Holiday Inn Express London Limehouse by IHG

Hotels
•
Holiday Inn Express
8 (7002 reviews)
469 - 475 The Highway Road, Limehouse , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Helpful staff
Cons:
Issues with food quality
Room heating problems

Categories

Cleanliness
8.08
Rooms and common areas were well maintained.
Service
8.55
Staff was described as pleasant and helpful.
Location
8.09
Conveniently located near public transportation, but not very close to metro.
Room Quality
7.54
Issues with room heating were mentioned.
Amenities
8.57
Positive comments about available amenities like coffee and tea.
Value for Money
8.03
General sentiment indicates good value but with some service inconsistencies.
Food and Beverage
7.08
Food quality was criticized, especially regarding breakfast.
Overall Experience
8.05
Overall satisfactory stay, though with notable issues in food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:52

Property Description

Convenient Location in Central London's Docklands
Located just 5 minutes' walk from Limehouse DLR Station, the 3-star Holiday Inn Express London Limehouse offers a prime spot in central London's Docklands. With easy access to Canary Wharf and secure parking outside the Congestion Zone, it's the perfect base for exploring the city.

Modern Rooms and Amenities
The hotel boasts contemporary rooms with a range of amenities, including a TV, work desk with modem point, and tea/coffee facilities. The en-suite shower rooms feature power showers and hairdryers. Accessible rooms are also available for guests' convenience.

Delicious Breakfast and Relaxing Lounge
Start your day with a continental breakfast at the breakfast bar, offering a selection of freshly baked goods, hot drinks, fruits, and cereals. After a day of exploring, unwind in the lounge and bar in the lobby, perfect for a relaxing evening.

Book your stay at Holiday Inn Express London Limehouse for a comfortable and enjoyable London experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £35 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 76.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 160
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 7002 reviews
Cleanliness: 8.08
Service: 8.55
Location: 8.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 8.05
Z
Zoe • extended_group • gb
8
Great stop over hotel for central London event
Pros:

The whole place was clean and bright. The room was very comfortable. Bathroom was lovely with a good shower. Staff were friendly and happy to help

Cons:

The cooked breakfast was not very good. The scrambled eggs were overcooked (possibly powdered) the sausages were undercooked and the hash browns weren’t very fresh. Breakfast runs from 6:30-10:30. We got to the restaurant for around 8am. The croissants however were very nice!

2026-07-04 • via Nuitee
A
Alexander • couple • nl
10
A brilliant stay.
Pros:

The room and the entire facilities.

Cons:

None!

2026-07-04 • via Nuitee
E
Ethan • extended_group • gb
9
2026-07-04 • via Nuitee
R
rampino • solo_traveller • it
8
2026-07-04 • via Nuitee
J
Jack • couple • gb
8
2026-07-04 • via Nuitee
D
Dana_Latkulik • solo_traveller • ro
9
2026-07-03 • via Nuitee
E
Edvinas • extended_group • lt
2
Invoice issues
Pros:

good value for money

Cons:

When booking the rooms, I included details about our stay and that we need an invoice issued with our company’s details - at the reception we had to argue with the staff for half an hour, claiming that the hotel can’t do that, and we need to contact booking.com.
Booking app specifically indicates that for all invoices - talk to the hotel.

ruined the whole experience with some pretty basic stuff. First time in my 26 years I’ve heard that the hotel can’t make the invoice with the company’s details.

If you’re travelling for work - avoid it

2026-07-03 • via Nuitee
Z
Zhan • family_with_children • gb
1
Rude, unprofessional reception initially refused to believe we had a booking ( we did); wrong room type; room power neve
Pros:

Location is convenient

Cons:

1) Unwelcoming, rude, unprofessional reception staff . Reception staff member Albert refused to believe we had a confirmed booking even after showing him the booking.com app. He was unsympathetic and unapologetic and I was forced to try a find, late on Saturday evening, alternative accommodation for my elderly 79 yr old Dad and 15 yr old child nephew , both from abroad. Hugely stressful . With few options I booked a nonrefundable room elsewhere for £400. Then my Dad talked to another staff member (also unsympathetic in tone) who discovered that actually we did have a confirmed booking at the Holiday Inn.

2) I had booked a twin room for my Dad and nephew . Holiday Inn failed to reserve this and only had a double left. Again, no sympathy or apology from staff .

3) none of the power sockets worked in the room , meaning my Dad and nephew had no way of recharging their phones , vital for keeping in touch with me. I had to make an emergency Uber ride to the hotel late at night to give them power banks. We talked to the receptions staff that night and the next day about this and they promised to have it fixed quickly but it never happened

4) Breakfast buffet was bad. I joined my relatives one time and paid £25 - a ripoff price for the quality of the breakfast

2026-07-03 • via Nuitee
L
Lloyd • solo_traveller • gb
10
2026-07-02 • via Nuitee
A
Alke • family_with_children • de
1
Enttäuschend
Cons:

Leider überbucht. Bei der Anreise mittags war das Zimmer angeblich noch nicht fertig, am Abend gab es dann keins mehr. So wurden wir am späten Abend mit Kind in ein anderes Hotel geschickt, welches im Umbau war. Immerhin durften wir unser Auto in der Hotelgarage lassen. Probleme gab es auch mit der Abrechnung der Taxifahrt zwischen den Hotels. Wir warten immer noch auf die versprochene Rückerstattung.

2026-07-02 • via Nuitee
M
Michelle • extended_group • gb
10
Friendly staff
Pros:

Great location

Cons:

Nothing

2026-07-01 • via Nuitee
M
Marion • solo_traveller • fr
6
Room ok but hotel is not meeting our quality standards
Pros:

Friendly staff and room ok

Cons:

Terrible breakfast with almost nothing and the facilities in general look a bit cheap. Honestly for the price we pay, the quality is not there. There is a smell in the corridors too.

2026-07-01 • via Nuitee
R
Raina • family_with_children • gb
1
Good location but not worth the price. Booked for a night with a 1 year old so we could have breakfast the next morning
Pros:

Extra sofa bed

Cons:

Parts of the room need updating. The shower room needs new sealant as it has black mold patches. The carpet is looking very tired as is the table

2026-06-30 • via Nuitee
C
Christopher • solo_traveller • ug
9
2026-06-30 • via Nuitee
C
Claire • couple • gb
8
Pros:

Good location with great travel network.

2026-06-29 • via Nuitee
J
Justin • couple • gb
10
2026-06-29 • via Nuitee
A
Alan • solo_traveller • gb
8
2026-06-29 • via Nuitee
A
Angelika • solo_traveller • de
7
Für den Zweck meiner Dienstreise gut.
Pros:

Bei den hohen Temperaturen (<<30°C) waren die Klimaanlagen im Hotel und in dem Zimmer sehr hilfreich. Auch dass es im Hotel die Möglichkeit gab, zu Abend zu Essen. Die Qualität war sehr gut.
Die Lage zu meinem Tagungsort war sehr günstig.

Cons:

Das Frühstück war britisch, aber nicht lecker, das Rührei trocken und die gekochten Eier unappetitlich, es gab keinen Käse, Aufschnitt etc.
Die Lage an der Straße und der Blick aus meinem Zimmer auf den Werkhof mit großen LKW war nicht so schön.

2026-06-29 • via Nuitee
S
Susan • couple • gb
8
Convenient location for an overnight stay
Pros:

Good location for what we were in London for and the A/C was a bonus in the heatwave!

Cons:

Check in was a little slow

2026-06-29 • via Nuitee
S
S_Panagiotakis • solo_traveller • gr
8
2026-06-29 • via Nuitee