Hilton Garden Inn Virginia Beach Town Center

It was perfectly located in the center of restaurants, shopping and a wonderful outside venue spot.

Breakfast was okay but also addtioanal charge if eat in. Most hiotels offer free breakfast with varieties of hot/cold breakfast items.

Room was exceptionally clean. Tekila did a fantastic job and exceeded my expectations when servicing my room.

Eli was great as the night shift front desk customer service representative. At 3am, he already had my receipt printed for me because he remembered that I had a very early morning flight. Having hotel staff that takes the extra step to get to know their customer and make their experience even better is evidence of a great employee who truly cares about delivering meaningful customer service. Thanks, Eli! Definitely coming back to this hotel again!

This hotel was beautiful and location was great! Room was comfy and super clean! Highly recommended!

Location

This is a not a good Custer service hotel. We are Hilton Honors member and we are Hilton member select we paid $307 for this room and they said Breakfast was not included. When we came to breakfast The hotel wanted to charges $16 each for me and my wife. On the website it stated when we booked a room, it would be additional five dollars. When we informed the rep at the counter the gentleman that check us in also stated that they world honor the breakfast. Very this appointment that you pay so much for a room with Las Vegas room rate and don’t honor breakfast.

“Eli provided excellent customer service during my wife and I stay. He was friendly, professional, and quick to help with every request. When we needed assistance with an extra blankets and hot water he handled it smoothly and made the process easy. He also followed up to make sure everything in the room was comfortable and answered my questions with patience. Because of Eli’s service, my stay felt welcoming and stress-free, and I would gladly return. Eli represented himself and the Hilton brand very very well.

I liked our room and that was it.

Location

I liked being able to walk to places to eat and drink. The breakfast was really good too!

Nothing rude the manager was nice staff wasn’t

I have stayed at this hotel in the past over the years, but unfortunately, the quality of customer service has noticeably declined.
During my recent stay, there was no hot water available on my second day, forcing me to take a cold shower. In addition, housekeeping failed to replace the toilet paper in my room. When I called the front desk to request more, I was told that I would need to come pick it up myself because delivering it to the room was "not a priority." That response was disappointing and not what I would expect from a Hilton property.
The food was also a major letdown. It was extremely greasy, and the wait times were excessive. Even after waiting a long time, the quality of the meal did not justify the delay.
The location is still convenient, but the lack of attention to basic guest needs and the decline in service made this stay frustrating. I hope management addresses these issues, as this property used to provide a much better guest experience.