The Wallace

This is a lovely hotel. The room is very nice indeed. Spacious, very clean and well maintained. Ideal for extended stay perhaps. The staff were helpful and friendly.
The cons for this hotel: location is local, a bit unkept, good supermarket and restaurants nearby. Location is a long way from the NYC energy. Which can be nice if that’s what you are looking for. Central Park a 10
Min walk.
The big misses for me were no cafe, restaurant, room service or breakfast at the hotel. You should expect this for the stars. The other negative for me was the very loud voices of the service/cleaning staff in the hall way all day and night. Very distracting.

Beautiful space, rooms and staff. What a great location and quiet! We will come back again whenever staying in the city.

Wonderful week long stay at this classy hotel. Our room was lovely, the staff were warm and helpful, the jazz lounge was fabulous. The hotel is in a great location to Lincoln center, shops and restaurants. We will be back!

The staff at The Wallace are superb: warm, kind, fun, and helpful! We especially want to point out Joseph, Nykah and JaySean who made our stay memorable. The hotel itself is hip, with fantastic updated decor, good size for NY and include helpful amenities. We would definitely stay again!

The Wallace has been our “go to” NYC hotel the majority of our stays over last 2-3 years and will remain so. In a great area of the city that is still easy to get anywhere you need to go. Staff is amazing and rooms are all great size for th city. Lounge is quite fun in evenings.

Always a great stay at the Wallace! Beautiful rooms and great location! Will be back! Fitness room is small but a plus. Location is perfect for our stays.

I hesitate to write this review, because I don't want to give away a secret. It was my first stay at the Wallace, from overseas, for an extended stay of two weeks. Plenty of opportunity for slip ups. Yet there were none. Everything was just great-- a full five star experience at a four star price. It is a small hotel, which allows for personal attention: they know who you are. The staff is excellent, and give you the attention and the smile. The rooms are beautiful and feel more as a residence than a standard-issue hotel. The hotel is located just away from midtown madness, right next to great restaurants and subway and bus lines that take you everywhere. A lounge provides great live music. And no, I am not the son of the owner.

Absolutely loved our stay at The Wallace.
Lovely staff, beautiful interior and lounge/jazz bar, fantastic rooms. It has a lovely classy calm vibe unlike so many of the ‘party’ type hotels we had looked at before booking.
Our suite was perfect. Loved the electric blinds, comfy bed, big shower, wet bar area and great view. It was so nice to be able to come back to it after a long day sightseeing. Maid service was great, not that we needed it everyday.
Happy Hour is lovely in the bar with great cocktails, live music and complimentary fries.
Great location, close to a multitude of pubs, restaurants and cafes and a 5 min walk from either 79th St or 72nd St subways. But away from the crazy hustle and bustle of say Midtown.
The close by Fairway Market and beautiful Citarella shops are an ideal place to pick up supplies for the room.
No specific restaurant at the hotel (not that we would have used it). We loved The Wallace! Thank you.

I would recommend 100%, Room was exceptionally clean and staff were so pleasant and accommodating! The lounge was a perfect blend of moody jazz bar and a chic modern spot.

Upon arrival, the hotel staff was kind enough to immediately check me in the room on the 12th floor - which I really appreciated after a very long flight. I stayed in a Superior Queen room which was clean, comfortable and quiet. When I requested a microwave and a desk lamp, both items were promptly provided. All the staff I interacted were professional and friendly. The room key card was necessary to use the elevator. The hotel is located a few blocks west of the Central Park, several subway stops are nearby, and a bus stop is just around the corner. There are plenty of restaurants and cafes in the neighbourhood, as well as the supermarkets/delis to purchase snacks.
I very much enjoyed staying at the Wallace, and would recommend this place to anyone who values professional yet friendly atmosphere, and who can comfortably navigate the city with the public transportation.

This was our second stay at the Wallace. Staff are exceptionally nice and helpful. Everything is in good working order. The hotel is in a nice neighborhood, with subway and buses nearby, so it’s easy to get around. The room was quiet, and spacious.

This hotel is lovely. Slightly pricey but worth it. The UWS is a bit of a hotel desert. Not a lot of options that are this nice. Highly recommend. Also super convenient to the train including the 2 express so easy to get into midtown.

Best sleep I ever had in a NYC hotel! Rooms are exceptionally quiet. Great location close to Central Park, museums and cafes/restaurants. Warm and welcoming staff. Stylish lounge with live jazz several times a week. Will definitely book again.

The Wallace continues to be one of the best hotels in NYC! The staff always go out of their way to make sure that your stay is perfect.

The Wallace is an outstanding hotel, and much of its success is due to its hard-working, attentive staff. They pay attention to detail and are so friendly and helpful. The manager, Justin, was particularly helpful, but the entire staff operated with professionalism and expertise.

The location is ideal; the UWS is beautiful and full of good restaurants at many price points. In addition, the hotel is located near two subway stops, Central Park, and a pleasant stroll from Lincoln Center.

The rooms are very well appointed with everything that we needed. In addition, they felt refreshed (unlike many Manhattan hotels that are a little shabby). The bar is beautiful: lively at night and a quiet spot to work during the day.

I booked an upcoming stay for March and have already experienced an exceptional level of service through the conversation I just had with Durelle, who assisted me when I called to inquire about room types and locations. He went above and beyond, spent considerable time reviewing all options, describing each and accommodating my needs. I've stayed in another hotel nearby for many years (and tried others around the park) but am looking for a new favorite as my former favorite has not kept up with the times! Having already been to the Wallace last fall for a lovely evening in their beautiful jazz lounge, I can see that the entire property is special so hopefully I've found my new favorite hotel on the UWS. Looking forward to staying and enjoying the entire experience in March!

Great room, great staff, great hotel - Listened to some jazz in the lounge before going out Saturday night next to a ski lodge worthy fireplace.

I contacted The Wallace with routine pre-arrival questions and received rude, unprofessional written communication from Justin Cordero (Director of Front Office).

I escalated to Victor Freeman (GM/Owner). He confirmed he reviewed the emails, dismissed my concerns, defended Justin as “faultless” with “99.9% of guests,” and then recommended I cancel because he felt a satisfactory stay was unlikely.

There is also a March 2024 TripAdvisor review naming Justin Cordero, suggesting this behavior is not isolated.

I canceled and booked elsewhere. If you care about professional service, choose a different property.

The Wallace is in a perfect UWS location. It has all the things that I like when I travel: larger quiet room, robe and slippers, good blow dryer and products, free snacks and water bottles, tea pot in the room, cozy bar area with a fireplace, happy hour wine prices. Subway is nearby as well as restaurants.

Located in a quiet neighborhood of the Upper West Side but an easy walk to Lincoln Center, Central Park, the Frick and transportation. The lobby and lounge are warm and inviting. Rooms are tranquil and well appointed. All in all a great place to stay. We will be back!