT!

2026-02-19 • via Tripadvisor
D
derekbA6251WJ • Family
10
Great Service
Pros:

George was awesome! Very friendly

2026-02-13 • via Tripadvisor
J
johnnL5976PW • Business
10
Hotel Experience
Pros:

Prince provided very good valet service during my stay. He was polite, helpful with directions, and assisted us with our luggage. His restaurant recommendations were appreciated and accurate. The hotel was clean, comfortable, and quiet overall. A solid experience with standout service!

2026-02-13 • via Tripadvisor
V
Voyager16925862614 • Solo travel
10
My recent stay
Pros:

My stay was great, the staff is very helpful. I used the valet during my stay, Tesfaye and Daniel were awesome!

2026-02-12 • via Tripadvisor
C
chrit0phers • Business
10
Great service
Pros:

George my valet was awesome. And I always enjoy staying at this Marriott.

2026-02-11 • via Tripadvisor
X
X8381YOanthonys • Business
10
Always available!
Pros:

Fantastic service. Fast, friendly. Had car waiting for us every time!

2026-02-10 • via Tripadvisor
M
Mohannad • solo_traveller • us
10
2026-02-10 • via Nuitee
C
Coastal624304 • Family
10
Fantastic experience!!
Pros:

Derek, Tyana and the rest of the front desk were incredibly helpful. I was traveling by myself with the newborn in anyway they could accommodate and help they did and always with a smile!

2026-02-08 • via Tripadvisor
S
scfpasadena • Family • La Palud sur Verdon, Alpes-de-Haute-Provence, Provence-Alpes-Cote d'Azur
10
Pleasant visit. Easy walk to shopping and restaurants.
Pros:

I have stayed here several times and found th valet service easy, on time and friendly. The app is convenient. And I like the convenience of tipping with the app.

2026-02-04 • via Tripadvisor