Syracuse Grand

Hotels
•
Best Western
8 (220 reviews)
136 Transistor Parkway , Liverpool , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good location
Cons:
Cleanliness issues
Limited amenities
Quality of breakfast

Categories

Cleanliness
7.58
Several comments indicate cleanliness issues, with cobwebs and dust present.
Service
9.55
Staff were consistently described as attentive and accommodating.
Location
9.09
The hotel is conveniently located near attractions.
Room Quality
8.04
Rooms were clean but some fixtures were noted as outdated.
Amenities
6.57
The pool was cold, and there were issues with breakfast supplies.
Value for Money
7.53
The value seems average for the price, but some found it overpriced.
Food and Beverage
7.08
Breakfast options were limited and did not meet expectations.
Overall Experience
8.55
While there were issues, the pleasant staff and overall comfort made for a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:14

Property Description

Modern Amenities and Comfort
Experience comfort and convenience at Best Western PLUS Liverpool Grace Inn and Suites. Each contemporary room is equipped with cable TV, a refrigerator, coffee maker, and free Wi-Fi. Relax in the indoor heated pool, hot tub, or 24-hour gym during your stay.

Delicious Breakfast and Business Facilities
Start your day right with a hot breakfast and take advantage of the business center for any work needs. Whether you're here for business or leisure, Best Western Liverpool ensures a seamless stay.

Prime Location
Located just an 8-minute drive from Syracuse Hancock International Airport, our hotel offers easy access to Destiny USA, Syracuse University, and New York State Fairgrounds. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 220 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 6.57
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 8.55
W
Wynn • couple • us
9
2026-01-25 • via Nuitee
N
Nicole • family_with_children • us
4
2026-01-04 • via Nuitee
D
Devin • family_with_children • us
9
2026-01-04 • via Nuitee
J
Jaddah • couple • us
10
2026-01-02 • via Nuitee
T
Todd • couple • us
8
2026-01-01 • via Nuitee
C
Curtrice • family_with_children • us
10
Exceptional Value
Pros:

Very clean and comfortable stay. The staff were great and very attentive to any need.

2026-01-01 • via Nuitee
C
Curtrice • family_with_children • us
10
Pros:

Very clean rooms.

2025-12-29 • via Nuitee
W
Wynn • couple • us
8
2025-12-26 • via Nuitee
E
Eden • solo_traveller • us
8
Pleasant stay - amazing staff
Pros:

The staff at this hotel are AMAZING. So pleasant & accommodating.

Cons:

This is an older hotel that can benefit from some upgrades.

2025-12-25 • via Nuitee
• solo_traveller • us
8
It was good but was for medical reasons
Pros:

The staff

Cons:

Remotes didn’t work

2025-12-14 • via Nuitee
M
Myriah Nedelsky • family_with_children • us
7
2025-12-14 • via Nuitee
S
SUSAN • solo_traveller • ca
6
Was a place to sleep but wouldn’t recommend
Pros:

The location was good for what I needed

Cons:

First room reeked of marijuana. No microwave in the room. No tea in the room. Noticed fixtures were showing their age and baseboards were missing chunks. Cleaning Staff were very unprofessional , unfriendly and poorly dressed. Breakfast bar had no fruit , very few options to eat

2025-12-02 • via Nuitee
T
Tessa • family_with_children • ca
8
Pros:

Super close to Destiny Mall, fairly quiet/out of the way. Decent breakfast, friendly staff, beds are on the firm side.

Cons:

I saw 1 unknown bug in the bathroom 😵‍💫

2025-11-24 • via Nuitee
T
Taciane • family_with_children • br
10
2025-11-12 • via Nuitee
G
Georgina • family_with_children • us
6
2025-11-11 • via Nuitee
C
Carrie • couple • us
6
Convenient
Pros:

Clean, good value

Cons:

Outdated

2025-11-10 • via Nuitee
S
Steven • couple • us
9
Very comfortable and would stay again
Pros:

Clean

2025-11-03 • via Nuitee
K
Kelly • couple • us
3
Go somewhere else
Cons:

At 8:30am I went to breakfast which was okay. On the way back to the room there was a HUGE water leak from the ceiling. The water was turned off in the morning (with no warning), leaving no water to shower, brush your teeth, or go to the bathroom. They shut the water off at 10am when checkout was at 11am. I’m unsure on the thought behind this. As well as the side door being worked on and tools everywhere, very easy for someone to fall. They did give me 15% off. As it was my birthday weekend it completely ruined the rest of the plans. As I had to travel back home to shower. I am not one to complain nor leave reviews but I do wanna warn others before booking.

2025-10-25 • via Nuitee
P
Philip • family_with_children • us
8
This hotel is nice, clean, and the room was clean and comfortable. The hallway carpet was very old and ugly and should b
Pros:

The hotel was close to route 90 and close to the city.

Cons:

The hotel was a little overpriced for the value. The breakfast was acceptable but not great.

2025-10-23 • via Nuitee
N
Nylasia • family_with_children • us
9
2025-10-22 • via Nuitee