Kamana Lakehouse

Hotels
9.2 (1606 reviews)
139 Fernhill Road , Queenstown , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful lake view
Good housekeeping
Cons:
Poor service communication
Breakfast quality declined

Categories

Cleanliness
8.39
Room was not vacuumed on the last day, reflecting poor cleanliness.
Service
8.86
General issues with customer service interactions and communication mentioned.
Location
10
Beautiful view of the lake from the restaurant, enhancing the location appeal.
Room Quality
9.4
Overall room quality considered average with some issues noted.
Amenities
9.85
Mentioned positive aspects such as the hot tub and cleanliness.
Value for Money
8.38
High price paid for disappointing experiences suggests a poor value.
Food and Beverage
8.84
Food at the restaurant described as just okay, despite higher pricing.
Overall Experience
9.89
Experience was generally positive but marred by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:40

Property Description

Luxurious Accommodation with Breathtaking Views

Stylish Rooms with Modern Amenities: Each air-conditioned room at Kamana Lakehouse offers premium beds, USB charging ports, free WiFi, and outdoor seating. Some rooms boast unobstructed views of Lake Wakatipu and the Remarkables.

Sustainable Dining Experience at Nest: Indulge in a unique dining experience at Nest, where foraged herbs and local ingredients take center stage. With a focus on "zero waste," enjoy a changing menu that reflects the seasons and weekly five-course degustation dishes.

Perfect Location for Nature Lovers: Conveniently located near Fernhill Loop Track and Ben Lomond Track, Kamana Lakehouse provides easy access to New Zealand's native nature. Whether you're into hiking or skiing, this hotel is the ideal base for outdoor adventures.

Experience luxury, sustainability, and nature at Kamana Lakehouse. Book your stay now for an unforgettable Queenstown getaway.

Important information:

Please note that children under 4 eat free with every adult who purchases breakfast. Discounted breakfast price is available for guests aged 4-14.

Please note that a credit card surcharge of 2% will apply to Visa/Mastercard credit cards and 3% for AMEX transactions. Cash or EFTPOS payments will not incur a surcharge.

Reservations are essential for dinner at Nest Kitchen & Bar. You should make a reservation at the time of booking. Please contact the team at Kamana Lake House for further assistance.

Please note that construction work is taking place nearby from April 2024, and some rooms may be affected by noise from Monday to Saturday daily from 08:00 to 18:00.

Our Lakeview Luxe and Tahuna Lakeview room categories are located adjacent to the development and may, therefore, have their views impacted at times.

Our team is here to look after you with any questions that you have prior to and during your stay with us. Please connect with us if there is anything we can do for you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1606 reviews
Cleanliness: 8.39
Service: 8.86
Location: 10
Room Quality: 9.4
Amenities: 9.85
Value for Money: 8.38
Food and Beverage: 8.84
Overall Experience: 9.89
K
Kaili • family_with_children • au
10
We really enjoyed our time there!
Pros:

Amazing views, delicious breakfast! Tea provided in the room felt luxury.

Cons:

Lots of construction work around the surrounding sites.

2026-02-13 • via Nuitee
P
PAULINE • family_with_children • cn
8
2026-02-13 • via Nuitee
H
H • solo_traveller • us
6
Given the expense, I expected a higher standard, but I was very comfortable and content.
Pros:

Omg! The avocado toast was to die for! Amazing eggs in NZ! The room was lucious. The staff extraordinarily friendly / exception the dinner servers for a woman alone.

Cons:

Construction. I stayed in room 419 and the traffic from Fernhill was disruptive to the otherwise tranquil setting.

2026-02-13 • via Nuitee
P
Patrick • solo_traveller • nz
8
2026-02-12 • via Nuitee
S
Shaizad • couple • au
8
Will not go back or recommend to anyone
Pros:

nothing in particular

Cons:

Did not allow late check out
we stayed for 4 days
Kept ringing to get out

2026-02-09 • via Nuitee
J
Jose • couple • pt
8
2026-02-09 • via Nuitee
C
Catherine • family_with_children • ch
9
Great memories of the place but with a sweet bitter taste
Pros:

A stunning and peaceful view in the lake view room, wonderful food with great and friendly service from the waitresses in the restaurant. Great quiet location, short distance from the buzz of the city center

Cons:

Optimisation to the maximum: overpriced for the size of the room, no real king size bed, no regular water bottle service, no minibar. And the stone wall decor in the restaurant and bar by the fire place turned out to be plastic:-(

2026-02-08 • via Nuitee
R
roberto • extended_group • br
10
2026-01-30 • via Nuitee
0
0breto • NONE • Bordeaux, Gironde, Nouvelle-Aquitaine
4
Crane front view
Pros:

Well all of the photos show lake view rooms. We had a room that looked at a parking lot and a huge crane. No view of the lake at all. The nest restaurant is fantastic and the staff was excellent. And it was $400 nzd per night. We could’ve stayed at many places

2026-01-29 • via Tripadvisor
D
Dionne • couple • au
8
Staff were very welcoming and the views and food was superb. Loved unwinding in front of the stylish fireplace.
Pros:

Views
Food
Restaurant service

Cons:

Would have liked a little flexibility in a couple of requests asked of reception staff…

2026-01-28 • via Nuitee
S
sachinbhonsle • Couples • Mumbai, Maharashtra
4
Not the best experience
Pros:

I wish I could give a worse (or better) review.
But I can’t.

We reached late and were declined a dinner or a room service but I understand the restaurant was closing in 5 minutes. Although they did offer a cheese platter at 40dollars

We had requested a lake view room. We didn’t get. They said not available. We didn’t argue. However when you pay for services you expect a good experience in return and not a short end of a stick.

Cummon guys, you can call up the guest if they are running late and offer a solution. We could have ordered while being transported from airport.
Person at desk suggested uber eats which is what we did.

On reaching the room we found that the quilt is between two sheets without any cover (same experience in qt hotel Auckland- perhaps a nz default, not very hygienic)

We switched on the TV. No news channel, no sports channel, I was keen on watching Australian open tennis. They said sir please use your streaming services- fair enough but who’s streaming services work when abroad?

Not a high end experience.

However room is comfortable and air

2026-01-26 • via Tripadvisor
L
Lynda • couple • au
9
A perfect end to our 8 days in NZ
Pros:

It was a beautiful place to relax after the Milford sound 4 day trek
Lovely lounge area for snack and drinks a lovely place to sit and look at the view.
The restaurant area although not large catered to a lot of people enjoying the space.

Cons:

The view from the room was classed as mountain view of the Remarkable mountain, a but really it was the roof of the main building with a slice of mountains.
Also of you want to use the spa and restaurant make sure you book in advance !

2026-01-23 • via Nuitee
S
Shelton • solo_traveller • us
10
Enjoyable ad the best view of the lake in town
Pros:

View

Cons:

Same menu each night and it was very good but limited on a multi day stay

2026-01-22 • via Nuitee
J
Jiayu • family_with_children • au
5
2026-01-22 • via Nuitee
M
MING CHEN • extended_group • tw
10
一應俱全
Pros:

有質感

Cons:

停車場太暗

2026-01-21 • via Nuitee
I
Inspire57336 • NONE • Saratoga, California
10
Amazing experience, highly recommend
Pros:

Enjoyed a wonderful four day stay at this hotel. Everything from the location, service, friendly, and attentive staff, well appointed modern rooms, etc. more than lived up to our expectations.
Also enjoyed the made-to-order breakfast as it was more personal & fresh, compared to most hotel buffets. Only thing that might have been better worse if there were some additional options for in-house dining. The only choice currently is a three course dinner at Nest, which was lovely but not something you would like to have more than once during a visit.

2026-01-20 • via Tripadvisor
K
Kate • couple • au
7
Pros:

Alexa to drown out the noise of the flushing toilet in the adjacent/above room.

Cons:

The noise of the flushing toilet in the next room. Room was small for the money paid. We stayed in a King Lake View room and expected more space. The waitstaff failed to explain what the chef's choice for the degustation menu at the point of sale or taking our order. They explained when the meal arrived only to find out it was offal / tongue. Expected more from this calibre of restaurant. This should be explained at the point of taking a customer's order.

2026-01-20 • via Nuitee
R
Rachel • couple • au
6
Not worth the money we spent
Pros:

Most of the staff were friendly. Nice restaurant.

Cons:

False advertising, arrived and the lake view was interrupted by construction. This also affected the spa view which was completely covered by frosted glass. Not at all what was expected and not worth the money we spent thinking we would have the incredible views. Construction sites were using power tools etc which was noisy

2026-01-20 • via Nuitee
Y
Yi Miao • extended_group • tw
9
2026-01-19 • via Nuitee
S
Sarah • couple • au
3
Overpriced and not worth the money.
Pros:

Not much. Room was clean and presentable but not worth the $760 NZ price tag.

Cons:

Incredibly high price tag for realistically a basic, clean and quite small room. Wonderful view but ruined by noisy construction works which woke you early in the morning and the discomfort of the restaurant guests looking directly into our room.
The foyer couch was visibly stained - which for a luxury hotel was an instant put off.

2026-01-19 • via Nuitee