Hilton Garden Inn Chesapeake Greenbrier

Hotels
•
Hilton Garden Inn
8 (310 reviews)
1565 Crossway Boulevard , Chesapeake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Lack of cleanliness
Poor amenities

Categories

Cleanliness
6.75
Multiple reviews reported issues with cleanliness, including a wet area on the carpet and unclean pillows.
Service
9.25
Some positive mentions of the front desk staff, although there were issues with towel availability.
Location
8.75
Convenient location mentioned in several reviews.
Room Quality
7.75
Issues noted with room maintenance, such as doors not functioning and lack of basic toiletries.
Amenities
7.25
Multiple complaints about amenities, including no hand soap and high prices for water.
Value for Money
8.25
Reviews indicated that guests felt the hotel was not worth the price given the condition of the facilities.
Food and Beverage
7.25
Breakfast and food options received negative feedback.
Overall Experience
8.75
Mixed sentiments, with some positive experiences alongside notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:04

Property Description

Convenient Location and Amenities

This Chesapeake, Virginia hotel is ideally situated just a 5-minute drive from Greenbrier Mall and Greenbrier Golf Course, offering convenience for leisure and business travelers alike.

Comfortable Rooms and On-Site Dining

The Hilton Garden Inn Chesapeake Greenbrier boasts spacious rooms with free Wi-Fi, featuring essential amenities like a microwave, refrigerator, and coffee maker. Guests can also enjoy dining at the on-site restaurant and bar.

Relaxing Facilities and Services

Guests have complimentary access to the gym, hot tub, and indoor pool, ensuring a relaxing stay. Additionally, a business center, free parking, and a 24/7 Pavilion Pantry snack shop are available for added convenience.

Book now for a memorable stay at the Hilton Garden Inn Chesapeake Greenbrier, where comfort and convenience meet seamlessly.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 310 reviews
Cleanliness: 6.75
Service: 9.25
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
M
Marquita • family_with_children • us
5
I saw the owner and he made my heart feel warm and I didn’t even get to talk to him.
Pros:

breakfast was okay bacon could’ve been cooked longer.

Cons:

How the front desk man was watching me and my daughter the looks we got like we really should be there.

2026-02-13 • via Nuitee
R
Rudolph • solo_traveller • us
8
2026-01-19 • via Nuitee
H
Haley • couple • us
10
2026-01-19 • via Nuitee
I
Ivy • couple • us
9
2026-01-15 • via Nuitee
C
Chris • couple • us
3
Pros:

Quiet and convenient location.

Cons:

Some interior lights didn't work. Refrigerator did not work. 4 people only received 4 towels for a 2 night stay - we had to ask the front desk for more towels.

2026-01-05 • via Nuitee
A
Amy • couple • us
10
Friendly staff, clean rooms, convenient location
2026-01-05 • via Nuitee
M
Michelle • couple • us
6
Thr location is good and why I'll maybe stay again.
Pros:

The front desk staff were nice.

Cons:

The breakfast could have been better.

2025-12-25 • via Nuitee
V
Vincent • couple • us
10
2025-10-11 • via Nuitee
M
Marvin • couple • us
8
2025-10-08 • via Nuitee
R
Rodney
4
Pros:

The first room I was assigned had a large wet area on the carpet between the bed and the dresser under the TV. When I touched it and smelled it, it smelled like urine. I believe someone may have had a pet in that room that urinated on the carpet. And the cleaning crew didn't even catch it. I notified the front desk and they moved me to another room. When I got in that room the room was clean and the bed was made but all four pillows were stack haphazzardly in the chair with no pillow cases on them. I notified the front desk and they said they'd get me some pillow cases. I went out to dinner and returned around 9pm and the pillow cases were still not in the room. Finally around 9:30 the front desk clerk came up to my room with 4 pillow cases which I put on the pillows myself. I will never stay at this hotel again nor will I recommend this particular location to any of my family and friends who frequently visit Chesapeake, VA.

2025-10-02 • via Nuitee
R
Rita
4
Pros:

What i didn't like was no bar of hand soap in the bathroom no safe in the room no wall mirror they had water in the room that they was charging $ 3.00 a bottle i got a six pack of water from the dollar stoe for $ 1.25 no one was never at the front desk food was dry out looking. It was not worth the money they changed will next recommend anybody to stay there very disappointed.

2025-09-09 • via Nuitee
L
Losko • solo_traveller • us
8
I had a great experience
Pros:

Th cleanest

Cons:

My door to the room was off the hinges and so I had to slam the door when I went in or out

2025-09-08 • via Nuitee
D
David
10
Pros:

Quick trip on our way to the beach. Very friendly staff. Would stay here again.

2025-08-24 • via Nuitee
A
Anhyia
2
Pros:

Keeps trying to charge & canceled reservation on time

2025-08-08 • via Nuitee
K
Kelvin
2
Pros:

Rude staff member

2025-08-08 • via Nuitee
K
Kevin • extended_group • us
8
2025-08-07 • via Nuitee
C
Charles
10
Pros:

Great stay and convenient to interstate and restaurants.

2025-08-05 • via Nuitee
S
Soumadeep
8
Pros:

Overall Good

2025-08-04 • via Nuitee
V
Verified traveler
2
Not a good look.
Pros:

This was not the hotel I use the frequently stay before retiring it looked run down. The lobby was the best looking area of the hotel that I saw during my brief stay. I certainly would be hesitant in staying there again. I was totally surprised at how this hotel looked. It certainly did appear to be a Hilton

2025-08-04 • via Nuitee
V
Verified traveler
4
Needs updates and better service
Pros:

The door of my room didn’t shut. They fridge didn’t work and tried to have a glass of wine and went to the bar half hour before closing and the bartender refused to serve me a glass of wine even when I told her that I wanted it to go to my room. The front desk employee did finally went I got it for me.

2025-08-03 • via Nuitee