Hilton Garden Inn Virginia Beach Town Center

Hotels
•
Hilton Garden Inn
7.9 (478 reviews)
252 Town Center Drive , Virginia Beach , US
+1 757-326-6200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Friendly/helpful staff (specific praise for Eli and Tekila)
Excellent central location near restaurants and venues
Free/close parking noted by several guests
Comfortable rooms and hot showers
Some guests noted good overall value
Several strong positive overall recommendations
Cons:
Breakfast often charged / not complimentary (frequent complaint)
Parking can be confusing or limited despite being free
Occasional rude or dismissive front-desk interactions
Room noise between adjacent rooms and noisy bed frames
Worn or dirty lobby furniture and some carpeting issues
Bed coverings or linens reported as stained/damaged by one guest
Hair found in bathroom on arrival (cleanliness lapse)
Some guests cited the hotel as expensive for what is offered

Categories

Cleanliness
8.2
Generally praised for very clean rooms and timely housekeeping (multiple mentions: 'exceptionally clean', 'super clean'), though some guests reported issues like hair in sink, worn carpeting and stained/old lobby furniture.
Service
8.2
Many positive mentions of friendly, helpful staff and standout employees (Eli, Tekila) and guests saying they 'always enjoy' the location; however there are a few reports of dismissive or rude front-desk behavior.
Location
9
Consistently praised for central location near restaurants, shopping and venues and described as a strong asset for guests.
Room Quality
7.5
Rooms described as comfortable with good showers and hot water, but some guests reported issues: noisy beds, thin soundproofing to adjacent rooms, snagged/poor bed coverings and outdated carpeting.
Amenities
7.6
Mixed feedback: free/close parking is appreciated by many, but parking can be confusing/limited for others; lobby furniture and public areas noted as dated and in need of updating.
Value for Money
7
Mixed to negative sentiment on value: some guests found it good value, while others felt rates were high for what was offered, especially when breakfast was charged separately despite expectations.
Food and Beverage
7.2
Food received some positive notes ('food was excellent'), but multiple complaints about breakfast being an extra charge and limited/value offered for the price.
Overall Experience
8.5
Overall experience trends positive with several 'excellent', 'highly recommended' comments and repeat guests, though isolated negative stays (service or room issues) lowered some perceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location in Town Center Plaza

Luxurious Amenities

Dining and Business Facilities

Experience comfort and convenience at our hotel in Town Center Plaza. Indulge in our indoor pool, stay active at the fitness center, and stay connected with free WiFi. Relax in guest rooms equipped with modern essentials. Dine at the Great American Grill or utilize the business center and laundry facilities. Explore nearby golf courses and nightlife, with popular attractions just a short distance away. Book now at Hilton Garden Inn Virginia Beach Town Center for a memorable stay.

Important information:

Guest must be 21 years of age or older to check in.

Please note that parking may be available in a garage located across the street (levels 3 to 10).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

7.9
Based on 478 reviews
Cleanliness: 8.2
Service: 8.2
Location: 9
Room Quality: 7.5
Amenities: 7.6
Value for Money: 7
Food and Beverage: 7.2
Overall Experience: 8.5
V
Varela • couple • us
10
Me gustó todo
Pros:

Muy limpio

2026-11-02 • via Nuitee
J
Joe • couple • us
9
2026-10-19 • via Nuitee
B
BILLY T • extended_group • us
8
My stay was excellent, comfortable, relaxing and enjoyable
Pros:

Everything, was a relaxing and clean atmosphere and the food was excellent

2026-10-12 • via Nuitee
B
byron • couple • us
10
2026-10-07 • via Nuitee
E
Erhardt • solo_traveller • us
10
Pros:

Clean, smelled nice, easy close and free parking. Good value.

Cons:

No problems.

2026-09-14 • via Nuitee
D
Denise • couple • us
10
I always enjoy my stay at this hotel.
Pros:

This location always has excellent customer service.

2026-09-14 • via Nuitee
M
moon • solo_traveller • us
5
Pros:

가성비가 좋았다.

Cons:

직원이 불친절했고, 룸 침대가 움직일때마다 소리가 나서 잠자리가 불편했고, 옆방 소리가 들려서 힘들었다.

2026-09-08 • via Nuitee
R
Rsy • solo_traveller • us
10
Pros:

Everything

Cons:

The parking

2026-09-04 • via Nuitee
V
Vawter • solo_traveller • us
2
Pros:

Not much. Maybe the parking garage being free and close.

Cons:

The bed cover looked like it was from a homeless shelter. It was snagged and I wouldn't have put that on a dog's bed. The room was supposed to be non-smoking but reeked as did the entire hallway. So much for non-smoking wing. The staff was dismissive to the point of being rude. The front desk guy was talking with a customer or friend and totally ignored me even though I was the only person at the counter. Utter crap hotel poorly staffed and unkempt.

2026-09-03 • via Nuitee
S
Sigrid • solo_traveller • us
8
Pros:

The area where the hotel is

Cons:

Cost of breakfast

2026-09-02 • via Nuitee
M
Michael • solo_traveller • us
9
2026-08-29 • via Nuitee
J
JONES • solo_traveller • us
10
Pros:

The room was nice clean shower 🚿 was nice and 🔥 hot

2026-08-18 • via Nuitee
M
Margaret • family_with_children • us
7
Pros:

Staff very friendly and helpful

Cons:

Hair noted in bathroom sink upon check in, carpeting needs updating, from my bathroom I was able to hear the guest in the next room using the bathroom (assuming coming from the bathroom vent. No fan in the bathroom to dissipate moisture

2026-08-16 • via Nuitee
L
Lucas • couple • us
8
Pros:

It was perfectly located in the center of restaurants, shopping and a wonderful outside venue spot.

2026-08-11 • via Nuitee
J
james • solo_traveller • us
7
Cons:

you had to pay for breakfast most places like fairfeild marriot down the street its complimentry but we could not get in there this year

2026-08-04 • via Nuitee
S
Sela • couple • us
9
Great stay, friendly staff, parking could be better but we understood of limited space iin the tiown
Pros:

Breakfast was okay but also addtioanal charge if eat in. Most hiotels offer free breakfast with varieties of hot/cold breakfast items.

Cons:

All the furniture in the lobby was old, dusty and dirty.
Some have spilled liquids, food and ripped.
Hilton is an upscale brand and it must always do better. Please update the chairs, cushions and do some dusting.

2026-08-02 • via Nuitee
A
ackenam • Business
10
Clean Room
Pros:

Room was exceptionally clean. Tekila did a fantastic job and exceeded my expectations when servicing my room.

2026-07-26 • via Tripadvisor
J
Journey14502618081 • Business
10
Meaningful customer service!
Pros:

Eli was great as the night shift front desk customer service representative. At 3am, he already had my receipt printed for me because he remembered that I had a very early morning flight. Having hotel staff that takes the extra step to get to know their customer and make their experience even better is evidence of a great employee who truly cares about delivering meaningful customer service. Thanks, Eli! Definitely coming back to this hotel again!

2026-07-25 • via Tripadvisor
T
Tracie • solo_traveller • us
10
Excellent! Highly recommended!
Pros:

This hotel was beautiful and location was great! Room was comfy and super clean! Highly recommended!

Cons:

Parking is a bit confusing and difficult.

2026-07-17 • via Nuitee
F
Fines • couple • us
8
Nice hotel and location
Pros:

Location

Cons:

A little expensive

2026-07-16 • via Nuitee