Elba Estepona Gran Hotel & Thalasso Spa

Hotels
•
Hoteles Elba
8.6 (4314 reviews)
Carretera Estepona-Cádiz, 151 , Estepona , es

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Cleanliness issues
Service delay
Additional charges for amenities

Categories

Cleanliness
7.75
Some issues were reported with cleanliness, such as stained sheets and maintenance problems.
Service
9.05
Staff were described as friendly and professional, though some service issues were noted.
Location
9.25
Great location right on the beach, with good views and parking available.
Room Quality
8.75
Rooms were noted as spacious and clean, with some minor issues in specific accommodations.
Amenities
8.25
Facilities such as pools and spas received mixed feedback; additional charges for amenities were mentioned.
Value for Money
8.25
Price concerns were raised, particularly regarding extra charges.
Food and Beverage
8.85
Food was praised highly, especially breakfast, with only minor concerns reported.
Overall Experience
8.65
Overall enjoyed the stay, with some significant issues that affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:59

Property Description

Luxurious Beachfront Property

Elegant Rooms with Stunning Views
Indulge in stylish décor and breathtaking sea views from the private balcony or terrace of our elegant rooms. Each room is equipped with satellite TV and a modern bathroom for your comfort.

Exceptional Spa and Dining Experience
Relax and rejuvenate at our spa with a sea water circuit, hot tub, sauna, and more. Treat yourself to a variety of therapeutic treatments. Enjoy dining at our 3 themed restaurants and take advantage of our all-inclusive service.

Family-Friendly Activities and Convenient Location
During summer, Kids' Club activities are available for the little ones. Conveniently located just outside Estepona, our hotel is easily accessible from the AP7 Motorway and a short drive from Marbella.

Book your stay at Gran Hotel Elba Estepona & Thalaso Spa for an unforgettable beachfront experience.

Important information:

Please note that you must show a valid credit card upon check in. This credit card must be in the same name as the guest’s name on the booking confirmation.

Children are considered as aged under 12 years.

Please note that pets are only allowed upon request and subject to approval and additional charges may apply. Contact the hotel and/or reservations for more information.

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that dogs are only allowed upon request and subject to approval. Additional charges may apply.

Please note that pets will incur an additional charge of €50+VAT per day per pet.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4314 reviews
Cleanliness: 7.75
Service: 9.05
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.85
Overall Experience: 8.65
M
Mark • solo_traveller • ie
10
Pros:

Everything!

Cons:

Nothing. Everything was excellent.

2026-06-27 • via Nuitee
M
Marko • solo_traveller • it
1
2026-06-27 • via Nuitee
9
934songl • Couples
8
Spain 2026
Pros:

Great environment with brilliant staff and the live music by Mario is outstanding!
The location, food and atmosphere is excellent!
We highly recommend.

2026-06-26 • via Tripadvisor
P
Patrick • couple • gb
1
Would never recommend this hotel
Pros:

Nothing.
This property is outdated, old fashioned and does not meet 5star standards or rating. I would suggest more like 3 star maximum.

Cons:

See answer above.

Food was absolutely disgusting I was given raw bacon on a club sandwich that looked like it had been thrown together.
Breakfast was terrible - the dining area stunk and the food was cheap and substandard .

2026-06-26 • via Nuitee
M
Martina • solo_traveller • cz
9
2026-06-26 • via Nuitee
C
catorcealicias • Couples • Reading, Berkshire, England
4
5 star disappointed
Pros:

We were quite disappointed with our stay, especially considering this is supposed to be a 5-star hotel.

We arrived at 13:50 and were waiting for our room, knowing that check-in was at 15:00. Despite the hotel knowing we were already there, we only received the key at 15:30, which was frustrating.

The room itself was good, but the shower was broken and left a large puddle of water after use. The issue was fixed quickly, which we appreciated, but the dirty mat was left behind afterwards (we assumed it was from the repair), which was not acceptable.

The spa experience was also below expectations. The laconium, roman were basically just rooms. Some showers were not working properly, and in the steam room we even found two dead cockroaches.

The Relax Massage was another disappointment. The masseuse was breathing very loudly and sighing every time he needed to change position, which made it difficult to relax and enjoy the treatment.

Breakfast service was very average. The decaf coffee machine was not working properly and served hot chocolate instead of coffee, and the pastries were dry.

Overall, this stay did not meet the standards expected from a 5-star hotel. There were some positive points, such as the room and the quick response to the shower issue, but the overall experience fell far below expectations.

2026-06-25 • via Tripadvisor
F
Feroz • solo_traveller • gb
10
2026-06-25 • via Nuitee
F
Feroz • solo_traveller • gb
10
2026-06-25 • via Nuitee
H
Heiko • couple • de
9
Schönes Domizil in perfekter Lage.
Pros:

Wir mögen dieses Hotel. Sehr gute Lage. Schöne, geräumige Suite mit großer Terrasse. Hervorragendes Frühstücksbuffet mit sehr große Auswahl. Das Personal ist supernett und hilfsbereit. Immer wieder gerne.

2026-06-24 • via Nuitee
G
Gholamhassan • extended_group • de
8
Cons:

In unserem Zimmer Nr. 535 war die Tapete sehr veraltet und hatte sich an mehreren Stellen von der Wand gelöst. Dies vermittelte leider keinen gepflegten Eindruck. Zudem wurde beim Frühstück für einen Kaffee aus der Kaffeemaschine ein Aufpreis verlangt. In einem Fünf Sterne Hotel erwarten wir, dass ein solcher Service im Frühstücksangebot inbegriffen ist. Insgesamt entsprach der Aufenthalt daher nicht unseren Erwartungen an ein Hotel dieser Kategorie.

2026-06-24 • via Nuitee
J
johnkZ485EB • Couples
10
A spacious quality hotel with top staff and facilities.
Pros:

From our arrival to departure we were treated like a precious commodity everywhere we went.
Hassan and Noel at our late night arrival at reception were professional, kind, humourous and most helpful.
Breakfast was a very enjoyable experience with help and laughter from Pipa and her dedicated colleagues.
Room service was very quick and great value.
The pools were comfortable with easy access for all ambulatory abilities. Even the young lady in the crèche was out assisting older and infirm guests at the poolside when quiet. The water was a perfect temperature too in mid June.
Sunbeds were plentiful, very comfortable, with easy access to the poolside bar.
The lounge bar was quite slow when busy but that was expected and tolerable. The young Brazilian and Morrocan bar men were very good on cocktails and had good banter with this old Scot about our world cup grouping.
Cleaners were excellent and did a thorough job daily on the very spacious rooms.
The Hotel overall is a bit far away from the urban buzz of Estepona but that can be remedied by taking a relatively cheap taxi; using the Aldi or local restaurants across the pedestrian bridge; or staying in and using reasonably priced hotel bar and restaurants while listening to nightly entertainment provided free in the lobby/lounge.
A highlight for me was the large TV area with a well maintained world cup chart and every game available although the sound needed turned down after 2300 hours.
The hotel has a few token shops and there are so many wee nooks and crannies to sit and relax in.
We loved it and will certainly go again.
Oh,nearly forgot, free WiFi and data coverage is good, almost everywhere, certainly in the rooms and the views out to sea are fabulous.

2026-06-23 • via Tripadvisor
N
Nigel • extended_group • gb
8
2026-06-23 • via Nuitee
A
Anthony • family_with_children • ie
10
Absolutely spectacular place to stay
Pros:

Property was very welcoming and the facilities was fantastic.

Cons:

I thought everything was great, however I was told the price for clothes washing was extremely expensive.
One thing I would say, maybe music at the pool during the day would be great.

2026-06-23 • via Nuitee
A
Anastasiia • couple • ru
8
2026-06-23 • via Nuitee
P
P3694UMfatimaz • Couples
10
Best hotel in spain
Pros:

Best hotel in europe thank you all for your accueil hard luck

2026-06-22 • via Tripadvisor
B
Beatriz • family_with_children • es
8
Pros:

El servicio encantador, la accesibilidad a la playa, la limpieza de las instalaciones

Cons:

La habitación no la limpiaron bien, no tiraron la basura y al cambiar las toallas nos dejaron solo dos, y sin dejarnos de nuevo los dos albornoces que habían desde el principio

2026-06-22 • via Nuitee
V
Valerie • couple • ie
10
8 of us came here to celebrate my mother’s 80th birthday and had the best time. It was easy for her to get in and out of
Pros:

Large spacious rooms. Casual relaxed vibe. The night time entertainment provided fun and socialising. It is wonderful hearing the sound of the sea and there is a lovely promenade in front of the hotel. Estepona port and town are a short taxi ride away.

2026-06-22 • via Nuitee
P
Patricia • couple • gb
10
Relaxing stay in a lovely area, friendly staff
Pros:

The location is fabulous. Views are amazing. Very peaceful and tranquil location

Cons:

Nothing

2026-06-21 • via Nuitee
J
Jim • couple • ie
8
Pros:

All the staff were very nice and unfailingly helpful.

Cons:

A bit far from the town

2026-06-21 • via Nuitee
F
Francisco Gil • couple • es
5
No volveré, no se merece 5 estrellas, hay hoteles de 4 con mucha mejor calidad
Cons:

Instalaciones antiguas, climatización muy ruidosa, reserve una habitación con vistas al mar y cama grande, y me adjudicaron 2 camas, y el mar lo veías a lo lejos. Precio caro para los servicios solicitados. Acceso playa nefasto y playa inviable para bañarse, dejadez

2026-06-21 • via Nuitee