Hilton Garden Inn Virginia Beach Town Center

Hotels
Hilton Garden Inn
8.4 (618 reviews)
252 Town Center Drive , Virginia Beach , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Amenities
Cons:
Cleanliness issues
Outdated facilities
Service inconsistencies

Categories

Cleanliness
7.1
Multiple reviews indicated the need for deep cleaning and issues with dust and grime.
Service
8.6
Mixed reviews on service; check-in experience was poor for some, but front desk staff at check-out was noted as wonderful.
Location
9.6
Consistently praised for its proximity to restaurants and attractions.
Room Quality
7.6
Outdated decor and furniture raised concerns; also noted issues with noise and bed quality.
Amenities
8.6
Nice amenities like the jacuzzi tub, though breakfast situation was unclear.
Value for Money
9.1
Generally seen as a good value considering location, though cleanliness issues raised concerns.
Food and Beverage
7.6
Breakfast not included, and the paid breakfast mentioned was not clearly communicated.
Overall Experience
9
Overall positive experience with many willing to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:27

Property Description

Convenient Location in Town Center Plaza

Luxurious Amenities

Dining and Business Facilities

Experience comfort and convenience at our hotel in Town Center Plaza. Indulge in our indoor pool, stay active at the fitness center, and stay connected with free WiFi. Relax in guest rooms equipped with modern essentials. Dine at the Great American Grill or utilize the business center and laundry facilities. Explore nearby golf courses and nightlife, with popular attractions just a short distance away. Book now at Hilton Garden Inn Virginia Beach Town Center for a memorable stay.

Important information:

Guest must be 21 years of age or older to check in.

Please note that parking may be available in a garage located across the street (levels 3 to 10).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 618 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9
A
Arnold solo_traveller us
8
2026-06-10 via Nuitee
C
candicecB3256QL Family
8
Overall Good
Pros:

Overall good experience. Julia , Shernelle, Deeta , and a gentle man from engineering were all very helpful and service oriented. I did not like that the clean air room was not available even though I requested.

There were tons of spiders in the room .. only bad thing, showed the assistant manager as I checked out and she said sorry.

The exceptional service by the members mentioned. Outshined the not so good moments.

2026-05-31 via Tripadvisor
R
RRTravel76 Family Wentzville, Missouri
10
Very nice hotel
Pros:

Very clean hotel. Smelled great when we entered. They are doing renovations so our room was brand new! Staff is all very friendly.
The street noise is a bit much but no fault of the hotel.
Would stay here again!

2026-05-26 via Tripadvisor
C
Clarence solo_traveller us
10
Pros:

Location to every thind

2026-05-25 via Nuitee
8
867rodl Family
10
Great Trip Thank You Hilton
Pros:

First trip to VB and Hilton was great. Rooms are always nice, clean and spacious. Staff was courteous and helpful if we needed anything. On top of that was great value as always with reasonably priced rooms!

2026-05-24 via Tripadvisor
H
haroldmX1486ZS Family
10
Lovely place
Pros:

Staff was amazing!! Ivy was so helpful

2026-05-23 via Tripadvisor
U
U7568VTjamesg Family
10
Check-in
Pros:

Ivenia may was very busy at the time of check-in, and very professional and efficient at her position kind and knowledgeable, GREAT EXPERIENCE !!!

2026-05-23 via Tripadvisor
M
M2407NEleonardb Family
10
It was cool
Pros:

Everything was lovely and the clerk was nice as well.

2026-05-23 via Tripadvisor
S
shanikia2022 Solo travel
10
Great
Pros:

Ivenia was really nice and helpful

2026-05-23 via Tripadvisor
J
juanm886 Business
10
Outstanding Customer Service from Ivenia
Pros:

I would like to recognize Ivenia for her excellent customer service. She was kind, professional, and made sure we had everything we needed, including extra sheets, towels, and prompt assistance with any requests. Thank you for taking great care of your guests!

2026-05-22 via Tripadvisor
7
709ih Couples
10
Perfect destination
Pros:

Ivenia was amazing she ensured she checked me in fast and provided me a nice stay. The location is perfect, the room is roomie, and for the value of the room I must say I love Hilton and I am a proud member.

2026-05-22 via Tripadvisor
V
Vacationer207079 Business
10
Business trip
Pros:

Used this hotel for overnight lodging for potential job candidates who were in town. During the visit we discovered that there was a misstate during check in and Ms. Ivy was amazing with helping us correct the issue.

2026-05-22 via Tripadvisor
M
mercyt501 Business Virginia Beach, Virginia
10
Ivenia Ivy May
Pros:

Town center location, very friendly staff and helpful as well.

2026-05-21 via Tripadvisor
E
E5198IVdennist Business
8
Good service in homey surroundings
Pros:

A nice service provided every night and day. Especially Ivenia at the front desk was exceptionally service minded and sweet.

2026-05-21 via Tripadvisor
W
W6996XBcarlosh Business
10
Great stay
Pros:

Great stay great rooms great breakfast and very helpful staff especially Mrs Ivenia May !

2026-05-21 via Tripadvisor
J
janicesD1973VM Family
10
Great Experience
Pros:

Ivy was extremely helpful!!!

2026-05-21 via Tripadvisor
T
Tourist26328422625 Business
10
Greqt
Pros:

Ivenia May was working the front desk and was a great help.

2026-05-21 via Tripadvisor
N
nicolepU1024YS Business
10
Nice.
Pros:

It was a nice rest and pleasant experience. Easy to find places to eat and felt safe. Ivy was very helpful and great customer service.

2026-05-21 via Tripadvisor
K
kristenhW9599LI Business
10
Perfect spot
Pros:

We were there for a baseball tournament with our whole team and we all enjoyed it very much. Rooms were clean and cozy, breakfast was good, staff was friendly and all our kids had fun at the pool and parents in the hot tub. Ivy was especially helpful and even gave us extra water bottles.

2026-05-17 via Tripadvisor
R
rickysZ2081GU Family
10
Great experience
Pros:

Ivenia was amazing! She made this whole stay worthwhile! Amazing service, and personable rapport! Room was great!

2026-05-16 via Tripadvisor