Holiday Inn Express Hotel & Suites London by IHG

Hotels
•
Holiday Inn Express
7.5 (281 reviews)
506 Minton Drive , London , US
+1 606-862-0077

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location / convenient (several mentions)
Some guests found rooms comfortable and clean
Friendly staff reported by some reviewers
Cons:
Unclean rooms / missed housekeeping / mold
Pool and fitness center closed or under maintenance
Construction and associated noise / disruption
Maintenance issues in rooms (AC, shower, loose tile)
Cold breakfast / lack of milk
Privacy breach by housekeeping and poor service handling
Perceived poor value / overpriced

Categories

Cleanliness
6.5
Multiple guests reported unclean rooms, missed housekeeping, mold in showers and unemptied trash; a few reviews called rooms 'clean and accommodating', so score reflects mixed but leaning negative.
Service
8
Service is mixed: some reviewers praised friendly staff, but others reported unhelpful night clerk, missed room service and privacy invasion by housekeeping; score slightly elevated to reflect positive staff interactions cited by some guests.
Location
10
Several reviewers praised the hotel's location (right off the highway, convenient for short stays); location is a consistent positive across reviews.
Room Quality
6.5
Room problems reported include broken AC, mold in shower, excessive shower spray, loose floor tile and general poor maintenance; some guests called rooms comfortable, so rating is moderate-low.
Amenities
6.5
Pool and fitness center were frequently reported closed or under maintenance, and construction impacted access; some guests noted the pool had mold—overall amenities are impaired by closures/remodel.
Value for Money
7.5
Several guests felt the stay was overpriced given closed amenities and maintenance issues, while others accepted it for a short stay or location; score represents a balance between complaints and occasional satisfaction.
Food and Beverage
7.5
Limited F&B mentions: reports of cold breakfast and lack of milk/substitute; not extensively reviewed, so rating reflects minor negative reports but limited data.
Overall Experience
7.5
Overall impressions are mixed: good location and some friendly staff, but multiple serious issues (cleanliness, closed amenities, noisy construction, privacy breaches) led to many negative experiences; score represents a balanced aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Indulge in Comfort and Convenience

Modern Rooms and Amenities: The Holiday Inn Express Hotel & Suites London offers stylish rooms with essential amenities such as cable TV, microwave, and refrigerator. Enjoy the convenience of in-room coffee maker and ironing facilities during your stay.

Delicious Breakfast Options: Start your day right with a hot breakfast buffet that includes a variety of options like eggs, bacon, and fresh fruit. The contemporary dining area provides a perfect setting to kick start your morning.

Fitness and Business Facilities: Stay active at the on-site fitness center equipped with cardio machines and catch up on work at the business center with computer, printer, and fax services available for guests.

Book your stay at the London Holiday Inn Express now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 281 reviews
Cleanliness: 6.5
Service: 8
Location: 10
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7.5
L
Larry • family_with_children • us
10
2026-10-29 • via Nuitee
L
Larry • family_with_children • us
10
Pros:

Clean and accommodating

Cons:

Don't use Booking.com

2026-10-26 • via Nuitee
J
Jeff • couple • us
3
Horrible Hotel
Cons:

Nothing to do there pool shut down fitness center shut down it is way over price just to sleep if I knew all that was shut down would have not stayed there I will never stay there again

2026-10-25 • via Nuitee
K
Katie • family_with_children • us
8
Pros:

Comfortable and clean

Cons:

No pool due to maintenance

2026-10-19 • via Nuitee
J
John • couple • us
8
2026-10-18 • via Nuitee
J
Jones • extended_group • us
8
2026-10-15 • via Nuitee
A
Ashokkumar • solo_traveller • us
10
2026-10-10 • via Nuitee
C
Carpenter • solo_traveller • us
2
Pros:

Not much...

Cons:

They didn't have a smoking area as promised.
They didn't clean our room or bring us fresh towels we ran out of toilet paper.
Our stay was due to my granddaughters Wedding. We left the room at 11:30 am and returned backstage 8:30 pm.
To an u.clean room, nothing picked up, no trash emptied, they have people that do that to make a living!
I went to the night clerk and told her about my problem.
But she said all the maids were gone for the day.
And offered me 2 towels 1 roll of toilet paper and said she would report it.
Next day we checked out at 10 am. Not a word was said about the non cleaning the previous day.
Never stay there.
Never use Booking.com again!

2026-10-08 • via Nuitee
S
Sweet • couple • us
10
2026-09-09 • via Nuitee
J
Jeanette • couple • us
9
2026-09-07 • via Nuitee
D
Dara • family_with_children • us
4
not happy
Pros:

convenient

Cons:

cold breakfast mold in pool unclean bathroom in pool

2026-08-12 • via Nuitee
L
Logan • couple • us
10
2026-08-10 • via Nuitee
A
Anna • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jason • family_with_children • us
10
Pros:

Good location, right off the highway clean hotel, friendly staff. It's going through a huge remodel right now.

Cons:

The remodel having to walk around to get to the pool, but I'm not complaining

2026-07-06 • via Nuitee
F
F5792MJvincentc • Family
2
Terrible
Pros:

This was one of the worst motel experiences I’ve had. When we first checked in, the air conditioner in our room didn’t work, so we had to move to a different room. Unfortunately, the second room wasn’t much better.

The shower had mold in it, the handheld shower sprayer had such extreme pressure that it sprayed everywhere, making it impossible to safely wash our baby, and there was a loose floor tile right beside the bathtub that felt like a safety hazard.

The worst part happened on the morning of checkout. Housekeeping barged into our room without knocking or announcing themselves while my wife was breastfeeding our baby. That was a complete invasion of our privacy and absolutely unacceptable.

Overall, the room was poorly maintained, and the lack of respect for guests’ privacy was extremely disappointing. I cannot recommend staying here unless these issues are addressed.

2026-07-03 • via Tripadvisor
D
David • solo_traveller • us
9
Pros:

Great location

Cons:

Construction

2026-07-01 • via Nuitee
L
Lucie • solo_traveller • ca
7
Correct pour un court séjour ( une nuit seulement)
Pros:

Situation par rapport à l’autoroute

Cons:

Poignée de porte défectueuse et personne pour corriger la situation. Devions nous débrouiller pour ouvrir la porte en la brassant au niveau de la poignée.
Pas de lait ou substitut pour le café, excepté lors du déjeuner

2026-06-06 • via Nuitee
D
Dakota • couple • us
6
2026-05-31 • via Nuitee
S
stone • family_with_children • us
5
It was not worth the money spent.
Pros:

Location

Cons:

Too much construction going on. Stuff everywhere. People were super loud and no one did anything about it.

2026-05-18 • via Nuitee
M
Mark • couple • us
10
2026-04-29 • via Nuitee