Holiday Inn Express Hotel & Suites Cleveland by IHG

Room was dirty..

Rooms were dirty bathroom was dirty bugs on the floor. We had to change rooms because bathroom issue and the room was no better the 2nd time. Will not be staying here again. For the price of the room there should have been no issue and the rooms should have been clean. No excuse

Under construction with unbearable noise, damp rooms with pervasive smell of mold and cleaning agents to mitigate it. Unsafe facility!

The property is in serious need of repair.

When i booked through Expedia - nothing was said about a deposit at the property. The clerk at the front desk wasn’t going to let me check in without paying it. The property is going through renovations, which is very much needed, but the lack of not having trash cans in the room and construction debris still in the floor in a “clean” room along with the shower having dirt on the shower walls with a fan that doesn’t work so everything in the bathroom is wet, and the fact that the bathroom didn’t even have hand soap makes the “deposit” a joke. And for anyone needing to sleep in- construction starts at 6AM on a Sunday. And the elevator is out of order for anyone with a handicap.

N/a

Lots of construction and not as described.

I like the location

Had no idea we booked a hotel under renovation. Upon arrival on August 29, I thought the place was closed. Not being able to enter through the front door was a no for me. Supplies all over the front, side and back of property. The room had a musty, mildew smell, smelly carpet, tub was so dirty and I took pic of black mold spots on the bathroom ceiling. I hope they are doing more than making the outside look nice..really needs a total makeover to the rooms and bathrooms. I spoke with the front desk receptionist and told her that I checked the website and didn’t see anything about hotel under renovation. Her response was, “ I can tell them to add it”. No discounted fees on stay or anything….WE CHECKED OUT THE NEXT MORNING!!!!

Construction going on making it difficult to get in. Dirty bathroom. Lazy person stocking breakfast area. Hot foods not refilled. Stale cold cereal was available.

The desk clerk was very supportive!! Thanks Monique!

Not as clean as your others

The hotel staff was super helpful and friendly. The building itself is really old and outdated for the price. The bathroom tub super slippery.

Came with my daughter to go to the Grammy museum! It was a great stay! Everyone who works there, that we came across, was so friendly!

Husband had a event in Cleveland MS and I stayed at the room very quiet and clean and comfortable

The check in process was poor. The room was dusty and smelled of meldew. The staff were friendly. In all fairness, the hotel is being remodled. I, however will never stay in that Holiday Inn again.

The hotel was clean, staff were friendly, food was okay.

The booking picture online/description and the actual property didn't match. It was suppose to be a king bed with an attached living room, making it the only reason we were willing to book the room in the first place. But it was a single room with a king bed. When I ask the front desk clerk, she already knew the room I was referring to and the posting, claiming that Expedia already knew that the room and pictures/description didn't match but kept the posting up without updating it. When we decided to go to the room, it smelled horrible, like something died a few rooms down and the smell wafted over. The bathroom was pretty bad too, there was a ring of mold in the toilet where the water line was. The front desk clerk was nice, when we told her about the issue, she offered to clean the bathroom and spray to mask the smell. While we ran a few errands, my wife looked up some of the reviews about the hotel and saw that there were frequent complaints of mold at that hotel. That was our final straw to just leave and book a nicer hotel down the street. Very disappointed in my stay and with the misleading room listing.

Rooms were nice, staff was helpful and professional. Due to 3rd party booking we did not get the room that we booked on line. But the room we got was nice.

Staff was friendly and helpful. Comfortable room and good breakfast. We would stay here again!