Holiday Inn Express Hotel & Suites London by IHG

convenient

Good location, right off the highway clean hotel, friendly staff. It's going through a huge remodel right now.

This was one of the worst motel experiences I’ve had. When we first checked in, the air conditioner in our room didn’t work, so we had to move to a different room. Unfortunately, the second room wasn’t much better.

The shower had mold in it, the handheld shower sprayer had such extreme pressure that it sprayed everywhere, making it impossible to safely wash our baby, and there was a loose floor tile right beside the bathtub that felt like a safety hazard.

The worst part happened on the morning of checkout. Housekeeping barged into our room without knocking or announcing themselves while my wife was breastfeeding our baby. That was a complete invasion of our privacy and absolutely unacceptable.

Overall, the room was poorly maintained, and the lack of respect for guests’ privacy was extremely disappointing. I cannot recommend staying here unless these issues are addressed.

Great location

Situation par rapport à l’autoroute

Location

The staff was very nice.
The mattress for sleeping was terrible !
The mattress was lumpy and soft and saggy to the point that we had considered leaving, but had been on the road all day. Lighting in the room and areas for sitting in the room were not good.
We will not be returning to this property next vacation
They are in the midst of renovation, but the room left much to be desired.

Completely terrible. Service was terrible, mold on the ceiling in the pool room and in the hallways. Key cards on all the doors dont work almost had to break the door to get into the room because the only person we could find was a manager who was no help. The bathtub wouldn’t drain because of the amount of hair I had to clean out of the drain pipe. On top of all of this which mind you all happened within an hour of being here they are refusing any type of a refund.

After driving for hours we just wanted to shower and get some rest and a dirty room was what we got. Apon getting into our room I had to do an inspection like I do at every hotel. In the bathroom there was long black hair on the shower wall, on the side of the tub, and on the floor of the tub. There was also the same long hair on the bathroom floor. The soap caddy in the shower hadn't been cleaned, the faucet wasn't connected properly to the shower wall, and the bathroom sink didnt drain. Id like to also add the couch was dirty and also had several white spots on the front of the couch. The base of the bed also had white spots stained on it. The hotel was under renovations but thats not an excuse of why the room was dirty. Upon check out my husband brought this to the hotel manager and was told he would have to go talk to the gm manager. We loaded up our truck and my husband went back in after we finished to see what he was able to do for us. My husband was told they could only take off $22.05 and told him we got the price down to a Motel 6 price for you. What a joke!! Motel 6 probably would have had a cleaner room!!!! We will NEVER EVER stay at another Holiday Inn again!!! Wanted to warn others not to waste your hard earned money!!!!!!

Very friendly staff and clean rooms! Always stay here when we are in the area!

Very clean and friendly staff

The room i had was great. The staff was super cool, the front desk guy named tallon did a great job making sure the kids and I was taken care of and comfortable.

There was a big glop of clear sticky something on bedside shelf, ? KY jelly?
No Kleenex in empty shell. On the plus side, room was very quiet, quiet ac unit.

Staff and location