Holiday Inn Express & Suites Austin SW - Sunset Valley by IHG

Hotels
•
Holiday Inn Express
8.3 (404 reviews)
4892 US Hwy 290 West, Sunset Valley , Austin , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Pool cleanliness
Location issues
Breakfast quality

Categories

Cleanliness
7.8
Some guests reported the pool was dirty and missing items during breakfast.
Service
9.3
The staff was described as kind, accommodating, and friendly.
Location
7.3
The hotel was noted to be away from shopping centers, requiring taxis for access.
Room Quality
8.8
Rooms were generally clean and comfortable with good amenities.
Amenities
8.3
Amenities like air conditioning, breakfast, and pool were appreciated despite occasional issues.
Value for Money
8.3
Overall decent value, but some complaints about the location affecting accessibility.
Food and Beverage
7.8
Issues with breakfast items missing and some food quality concerns noted.
Overall Experience
8.8
Guests enjoyed their stay overall, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:03

Property Description

Convenient Location
Situated just a 10-minute drive from downtown Austin, Texas, and close to Austin-Bergstrom International Airport, Holiday Inn Express & Suites Austin SW - Sunset Valley offers easy access to the city's attractions.

Modern Amenities
Enjoy a relaxing stay in warmly colored rooms featuring 32-inch flat-screen TVs, gold accents, blackout curtains, and free Wi-Fi. Stay productive at the hardwood desk or unwind in the outdoor pool and gym.

Exceptional Services
Start your day with a delicious continental breakfast and take advantage of the 24-hour business center. With the front desk open round-the-clock, assistance is always at hand.

Book your stay now at Holiday Inn Express & Suites Austin SW - Sunset Valley for a memorable experience in Austin!

Important information:

Please note the pool and fitness center are closed and breakfast service has been suspended until further notice. Breakfast will be offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 404 reviews
Cleanliness: 7.8
Service: 9.3
Location: 7.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.8
A
Angelica • solo_traveller • us
9
Great stay!
Pros:

Friendly front desk service... rooms were spacious, clean, and cool..

Cons:

Elevators were super hot... some electrical outlets did not work...

2026-07-24 • via Nuitee
A
Attilio • solo_traveller • it
9
2026-07-20 • via Nuitee
M
Mohamed • family_with_children • us
9
2026-07-09 • via Nuitee
H
Hesham • family_with_children • us
7
Pros:

Nice room, and liked the breakfast varieties of items.

Cons:

Room carpet seems wasn’t cleaned for a decade.

2026-07-06 • via Nuitee
R
Ryan • couple • us
10
2026-07-03 • via Nuitee
S
sammons • solo_traveller • us
10
Excellent stay
Pros:

The bed was very comfortable. The front desk staff were very professional and friendly. Everything was clean and well kept. Room 308 overlooking the highway wasn't as loud as I thought it would be. I usually travel with my sound machine just in case.

Cons:

Nothing to complain about

2026-07-01 • via Nuitee
C
Carranza • family_with_children • us
6
Hace faltar estar al pendiente de las la limpieza de los baños , y la habitación en cuanto a las alfombras y muebles.
Pros:

La atención de las personas que laboran ahí recepcionistas como camareras muy buena , el personal muy amable, la comida buena.

Cons:

La habitación la alfombra sucia, y había telaraña a cerca del aire condicionado, el sillón tenía una mancha. El despachador de jabón estaba safado y sucio.

2026-06-29 • via Nuitee
R
Reshad • solo_traveller • us
9
2026-06-24 • via Nuitee
H
HINA • family_with_children • us
8
Overall really good experience.
Pros:

Breakfast was really good.

Cons:

Pool was out of service.

2026-06-08 • via Nuitee
J
Jesse • family_with_children • us
9
2026-06-07 • via Nuitee
K
Kelly • couple • us
9
2026-06-06 • via Nuitee
A
Aleyda • solo_traveller • us
10
Pros:

The receptionist was very kind and helped me a lot with some things I asked for like extra water and towels, in a very friendly and quick manner. I'm very happy with how she treated me. Everything was 10/10

2026-06-04 • via Nuitee
A
Arthur • couple • us
10
Hotel was very nicely kept up, breakfast was great, staff was exceptional very accommodating.
Pros:

Breakfast was great, loved the coffee, very clean

Cons:

The room ac was very loud, the entry light wasn’t working

2026-06-03 • via Nuitee
E
Eric • solo_traveller • us
4
Doesn't 100% clean rooms
Pros:

Good and comfortable

Cons:

Cups in rm had lipstick on it like tgey didn't even clean from previous person who stayed! Gross the f out!

2026-06-01 • via Nuitee
N
Norma • family_with_children • us
5
Perfect location for the vent we were attending
Pros:

Spacious rooms

Cons:

Pool was not working and we’re not notified, otherwise we would have stayed somewhere else. My daughter was looking forward to pool time.

2026-05-31 • via Nuitee
K
Kirstin • couple • us
1
2026-05-29 • via Nuitee
D
Daniel • family_with_children • us
7
the stay itself in the room was very relaxing. got to enough some sleep.
Pros:

nice location away from city but close enough.

Cons:

felt a little too hidden.

2026-05-27 • via Nuitee
L
Leah • solo_traveller • nz
7
Pros:

Was disappointed the pool was closed

2026-05-24 • via Nuitee
H
Helen • couple • us
10
2026-05-21 • via Nuitee
P
Pam • couple • us
8
Great overnight stay during a road-trip
Pros:

We were road-tripping and visiting friends in nearby Dripping Springs. This hotel was conveniently located. The room was very clean, bed was comfy and breakfast good. We got there late and didn't have a chance to use the outdoor pool but it looked nice. Small fridge, coffee maker in room, front desk staff were friendly .

2026-05-20 • via Nuitee