Syracuse Grand

Hotels
•
Best Western
8 (301 reviews)
136 Transistor Parkway , Liverpool , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good location
Cons:
Cleanliness issues
Limited amenities
Quality of breakfast

Categories

Cleanliness
7.58
Several comments indicate cleanliness issues, with cobwebs and dust present.
Service
9.55
Staff were consistently described as attentive and accommodating.
Location
9.09
The hotel is conveniently located near attractions.
Room Quality
8.04
Rooms were clean but some fixtures were noted as outdated.
Amenities
6.57
The pool was cold, and there were issues with breakfast supplies.
Value for Money
7.53
The value seems average for the price, but some found it overpriced.
Food and Beverage
7.08
Breakfast options were limited and did not meet expectations.
Overall Experience
8.55
While there were issues, the pleasant staff and overall comfort made for a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:14

Property Description

Modern Amenities and Comfort
Experience comfort and convenience at Best Western PLUS Liverpool Grace Inn and Suites. Each contemporary room is equipped with cable TV, a refrigerator, coffee maker, and free Wi-Fi. Relax in the indoor heated pool, hot tub, or 24-hour gym during your stay.

Delicious Breakfast and Business Facilities
Start your day right with a hot breakfast and take advantage of the business center for any work needs. Whether you're here for business or leisure, Best Western Liverpool ensures a seamless stay.

Prime Location
Located just an 8-minute drive from Syracuse Hancock International Airport, our hotel offers easy access to Destiny USA, Syracuse University, and New York State Fairgrounds. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 301 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 6.57
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 8.55
M
Mary • couple • ca
8
2026-06-27 • via Nuitee
C
Cindy • family_with_children • us
10
I will deff stay there when I come back in that area
Pros:

Everything great hospitality

Cons:

Nothing I didn’t like

2026-06-25 • via Nuitee
S
Sylvain • solo_traveller • fr
7
Syracuse Mondial Foot
Pros:

Le spa jacuzzi
Petit déjeuner correct
Stationnement

Cons:

La piscine était trop froide
pas d orange HS que des briques
Le personnel parle trop vite et ne prend pas la peine de simplifier le check in avec un traducteur
Cheveux sur les draps

2026-06-24 • via Nuitee
R
Robert • solo_traveller • us
9
A GREAT STAY
Pros:

Large rooms huge beds

Cons:

Room didn't have microwave or coffee maker

2026-06-23 • via Nuitee
A
Albert C • couple • us
9
2026-06-22 • via Nuitee
C
Chad • couple • us
5
Good location and close to hospital was going to stay a second night but found another hotel
Pros:

Location and was very clean

Cons:

Curtains did not close properly, remote didn’t work for tv, breakfast was totally gone by 8am and no one was refilling it, beds were very uncomfortable

2026-06-22 • via Nuitee
M
Michael • family_with_children • us
5
2026-06-22 • via Nuitee
E
Eunice • family_with_children • it
7
Buono
Pros:

La colazione

Cons:

Lo sciacquone del water rumoroso

2026-06-20 • via Nuitee
V
Virgil • couple • us
7
Cons:

Our concierge-front desk attendant was excellent!

2026-06-18 • via Nuitee
J
Jaden • family_with_children • us
5
Pros:

The location was close to the hospital that we had to bring our daughter to for an appointment

Cons:

The room had garbage under the bed and there wasn’t a way to give my daughter a bath because only the shower worked

2026-06-18 • via Nuitee
M
Mary • couple • us
10
2026-06-17 • via Nuitee
T
Tasha • family_with_children • us
10
2026-06-15 • via Nuitee
R
Richard • couple • gb
5
Disappointing
Pros:

Nothing really

Cons:

Smelly dusty and poorly lit rooms
Refused breakfast although was still on display when we arrived 5 mins late staff dismissive

2026-06-10 • via Nuitee
M
Mark and Susan • couple • us
9
Convenient - right off I90 and driveway shared by gas/convenience store.
Pros:

Fresh looking and smelling when we walked into the lobby. Staff who checked us in was exceptionally polite, kind, efficient. Has pool and gym available for those who like to use those. Breakfast was full (not "continental") and fresh and hot. Room quiet - even refrigerator - and can open windows in room for fresh air.

Cons:

Once in elevator and upstairs hallway, smelled less fresh. Heard car outside in middle of the nught with engine running for a long time. Sherriff car in parking lot in early morning when I went out to take car to fill gas tank made me wonder about safety.

2026-06-08 • via Nuitee
S
Stacie • couple • us
9
Great value
Pros:

Location, clean, price

2026-06-08 • via Nuitee
A
Andy • solo_traveller • us
9
2026-06-07 • via Nuitee
T
Tara • solo_traveller • us
10
Great value
Pros:

Breakfast selection was great. Room was spacious.

Cons:

Pool was over crowded. Beds were a little hard. TV remote didnt work.

2026-05-14 • via Nuitee
R
Rebekah • family_with_children • us
1
This is a lower-than-budget hotel that has poor customer service and horrible cleanliness.
Pros:

I didn't really like anything about the hotel, other than there was always a parking spot available close to the front door of the hotel.

Cons:

I was in Room 112, which was a room with a joining door to another room. The walls are PAPER thin, so I could hear every single word, extremely clearly, from the room next door, making it impossible to sleep. It also was incredibly invasive and did not permit us to speak freely as I knew the next room could hear my every word. When I told the staff about it, they did nothing. They couldn't move my room over the 3 days I was there, they didn't tell the next room to try and keep it down...nothing was done to help the problem. The rooms were extremely dirty (dirt, stains and muck on walls, rugs, all surfaces), the in-room phone didn't work, and the toilet flushed with the velocity and loudness of an airplane toilet. OUR SHEET HAD A BLOOD STAIN ON IT. I would absolutely never stay here again...I only did because it was the only local hotel with availability for Syracuse's graduation weekend!

2026-05-14 • via Nuitee
M
Monica • couple • us
8
Great for the price!
Pros:

The Syracuse Grand was perfect for what we needed. The price was great and very reasonable, especially considering the quality and convenience.

Everything met our expectations, and it worked out really well during a stressful time for our family. We would definitely return in the future if we ever need to stay in the area again.

Cons:

The hallway smelled like dog - maybe some hallway freshners.

2026-05-12 • via Nuitee
J
jessica • family_with_children • us
9
2026-05-11 • via Nuitee