Hilton Garden Inn Virginia Beach Town Center

Hotels
Hilton Garden Inn
8.4 (597 reviews)
252 Town Center Drive , Virginia Beach , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Amenities
Cons:
Cleanliness issues
Outdated facilities
Service inconsistencies

Categories

Cleanliness
7.1
Multiple reviews indicated the need for deep cleaning and issues with dust and grime.
Service
8.6
Mixed reviews on service; check-in experience was poor for some, but front desk staff at check-out was noted as wonderful.
Location
9.6
Consistently praised for its proximity to restaurants and attractions.
Room Quality
7.6
Outdated decor and furniture raised concerns; also noted issues with noise and bed quality.
Amenities
8.6
Nice amenities like the jacuzzi tub, though breakfast situation was unclear.
Value for Money
9.1
Generally seen as a good value considering location, though cleanliness issues raised concerns.
Food and Beverage
7.6
Breakfast not included, and the paid breakfast mentioned was not clearly communicated.
Overall Experience
9
Overall positive experience with many willing to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:27

Property Description

Convenient Location in Town Center Plaza

Luxurious Amenities

Dining and Business Facilities

Experience comfort and convenience at our hotel in Town Center Plaza. Indulge in our indoor pool, stay active at the fitness center, and stay connected with free WiFi. Relax in guest rooms equipped with modern essentials. Dine at the Great American Grill or utilize the business center and laundry facilities. Explore nearby golf courses and nightlife, with popular attractions just a short distance away. Book now at Hilton Garden Inn Virginia Beach Town Center for a memorable stay.

Important information:

Guest must be 21 years of age or older to check in.

Please note that parking may be available in a garage located across the street (levels 3 to 10).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 597 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9
J
James solo_traveller us
5
Only reason for my stay was it was close to concert at Sandler Center. Never again.
Pros:

Location of property.

Cons:

Better communication from front desk on parking deck elevators. Should have been FREE continental breakfast, $18 for lousy tasting food and empty coffee dispenser.

2026-05-04 via Nuitee
K
Kenneth couple us
8
Would definitely stay again
Pros:

Great location

Cons:

Clean and convenient to everything

2026-05-04 via Nuitee
S
Sonja solo_traveller us
10
2026-04-29 via Nuitee
C
Carl couple us
9
2026-04-23 via Nuitee
A
Anthony solo_traveller us
8
2026-04-22 via Nuitee
L
lishak2026 Business
10
Great Stay.
Pros:

Great stay. The front desk staff was great, especially Ivenia. The only bad thing I could say is the pillows on the bed were horrible.

2026-04-20 via Tripadvisor
T
Toni couple us
10
2026-04-16 via Nuitee
R
rr198213 Business
10
Customer service
Pros:

Ivenia at the front desk was very helpful and great customer service.

2026-04-11 via Tripadvisor
K
katelynbI1682OP Family
10
Great Stay!
Pros:

Excellent hotel, very well maintained. Room was nice and clean. Beds were comfortable. Ivenia at the front desk was super helpful and let us have complementary late checkout! Wonderful stay!

2026-04-11 via Tripadvisor
D
davidgQ3890BV Family
10
Great hotel and customer service
Pros:

Hotel is very clean and no issues. However, the staff was excellent. Every staff I encountered was very helpful and reached out to me before I could even speak. The front desk staff especially Ivenia was exceptional. She had the best attitude ever and very courteous. When you are tired and drained from traveling all day Ivenia is the type of person you want to meet to boost the rest of your day. Thank you!

2026-04-11 via Tripadvisor
3
394cricketg Family
8
Clean and comfortable.
Pros:

The manager, Ivenia, made me feel welcome from the moment I stepped inside.
The room was clean and comfortable.
I will be back

2026-04-10 via Tripadvisor
W
willjlindsey2021 Business Jackson, Mississippi
10
Great stay!
Pros:

Ivenía was very welcoming, helpful, and fulfilled my needs quickly! I’ve also appreciated all the other front office staff as well. Everyone here is nice and helpful! I truly appreciate the house keeping staff and I stay here almost regularly now when I’m in Virginia Beach

2026-04-09 via Tripadvisor
G
G1281PSbiancam Friends getaway
10
Outstanding customer service
Pros:

I want to take a moment to recognize the exceptional performance and dedication shown by this front desk team member - Ivenia. She went above and beyond in her role checking us in.

One moment that truly stood out was when she stepped in during an unexpected wardrobe emergency. Without hesitation, she helped handle the situation with discretion, kindness, and quick thinking—ensuring everything was resolved smoothly and with minimal disruption. Their willingness to help in a moment that wasn’t “part of the job” speaks volumes about their character and commitment.

Thank you so much!

2026-04-05 via Tripadvisor
2
215tiffania Business
10
Welcoming
Pros:

My stay was great and very welcoming. The rooms were comfortable and clean. Ivenia at the front desk was super helpful and so sweet, as we stayed and used the conference room for business.

2026-04-01 via Tripadvisor
C
Charles couple us
10
Pros:

Front desk manager who was just promoted is awesome!

2026-03-30 via Nuitee
K
Karen solo_traveller us
10
Pros:

The staff was excellent especially Ivenia the night manager.

2026-03-27 via Nuitee
M
Mario couple us
10
2026-03-24 via Nuitee
S
Schindelar couple us
8
Pros:

Clean and friendly hotel. Great location for access to my family.

Cons:

Construction noise across the street at the time of our stay.

2026-03-23 via Nuitee
J
J couple us
9
Pros:

Good location and easy parking

2026-03-19 via Nuitee
R
Russell couple us
10
2026-03-15 via Nuitee