Hampton Inn Cortland

Hotels
Hampton Inn
9 (307 reviews)
26 River Street , Cortland , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Spacious rooms
Good breakfast
Cons:
Unclean bathrooms
High pricing
Maintenance issues
Slow check-in

Categories

Cleanliness
8.08
Several reviews mentioned unclean areas such as dirty bathrooms and hair on the floor.
Service
9.55
Many reviews highlighted friendly staff and helpful service.
Location
9.59
Conveniently located near Cortland university and other amenities.
Room Quality
9.54
Spacious rooms reported, but with some maintenance issues noted.
Amenities
9.07
Good breakfast options, but needs more choices for specific dietary needs.
Value for Money
8.03
Several guests felt the price was high for the quality received.
Food and Beverage
8.58
Decent breakfast, consider improvement in food quality.
Overall Experience
9.55
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:35

Property Description

Convenient Amenities
Featuring in-room microwaves and mini-refrigerators for added comfort during your stay.

Leisure Facilities
Enjoy a relaxing swim in the indoor pool or stay connected with high-speed internet access.

Nearby Attractions
Explore nearby attractions like Greek Peak Mountain Resort, Cortland State University, and various golf courses. Plus, easy access to Syracuse University and Cornell University.

Book now for a delightful stay at the Cortland Hampton Inn!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 307 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 9.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 9.55
A
Amy extended_group us
8
2026-07-25 via Nuitee
C
Casey family_with_children us
5
Fine after check-in and never speaking with Delilah or whoever again
Pros:

I liked that you have breakfasts, like that you looked for some missing shoes after we left

Cons:

The woman at the front desk whose name started with a D I believe charged the card before we arrived which hasn’t happened in the past, risking a fee on my bank account. I selected the pay when I arrive option so I wasn’t pleased. I get there and need assistance paying for the hotel room, which involved a family member assisting us, because the rates are pretty damn high for a mid-tier hotel. Nearly half of my rent amount. The woman at the front desk then said my mom couldn’t transfer points because I’d been bamboozled, fleeced, etc. although she used a similar word, because I used a third party booking app. I don’t think we could have transferred the points anyway but I said that was string language and unnecessary and to be honest it was insulting and rude. I just don’t care about points. I rarely travel. I told her that was an unnecessary thing to say and that I was confused as to why she said it. She never apologized. I’d never been insulted and treated so poorly as a customer there. Then after you lost power with the tornado, you never offered a discount. But primarily because of your staff, I’m never coming back and you were my go to place for visiting family for years.

2026-07-17 via Nuitee
C
Courtney couple us
10
2026-07-14 via Nuitee
T
Tia family_with_children us
10
Great value and great location!
Pros:

Great location for the purpose of our trip, it was central to all the places we wanted to go to. Clean pool and building as well

Cons:

N/a

2026-07-13 via Nuitee
K
Kathryn solo_traveller us
6
Expected better for over $300/night.
Pros:

Pretty clean, not shabby. The breakfast guy was upbeat and friendly. Good water pressure. Breakfast had nice options (but recommend using actual eggs, they taste like something from a carton).

Cons:

Room smelled like dog, and no way to air it out bc window was nonfunctional. One front desk person looked miserable.

2026-07-12 via Nuitee
D
David family_with_children us
10
Room was clean and comfortable
Pros:

Clean, easy to get to.

Cons:

Not walking distance to much

2026-07-02 via Nuitee
O
O'Dell solo_traveller us
9
If I go back to the Empire States Pickleball, I will be back!
Pros:

Really enjoyed the Tesla Charger you had for free. The front desk people were friendly and responsive. The only issue I has was the TV. Very old and poor picture quality. The A/C was loud but it did work good. I tried to use my home log in for Netflix but it wouldn't work unless I signed up for some plan. What was that!!

2026-06-20 via Nuitee
M
Mark couple us
10
Pros:

The room was great and the entire hotel was very clean kudos to staff and management

2026-06-20 via Nuitee
T
Tom couple us
8
2026-06-19 via Nuitee
J
Jemmy family_with_children us
9
2026-06-15 via Nuitee
S
Sarah family_with_children us
8
2026-06-15 via Nuitee
D
Dace family_with_children lv
10
2026-06-14 via Nuitee
M
Michele couple us
9
I’ll be back
2026-06-05 via Nuitee
D
Donna solo_traveller us
10
2026-06-03 via Nuitee
A
alexandra solo_traveller us
10
Pros:

Clean

2026-05-30 via Nuitee
T
TheRealDaveFox family_with_children gb
9
Pros:

Loved the location for a one night stop as we were travelling from Manhattan to Niagara Falls. Great beds, great shower, lovely breakfast with nice choices. Staff were friendly and helpful and speedy check in

Cons:

Personally I couldn't get on to the Wifi which was rather annoying but I think it was just me out of the four of us?

2026-05-29 via Nuitee
T
Thomas couple us
10
Very good
2026-05-21 via Nuitee
S
Samantha family_with_children us
6
The beds were so uncomfortable I could barely walk the next day.
Pros:

Location

Cons:

It was expensive for how dated the facility was.

2026-04-29 via Nuitee
C
Cathy couple us
6
Cons:

I had a bag labeled LAUNDRY in my room filled with clothes. The housekeeping staff took the bag and we were later told they couldn't find it. When we complained to the Manager, he said he couldn't do anything for us because we booked our room through Booking.com Very disappointing response.

2026-04-22 via Nuitee
G
Gina family_with_children us
9
Pros:

Clean, well run

2026-04-12 via Nuitee