Prime Plaza Hotel Sanur – Bali

Hotels
Prime Plaza Hotels & Resorts
8.6 (2376 reviews)
Jalan Hang Tuah 46 Sanur, Bali , Sanur , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Great amenities
Delicious food
Cons:
Small bathroom
Slight odor in rooms
Busy surroundings

Categories

Cleanliness
8.1
A few reviews noted cleanliness positively but also mentioned minor issues like an unpleasant smell in the room.
Service
9.1
Excellent service noted in multiple reviews with comments on staff being friendly and helpful.
Location
8.6
Proximity to the beach and local attractions was mentioned positively, but some noted busy surroundings.
Room Quality
8.6
Rooms were generally comfortable, though some mentioned minor issues like a sagging mattress.
Amenities
8.6
Amenities were appreciated, especially the pool and dining options.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.6
Breakfast received positive remarks for variety and quality.
Overall Experience
8.6
Most reviews indicated a very positive overall experience, with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:40

Property Description

Luxurious Balinese-style Accommodation
Nestled in tropical gardens near Sanur Beach, Prime Plaza Hotel Sanur - Bali offers elegant rooms with marble flooring and free WiFi. Enjoy views of the palm-lined pool and gardens from your spacious room furnished with fine furnishings and cotton duvets.

Abundant Facilities for Relaxation and Recreation
Indulge in spa treatments, dine at two restaurants, or swim in the 110-metre free-form pool with a pool bar. Stay active at the fitness centre with tennis courts, a hot tub, and a sauna. The hotel's spa also features a beauty salon for your convenience.

Convenient Location and Exceptional Service
Benefit from a free shuttle to Sanur area and explore shopping and cultural options easily. With a friendly tour desk, live entertainment at the lobby bar, and modern amenities in every room, Prime Plaza Hotel Sanur - Bali ensures a memorable stay.

Book now for a truly unforgettable experience at Prime Plaza Hotel Sanur - Bali!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

As required by Indonesian Government, all guests must scan on Peduli Lindungi QR code that’s available at the lobby area. Further instructions will be provided by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for Rp 600,000 per person per night when using an existing bed.
    People 3 years old and over stay for Rp 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2376 reviews
Cleanliness: 8.1
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
J
James family_with_children au
10
2026-04-11 via Nuitee
C
Canan solo_traveller tr
7
2026-04-11 via Nuitee
C
Canan extended_group tr
7
2026-04-11 via Nuitee
G
Garry couple au
10
2026-04-10 via Nuitee
R
Rachel family_with_children au
7
2026-04-09 via Nuitee
B
Bruce couple au
10
Short, sweet, amazing and thoroughly relaxing. Everything we needed was at arms length
Pros:

Service staff was quick, served with a smile
Pool amazing and breakfast so much to choose from. Good variety

Cons:

Had to chase housekeeping for more supplies of coffee, toilet rolls as wasn’t stocked when room was cleaned

2026-04-09 via Nuitee
M
Maria couple se
9
Underbart o prisvärt hotell
Pros:

Topoen allt mycket bra.Fantastiskt gym bra pool bra frukost lugnr o skönt näsa atrand o restauranger

Cons:

Svårt att justera rätt temperatur i rummet

2026-04-08 via Nuitee
A
Angela couple gb
10
ok for a one night stay
Pros:

The food at this hotel is very good quality

Cons:

the rooms are a bit basic

2026-04-08 via Nuitee
M
Muriel extended_group fr
6
Pros:

Séjour au Prime Plaza : une expérience globalement assez positive 👍

L’hôtel est très moderne, avec de belles prestations : accès à la salle de fitness, immense piscine, serviettes fournies… le service est au rendez-vous et tout est bien organisé.

C’est un bel établissement, même si on est davantage sur un style contemporain que traditionnel balinais.

Grand bémol concernant la chambre triple : assez petite, sans fenêtre et sans vue sur la piscine dans notre cas. Nous avons également été dérangés par une odeur de fumée la nuit, probablement liée à la proximité du parking.

Un bon séjour dans l’ensemble, avec quelques points à améliorer côté confort des chambres. Un peu déçue tout de même

Cons:

Chambre trop petite pour 3
Pas de fenêtre
Pas de vue sur piscine alors que nous étions en théorie surclassés

2026-04-07 via Nuitee
K
Kristine couple au
10
Great location for late airport arrival or early departure. A quiet location -setback from busy road
Pros:

Taxi pick up from airport - Dewa Gede Laba was our preferred driver for the remainder of our stay.
Proximity to ferry -easy walk with light packs, having arrived on a late night the previous evening.
Would suggest turn left for the best local warung food, otherwise there's loads of restaurants if you turn right.

2026-04-06 via Nuitee
E
Emma couple au
8
Great place to relax
Pros:

The buffet breakfast was one of the best we’ve had. The beds were very comfortable. The pool was amazing. The staff were very friendly and attentive. We did the cooking class which was great fun, the chefs were very knowledgeable and the food was delicious. The gym was next level..as much equipment as any gym in Australia! They even had a protein shake bar! We didn’t play but we watched paddle ball and pickle ball on the top floor. Great venue!

Cons:

Unfortunately we were placed on the ground floor right next to the restaurant. We were woken every morning by banging and clattering starting around 5am. My suggestion would be to request a room away from the restaurant.

2026-04-05 via Nuitee
Y
yamesh family_with_children au
10
2026-04-05 via Nuitee
S
Sam couple au
8
2026-04-05 via Nuitee
C
Cristie family_with_children au
8
2026-04-04 via Nuitee
G
Ginu couple au
10
2026-04-04 via Nuitee
S
Swati solo_traveller au
7
Good
Pros:

Nice decoration ,spa

2026-04-03 via Nuitee
M
Maria couple de
10
Perfekt
Pros:

Wir waren zum 2. mal dort da wir sehr zufrieden waren und wegen der Dubai Krise gestrandet sind. Wir durften flexibel buchen und auch das personal an der Rezeption hatte immer ein offenes Ohr und war immer hilfsbereit. Personal im gesamten Haus ist immer freundlich, Sauberkeit, Frühstück und Umgebung einfach super

2026-04-01 via Nuitee
S
Santi couple nl
7
Prima Hotel
Pros:

Kwaliteit van eten is prima.

Cons:

Afstand van de receptie naar de kamer is echt ver.
De deur van kamer naar de zwembad is een beetje raar, je kunt het alleen open doen van binnen, als de deur per ongeluk dicht gaat dan werdt je dus buiten gesloten en moet je dus aan de zwembad medewerkers vragen om het open te doen, anders dan moet je helemaal omlopen naar de voordeur. Dat vinden we een beetje rare systeem.

2026-03-31 via Nuitee
L
Linda family_with_children au
10
Pros:

The pool was fantastic, rooms were great with comfortable beds and very quiet. The food was good and the location was just perfect! We will definitely stay there again.

Cons:

The only thing I didn't like was we didn't have a balcony to hang our wet stuff.

2026-03-31 via Nuitee
T
Tove solo_traveller se
8
2026-03-30 via Nuitee