Cititel Penang

Hotels
8.6 (2235 reviews)
66, Jalan Penang , George Town , MY
+60 4-291 1188

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean environment
Delicious breakfast
Cons:
TV quality issues
Pool area smell

Categories

Cleanliness
8.54
Maintained standard cleanliness with positive mentions of clean and good environment.
Service
9.01
Staff were consistently noted as friendly and helpful across multiple reviews.
Location
9.05
Excellent location with easy access to tourist attractions and local markets.
Room Quality
8
Rooms were modern and spacious, but some mentioned issues with pillow comfort.
Amenities
8.53
Amenities well-received, though some concerns about pool area and TV quality.
Value for Money
8.49
Considered excellent value for a hotel in a prime location.
Food and Beverage
8.54
Buffet breakfast and refreshments on entry were positively noted.
Overall Experience
8.61
Overall positive experience with specific notes on friendly service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:26

Property Description

Convenient Location
Situated in the heart of George Town, guests can easily explore the UNESCO World Heritage Site and nearby attractions like Chinatown and Fort Cornwallis.

Dining Options
With 3 dining options available on-site, guests can indulge in a variety of cuisines ranging from local delicacies to international favorites.

Relaxation and Entertainment
Enjoy a refreshing dip in the indoor swimming pool, unwind with a drink at the bar, or showcase your singing skills in the karaoke room during your stay at Cititel Penang.

To experience the perfect blend of comfort and convenience at Cititel Penang, book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective June 01, 2014, the Penang City Council will be imposing a fee of MYR 3 per room per night, payable directly to the hotel upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.6
Based on 2235 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
B
Brian • solo_traveller • sg
8
2026-09-19 • via Nuitee
M
MOHD HELMY • solo_traveller • my
10
Good breakfast, lobby appearance & nice staff. Love the paludarium
Pros:

Good breakfast, lobby appearance & nice staff. Love the paludarium

Cons:

Looks old from outside

2026-09-18 • via Nuitee
C
ChooNyean • solo_traveller • my
9
Pros:

Everything was good as usual. I have checked in every year since 2022. Just one thing, read below.

Cons:

Maintenance comes into question because I was in room 1613 for the first night but at around 12am, the air con water leaked through the plaster ceiling onto the floor. I was moved to 1612 as I requested. The water got through the light, which I didn't want to switch on, which I think was rather dangerous.

2026-09-17 • via Nuitee
M
Mubarik Ali • extended_group • my
7
2026-09-16 • via Nuitee
M
Meng Tuck • solo_traveller • au
7
Pros:

Location

Cons:

Room is a bit small

2026-09-15 • via Nuitee
N
Nur 'Afifah Syakirah • couple • my
10
2026-09-10 • via Nuitee
G
Ghaffar • couple • my
9
2026-09-10 • via Nuitee
N
Nik Intan Suriana • couple • my
9
2026-09-10 • via Nuitee
N
Nik Intan Suriana • couple • my
9
2026-09-10 • via Nuitee
M
Murodjon • couple • uz
8
Pros:

Good, all is good

2026-09-09 • via Nuitee
Z
Zubaidah • solo_traveller • sg
8
Pros:

The staff is very good n polite, helpful.

Cons:

I prefer water in a plastic bottle

2026-09-08 • via Nuitee
T
Thava Malar • solo_traveller • my
9
2026-09-05 • via Nuitee
U
Umi Kalsum Ismail • couple • my
10
Excellent hotel
Pros:

Always , my every time favourite hotel.
From the front desk staff, rooms ,facilities, restaurant and restaurant staff they are awesome.
Please maintain your services and hospitality. I love it.

Cons:

Nothing

2026-09-05 • via Nuitee
S
Suria • couple • my
10
2026-09-04 • via Nuitee
M
M • couple • my
9
2026-09-04 • via Nuitee
M
Muhammad • couple • my
8
Wonderful vacation at Cititel. Definitely will come again.
Pros:

Location, breakfast, hospitality

Cons:

No

2026-09-04 • via Nuitee
C
Chao • family_with_children • au
2
I was a loyal customer of this hotel but I doubt I will anymore.
Pros:

Location of the hotel. Staff very friendly and helpful.

Cons:

It’s a non smoking floor but it’s full of cigarette smoke smell along the floor corridor. One of the rooms’ bathroom was infested with little bugs.

2026-09-04 • via Nuitee
B
baharum • solo_traveller • my
10
Pros:

The room was very clean and there was no bad smell.

Cons:

None

2026-09-04 • via Nuitee
佳铭 • solo_traveller • cn
1
很糟糕的体验
Pros:

无

Cons:

退房之后，我存放在客房内的现金发生遗失。房间内的零钱还保留着，但大额钞票全部不见，涉及200新加坡币、10000泰铢以及200元人民币。我立刻通过Booking站内信联系酒店，申请核查保洁记录与走廊监控，希望能够找回财物。
酒店回复监控与保洁记录只可以提供给当地警方，不向住客个人开放。由于我已经回到国内，不方便在当地报警，整件事酒店没有提供任何实际协助。
强烈提醒后续所有旅客：切勿将现金、贵重物品放置在客房内，退房务必反复清点全部个人物品，提高财物安全防范意识。

Cash went missing in my guest room after check‑out. Small change was still left in the room, while all large‑denomination banknotes including 200 Singapore Dollars, 10000 Thai Baht and 200 Chinese Yuan were gone. I immediately contacted the hotel via Booking message, requesting to check housekeeping logs and corridor CCTV footage to recover my belongings.
The hotel replied that CCTV and housekeeping records can only be released to local police and cannot be shared with individual guests. As I am already back in my home country, it is not convenient for me to file a local police report. The hotel offered no practical support throughout the whole process.
Strong warning for future travellers: Never leave cash or valuables inside the room. Double‑check all personal items before check‑out and take good care of your property.

2026-09-03 • via Nuitee
N
Nurul • couple • my
10
Pros:

All i like , very near to go anywhere, staff friendly, price cheap

2026-09-03 • via Nuitee