Flamingo Cancun All Inclusive

Hotels
7.4 (1374 reviews)
Boulevard Kukulcán Kilometer 11 Zona Hotelera , Cancún , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean beach
Friendly staff
Great location
Good food variety
Cons:
Poor cleanliness in rooms
Long wait times for food
Service inconsistency
Room maintenance issues

Categories

Cleanliness
5.61
Several reviews indicated that rooms were dirty and not well maintained.
Service
8.58
Some staff were pleasant and caring, although some experiences were negative.
Location
9.12
Location is highlighted positively in multiple reviews.
Room Quality
5.57
Issues with the room quality such as cleanliness and maintenance problems were frequently mentioned.
Amenities
8.1
Amenities were indicated but not primarily criticized; pool temperature was a concern.
Value for Money
7.56
Mixed sentiments about value for money connected to service and food quality.
Food and Beverage
6.61
Food quality received criticism regarding variety and service speed in dining areas.
Overall Experience
8.08
Overall experiences varied greatly, with some satisfied guests but significant issues overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:28

Property Description

Beachfront Paradise in Cancun

Luxurious Accommodations: Each guest room at Flamingo Cancun Resort is equipped with air conditioning, a private bathroom, and either a view of the lagoon or the stunning Caribbean Sea.

Relaxation and Entertainment: With 2 outdoor pools including a swim-up bar, a serene oceanfront pool, and a well-equipped gym, guests can unwind and stay active throughout their stay. The hotel also offers a variety of activities and live music for entertainment.

Delightful Dining Options: Indulge in international cuisine at La Fuente Restaurant while enjoying panoramic views of the sea, or savor delicious meals at the beachfront Albatros Restaurant and Bar. End your day with cocktails and music at the Palenque Lobby Bar.

Experience the ultimate beach getaway at Flamingo Cancun Resort - Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Environmental fee of $80 MXN, per room, per night will be requested by the property at the check in.

Please note guests will not be refunded for unused nights, including those resulting from delayed check-in or early check-out. Cancelations or changes made after check-in are subject to a penalty of 100% of the room rate.

Mandatory supplement will be charged at check in for New Year's Eve dinner. All reservations during December 31st, $100.00 USD per adult and for children under 6-12 years old $50.00 USD, all reservations in All-Inclusive Plan.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1374 reviews
Cleanliness: 5.61
Service: 8.58
Location: 9.12
Room Quality: 5.57
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 6.61
Overall Experience: 8.08
M
Marvin • solo_traveller • hu
9
2026-04-16 • via Nuitee
L
Lara • solo_traveller • de
2
Hotel mit viel ungenutzten Kapital
Pros:

Die Cocktails mit echten Spirituosen, z.B Aperol, Malibu etc. Der Kinderclub und die Cabanas am Strand. Kostenlose Parkgarage. Mietwagenbude schräg gegenüber, aber handeln ! Die Pizza war sehr gut. Ebenfalls der Spielplatz und die Mayashow. Die anderen Shows waren Langeweilig

Cons:

Das Essen war leider jeden Tag identisch. Ich hätte mich über mehr mexikanisches Essen gefreut als nur ab und zu Tacos. Nudeln gab es nur in einer weißen Soße, die keiner mochte. Schön wäre es gewesen, wenn es trockene Nudeln mit verschiedenen Soßen gegeben hätte und abends auch Pommes mit Nuggets für die Kiddies. Das Restaurant, die Bars und die Snackbar waren sehr unorganisiert. Beispielsweise mussten die Kellner aus der Lobby Bar Getränke fürs Restaurant holen, in der Zeit wurden keine neuen Tische eingedeckt und man hat ewig gewartet. Generell war das Personal sehr unmotiviert und absolut nicht engagiert. Die Frau im Kinderclub verstand kein Englisch. Die Algen am Strand wurden nur klein gemacht und am Strand verteilt und nicht entsorgt. Nebenan dagegen der Strandabschnitt war 1a - vielleicht zahlen die besser ;)
2 Typen stehen immer untätig am Strand um, in Sansibar hätten die den Strand wie selbstverständlich sauber gemacht. Generell war das Personal sehr faul. Das Zimmer war alt, kaputt und mega dreckig. Wir hatten überall Haare und ich habe 30min geputzt um es einigermaßen bewohnbar zu bekommen.
Pizza gab es nur bis 18 Uhr, somit war das Restaurant viel zu voll. Snackbar war auch immer zu voll und man musste ewig warten. Unzumutbar mit hungrigen Kindern. Wir wurden immer aufs Restaurant verwiesen, aber da gab es halt weder Pommes, noch Burger. Also alles unlogisch und umständlich organisiert. Eine Bar fehlte definitiv auch am Strand. Man wurde nicht bedient und musste sich die Getränke immer selbst von den Bars holen. Kenne ich anders bei all inklusive. Also zu Sansibar oder Türkei all inklusive liegen Welten zu dem Hotel.
Achja wir hatten ein Beistellbett bekommen, aber erst 1 Woche später eine Deckenkonstruktion die scheinbar eine Matratze darstellen sollte.

2026-04-16 • via Nuitee
Z
Zingaropoli • solo_traveller • mx
5
Pros:

Posizione e Struttura

Cons:

Check-in (non c'era nessuno alla reception)
Wi-Fi (non funzionava)
Trasporto in aeroporto (negato - richiesto 6h prima)
Personale (poco attento)
Vista giardino (in realtà è sulla strada trafficata)

2026-04-14 • via Nuitee
F
FABIAN • solo_traveller • cr
10
2026-04-13 • via Nuitee
L
Loris • couple • it
7
Pros:

Open bar

2026-04-07 • via Nuitee
E
Evelyn • extended_group • pr
9
Agradable!
Pros:

La ubicación, las piscinas, el personal fue muy amable.

Cons:

Filtraciones en el baño.

2026-04-04 • via Nuitee
M
marcelo • family_with_children • ar
5
Pros:

muy bien, pero te sirven el cafe frio

Cons:

que tienes que esperar a que ellos te sirvan el cafe y la bebida y te asignen la mesa, yo tengo esposa en silla de ruedas y te asignaban en cualquier lado, un empleado Rodrigo (al levantar la mesa) tiró el pastillero con medicación de mi esposa a la basura y luego negó haberlo hecho y no quiso ir a buscarlo, otro empleado tuvo la amabilidad de hacerlo y lo pudimos recuperar. De la habitacion de mis hijas desapareció una bolsa con un cinto, y nunca me dieron una solución, me hicieron llenar formulario, que iban a ver las camaras, etc, pero no resuelven nada. Vi poca predisposición del personal.

2026-04-03 • via Nuitee
T
Tsen • couple • br
5
Pros:

Vista do quarto

Cons:

Wifi e pessima e o atendimento nao e muito bom tambem

2026-04-01 • via Nuitee
K
Kerrie • family_with_children • ca
3
Pros:

The Beach is nice, they have lots of cabana beds which is great. And they do keep the place clean.

Cons:

No entertainment, no uplifting fun Caribbean music just the same music playing on a 24-7 loop. some staff very friendly but most not, they are not helpful and will not go above and beyond to help you with anything. Be careful what you eat, my husband got violently ill along with others who were there at the same time as us. I find you pay a lot of money for very little its just a small boring hotel on a nice beach.

2026-03-31 • via Nuitee
A
Araceli • solo_traveller • mx
1
Pros:

No me gusto

Cons:

No son amables y el me cambiaron de habitación

2026-03-31 • via Nuitee
M
Matthew • solo_traveller • us
9
Pros:

Excellent and friendly staff

2026-03-29 • via Nuitee
K
Katarina Abramovic • family_with_children • ie
6
Pros:

Beach access

Cons:

Food

2026-03-26 • via Nuitee
K
Katie • extended_group • gb
7
2026-03-23 • via Nuitee
A
aude • family_with_children • fr
1
Pros:

Rien

Cons:

Cafard dans la chambre
Nourriture pas toujours fraîche
Jamais de transat disponible à la piscine
Chambre avec balcon partagé par une autre chambre

2026-03-22 • via Nuitee
L
Lindsey • family_with_children • us
2
2026-03-20 • via Nuitee
M
Martinez • couple • ar
10
2026-03-19 • via Nuitee
J
Julio Andrés • family_with_children • cl
3
Pros:

La ubicación

Cons:

No corresponden las fotos de booking con las habitaciones

2026-03-19 • via Nuitee
K
Karolina • family_with_children • gb
10
2026-03-18 • via Nuitee
A
alejandro • family_with_children • ar
10
Pros:

La atención del personal todos muy atentos

2026-03-17 • via Nuitee
J
John • family_with_children • ie
10
Pros:

Everything excellent

Cons:

Nothing

2026-03-16 • via Nuitee