Hilton Austin

Hotels
Hilton Hotels & Resorts
9 (701 reviews)
500 East 4th Street , Austin , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Good location
Cons:
High prices
Poor bedding comfort
Limited food options

Categories

Cleanliness
8.59
Mentioned as clean, but with some concerns about amenities.
Service
10
Staff received high praise for their helpfulness and attentiveness, notably Heather's outstanding professionalism.
Location
9.56
Great location and easy access to restaurants and events.
Room Quality
9.1
Rooms described as nice, but concern about some discomfort due to bedding.
Amenities
8.55
Amenities noted as nice but criticized for the restaurant prices.
Value for Money
8.58
Concerns about pricing, especially during special events.
Food and Beverage
8.04
Breakfast options were criticized and there were additional charges for water.
Overall Experience
9.59
Overall positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:25

Property Description

Convenient Location
Located adjacent to the Austin Convention Center and within walking distance to the vibrant nightlife on Sixth Street, our hotel offers the perfect blend of convenience and entertainment for our guests.

Luxurious Amenities
Unwind at our 8th-floor outdoor pool with a relaxing hot tub or maintain your fitness routine at our fully-equipped fitness center. Each room is equipped with modern conveniences such as a flat-screen TV, compact refrigerator, and coffee machine for a comfortable stay.

Culinary Delights
Indulge in Texas cuisine at Cannon + Belle or savor unique tacos and cocktails at Austin Taco Project. With laundry service, room service, and luggage storage available, we ensure a seamless and enjoyable stay for all our guests.

Book your stay now and experience the best of Austin at our hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

The hotel now offering daily stayover cleaning services (not just by request) for all occupied guest rooms. And a full cleaning for longer stays of four+ nights is conducted on the fifth day.

Early Arrival: $75 before 10 AM; $50 between 10 AM–3 PM (charged at the time of change)
Late Checkout: $75 fee up to 3 PM; full-night charge after 3 PM
Early Departure: 1-night room and tax


The Executive Lounge at Hilton Austin has permanently closed and will no longer be available to hotel guests as a service offering.

Hilton Austin’s Pool Bar is reopening this Friday, February 27.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 54 per day.

Location

Guest Reviews

9
Based on 701 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
S
simoncR1278JR Solo travel
10
Love Hilton
Pros:

Junior on honours promo desk was great

2026-03-05 via Tripadvisor
C
Christine couple us
5
alright
Cons:

The elevators and long waits were terrible. We had to use the stairs and we were on the 13th floor, We were so sore coming home from our trip. Parking is Extra $50

2026-03-04 via Nuitee
C
Curt couple us
3
Cons:

Elevators had been and were broken. Long waits every time we tried to go or from our room.

2026-03-02 via Nuitee
A
andres Everaert B extended_group mx
10
2026-03-02 via Nuitee
F
F7903OHadamd Business
2
Hope the elevators work!
Pros:

They have 26 floors with god knows how many total rooms, and they have 6 elevators and when I started my stay only 2 of them were working (and apparently only 2 have been working for several days / over a week now) causing massive delays getting to / from your room. Now on the last night of my stay, there’s only 1 elevator working and nobody at the hotel can tell us when they will be fixed. Unacceptable for a company and brand like Hilton to not have a severe customer impacting issue like this not resolved immediately.

2026-02-25 via Tripadvisor
T
Tomorbach Business
2
Never again
Pros:

Elevator situation is a MESS. No matter what time it is, YOU WILL WAIT AT LEAST 10 minutes. Ten minutes!!!

2026-02-25 via Tripadvisor
N
Nicholas solo_traveller gb
10
Stayed a few times. Really like this Hilton
Pros:

Big room. Great location

2026-02-24 via Nuitee
D
Drew extended_group us
9
2026-02-23 via Nuitee
R
Robert solo_traveller us
10
2026-02-23 via Nuitee
J
João Felipe extended_group br
7
Pros:

Boa localização, quarto espaçoso, restaurantes bons e academia boa

Cons:

Internet de baixa qualidade, lenta e requer login de tempos em tempos...

Uma demora incrível para conseguir pegar os elevadores. Seis elevadores e apenas dois funcionando. Vários hóspedes insatisfeitos

Ar condicionado barulhento

Estacionamento muito caro ($53/dia)

Cama e travesseiros extremamente macios, chegam a ser desconfortáveis

2026-02-23 via Nuitee
J
joshuamccrea97 Couples Houston, Texas
10
A Happy Team Member Valentine's Day Stay
Pros:

I had a wonderful Valentine’s Day weekend stay at the Hilton Austin. The location is amazing, right in the heart of downtown and within walking distance of 6th Street and key attractions.

Ms. Gigi made check-in warm and memorable, thoughtfully acknowledging the purpose of my stay. A special "thank you" to the two wonderful women, Saturday evening/overnight, for their professionalism and hospitality; you truly carried the baton for a seamless stay. My room (2003) offered a beautiful city view, was spacious, well-lit, and incredibly comfortable. I LOVE THE TUB!

I’d also like to recognize the lovely woman at priority check-out who assisted me with my receipt in the morning, such a smooth and kind send-off to end the stay on a high note. Dining at Austin Taco Project was another highlight, thanks to Sarah Saturday night (I pray that was her name!) and those incredible brisket mini tacos.

Thank you to the entire team—I look forward to returning very soon.

2026-02-17 via Tripadvisor
M
madebyt2026 Business
2
Luxury prices. Broken elevators. Zero urgency.
Pros:

Stayed at the Hilton Austin for 9 days. Out of 6 elevators, only 2 worked — and “worked” is generous. Waiting 20–30+ minutes to reach the lobby was normal. Every. Single. Day.
The elevators were broken my entire stay. No technicians. No updates. No apologies. Hotel staff calmly watching guests slowly lose their will to live in the hallway. Standing in wait wondering if stairs were the real amenity.
This isn’t a temporary issue — it’s neglect. Charging full price while half your building doesn’t function is wild.
Austin is great.
This Hilton is not.

2026-02-17 via Tripadvisor
G
G482KCkevinj Family
2
Elevator Problems Ruining the Experience
Pros:

Only 2 of 6 elevators are working. 10 minute waits and packed elevators stopping at every floor, but guests unable to squeeze in. Just unacceptable for a nice hotel. This same problem has been occurring for quite some time. The hotel has posted signs about “high usage” but the problem is not usage - it’s the fact that only 2 of 6 elevators are working, in a huge hotel with more than 20
floors!!!! It is hard to understand why this problem has not been fixed already. I would be interested to hear the real reason.

2026-02-15 via Tripadvisor
P
PelotonJohn Couples
8
Nice Stay
Pros:

The stay was nice. Great fitness center! 4 out of the 6 elevators and 2 of the 3 escalators weren't working. The hotel offered complimentary snacks as a way to make up for it. Would stay again.

2026-02-14 via Tripadvisor
P
perzadavari Business
2
Elevators take more than 10mins
Pros:

Nice hotel but these elevators take between 7-15mins to arrive. Completely unacceptable.

2026-02-10 via Tripadvisor
G
gefeifayy Solo travel
10
Kevin is a great guide!
Pros:

Kevin is such a great guide! And showed me all the details and explain it very well!! You should stop by! I highly recommend!

2026-02-06 via Tripadvisor
L
laurenlK7305FL Business
10
Great service
Pros:

I had a great experience both at the front desk check in as I was able to get into my room early with an upgrade too!

Also I wanted to give Junior at the Hilton Honors desk 5 stars for helping me with a Hilton Honors issue I was having trouble resolving over the phone. Thank you Junior!

2026-02-02 via Tripadvisor
A
anthonybW4897YL Business
2
Miserable 3 days
Pros:

Miserable Hotel had only 2 of the 6 elevators working for days despite 2 large groups staying at the hotel. Long waits, jam packed elevators stopping at every floor Hotel was unable to heat conference rooms or lobby as well during cold spell in Austin I’ll never stay there again

2026-01-29 via Tripadvisor
J
Juan couple us
10
2026-01-28 via Nuitee
T
Tony extended_group us
10
2026-01-26 via Nuitee