Courtyard by Marriott Amarillo West/Medical Center

Front desk people bad

I am very disappointed, I was charged by hotels.com which was expected and then I was “ mistakenly” charged by the hotel. I have called 5 times and was told 3 different stories. First I was told I would be reimbursed in 3 business days, then 3-10 and then I was told it would be 10 minutes! Lastly, I was told the GM is busy and would call me back. Two more phone calls and 15 days later I still have not been reimbursed. It is only $130, but still what if this was their $.

Stayed for 2 nights checked in at 7p at night worked all day . Had shower used 2 towels . Next day went to work all day again came back to hotel. No room service. No clean towels or replacement cups.. called front desk. They stated they don't clean the room everyday. But what they didn't know had employee in another room 3rd floor his room has been cleaned everyday with fresh towels... front desk did not even offer to bring up clean towels.. as a amex Marriott card holder I've stayed at alot off Marriots.. this one as far as service is the worst I have ever stayed at...

Nice and convenient for travelers. There are several dining options right next door, we walked to Kabuki Japanese steakhouse, had a good dinner and enjoyed watching the chef. The hotel could use some updates, the beds especially, but the rooms were clean and comfortable. Would stay again.

Everything was just OK.

Had hard time locating on google map went around and around the area too many times.

Reported toilet not flushing (took 3 times) every use. Staff appreciated me letting them know and stated they would have someone look at.

Very clean updated property

A lot of food options within walking distance.

When checking in, my room did not have enough linens for my family, the bed had not been changed from the previous stay ( I asked for linens and changed my own bedding to verify it was clean), and the bathroom had not been cleaned. There were no towels at the pool, either. We had to visit the desk multiple times to get supplies. The only redeeming quality was the staff was apologetic and kind.

My family loved the room and property. The staff were great! And the curtains on the huge window blocked all the lights. I could sleep all day!

Absolutely loved it.

One of the beds in our room had bed bugs. We moved to a second room during the night. The staff was helpful in drying our clothes in their hot dryer.

Christine, rhe manager was fantastic. They compensated 1 night and gave us 7 breakfasts. They were so apologetic.

We have stayed her before and will stay again.

Steven in the Bistro said only positive comments about how Christine has changed the environment for the better.

Hotel was clean friendly staff.
Would stay again

everthing ok

The person that checked me in was horribly rude. I was charged $75 I wasn’t expecting and when I asked about it she snapped at me and proceeded to get even more rude. The room is horribly dirty. Stains all over the floor. The windows haven’t haven cleaned. Dust and handprints all over them. The bathroom was dirty.

The Marriott was located convenient and safe. The staff were friendly and helpful.

Things were clean and the bed comfortable. My advice would be to make sure that if breakfast is offered that it says free breakfast. I thought it would have a free breakfast, but it actually had an option to dine in and pay for breakfast. For someone that has a large family, I enjoy the convenience of the free breakfast that other hotels provide.

Great experience

Very clean!

The hot tub was broken, the workout room air conditioning was not working, the 2nd floor ice machine was broken, our room was hot, there was a buzzing noise that kept us up throughout the night, and the trashcans outside were practically overflowing. I would not recommend this hotel and believe we deserve a refund.