Hilton Garden Inn Chesapeake Greenbrier

Hotels
•
Hilton Garden Inn
8 (324 reviews)
1565 Crossway Boulevard , Chesapeake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Lack of cleanliness
Poor amenities

Categories

Cleanliness
6.75
Multiple reviews reported issues with cleanliness, including a wet area on the carpet and unclean pillows.
Service
9.25
Some positive mentions of the front desk staff, although there were issues with towel availability.
Location
8.75
Convenient location mentioned in several reviews.
Room Quality
7.75
Issues noted with room maintenance, such as doors not functioning and lack of basic toiletries.
Amenities
7.25
Multiple complaints about amenities, including no hand soap and high prices for water.
Value for Money
8.25
Reviews indicated that guests felt the hotel was not worth the price given the condition of the facilities.
Food and Beverage
7.25
Breakfast and food options received negative feedback.
Overall Experience
8.75
Mixed sentiments, with some positive experiences alongside notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:04

Property Description

Convenient Location and Amenities

This Chesapeake, Virginia hotel is ideally situated just a 5-minute drive from Greenbrier Mall and Greenbrier Golf Course, offering convenience for leisure and business travelers alike.

Comfortable Rooms and On-Site Dining

The Hilton Garden Inn Chesapeake Greenbrier boasts spacious rooms with free Wi-Fi, featuring essential amenities like a microwave, refrigerator, and coffee maker. Guests can also enjoy dining at the on-site restaurant and bar.

Relaxing Facilities and Services

Guests have complimentary access to the gym, hot tub, and indoor pool, ensuring a relaxing stay. Additionally, a business center, free parking, and a 24/7 Pavilion Pantry snack shop are available for added convenience.

Book now for a memorable stay at the Hilton Garden Inn Chesapeake Greenbrier, where comfort and convenience meet seamlessly.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 324 reviews
Cleanliness: 6.75
Service: 9.25
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
R
Ross • couple • us
10
Staff and faculty was great!
Pros:

Staff was very accommodating

Cons:

Everything was great!

2026-05-23 • via Nuitee
R
Rita • couple • us
9
2026-05-22 • via Nuitee
B
Bernard • solo_traveller • us
10
2026-05-13 • via Nuitee
J
Jacoby • solo_traveller • us
10
2026-05-12 • via Nuitee
R
rose • couple • us
5
2026-05-02 • via Nuitee
B
Brad • solo_traveller • us
6
Pros:

Location

Cons:

Room was shabby, lights didn't work, etc

2026-04-30 • via Nuitee
R
Ross • couple • us
8
2026-04-21 • via Nuitee
R
Ross • couple • us
8
2026-04-15 • via Nuitee
R
Ross • couple • us
7
Overall good
Pros:

Front desk employee Deliah was very helpful in resolving a housekeeping issue I experienced

Cons:

A housekeeping that was later resolved

2026-04-15 • via Nuitee
S
Sharon • couple • us
5
Pros:

the front desk agent (Jamie) was outstanding and very personable.

Cons:

The elevator to our floor was out of order. The fire alarm went off and we had to evacuate the hotel and to regain entrance the side door to the working elevator and my room was locked and unable to use your key.

2026-03-23 • via Nuitee
A
Alcani • couple • us
10
Will be back
Pros:

Location

Cons:

I liked everything

2026-03-17 • via Nuitee
L
Lawrence • couple • us
7
2026-03-17 • via Nuitee
L
Lawrence • couple • us
6
Room Needs Renovation
Pros:

Location was excellent. Check-in was easy. Staff was friendly.

Cons:

No adjustments made to housekeeping schedule after water had to be shut off for 2 of the 4 nights that I stayed. Housekeeping is only done every other day. Window shade was filthy and worn. Bed was uncomfortable and worn. Tele vision was extremely small

2026-03-17 • via Nuitee
Q
Quinette • couple • us
10
2026-02-27 • via Nuitee
R
Ross • couple • us
9
Clean room and excellent service
Pros:

Excellent service

Cons:

No working ice machine

2026-02-26 • via Nuitee
M
Marquita • family_with_children • us
5
I saw the owner and he made my heart feel warm and I didn’t even get to talk to him.
Pros:

breakfast was okay bacon could’ve been cooked longer.

Cons:

How the front desk man was watching me and my daughter the looks we got like we really should be there.

2026-02-13 • via Nuitee
H
Haley • couple • us
10
2026-01-19 • via Nuitee
R
Rudolph • solo_traveller • us
8
2026-01-19 • via Nuitee
I
Ivy • couple • us
9
2026-01-15 • via Nuitee
C
Chris • couple • us
3
Pros:

Quiet and convenient location.

Cons:

Some interior lights didn't work. Refrigerator did not work. 4 people only received 4 towels for a 2 night stay - we had to ask the front desk for more towels.

2026-01-05 • via Nuitee