Salthouse Harbour Hotel

Hotels
9 (1185 reviews)
1 Neptune Quay , Ipswich , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Clean and spacious rooms
Delicious food
Cons:
Outdated room decor
Long wait for dinner

Categories

Cleanliness
9.21
Reviews indicate the place is very clean and tidy.
Service
9.18
Staff is described as polite, professional, and extremely attentive.
Location
9.22
Hotel is noted for a great location overlooking the marina.
Room Quality
8.17
The room quality is generally good, but there are mentions of some outdated decor.
Amenities
8.7
Some amenities need improvement, but overall satisfactory.
Value for Money
9.16
Many reviews cite good value compared to similar options in larger cities like London.
Food and Beverage
9.21
Food quality is high, although service can be a bit slow at times.
Overall Experience
9.18
Overall, guests have had a great experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Artistic Design and Amenities
Experience a stay like no other at Salthouse Harbour Hotel, located in a stylish old dockland building at Neptune Marina. The modern redesign features a stunning collection of art throughout the property, creating a unique and artistic ambiance. Enjoy free parking, complimentary Wi-Fi, and indulge in the boutique restaurant offering a delectable dining experience.

Luxurious Rooms and Views
Each room at Salthouse offers a luxurious experience with 32-inch TVs, premium toiletries, and unique features such as art pieces, copper baths, balconies, or picturesque harbour views. Relax in comfort and style while immersing yourself in the artistic charm of the hotel.

Eaterie Restaurant and Local Cuisine
Elevate your dining experience at Eaterie, the hotel's restaurant adorned with captivating paintings and sculptures. Delight your taste buds with a blend of modern and Mediterranean dishes, made with 80% locally sourced ingredients. Dine in the courtyard overlooking the charming harbour, adding a touch of magic to your meal.

Immerse yourself in art, luxury, and culinary delights at Salthouse Harbour Hotel – book your stay now for an unforgettable experience!

Important information:

Salthouse Harbor Hotel also offers Valet Parking for an additional fee of £7.50 per 24 hours. On site parking is available on a first come, first served basis. Additional parking is available off site, only a short distance from the hotel on Duke Street. The hotel offers a dedicated concierge team to assist with car parking and a 24-hour front desk.

Ground Floor Refurbishment
Between 4th January - 22nd March 2026 there will be no restaurant, bar or lounge areas while we refurbish the ground floor. Breakfast, drinks and a limited dining menu will be available for room service only during this time.

From June 2026 the hotel will also offer a spa and treatment rooms for an additional fee.

On site parking at the Salthouse Harbor Hotel is available on a first come, first served basis for an additional fee of £7.50 per 24 hours. Additional parking is available off site, only a short distance from the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £10 per person per night when using an existing bed.
    Children from 3 years old to 14 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Guest Reviews

9
Based on 1185 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
G
ginarF6555RH Couples
10
Amazing stay for birthday!
Pros:

A gorgeous hotel in a beautiful area on the waterfront. The view in the evening/morning was gorgeous. The room itself was amazing, very warm and cosy and lots of amenities in the room - tea, coffee, biscuits. The bathroom was very clean and the shower was lovely to use. The bed was extremely comfortable to sleep in and very large so lots of space. Towels provided were soft and fluffy. Overall had a lovely stay, it’s right by some yummy restaurants/bars. The staff were all very friendly and helpful and the room service breakfast was absolutely delicious! Plus brought us toast which we requested. Would love to stay here again in the future. They also wrote a lovely happy birthday note for arrival.

2026-02-01 via Tripadvisor
D
Dawnie03_11 Couples Norwich, Norfolk, East Anglia, England
10
Still the Best Hotel
Pros:

Still one of our favourite Hotels. Yes at the moment it does have renovations ongoing but if you stay for the weekend no building work goes ahead so as quiet as always. We stayed for two nights (Friday/Saturday) the builders stopped at 3.00pm on the Friday ready for guests to check in, (but to be honest they were rather quiet).
There is a beautiful lounge area on the top floor (penthouse) if you didn’t want to stay in your room where you are able to have a drink with the most amazing views over the marina towards the Orwell bridge. Can’t wait to see the finished project.
Or even return to see how things are coming along.

2026-01-25 via Tripadvisor
R
ronmK6378NF Business Bearsted, Maidstone, Kent, England
10
Fabulous staff, fabulous rooms
Pros:

Had the pleasure of staying here while working in the area .
The hotels ground floor is currently being renovated so there is no restaurant but a bar is available on the 6th floor .
Breakfast is being served in the rooms and room service is available for evening meals.
Upon check in the staff were wonderful and friendly and due to work I got an upgraded room , WOW, fantastic view of the harbour and the most luxurious bed I have ever seen , everything about this hotel just screams class!!
For me people make the difference and that personal touch means a lot when you are a guest .
Thank you , I absolutely love this hotel and look forward to visiting when the works are complete.

2026-01-20 via Tripadvisor
I
Ian extended_group gb
10
Great location & staff really friendly
2026-01-06 via Nuitee
T
Terry couple au
10
Exactly what we hoped for , no dramas, good ambiance
Pros:

Clean trendy, warm rooms

Cons:

Area for drinks, need more space

2026-01-05 via Nuitee
M
Maps59936651291 Couples Latchingdon, Essex, England
8
Relaxing retreat with picturesque views over the quay harbour.
Pros:

Currently staying at the Salt house Harbour Hotel for a couple of nights. Booked one on the Penthouse Suites. Room 605

Warm welcoming at reception and very accommodating in terms of taking our luggage up to our room

Room is moderately spacious for suite and the glass frontage from the bedroom and the living area provides for fantastic views of the harbour.

The decor in the bedroom works well with the wooden ornate bed headrest and side lamps. Love the drift wood lamps shades in the living area and the curtains work well.

The TV area and furniture in the living area just doesn’t work for me and looks completely outdated. The pictures on the walls are simply not fitting for a suite of this nature.

The Bathroom en-suite is very plain and not what you would expect for a penthouse suite. The green floor tiles are simply not my taste.

Although clean and tidy it needs a complete overhaul to give it some character. Very disappointing that a penthouse suite of this nature didn’t even have any luxury bath salts and there doesn’t seem to be any underfloor heating so your feet are freezing cold when walking into the bathroom.

2025-12-21 via Tripadvisor
K
katybemine Friends getaway Halmstad, Halland County, West Coast
10
Such a great place to stay
Pros:

The surrounding with the Marina and the harbour walk is classy. Great service at the hotel and large rooms, clean and a little taste of luxury. Sitting breakfast, might a little expensive but close to other places just outside the hotel door. Compare to prices in London, this is a great deal of feeling great.

2025-12-17 via Tripadvisor
J
John couple gb
8
Brilliant
Pros:

Everything

Cons:

Nothing

2025-12-16 via Nuitee
G
Gareth couple gb
10
2025-12-16 via Nuitee
C
Companion25048891077 Couples Ipswich, Suffolk, East Anglia, England
10
A real treat, beautiful room, car park and a lovely dinner and breakfast next morning. The staff are polite and professional, we
Pros:

Great place to stay after a busy month of travelling. We stay different counties on our business trips and this time we chose this place

2025-12-14 via Tripadvisor
A
Alison couple gb
10
Very clean, staff could’nt do enough for you, good menu, food cooked excellent
Pros:

I loved the decor and ambiance of the place

Cons:

Nothing

2025-12-07 via Nuitee
N
nikki_lou_1984 Couples Milton Keynes, Buckinghamshire, England
10
Amazing stay!
Pros:

Had a great weekend stay here in November 2025 - we used their weekend deal and it was definitely worth the money.
The hotel is decorated to a high standard, with a few quirky art pieces.
We stayed on the 5th floor and had a small balcony, although only their standard room. Bathroom was a little dated, could do with a refurb.
Breakfast was amazing. Staff extremely attentive. The only problem was waiting for dinner for over 45mins, but we just enjoyed our drinks and some time together. Food was incredible, when it did arrive. Great location overlooking the marina and a short distance from the town centre and football stadium. Would definitely return and recommend.

2025-12-06 via Tripadvisor
P
Philippa extended_group gb
10
A very pleasant stay at a hotel which which had some personality and flair!
Pros:

Room was lovely and cosy with lovely ambient lighting and nice attention to detail. View form front was great. Attractive restaurant serving very good food. Staff very polite and helpful and had personality. Ability to park so close was a bonus.

Cons:

No complaints

2025-11-24 via Nuitee
J
Jennifer extended_group gb
9
Nice setting, clean rooms friendly staff
Pros:

Clean and attentive staff

Cons:

Nothing

2025-11-24 via Nuitee
M
Marcus72 Couples
10
A faultless November stay.
Pros:

We had booked a 1 night stay in a harbour view room after deciding to upgrade from the standard Salthouse room.

We arrived 3pm on the dot for a 3pm check-in. We pulled into the car park & thankfully 2 bays free. It is a small car park but I didn’t need the assistance offered to park up.

We proceeded to check in & it was a very quick & easy, we were soon on way to our room 306. On opening the door we both let out a big wow, what an amazing, spacious & well designed room, it just looked so perfect, the pictures on website doesn’t do it justice. We proceeded to look out to see the views & for November what an amazing scenery , really just topped off the feeling of luxury. The room was very cosy & furniture just so comfortable & made you feel so relaxed.. Room had the standard complimentary beverages, with biscuits & toiletries available if required in the bath room.

After a night around the harbour we decided to try the hotel bar for a nightcap. We both picked something of the cocktail list & both really enjoyed. For an extra special treat we ordered breakfast in bed & though £20 per person for the full English you definitely get money’s worth, we couldn’t finish it off.

We couldn’t fault anything with our stay, it looks glamorous & well maintained from walking thru front doors to the staff very attentive & helpful.

This place is a hidden jewel in Ipswich. We are from Norfolk & didn’t realise this area existed we enjoyed so much we are planning a return visit next June,. Can imagine with the summer weather it will be a hive of activity

2025-11-17 via Tripadvisor
K
Kätlin solo_traveller ee
10
2025-11-17 via Nuitee
A
Andrew couple gb
9
2025-11-17 via Nuitee
A
Andrew couple gb
10
2025-11-16 via Nuitee
J
Julia couple gb
9
Excellent location and views with nice staff, good food, comfy seating areas with quirky decor
Pros:

Breakfast choices were good and presented well, staff were very nice and helpful. Location has a lovely outlook over the marina and a good choice of restaurants and cafés. Hotel
Itself has lovely seating areas and quirky decor.

Cons:

This is no fault of the hotel itself but location didn’t have any small shops close by to browse in.

2025-11-16 via Nuitee
T
Thomas couple ch
8
Very nice weekend, we will come back.
Pros:

Very friendly staff and excellent food

2025-11-16 via Nuitee