The Wallace Hotel

Hotels
9.3 (2202 reviews)
242 West 76th Street , New York , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (Upper West Side, near subway and Central Park)
Friendly, helpful and accommodating staff
Consistently clean rooms and excellent housekeeping
Comfortable beds and spacious rooms
Attractive lobby and bar with live music
Boutique, elegant yet cozy atmosphere
Convenient neighborhood with many restaurants
Complimentary daily bottled water
Good gym (noted as perfect by some guests)
Cons:
Value/price concerns (one guest charged more after checkout; some find it a bit pricey)
No coffee in lobby / missing coffee mugs and some glassware
Lower-floor rooms can be dark and noisy (fans)
Gym could be better equipped or higher quality
Occasional small bed or minor room-supply issues

Categories

Cleanliness
9.5
Repeatedly praised across reviews: 'clean', 'very clean', 'excellent housekeeping' and 'bright' rooms; overall very high cleanliness scores with no major complaints.
Service
9.7
Staff described consistently as friendly, polite, helpful and accommodating — several reviews highlight the team as the best part of the stay.
Location
9.7
Strong positive mentions: Upper West Side, close walk to subway and Central Park, many restaurants nearby — location repeatedly called excellent/convenient.
Room Quality
9.4
Rooms described as comfortable, spacious and quiet with good beds and water pressure; a few notes about lower-floor rooms being dark/noisy and one note of a small bed.
Amenities
9
Positive mentions of gym, lobby, live music and complimentary water; some minor negatives (gym could be better equipped, no coffee in lobby, missing mugs/glasses).
Value for Money
8.2
Mostly positive stays but multiple comments about price concerns: one guest charged more than booking price, others cited slightly high cost for what’s offered or imbalance for lower-floor rooms.
Food and Beverage
9
Bar and lobby repeatedly praised (live music, nice bar atmosphere); minor issues reported such as missing wine glasses and lack of coffee mugs/in-lobby coffee.
Overall Experience
9.9
Overwhelmingly positive overall impressions — words used include 'perfect', 'exceptional', 'go-to spot', with many stating they will return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 07:17

Property Description

Luxurious Accommodation in the Heart of New York

Concierge Services and Fitness Center: The Wallace Hotel offers top-notch concierge services and a modern fitness center for guests to enjoy during their stay.

Multilingual Staff and Prime Location: With staff fluent in English and Spanish, guests can expect exceptional service and local insights. The hotel's proximity to iconic landmarks like Lincoln Center and Central Park makes it a prime choice for travelers.

Family-Friendly and Tech-Savvy: Featuring family rooms and equipped with free WiFi and flat-screen TVs in all rooms, The Wallace Hotel ensures a comfortable and convenient stay for guests of all ages.

Experience luxury and convenience at The Wallace Hotel - book your stay now for an unforgettable New York experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

9.3
Based on 2202 reviews
Cleanliness: 9.5
Service: 9.7
Location: 9.7
Room Quality: 9.4
Amenities: 9
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 9.9
N
Natia • couple • ge
10
2026-08-22 • via Nuitee
L
Lora • couple • us
10
Pros:

We love this hotel,close to everything and far from tourists

2026-08-22 • via Nuitee
O
Oliver-Eberhard • extended_group • de
9
2026-08-20 • via Nuitee
J
Jeff • couple • us
9
2026-08-20 • via Nuitee
R
Rudolf • couple • us
10
Better than expected!
Pros:

Beautiful room and amenities

2026-08-18 • via Nuitee
L
Lingying • family_with_children • hk
10
We are very grateful to Henry and Betty. They were exceptionally considerate and helpful!
Pros:

Great location!

2026-08-17 • via Nuitee
E
Erin • couple • us
9
Pros:

Big room for NYC, welcoming staff and great location

Cons:

NA

2026-08-16 • via Nuitee
צופיה • solo_traveller • il
9
excellent
Pros:

I returned to this hotel once again because of its many advantages: location, high standard of cleanliness, a great bed, excellent service, and more. This time, I was upgraded to a suite for free a perfect penthouse room with a view. I look forward to returning soon.

Cons:

It would be best to explicitly state on the Booking website which rooms actually face the view and which face other buildings, as this is a key factor for me. While I’ve been upgraded to a room with a view on all the occasions I’ve stayed there, I’d prefer not to rely on that and would rather confirm it in advance

2026-08-16 • via Nuitee
M
Misaki • solo_traveller • jp
10
Lovely hotel
Pros:

The hotel is amazing! The doormen and front desk staff are also very kind. The room is so lovely. Definitely I recommend all the hotel!

This stay made my 30th birthday the absolute best♡

Cons:

Nothing

2026-08-15 • via Nuitee
D
Dawn • extended_group • us
10
2026-08-14 • via Nuitee
M
Maria Elena • family_with_children • mx
10
Amazing hotel !
Pros:

Clean , big room and the staff amazing

Cons:

Close to Lincoln Center and Central Park

2026-08-13 • via Nuitee
H
hong • couple • us
10
2026-08-11 • via Nuitee
M
Martha • couple • us
10
2026-08-09 • via Nuitee
O
Orly • solo_traveller • il
10
2026-08-08 • via Nuitee
P
patty • family_with_children • us
10
2026-08-05 • via Nuitee
L
Leslie • couple • us
10
2026-08-02 • via Nuitee
A
Arnulfo • extended_group • mx
9
Definitely a top choice in NYC
Pros:

The rooms are amazing and clean!!

Cons:

No breakfast options and the location is not the best.

2026-08-02 • via Nuitee
J
Jose Maria S. Francisco • couple • ph
9
2026-07-25 • via Nuitee
A
Andrea • couple • br
9
2026-07-25 • via Nuitee
M
Maria Teresa • couple • pa
10
2026-07-24 • via Nuitee