Hilton Garden Inn Virginia Beach Town Center

Hotels
•
Hilton Garden Inn
8.4 (553 reviews)
252 Town Center Drive , Virginia Beach , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Amenities
Cons:
Cleanliness issues
Outdated facilities
Service inconsistencies

Categories

Cleanliness
7.1
Multiple reviews indicated the need for deep cleaning and issues with dust and grime.
Service
8.6
Mixed reviews on service; check-in experience was poor for some, but front desk staff at check-out was noted as wonderful.
Location
9.6
Consistently praised for its proximity to restaurants and attractions.
Room Quality
7.6
Outdated decor and furniture raised concerns; also noted issues with noise and bed quality.
Amenities
8.6
Nice amenities like the jacuzzi tub, though breakfast situation was unclear.
Value for Money
9.1
Generally seen as a good value considering location, though cleanliness issues raised concerns.
Food and Beverage
7.6
Breakfast not included, and the paid breakfast mentioned was not clearly communicated.
Overall Experience
9
Overall positive experience with many willing to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:27

Property Description

Convenient Location in Town Center Plaza

Luxurious Amenities

Dining and Business Facilities

Experience comfort and convenience at our hotel in Town Center Plaza. Indulge in our indoor pool, stay active at the fitness center, and stay connected with free WiFi. Relax in guest rooms equipped with modern essentials. Dine at the Great American Grill or utilize the business center and laundry facilities. Explore nearby golf courses and nightlife, with popular attractions just a short distance away. Book now at Hilton Garden Inn Virginia Beach Town Center for a memorable stay.

Important information:

Guest must be 21 years of age or older to check in.

Please note that parking may be available in a garage located across the street (levels 3 to 10).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 553 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9
D
Darlene • couple • us
10
Pros:

It was a beautiful place and was right acrosss street from where l was going .It hade alot stores to shop at.

Cons:

Had park across street.

2026-01-26 • via Nuitee
C
Charles • couple • us
10
2026-01-19 • via Nuitee
K
Kathleen • couple • us
8
Would stay again. The location is fabulous, and the room was great.
Pros:

The location was fabulous. Could walk to restaurants and shops. When driving, the city was easy to navigate. The hotel was clean and safe. The rooms were comfortable. Beds and showers were great.

Cons:

Staff was efficient but could have been more friendly.

2026-01-19 • via Nuitee
J
Joe • couple • us
1
Dirty, way over priced.
Pros:

The lady at front desk was nice

Cons:

Paid over 300 for dirty chairs, dirty ceilings and cob webs. Very disappointing.

2026-01-19 • via Nuitee
L
Laurel • family_with_children • us
5
Pros:

Everything was good, the only things that we didn’t like was the parking and designated dog area.

2026-01-19 • via Nuitee
D
Daniel • couple • us
10
My wife and I had a nice time.
Pros:

It was nice and clean. The room was nice. The breakfast was okay.

Cons:

Maybe a little overpriced

2026-01-19 • via Nuitee
S
Saunders • solo_traveller • us
10
Every thing was great
Pros:

Every thing

Cons:

Every thing was great

2026-01-19 • via Nuitee
R
Roxanne • family_with_children • us
8
Was a pleasant stay with some minor issues.
Pros:

The beds were comfortable and so was pillows. Loved the location. Breakfast was good. Pool very well maintained.

Cons:

The chair in the room was stained and dirty. Day of arrival ran out of tp and there was no bath gel. I think the breakfast should have been included in stay like other hilton properties

2026-01-19 • via Nuitee
L
Lina • solo_traveller • us
10
2026-01-19 • via Nuitee
N
Nouchik • couple • us
6
2026-01-19 • via Nuitee
T
Teresa • couple • us
9
2026-01-19 • via Nuitee
C
Chris • couple • us
10
Pros:

Great staff very accommodating!!

2026-01-07 • via Nuitee
C
Chris • couple • us
6
Pros:

Location and staff is the best!

Cons:

They are doing renovations somewhere on the building so not as quite as it has been in the past sadly enough

2026-01-05 • via Nuitee
A
ANGELA • family_with_children • us
7
Look’s fancy on the outside inside is a 3star
Pros:

The lady that checked us in

Cons:

The view

2026-01-01 • via Nuitee
L
Lisa • couple • us
5
Great location but needs updating
Pros:

Location

Cons:

Needs deep cleaning, outdated, parked inconvenient across street in garage 3rd floor and above

2025-12-29 • via Nuitee
C
Chris • couple • us
4
Completely unsatisfied
Pros:

Location was a plus, near everything we needed.

Cons:

Outdated, run down, much needed remodeling. Bed squeaked all the time, getting in or out and rolling over. Bed linen was old, holes in the seems and frayed. Bath towels had holes in them. Terrible lighting with one lamp unstable/broken and outdated. Bathroom had no working exhaust fan. Hall way carpet was gathering in the center throughout the entire floor. No parking near the building only available parking was in a parking garage across the street. I would expect this from a Days Inn not a Hilton.

2025-12-29 • via Nuitee
T
Ton • solo_traveller • nl
5
Pros:

Location was ok.. close to restaurants etc.

Cons:

The place needs a thorough cleaning

2025-12-26 • via Nuitee
H
Holley • couple • us
1
Pros:

The rooms are cleane

Cons:

They were doing extremely loud construction all day sar it was ridiculous! It was obviously right beside our room or on top there is no way there wasnt enough empty rooms to plan better or at least dont do that on a sat?

2025-12-24 • via Nuitee
C
Cortes • solo_traveller • us
8
2025-12-22 • via Nuitee
T
Thomas • family_with_children • us
9
Overall a good stay would definitely come back to enjoy more of the hotel.
Pros:

Overall the hotel was very nice will kept.

Cons:

Self parking situation. Check out staff member got up and walked off when I approached the front desk to check out. He did not acknowledge me after making eye contact and walked to the office in the back. I had to knock on the door for him come out all the while he said to me "I was coming back." I responded to him but you seen me walking up and you did not say anything. No manners at all.

2025-12-11 • via Nuitee