Cititel Penang

Hotels
8.4 (2126 reviews)
66, Jalan Penang , George Town , MY
+60 4-291 1188

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very helpful and courteous staff
Excellent central location in historic Georgetown
Spacious, clean and comfortable rooms for many guests
Highly praised breakfast buffet with good variety
Good value for money; many repeat guests and return intent
Cons:
Gym small and outdated
Spa and lobby lounge closed
Corridor cigarette smoke reported on a non-smoking floor
Isolated maintenance incidents (air-con leak causing water)
Report of small bugs in one bathroom

Categories

Cleanliness
7.2
Rooms are often described as clean, but there are notable issues reported (corridor cigarette smoke on a non-smoking floor, a bathroom infested with small bugs for one guest, and an air-con leak causing water through the ceiling).
Service
9.2
Service consistently praised across reviews: courteous, helpful front desk, bellman and restaurant staff (named maitre d Evelyn), with multiple guests noting excellent hospitality.
Location
9.4
Outstanding location in the heart of historic Georgetown — walking distance to eateries, sights and transport; many guests highlighted convenience and being able to walk everywhere.
Room Quality
8.6
Rooms described as spacious, comfortable and well-appointed by many guests, though a few noted smaller room sizes and isolated maintenance issues (e.g., AC leak).
Amenities
6.8
Amenities are mixed: guests enjoyed the paludarium and breakfast facilities, but the gym is reported as small/old, the spa and lobby lounge have been shut down, limiting on-site offerings.
Value for Money
8.8
Multiple reviewers called the hotel good value or cheap for the location and service, with several saying they'd stay again for the price.
Food and Beverage
9
Breakfast buffet is frequently praised for variety and quality (fresh roti, egg dishes, DIY noodle options); overall F&B impressions are very positive.
Overall Experience
8.2
Overall guest experience is positive with many repeat guests and intentions to return, tempered by occasional serious negatives (smoke in corridors, pests, and maintenance incidents) that affect some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Situated in the heart of George Town, guests can easily explore the UNESCO World Heritage Site and nearby attractions like Chinatown and Fort Cornwallis.

Dining Options
With 3 dining options available on-site, guests can indulge in a variety of cuisines ranging from local delicacies to international favorites.

Relaxation and Entertainment
Enjoy a refreshing dip in the indoor swimming pool, unwind with a drink at the bar, or showcase your singing skills in the karaoke room during your stay at Cititel Penang.

To experience the perfect blend of comfort and convenience at Cititel Penang, book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.4
Based on 2126 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.4
Room Quality: 8.6
Amenities: 6.8
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.2
B
banwell • solo_traveller • sg
8
Good
Pros:

Staff very good. Bell man, maitre d lady Evelyn in restaurant, room big and clean, Seaview good

Cons:

Gym not great

2026-10-31 • via Nuitee
G
Gurbinder • couple • au
10
Value for money and will stay here again.
Pros:

Located in Georgetown and close to most of the historical sites, 20-30 min drive to Air Itam (Penang Hill and Kek Lok Si Temple), walking distance to best eateries in Penang. Room was spacious and clean and we received a pleasant surprise with a small gift as we visited Penang after 30 years. Staff were very courteous.

Cons:

Nothing comes to mind.

2026-10-30 • via Nuitee
E
emily hie ling • couple • my
9
consistency
Pros:

quality of the rooms (excellent value) and the superior service of the staff

2026-10-26 • via Nuitee
N
Nagy • couple • hu
10
2026-10-23 • via Nuitee
D
Dharmalingam • extended_group • my
8
2026-10-21 • via Nuitee
S
sharifah • couple • sg
9
Pleasant
Pros:

The staff was excellent!

2026-10-17 • via Nuitee
M
Mohd Almi • couple • my
9
2026-10-16 • via Nuitee
C
Co0141 • solo_traveller • jp
10
次回ペナン滞在時も泊まりたいお宿
Pros:

立地の良さ。飲食店や買物スポットが近場に沢山あり、バスターミナルまでも１０〜２０分程度歩けば着いて便利でした。
スタッフの方も親切で、傘の貸し出しを案内してくれたり、チェックイン時の案内も親切でありがたかったです。
朝ご飯のビュッフェのメニューが豊富で、作り立てのロティや卵料理、自分で温めて作る麺料理等、マレーシアらしい美味しいものが沢山あってお腹いっぱいになりました。

Cons:

特になし、あえて挙げるならばお手洗いのゴミ箱は蓋があるともっと良かったかも？くらいですが、個人の好みの範囲だと思います

2026-10-14 • via Nuitee
M
Muhammad • couple • my
10
2026-10-12 • via Nuitee
B
Bingxin • couple • cn
8
2026-10-12 • via Nuitee
T
Takumi • solo_traveller • jp
7
2026-10-12 • via Nuitee
W
Watsa • family_with_children • in
9
Pros:

Location could not have been better. The room was comfortable and well provided. The variety at breakfast was perfect

2026-10-09 • via Nuitee
V
Vikneswaran • solo_traveller • my
7
Great room with comfortable stay in good location.
Pros:

Great location and helpful staff.

Cons:

The lobby lounge/pub is not functioning anymore. The spa was also shut down.

2026-10-07 • via Nuitee
A
Andrew • solo_traveller • gb
10
Fantastic hotel in the historic area
Pros:

Amazing location in the middle of the historic area of Georgetown. Very easy to walk everywhere. The hotel was great, I will definitely hope to stay again next time I visit Penang.

Cons:

Nothing.

2026-10-07 • via Nuitee
B
Brian • solo_traveller • sg
8
2026-09-19 • via Nuitee
M
MOHD HELMY • solo_traveller • my
10
Good breakfast, lobby appearance & nice staff. Love the paludarium
Pros:

Good breakfast, lobby appearance & nice staff. Love the paludarium

Cons:

Looks old from outside

2026-09-18 • via Nuitee
C
ChooNyean • solo_traveller • my
9
Pros:

Everything was good as usual. I have checked in every year since 2022. Just one thing, read below.

Cons:

Maintenance comes into question because I was in room 1613 for the first night but at around 12am, the air con water leaked through the plaster ceiling onto the floor. I was moved to 1612 as I requested. The water got through the light, which I didn't want to switch on, which I think was rather dangerous.

2026-09-17 • via Nuitee
M
Mubarik Ali • extended_group • my
7
2026-09-16 • via Nuitee
M
Meng Tuck • solo_traveller • au
7
Pros:

Location

Cons:

Room is a bit small

2026-09-15 • via Nuitee
N
Nur 'Afifah Syakirah • couple • my
10
2026-09-10 • via Nuitee