The Ritz-Carlton, Berlin

Hotels
•
The Ritz-Carlton Company, L.L.C
9.2 (1466 reviews)
Potsdamer Platz 3 , Berlin , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Excellent Food
Cons:
Bar seating issues
Cleaning noise
Some unhelpful reception staff

Categories

Cleanliness
8.3
Some cleaning products were left in the bathroom; noise from cleaning staff in the morning.
Service
9.3
Staff were friendly and helpful, but there were some issues with bar seating and concierge service.
Location
9.8
Prime location with metro and restaurants nearby.
Room Quality
9.3
Rooms were reported as immaculate and well-kept.
Amenities
9.3
Great bar and restaurant with good offerings.
Value for Money
8.8
Overall experience justified the price, though minor inconveniences were reported.
Food and Beverage
9.3
Excellent breakfast and dinner options were frequently praised.
Overall Experience
9.5
Generally a positive experience with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:06

Property Description

Luxurious 5-Star Stay in Berlin

Contemporary Art Deco Design: Immerse yourself in elegance in rooms, junior suites, and suites designed with a modern Art Deco style.

Wellness Area and Fragrances Bar: Indulge in relaxation at the wellness area and sip on unique cocktails inspired by luxurious perfumes at the Fragrances Bar.

POTS Restaurant: Delight your taste buds with modern German cuisine at the POTS restaurant.

Book now for an unforgettable stay at The Ritz-Carlton, Berlin, steps away from Potsdamer Platz and with complimentary WiFi throughout the property.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TXL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 50 per day.

Location

Guest Reviews

9.2
Based on 1466 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.5
• family_with_children • ch
10
2026-03-13 • via Nuitee
M
Mircan • solo_traveller • de
10
2026-03-13 • via Nuitee
M
Martin • couple • ie
8
2026-03-12 • via Nuitee
M
marleenl272 • Couples
10
A True VIP Experience. One of the Best Hotel Stays of Our Lives
Pros:

Our stay at the The Ritz-Carlton, Berlin from March 5–7 was absolutely exceptional and one of the best hotel experiences we have ever had.
About a week before arrival, the hotel team reached out to ask how they could help elevate our stay. I mentioned that we were celebrating my husband’s early retirement and asked if a room upgrade might be possible since I am a Gold member and our booking was through the Chase Luxury Hotel & Resort Collection. Not only were our requests granted, but the team went far beyond our expectations.
To our surprise, we were upgraded to a beautiful one bedroom suite, which was such a wonderful treat. Chocolate covered strawberries and a bottle of red wine was waiting in our room with a personalized greeting card. Olivia Guest Experience Supervisor personalized all these for us. Having stayed at many 5 star hotels in the United States and internationally, we have rarely experienced this level of warmth and attention to detail. Every staff member greeted us with a smile and made us feel like true VIP guests.
The suite was luxurious, spacious, and impeccably clean, and housekeeping did an outstanding job maintaining everything during our stay.
We also enjoyed the buffet breakfast at POTS, and it was honestly one of the best breakfast experiences we have had at any hotel. The selection was excellent, everything was fresh and beautifully presented, An à la cart menu is included in the buffet menu.. The service was just as warm and attentive as the rest of the hotel.
We took advantage of the $100 property credit and invited friends who were traveling with us to the Curtain Club where there was live music. We ordered several cocktails and were pleasantly surprised that the prices were very reasonable for a 5 star hotel bar. The drinks even came with olives and cheese crackers, which was a lovely touch.
I also had the chance to enjoy the pool and sauna area. While it is on the smaller side, it felt peaceful and relaxing, and I loved having a quiet moment to myself there.
The location cannot be beat, right by the train station with easy access around Berlin and quick travel to the airport.
Most importantly, the service throughout the hotel was truly outstanding. It’s clear that the staff take great pride in what they do, and their genuine hospitality made our celebration feel incredibly special.
We are incredibly grateful to the entire team at the Ritz-Carlton Berlin for making our celebratory trip so memorable. It truly felt like a VIP experience from beginning to end, and we were honestly sad to leave.
We truly look forward to returning and will gladly recommend the The Ritz-Carlton, Berlin to friends and family visiting Berlin

2026-03-11 • via Tripadvisor
D
Dmitri • couple • ua
10
2026-03-11 • via Nuitee
D
Dmitri • couple • ua
10
2026-03-10 • via Nuitee
R
Robert • couple • ie
10
2026-03-09 • via Nuitee
J
Jana • couple • cz
10
Pros:

Luxus

2026-03-09 • via Nuitee
M
Maria Avram • family_with_children • us
10
2026-03-08 • via Nuitee
J
James • family_with_children • gb
10
A brilliant stay
Pros:

The hotel was excellent and we thoroughly enjoyed our stay. The facilities and standards were top quality. The staff always very friendly and attentive. The perfect base for us to explore Berlin

2026-03-08 • via Nuitee
N
NAHIT • extended_group • tr
1
bad hospitality
Pros:

bellboy team

Cons:

staff.
Very bad hospitality.
Curtain club fb member attitude was very bad. I wanted to look to the tea car. I touched the tea pot and the plastic cap fell down. The fb member (long- over middle age) told me its better to look with your eyes. I was very surprised.

2026-03-06 • via Nuitee
G
Gianmarco • couple • it
8
2026-03-05 • via Nuitee
R
ronen • couple • il
8
Good hotel. Disappointing swimming pool and Spa
Pros:

The hotel is clean and shiny.
Good bed mattresses.
Nice breakfast

Cons:

The swimming pool was tiny , cold and not heated enough.
The wet sauna did not work one day.
At the other day, the warm sauna did not work .
There were no water near the sauna

2026-03-04 • via Nuitee
A
Andrea Claudia • family_with_children • de
9
Wir würden wieder buchen
Pros:

Das Frühstück ist herausragend und das Personal sehr nett.

2026-03-04 • via Nuitee
N
nancy • couple • de
9
Wer einen besonderen Aufenthalt möchte, der kommt in Ritz
Pros:

Außergewöhnlicher Service, das Personal alle super freundlich. Die Betten sind himmlisch. Beim Frühstück fehlt nur etwas mehr Wurstanteil, ansonsten alles top.

2026-03-03 • via Nuitee
E
Eelco • couple • nl
9
2026-03-03 • via Nuitee
R
Rachel • solo_traveller • gb
10
Super friendly staff and wonderful hotel.
Pros:

Great location and wonderful facilities and luxury.
When we arrived we were met with the invitation to relax and we did….

Cons:

When we had to leave!

2026-03-02 • via Nuitee
A
Astrid • couple • de
10
Einfach nur traumhaft, vom Empfang über die gemütlichen Stunden in der Bar bis zur Abreise, einfach alles perfekt.
2026-03-01 • via Nuitee
A
Anna • solo_traveller • de
6
Ekliges Klientele
Cons:

Die Gäste in diesem Hotel sind ehrlich gesagt sehr ekelige Menschen. Ich wurde jedes Mal im Aufzug auf belästigende Art und Weise angesprochen, von Männern, die zuvor an der Hotelbar einen über den Durst getrunken haben. Als Frau würde ich diese Hotel alleine nicht wieder buchen. Ich fühle mich in billigeren Hotels sicherer aufgehoben, auch wenn ich das bei einem Hotel dieser Klasse vorher nicht gedacht hätte.

2026-02-28 • via Nuitee
N
Noa • solo_traveller • il
9
Pros:

את ארוחת הבוקר פחות אהבתי

Cons:

צפוף
בעשר וחצי הכל נסגר

2026-02-28 • via Nuitee