Salthouse Harbour Hotel

Hotels
9 (1199 reviews)
1 Neptune Quay , Ipswich , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Clean and spacious rooms
Delicious food
Cons:
Outdated room decor
Long wait for dinner

Categories

Cleanliness
9.21
Reviews indicate the place is very clean and tidy.
Service
9.18
Staff is described as polite, professional, and extremely attentive.
Location
9.22
Hotel is noted for a great location overlooking the marina.
Room Quality
8.17
The room quality is generally good, but there are mentions of some outdated decor.
Amenities
8.7
Some amenities need improvement, but overall satisfactory.
Value for Money
9.16
Many reviews cite good value compared to similar options in larger cities like London.
Food and Beverage
9.21
Food quality is high, although service can be a bit slow at times.
Overall Experience
9.18
Overall, guests have had a great experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Artistic Design and Amenities
Experience a stay like no other at Salthouse Harbour Hotel, located in a stylish old dockland building at Neptune Marina. The modern redesign features a stunning collection of art throughout the property, creating a unique and artistic ambiance. Enjoy free parking, complimentary Wi-Fi, and indulge in the boutique restaurant offering a delectable dining experience.

Luxurious Rooms and Views
Each room at Salthouse offers a luxurious experience with 32-inch TVs, premium toiletries, and unique features such as art pieces, copper baths, balconies, or picturesque harbour views. Relax in comfort and style while immersing yourself in the artistic charm of the hotel.

Eaterie Restaurant and Local Cuisine
Elevate your dining experience at Eaterie, the hotel's restaurant adorned with captivating paintings and sculptures. Delight your taste buds with a blend of modern and Mediterranean dishes, made with 80% locally sourced ingredients. Dine in the courtyard overlooking the charming harbour, adding a touch of magic to your meal.

Immerse yourself in art, luxury, and culinary delights at Salthouse Harbour Hotel – book your stay now for an unforgettable experience!

Important information:

Salthouse Harbor Hotel also offers Valet Parking for an additional fee of £7.50 per 24 hours. On site parking is available on a first come, first served basis. Additional parking is available off site, only a short distance from the hotel on Duke Street. The hotel offers a dedicated concierge team to assist with car parking and a 24-hour front desk.

Ground Floor Refurbishment
Between 4th January - 22nd March 2026 there will be no restaurant, bar or lounge areas while we refurbish the ground floor. Breakfast, drinks and a limited dining menu will be available for room service only during this time.

From June 2026 the hotel will also offer a spa and treatment rooms for an additional fee.

On site parking at the Salthouse Harbor Hotel is available on a first come, first served basis for an additional fee of £7.50 per 24 hours. Additional parking is available off site, only a short distance from the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £10 per person per night when using an existing bed.
    Children from 3 years old to 14 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Guest Reviews

9
Based on 1199 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
T
twinmummy1967 Couples Horley, Surrey, England
10
Beautiful hotel.
Pros:

We have stayed in this hotel several times and have loved it every time. Rooms are beautiful, spotlessly clean and with a wonderful view of the marina.
We had cocktails in the afternoon which were delicious and then ate in the restaurant. Food was very high quality and service friendly and efficient.
We will definitely be returning.
Only one very small negative is that the toiletries in the bedrooms contain almond oil and there is only a very small warning for anyone with a nut allergy. This is something that should be pointed out during check-in with an alternative offered for anyone who needs it.

2026-04-20 via Tripadvisor
M
michellemariep2025 Couples
10
Best stay
Pros:

Had a wonderful stay very dog friendly very sweet they give your dog a free gift upon stay
The afternoon tea was amazing so was the staff. Just a few things like a mark on the walls in the room aswell as a broken desk part but overall great place to stay in by the harbour will for sure come back xx

2026-04-16 via Tripadvisor
3
3691dps Couples Ipswich, Suffolk, East Anglia, England
10
Amazing service
Pros:

Birthday celebration dinner and stay overnight: superb service from start to checkout, with excellent meal. Staff seemed to genuinely enjoy and to be proud to provide great service

2026-04-12 via Tripadvisor
C
colinbL499CT Couples
10
Superb hotel
Pros:

We recently spent two nights at this fabulous hotel in a wonderful location overlooking the marina with a great atmosphere. Our room (508) was immaculate with tea/coffee making facilities and gorgeous shower gel/hand soap etc in the bathroom. The food for breakfast and evening meal was freshly cooked and delivered to your table with professionalism. From our arrival to leaving we could not fault the staff who were very friendly and helpful at all times and always with a smile on their face. We certainly received value for money and will definitely be visiting again looking forward to the new spa facilities which are opening shortly. At times it was rather noisy with the balcony doors open due to a fairground attraction quite close by which we understand was in place for the Easter weekend.

2026-04-12 via Tripadvisor
L
lisajkev Family Ely, Cambridgeshire, England
10
Easter night away.
Pros:

Myself and my daughter just spent one night here B&B
The atmosphere was friendly and inviting . Great staff everyone we met was so nice. The room was lovely . The breakfast fresh. cocktails very good . Service was excellent throughout .
Great email and human communication at all times from booking to leaving .
Very classy relaxed but fun place to stay with nice decor and impeccable staff.

2026-04-06 via Tripadvisor
F
FootiefanTamworth Couples
10
The place to stay in Ipswich
Pros:

My wife and I have just returned from a break at The Salthouse Harbour Hotel while on a coach trip. We arrived on 30th March and stayed for four nights. The hotel has recently re-opened after a two month refurb.
What a wonderful Hotel. The staff were amazing and the food, both breakfast and evening meal were served at the table. The quality of the food and it's presentation was first class. We had a room on the fifth floor overlooking the harbour and surrounding area of Ipswich. We could not find fault with anything. I would certainly recommend this hotel if you are heading for Ipswich. You will not be disappointed.

2026-04-04 via Tripadvisor
E
E9319GXkenb Couples
10
Afternoon Tea
Pros:

We had an afternoon tea for two. The sandwiches, cakes and scones were delicious and washed down with copious amounts of tea all at a very reasonable price. The decor is sumptuous and comfortable. The staff are professional, friendly and attentive, asking us on more than one occasion if we needed any refills. Special mention must be made of Diana who looked after us wonderfully well. Thank you.

2026-03-30 via Tripadvisor
M
Mariajanemacree5 Business Telford, Shropshire, England
10
Copper rooms are sensational
Pros:

I had the pleasure of staying in room 507 this Sunday evening and selected one of the copper rooms which far exceeded my expectations. A real copper bath too, it was delightful! This hotel oozes luxury, sophistication and a real home from home feel with timeless, quintessential interiors and real heritage to the waterfront town of Ipswich. My view from the Juliet balcony was stunning, in-fact I had to keep reminding myself I was still in the UK! Absolutely cannot wait to bring my family back here in the summer and would highly recommend. Lastly, the restaurant and bar areas are newly renovated and are outstanding with some spectacular treats on the menu, particularly loved the “fish, chips and sips”

2026-03-23 via Tripadvisor
W
W5281POjm Solo travel
10
Elegant and enjoyable experience
Pros:

I booked a dinner reservation. It was Sunday so roasts are on the menu. Everything was delicious and I couldn't fault it. A wonderful experience

2026-03-15 via Tripadvisor
P
petrol1967 Couples Farnham, Surrey, England
8
Nixe hotel when finished.
Pros:

Room overlooked harbour with a small balcony. French doors so can pull chairs for sit down view.
Ground floor being completely refurbed so lots of mess and closed to public.
We got a special rate while work going on so happy with stay.

2026-03-12 via Tripadvisor
8
808JaneB Couples Ipswich, Suffolk, East Anglia, England
10
Fresh surroundings but the same great staff
Pros:

The hotel has had a refurbishment on the ground floor. Official opening on 9th so we went to check it out as our experiences have always been 5*
The bar has been moved into the open reception area which we will certainly use just to have a drink which really wouldn’t have been an option before.
Familiar surroundings but with a new boutique quality and feel.
The same and also new FANTASTIC staff.
Obviously prices have been raised. Personally , I think even a small glass of wine is a little overpriced. I had the fish and chips , very reasonable, and totally delicious, but the pea puree was barely warm would be my only criticism. My husband had the lamb dish .. the lamb was beautifully cooked but the mash tasteless and I would say overpriced.
What keeps us returning is the staff. They are exemplary at their job.
Well done everyone

2026-03-07 via Tripadvisor
G
ginarF6555RH Couples
10
Amazing stay for birthday!
Pros:

A gorgeous hotel in a beautiful area on the waterfront. The view in the evening/morning was gorgeous. The room itself was amazing, very warm and cosy and lots of amenities in the room - tea, coffee, biscuits. The bathroom was very clean and the shower was lovely to use. The bed was extremely comfortable to sleep in and very large so lots of space. Towels provided were soft and fluffy. Overall had a lovely stay, it’s right by some yummy restaurants/bars. The staff were all very friendly and helpful and the room service breakfast was absolutely delicious! Plus brought us toast which we requested. Would love to stay here again in the future. They also wrote a lovely happy birthday note for arrival.

2026-02-01 via Tripadvisor
D
Dawnie03_11 Couples Norwich, Norfolk, East Anglia, England
10
Still the Best Hotel
Pros:

Still one of our favourite Hotels. Yes at the moment it does have renovations ongoing but if you stay for the weekend no building work goes ahead so as quiet as always. We stayed for two nights (Friday/Saturday) the builders stopped at 3.00pm on the Friday ready for guests to check in, (but to be honest they were rather quiet).
There is a beautiful lounge area on the top floor (penthouse) if you didn’t want to stay in your room where you are able to have a drink with the most amazing views over the marina towards the Orwell bridge. Can’t wait to see the finished project.
Or even return to see how things are coming along.

2026-01-25 via Tripadvisor
R
ronmK6378NF Business Bearsted, Maidstone, Kent, England
10
Fabulous staff, fabulous rooms
Pros:

Had the pleasure of staying here while working in the area .
The hotels ground floor is currently being renovated so there is no restaurant but a bar is available on the 6th floor .
Breakfast is being served in the rooms and room service is available for evening meals.
Upon check in the staff were wonderful and friendly and due to work I got an upgraded room , WOW, fantastic view of the harbour and the most luxurious bed I have ever seen , everything about this hotel just screams class!!
For me people make the difference and that personal touch means a lot when you are a guest .
Thank you , I absolutely love this hotel and look forward to visiting when the works are complete.

2026-01-20 via Tripadvisor
I
Ian extended_group gb
10
Great location & staff really friendly
2026-01-06 via Nuitee
T
Terry couple au
10
Exactly what we hoped for , no dramas, good ambiance
Pros:

Clean trendy, warm rooms

Cons:

Area for drinks, need more space

2026-01-05 via Nuitee
M
Maps59936651291 Couples Latchingdon, Essex, England
8
Relaxing retreat with picturesque views over the quay harbour.
Pros:

Currently staying at the Salt house Harbour Hotel for a couple of nights. Booked one on the Penthouse Suites. Room 605

Warm welcoming at reception and very accommodating in terms of taking our luggage up to our room

Room is moderately spacious for suite and the glass frontage from the bedroom and the living area provides for fantastic views of the harbour.

The decor in the bedroom works well with the wooden ornate bed headrest and side lamps. Love the drift wood lamps shades in the living area and the curtains work well.

The TV area and furniture in the living area just doesn’t work for me and looks completely outdated. The pictures on the walls are simply not fitting for a suite of this nature.

The Bathroom en-suite is very plain and not what you would expect for a penthouse suite. The green floor tiles are simply not my taste.

Although clean and tidy it needs a complete overhaul to give it some character. Very disappointing that a penthouse suite of this nature didn’t even have any luxury bath salts and there doesn’t seem to be any underfloor heating so your feet are freezing cold when walking into the bathroom.

2025-12-21 via Tripadvisor
K
katybemine Friends getaway Halmstad, Halland County, West Coast
10
Such a great place to stay
Pros:

The surrounding with the Marina and the harbour walk is classy. Great service at the hotel and large rooms, clean and a little taste of luxury. Sitting breakfast, might a little expensive but close to other places just outside the hotel door. Compare to prices in London, this is a great deal of feeling great.

2025-12-17 via Tripadvisor
G
Gareth couple gb
10
2025-12-16 via Nuitee
J
John couple gb
8
Brilliant
Pros:

Everything

Cons:

Nothing

2025-12-16 via Nuitee