VIVA Sunrise

Hotels
•
Viva Hotels & resorts
8.5 (201 reviews)
Avenida Mexico, s/n , Port d'Alcudia , es

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Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Good location
Cons:
Food pricing
Bed comfort

Categories

Cleanliness
8.39
Most rooms were clean but some reviews mentioned issues with the kitchen and outdoor seating areas.
Service
9.36
Staff was described as extremely nice, caring, and fast in supporting guests.
Location
8.9
The hotel is well-located, close to the beach and restaurants.
Room Quality
7.85
Rooms were spacious and well-appointed, but issues with uncomfortable beds were noted.
Amenities
8.38
Amenities were generally good, though some need improvement (e.g., kitchen equipment).
Value for Money
8.34
Value was acceptable, although some felt food prices were high.
Food and Beverage
7.89
Food quality was okay, but there were concerns about pricing and variety.
Overall Experience
8.86
Overall, guests had a positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:58

Property Description

Welcome to Aparthotel VIVA Sunrise!

Prime Location: Located just 400 meters from the beautiful beach of Puerto Alcudia.

Fantastic Amenities: Enjoy free Wi-Fi, separate adult and children's pools, sun terraces with loungers, and a poolside bar serving delicious snacks.

Dining Delights: Indulge in buffet meals at Caprice restaurant or savor the à la carte menu at El Patio.

Ready to experience a relaxing stay at Aparthotel VIVA Sunrise? Book now for an unforgettable vacation!

Important information:

Please note the cleaning service is carried out 5 days per week.

Please make sure that the capacity of the room you book corresponds with the number of people that will stay in the room. Please note that if you wish to accommodate extra children or adults in the room, you will have to pay a supplement.

Half Board Plus includes water, beer, soft drinks and house wine at dinner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 201 reviews
Cleanliness: 8.39
Service: 9.36
Location: 8.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 8.86
P
Piotr • family_with_children • ie
10
2026-01-20 • via Nuitee
A
Anaïs • couple • es
4
Hotel-estudio en zona masificada
Pros:

Las camas muy cómodas para descansar y el espacio en si de los estudios es muy correcto, igual que la ducha que fué muy confortable, agua a chorro y bien caliente. La cocina muy pequeñita pero funcional y tenía todo lo necesario.

Cons:

Solicitamos un cambio de habitación, ya que en la 5ª planta nos pusieron en una habitación en la cual se escuchaban todas las maquinas (ascensores del servicio, aires, etc...) no se podía descansar.
Entonces nos bajaron a la 1ª planta (el cambio de habitación fué exagerado, mucho mas pequeña, 2 camas individuales, etc... y lo que más nos disgustó era el olor, un olor a humo como de tabaco, entre comida, horroroso, pero como ya estábamos cansados de quejarnos, hicimos de tripas corazón y aguantamos los 4 días que nos quedaban.
Otro aspecto és la masificación, muchísimas personas, aunque era un ambiente tranquilo y educado (familiar) nos agobiamos mucho.

2026-01-19 • via Nuitee
S
Svetlana • couple • ee
8
Very noisy, maybe change floor cover for less noise and refresh bathroom
Pros:

Good location, friendly hotel stuff

Cons:

Very noisy, hotel needs refresh, tropical shower didn’t work

2026-01-19 • via Nuitee
A
Ana • family_with_children • zw
8
Pros:

Food was great. A lot of things for the kids to do.

Cons:

Floors/rooms could be cleaned a bit more.

2026-01-19 • via Nuitee
J
Joël • family_with_children • ch
9
Fantastiques vacances en famille
Pros:

Le personnel et surtout les animateurs sont exceptionnels. Des animations pour les petits et grands chaque jour, et surtout un spectacle très qualitatif chaque soir. Les buffets sont variés et assez qualitatifs.

Cons:

La chambre n'est peut être pas aussi bien entretenue que ce qu'on pourrait attendre d'un 4* mais rien de problématique, elle était fonctionnelle et confortable.

2026-01-19 • via Nuitee
F
Filippa • extended_group • dk
10
2026-01-15 • via Nuitee
D
Daniel • couple • de
10
2025-12-24 • via Nuitee
D
Delphine • family_with_children • fr
8
Pros:

Très bien.

2025-12-21 • via Nuitee
A
Andrea • family_with_children • es
8
2025-12-15 • via Nuitee
S
Sarah • extended_group • gb
9
Amazing stay in a great hotel
Pros:

Everything! The select club was brilliant

Cons:

The only thing I would change is to not let children in the select club pool area

2025-12-10 • via Nuitee
N
Náměstková • couple • cz
9
2025-11-27 • via Nuitee
Z
zinzin68190 • family_with_children • fr
8
Belle hôtel, faire un peu plus en français
Pros:

Très belle hotel, bien équipé.
Equipe d'animation top!

Cons:

Dommage que le français est un peu oublié. Pas beaucoup de personnels qui parle la langue.
Aucunes indications en français.
Beaucoup d'enfants en bas âges ce qui génère beaucoup de bruit. Surtout pendant les buffets.

2025-11-25 • via Nuitee
K
Kristyna • couple • cz
10
2025-11-14 • via Nuitee
D
Daphne • family_with_children • nl
8
Pros:

Er was van alles te doen. Leuk dat er avond shows waren, zo konden mensen die niet allinclusive hadden hier ook bij aansluiten

Cons:

Hard bed en dagelijk beddengoed recht trekken

2025-11-11 • via Nuitee
A
Anna-Carina • family_with_children • dk
8
Nem børneferie
Pros:

Stort og velindrettet værelse med masser opbevaring, så man kunne føle sig hjemme. Rigtig godt badeværelse.
Vi fik lov til at tjekke ind tidligt, da vi kom allerede kl.10.
Personalet var søde og hjælpsomme.
Det var muligt at bede om en gratis (kæmpe!) skål mad til vores baby på 7 mdr. både i buffeten og i sportsbaren.
Generelt meget børnevenlig.
Ret tæt på smuk strand.
Dejligt med supermarked både på hotellet og lige nedenfor.
Det er muligt at vaske tøj selv for 4 euro pr. vask.

Cons:

Det kunne være dejligt med en pool til voksne (uden børneleg).
De udendørs bløde og brede liggestole havde skimmel og var ofte våde på madrasserne.
Den del af Alcúdia by er ikke særlig charmerende, der er primært turister - hvad man kunne forvente.
Det var verdens dårligste seng (også sovesofaen), virkelig ærgerligt når vi var der i 9 nætter.
Det var forvirrende at personalet ikke havde de samme informationer når det kom til udflugter, så det var svært at få hjælp til.

2025-11-09 • via Nuitee
C
Claire • family_with_children • fr
9
Excellent stay
Pros:

Staff was extremely nice, caring, and fast in supporting. Equipments are great and te global service is excellent

Cons:

The room's kitchen could be more equipped

2025-11-07 • via Nuitee
J
Javier • couple • es
9
2025-11-06 • via Nuitee
P
Patrick Braun • solo_traveller • de
9
Schöner Aufenthalt
Pros:

Habe ein Zimmerupgrade beim Check-in bekommen und auch ein früher Check-in war kein Problem. Das Zimmer war sauber und groß. Personal sehr nett und bemüht. Die Lage ist super, man ist in 5 Minuten am Strand und außenrum sind zahlreiche Restaurants/Bars/Supermärkte.

Cons:

Die Küche könnte etwas besser ausgestattet sein.

2025-11-06 • via Nuitee
N
Nataliya • family_with_children • de
10
2025-11-05 • via Nuitee
G
Guillaume • family_with_children • fr
9
2025-11-05 • via Nuitee