Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Limited breakfast options
Some amenities needed upgrade

Categories

Cleanliness
8.4
Overall cleanliness was good but mentioned room servicing issues.
Service
9.6
Exceptional service highlighted throughout multiple reviews.
Location
9.4
Excellent location with easy access to major attractions.
Room Quality
8.9
Rooms were spacious and comfortable, though some minor issues present.
Amenities
8.4
Limited kitchen utensils and some issues mentioned with heaters.
Value for Money
8.9
Good value considering location and space but some amenities could improve.
Food and Beverage
7.9
Breakfast options were limited and could be improved.
Overall Experience
8.9
Overall experience was positive despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:18

Property Description

Spacious Apartment-Like Accommodations
Experience the comfort of spacious apartment-like accommodations at the Best Western Plus Hospitality House. Each room is equipped with a fully equipped kitchen, free high-speed internet access, and an iPod docking station. Upon arrival, guests are greeted with a welcome basket filled with snacks and bottled water.

Convenient Location
Located in the heart of Midtown, this hotel is just a short walk away from popular attractions like Rockefeller Center and Radio City Music Hall. Enjoy the convenience of being close to all the action in Manhattan while staying in a comfortable and modern setting.

Free Hot Breakfast Buffet
Start your day right with a complimentary hot breakfast buffet featuring made-to-order Belgian waffles, fresh bagels and fruit, yoghurt, pastries, muffins, hot and cold cereals, and beverages. Indulge in a variety of delicious options to fuel your day of exploring the city.

Book your stay at the Best Western Plus Hospitality House now and immerse yourself in the vibrant energy of Manhattan!

Important information:

"Penthouse balconies may be closed seasonally due to icy conditions. When booking 4 rooms or more, different policies and additional supplements may apply."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 75.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 16
  • Room Max Guests Number: 3
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 676 reviews
Cleanliness: 8.4
Service: 9.6
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.9
Overall Experience: 8.9
M
Mark family_with_children gb
9
5 great days in a hotel just right for us in a 24/7 city!
Pros:

If you are after a hotel within easy walking distance of the main attractions, subway stations and various food outlets then this is your place. The apartments are great for a family due to the amount of space you get, privacy and a safe neighbourhood. The breakfast is free and enough to set you up for the day. We went in the breakfast room at various times and always got a table straight away. There are some hot choices as well as fruit, cereal, bagels and pastries etc. The staff are friendly and helpful. The lift is not huge but we had no problems and 8/10 times the only ones in it. The stairs are fine if you are on the lower floors. I would recommend this hotel to anyone that wants convenience, space, flexibility and a relaxed environment.

Cons:

In the 2nd bedroom either thicker curtains or black out blinds would be an improvement. You do get some street sounds but it is New York! Booking early and asking for a rear room could alleviate this.

2026-04-11 via Nuitee
C
Connector32384707722 Family Skerries, County Dublin
10
Great apartment as NYC base
Pros:

The apartment is just as described and bigger than expected. Comfy beds, good showers, great sofa, etc. What more could you want?

2026-04-10 via Tripadvisor
R
rickcF104QR Family
10
Caporin’s
Pros:

Excellent staff and location

2026-04-09 via Tripadvisor
J
jessiepV361SK Family
10
Great stay at a good location
Pros:

We really liked it! As a family of four (2 small kids) it was nice to have a room big enough to relax in from a morning or day in the city. The location was good; near the subway and grand central station (and LIRR/airtrain from JFK). The staff were so friendly and helpful and the breakfast included a couple of options to vary if you want. The all day coffee and water is a big plus!

There is some noise, but no more than normal in a busy city. The appartment was a bit outdated and it would be nice if there were more kitchen supplies such as cuttlery. We would definitely stay here again.

2026-04-05 via Tripadvisor
C
Chopi_8 family_with_children es
9
Ideal para familia
Pros:

Ubicación y tamaño habitación

Cons:

Ascensor

2026-04-05 via Nuitee
A
abchiche family_with_children us
8
Everything was good except the security deposit, I had to pay 250$ and I have to wait 7until 10 business days to get ref
2026-04-01 via Nuitee
M
Meri Ann extended_group us
9
Pros:

The main reason I booked this hotel was the size of the rooms. I was with 5 adults and we had plenty of room to sleep and visit. It was exactly what I hoped for. Also, the beds were very comfortable. We were close to many subway lines and were able to get around the city easily.

Cons:

The rooms were warm at night and we had to open the windows to cool things off. Once the windows were open, we got the noise of the city which was unfortunate.

2026-03-31 via Nuitee
D
Dominic couple us
8
2026-03-29 via Nuitee
M
mounir extended_group fr
8
2026-03-22 via Nuitee
D
dianetV9469ME Family
8
Great space and location!
Pros:

Huge two bedroom space in a great location that is close to subway and walkable to Times Square. Third time at this property but first since ownership change. Improved toiletries, comfortable beds and bedding, high quality towels, generous welcome basket of snacks. Shades are needed, not just privacy curtains in bedrooms. It was light enough to read at night. Also, waffles are great but only had sugar free syrup so we skipped. These small details would make a big difference.

2026-03-19 via Tripadvisor
N
Natalia family_with_children ar
10
Un lugar ideal para ir en familia y disfrutar de Midtown Manhattan
Pros:

La ubicación y el tamaño y comodidad de la habitación. Cuenta con todo lo necesario para cocinar. Cerca de todos los lugares de interes de midtown manhattan y de las bocas de subte.

Cons:

Lo único que mejoraría es que la habitación cuenta con un sólo baño, pero podíamos utilizar el de recepción.

2026-03-19 via Nuitee
L
LIVING TURKOISE LLC solo_traveller us
7
Cons:

The elevator and hallway needs to be power cleaned!!

2026-03-17 via Nuitee
T
Tourist81073 Family
10
Enjoyed the spacious 2 bedroom apt
Pros:

Enjoyed this spacious 2-bedroom apt very much. Location is great, staff supernice and breakfast adequate. No complaints really at all. This worked very well for us (mother with two young adult sons). We’d live to come back and certainly recommend this.

2026-03-15 via Tripadvisor
M
MichZem family_with_children il
2
Disappointed but great location
Pros:

The location. Very central

Cons:

We had a total water shortcut for two days ( about 18 hours and another 3 hours, between Christmas and new year eve ) . No shower, no toilet, only few mineral water bottles... The staff didn't show any great concern about it and it was very (VERY) frustrating

Rooms and lobby were too hot. They argued they can't adjust the temperature.

Windows in our rooms were kind of broken and we couldn't easily close and open them for adjusting the temperature .

Breakfast was really not our taste ( we prefer continental breakfast). But also, the cafe machine was partially broken and chocolate drink was missing most of our stay .

2026-03-11 via Nuitee
M
MichZem extended_group il
2
Doesnt worth at all the money. But good location and "feel safe" area
Pros:

Very central location!
Room was ok.
Kitchen was quite basic but it was good enough for us ( we had two different rooms for a family)

Cons:

We had a water shortcut during 2 days (out of 12 days) , 18 and 3 hours
Rooms and lobby were too hot and staff explained us they can't adjust the temperature
Window in our rooms were kind of broken and it was difficult to open/close them (for escaping from the "sauna" feeling)
Breakfast was very "american" style and we didn't appreciate it.

2026-03-11 via Nuitee
M
M6491YFjohnm Family
10
Great hotel!
Pros:

We would highly recommend staying here. It’s doesn’t have a large reception with fancy furnishings etc but what it does have is great value with large rooms with ample sitting room and kitchens. They are basically converted apartments so for space you can’t beat how much room you get! Staff is friendly. Only one elevator so keep that in mind if you’re in a hurry and you are using it during the morning rush etc.

2026-03-10 via Tripadvisor
P
paulawH7833PR Family
10
Location, spacious and accommodating staff
Pros:

A wonderful find with a great location. The desk staff was so helpful and accommodating. The location is close to a lot of sights and wonderful restaurants.

The room was a Queen apartment and very spacious. It could easily accommodate two couples. My only recommendation is more outlets or a special charging area.

Definitely recommended!

2026-03-09 via Tripadvisor
K
kaylalE8387RK Friends getaway
10
Will be back soon
Pros:

Absolutely amazing. The staff is so nice the location is perfect. Apartment was so cute and way better than I anticipated. Same cost as other hotels with double the size. House keeping was great and you couldnt hear the other rooms at all. Free breakfast was a big plus.

2026-03-09 via Tripadvisor
D
drbayne Family Haslet, Texas
10
Large family room for 6 in NYC
Pros:

The 2 bedroom apartment was perfect for our family of 5. Tons of space, the kitchen and dining area was perfect for the fam. The breakfast was actually really good for a hotel breakfast. The elevator is a little busy in the mornings since there’s only one elevator. I will stay there again!

2026-03-07 via Tripadvisor
B
booms985 Family San Francisco, California
10
Checked all the boxes and then some!!!!
Pros:

Wonderful, clean, excellent price with comfortable beds and professional staff. I need something bigger traveling with kids and NYC hotels are notoriously small so THIS was exactly what we needed. Quiet and clean in a perfect area of Manhattan.

2026-03-02 via Tripadvisor