The Wallace Hotel

Hotels
9.3 (2181 reviews)
242 West 76th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (Upper West Side, near subway and Central Park)
Friendly, helpful and accommodating staff
Consistently clean rooms and excellent housekeeping
Comfortable beds and spacious rooms
Attractive lobby and bar with live music
Boutique, elegant yet cozy atmosphere
Convenient neighborhood with many restaurants
Complimentary daily bottled water
Good gym (noted as perfect by some guests)
Cons:
Value/price concerns (one guest charged more after checkout; some find it a bit pricey)
No coffee in lobby / missing coffee mugs and some glassware
Lower-floor rooms can be dark and noisy (fans)
Gym could be better equipped or higher quality
Occasional small bed or minor room-supply issues

Categories

Cleanliness
9.5
Repeatedly praised across reviews: 'clean', 'very clean', 'excellent housekeeping' and 'bright' rooms; overall very high cleanliness scores with no major complaints.
Service
9.7
Staff described consistently as friendly, polite, helpful and accommodating — several reviews highlight the team as the best part of the stay.
Location
9.7
Strong positive mentions: Upper West Side, close walk to subway and Central Park, many restaurants nearby — location repeatedly called excellent/convenient.
Room Quality
9.4
Rooms described as comfortable, spacious and quiet with good beds and water pressure; a few notes about lower-floor rooms being dark/noisy and one note of a small bed.
Amenities
9
Positive mentions of gym, lobby, live music and complimentary water; some minor negatives (gym could be better equipped, no coffee in lobby, missing mugs/glasses).
Value for Money
8.2
Mostly positive stays but multiple comments about price concerns: one guest charged more than booking price, others cited slightly high cost for what’s offered or imbalance for lower-floor rooms.
Food and Beverage
9
Bar and lobby repeatedly praised (live music, nice bar atmosphere); minor issues reported such as missing wine glasses and lack of coffee mugs/in-lobby coffee.
Overall Experience
9.9
Overwhelmingly positive overall impressions — words used include 'perfect', 'exceptional', 'go-to spot', with many stating they will return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 07:17

Property Description

Luxurious Accommodation in the Heart of New York

Concierge Services and Fitness Center: The Wallace Hotel offers top-notch concierge services and a modern fitness center for guests to enjoy during their stay.

Multilingual Staff and Prime Location: With staff fluent in English and Spanish, guests can expect exceptional service and local insights. The hotel's proximity to iconic landmarks like Lincoln Center and Central Park makes it a prime choice for travelers.

Family-Friendly and Tech-Savvy: Featuring family rooms and equipped with free WiFi and flat-screen TVs in all rooms, The Wallace Hotel ensures a comfortable and convenient stay for guests of all ages.

Experience luxury and convenience at The Wallace Hotel - book your stay now for an unforgettable New York experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9.3
Based on 2181 reviews
Cleanliness: 9.5
Service: 9.7
Location: 9.7
Room Quality: 9.4
Amenities: 9
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 9.9
A
Andrea • couple • br
9
2026-07-25 • via Nuitee
J
Jose Maria S. Francisco • couple • ph
9
2026-07-25 • via Nuitee
M
Maria Teresa • couple • pa
10
2026-07-24 • via Nuitee
A
Alexandra • solo_traveller • hk
9
Gut
Pros:

Fast alles

Cons:

Nur Plastikbecher und Plastikgläser, dabei aber ein Korkenzieher. Man muss den Wein aus dem Wegwerfglas trinken - nicht schön. Der Verkehr auf dem Flur ließ mich zum Teil nicht schlafen.

2026-07-23 • via Nuitee
O
Oleksandr • family_with_children • ch
10
Pros:

Das Bett war gut, konnte man gut ausschlafen.

2026-07-23 • via Nuitee
J
Javaneh • solo_traveller • fr
10
2026-07-18 • via Nuitee
P
Philip • couple • au
10
The accommodation exceeded our expectations Efficient, friendly staff who quickly helped sort out airport transfers. The
Pros:

Fantastic location. The junior suite was excellent - clean, spacious and well-appointed.

2026-07-18 • via Nuitee
N
Nika • extended_group • us
10
2026-07-17 • via Nuitee
E
Elizabeth • family_with_children • us
10
2026-07-16 • via Nuitee
L
lisa • couple • nz
10
2026-07-16 • via Nuitee
J
Jones • couple • us
10
Superb! Will stay again!
Pros:

It was excellent, clean, accommodating, and helpful!

2026-07-14 • via Nuitee
H
Hazel • couple • gb
8
A comfortable and well situated hotel
Pros:

The staff were really friendly and helpful.

Cons:

I know it wasn't advertised but it would have been nice to have an option for breakfast included in the room rate.

2026-07-13 • via Nuitee
K
Kerri • extended_group • us
8
Cozy hotel in Upper East side!
Pros:

Cozy spot, friendly staff

Cons:

Not able to darken the room…only one shade to
Cover the window so it was bright early!!

2026-07-10 • via Nuitee
S
Sara • family_with_children • gb
9
2026-07-10 • via Nuitee
X
XiangLing • couple • us
10
Another excellent stay at The Wallace. Comfortable, clean room. Great service- hotel staff are all wonderful.
Pros:

Second time staying here. We love how convenient and safe the location is. Walking distance to many coffee shops, restaurants, grocery store, subway station. Room is spacious and clean. Has a fridge, microwave, coffee machine, electric water boiler. Lobby lounge has delicious food and live jazz music.

2026-07-10 • via Nuitee
C
Christopher • couple • us
10
High quality boutique with nightly jazz
Pros:

Loved the room and layout- very well designed and constructed. High quality furnishings. Also loved the nightly jazz in the lounge.

Cons:

Nothing. This is now one of our fav properties in NYC.

2026-07-08 • via Nuitee
O
onur kadir • family_with_children • tr
10
2026-07-04 • via Nuitee
N
Nizan • solo_traveller • il
10
2026-07-04 • via Nuitee
I
Itzik • family_with_children • il
9
2026-07-03 • via Nuitee
C
Cheng • couple • au
9
2026-07-03 • via Nuitee