Cititel Penang

Hotels
8.6 (2008 reviews)
66, Jalan Penang , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean environment
Delicious breakfast
Cons:
TV quality issues
Pool area smell

Categories

Cleanliness
8.54
Maintained standard cleanliness with positive mentions of clean and good environment.
Service
9.01
Staff were consistently noted as friendly and helpful across multiple reviews.
Location
9.05
Excellent location with easy access to tourist attractions and local markets.
Room Quality
8
Rooms were modern and spacious, but some mentioned issues with pillow comfort.
Amenities
8.53
Amenities well-received, though some concerns about pool area and TV quality.
Value for Money
8.49
Considered excellent value for a hotel in a prime location.
Food and Beverage
8.54
Buffet breakfast and refreshments on entry were positively noted.
Overall Experience
8.61
Overall positive experience with specific notes on friendly service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:26

Property Description

Convenient Location
Situated in the heart of George Town, guests can easily explore the UNESCO World Heritage Site and nearby attractions like Chinatown and Fort Cornwallis.

Dining Options
With 3 dining options available on-site, guests can indulge in a variety of cuisines ranging from local delicacies to international favorites.

Relaxation and Entertainment
Enjoy a refreshing dip in the indoor swimming pool, unwind with a drink at the bar, or showcase your singing skills in the karaoke room during your stay at Cititel Penang.

To experience the perfect blend of comfort and convenience at Cititel Penang, book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for MYR 135 per person per night when using an existing bed.
    People no matter the age stay for MYR 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2008 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
I
Iris • couple • my
10
Comfortable
Pros:

Comfortable and clean

2026-04-18 • via Nuitee
K
Kershanathan • extended_group • my
3
Probably won’t stay there again.
Pros:

Location is good. Staff are very helpful and polite.

Cons:

Property is OLD. Bathroom is dated. Water pressure was so slow. Bidet was almost useless.

2026-04-16 • via Nuitee
A
ATSUSHI • couple • jp
10
2026-04-14 • via Nuitee
R
Rauf • couple • my
9
2026-04-13 • via Nuitee
W
Wai Mun Irene • couple • hk
8
The location is very convenient to all sightseeing spots and good restaurants. Enjoyable stay with free late check out.
Pros:

Great location and free late check out

Cons:

The room is relatively small and the decoration of toilet is quite dated. Towels seems not that clean.

2026-04-11 • via Nuitee
S
Sazween • couple • my
10
2026-04-11 • via Nuitee
E
Ee Seng • couple • my
8
2026-04-10 • via Nuitee
Y
Yu • couple • my
8
2026-04-09 • via Nuitee
S
Shi Hui • couple • my
7
2026-04-08 • via Nuitee
J
jang • solo_traveller • my
8
2026-04-06 • via Nuitee
T
TOMOMI • solo_traveller • jp
8
2026-04-06 • via Nuitee
R
ROSDI • couple • my
10
Pros:

Working distance to tourist attraction..awsome

Cons:

Nothing

2026-04-04 • via Nuitee
E
emily hie ling • couple • my
8
consistent quality
Pros:

consistency ... standards kept every stay

2026-04-01 • via Nuitee
S
SYAZA • family_with_children • my
10
Amazing one day staycation
Pros:

everything was spectacular from the first i step into the hotel. the staff, the ambiance, the location.
1. the room, it is very big and comfortable and i had so many space for me to perform my prayers without blocking others way.
2. staff is very friendly, assisting me and my mother well when we needed something especially during the breakfast
3. the welcome drink they provided for the customers during check-in, very thoughtful

Cons:

since it's a very hot weather during my visit, the A/C kinda not cool enough but glad that they have fan as well in the room, so somehow it helps to cool the room which i cannot complaint much

2026-03-31 • via Nuitee
V
Vincent • couple • au
10
Very comfortable and serve our needs for this holiday.
Pros:

Location is very convenient. Had a good view of the sea from our room.

Cons:

Nothing I could think of except the first room had a leak from the toilet bowl but was given a room change immediately which was very efficient.

2026-03-31 • via Nuitee
M
MOHD RASHIDY • couple • id
10
Pros:

aircond & fan

Cons:

facing town

2026-03-30 • via Nuitee
C
Cutilia • Couples
10
Location, friendly staff, cleanliness, awesome views+++
Pros:

Stayed 2 nights on 15th & 16th March.  What an awesome place to stay in.  From the moment our car pulled up, the porter was there to take our bags with a smile.  At the reception all the staff were so pleasant.  So flexible with early check in late check out. The room was beautiful and so clean and the views spectacular.  My husband and I were so impressed.  A lovely jacuzzi swimming pool with spectacular views. Location +++ a free bus right in front of this hotel which takes you to Chowrasta market,  Penang Street and many other stops up to the jetty. Walking distance to many interesting spots for shopping and eating. Also opposite the hotel is Red garden food paradise, many stalls serving authentic  tasty food at a cheap price. Hotel Cititel has also awesome restaurants.  We dined in their chinese restaurant with yummy yum cha and prawn dishes etc.

2026-03-29 • via Tripadvisor
L
Lena • extended_group • sg
9
Good location, however the room bed mattress is too hard.
Pros:

Great

Cons:

Nil

2026-03-29 • via Nuitee
S
Sathian • couple • my
10
2026-03-29 • via Nuitee
R
Reacher666 • Couples • Greece
10
Great location and staff.
Pros:

Stayed 2 nights as part of a tour group. The hotel is located walking distance to Georgetown and everywhere you need. The lobby was an oasis from the heat and smells of the town and Mr. Zabidi always welcomed you with a big smile. The rooms were a little dated but had a lovely big shower, great A/C and a proper wardrobe and dressing table. We had a corner room with dual aspect windows so could look out at night and see the port and the lights.
The hotel clearly caters for large groups of Chinese so although the buffet breakfast was huge there was actually very little for the Western traveller. Fried rice, stir fried veg, chicken soup, noodles and curry are not something I want for breakfast. The cheese and meat were in one tray with only one set of tongs so as a non meat eater I couldn’t have any cheese as it was contaminated, a basic rule of hygiene and cross contamination surely? However, the scrambled eggs were delicious, made fresh and the first time they were cooked properly in the 2 weeks we had been travelling.
We loved the pool area too after a hot sticky day of walking tours and we had the place to ourselves. Great staff, friendly although lunch was slow and some of the young boys didn’t really know what they were doing it took a lady to get the lunch organised. Maybe some more training required.

2026-03-28 • via Tripadvisor