Embassy Suites by Hilton Phoenix Scottsdale

Hotels
•
Embassy Suites Hotels
8.7 (1061 reviews)
4415 East Paradise Village Parkway , Phoenix , US
+1 602-765-5800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Comfortable beds and linens
Highly praised breakfast (buffet, made-to-order eggs)
Nice, usable pool and pool area
Convenient location (near golf course, shops, restaurants, airport)
Great views/balcony
Friendly staff reported
Clean rooms reported by multiple guests
Included drinks/amenities (e.g., two drinks per person)
Cons:
Towel/service delays and understaffing impressions
Room maintenance issues (leaking mini-fridge, dripping tub, flashing light)
Outdated rooms/appliances and worn carpet
Stained furniture/walls/ceilings in some rooms
Jacuzzi and tile areas need repairs
Pool hours/early closing reported as inconvenient
Inconsistent food item (undercooked bacon) noted
No hotel shuttle to airport; extra pet fees

Categories

Cleanliness
8.3
Generally reported as clean (rooms cleaned daily, several guests explicitly praised cleanliness) but some mentions of stained furniture, old/worn carpet and missing tiles reduce the score slightly.
Service
8.4
Staff described as friendly and helpful in multiple reviews, though there were service lapses (long waits for towels, understaffing impressions, no compensation offered for inconveniences).
Location
9.2
Frequently called very convenient — near family, shops, restaurants, golf course and ~15–20 minutes to the airport; balcony/view and proximity to golf are repeatedly praised.
Room Quality
7.9
Beds and linens often praised (comfortable), but multiple guests noted outdated appliances, a leaking/non-cooling mini-fridge, worn carpet, stained furniture and minor maintenance issues (dripping tub, flashing light).
Amenities
8.6
Pool, golf-course access and included beverages are positives; breakfast facilities are strong. Some amenity negatives: jacuzzi/tiles need upgrades and pool hours/closure reported as inconvenient.
Value for Money
8.5
Overall perceived as good value (included breakfast/drinks and convenient location), though extra pet fees and lack of shuttle/occasional unaddressed issues temper the score slightly.
Food and Beverage
10
Breakfast repeatedly called a highlight (buffet with made-to-order eggs/omelets, often described as one of the best perks); minor complaints about undercooked bacon do not outweigh the strong praise.
Overall Experience
8.7
Most guests enjoyed their stay and would return; overall comfortable and convenient with some maintenance and staffing issues noted that slightly detract from perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious All-Suite Accommodations
Experience spacious suites with private balconies overlooking Stonecreek Golf Club. Enjoy a free cooked-to-order breakfast and evening reception during your stay.

Convenient Location
Situated near Biltmore Fashion Park and attractions like the Phoenix Zoo and US Airways Center, our hotel offers easy access to the best of Phoenix and Scottsdale.

First-Class Amenities
Indulge in on-site dining at Tatum's Restaurant and Lounge, stay active at the fitness centre, and explore nearby Reach 11 Sports Complex. Book your stay at Embassy Suites by Hilton Phoenix Scottsdale for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Embassy Suites Phenix - Scottsdale is 100% nonsmokingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.7
Based on 1061 reviews
Cleanliness: 8.3
Service: 8.4
Location: 9.2
Room Quality: 7.9
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 10
Overall Experience: 8.7
R
Raquel • family_with_children • us
10
It’s a great place to stay when in the area
Pros:

Very nice hotel, comfortable beds, nice pool, rooms are spacious, breakfast is served buffet style with made to order eggs and omelets

2026-10-25 • via Nuitee
R
Raquel • family_with_children • us
10
It was nice, we enjoyed it here
Pros:

Beds were really comfortable, breakfast is one of the best perks, the pool is nice and a good size, golf course is right there, so it’s really convenient

Cons:

Somehow we ended up waiting hours for towels, there might have been a misunderstanding, but it just gave us the impression that they were understaffed

2026-10-25 • via Nuitee
S
Sheryl • couple • us
8
For an Embassy Suites Hilton property, I expected better
Pros:

The location and view from my suite’s balcony were awesome to watch the sunrise. I was able to bring my two small Maltese fur babies - for an additional fee, of course. I always stay at Embassy Suites by Hilton when I travel. I love their breakfast. I love the comfort of Hilton’s beds as well as the linens and comfy pillows.

Cons:

The mini-fridge in my suite did not cool, and it leaked water all over the floor. The mini kitchen was not stocked well enough with paper towels, etc. I had to call the front desk for extra towels to soak up the water. The hotel staff did not offer a credit for the inconvenience. Also, I visited this hotel at the end of July 2026 in the scorching Arizona summer heat, and they promptly closed their pool and locked the entrance gate at 9:00 pm on a mid-summer weekend (pool hours should be extended during the summer). The suite could definitely use some updates - the carpet was old and worn.

2026-10-22 • via Nuitee
C
Carlos • extended_group • us
8
2026-10-22 • via Nuitee
Y
Yuan • family_with_children • us
10
2026-10-19 • via Nuitee
Y
Yuan • solo_traveller • us
10
2026-10-19 • via Nuitee
H
hoori taheri • solo_traveller • us
10
2026-10-17 • via Nuitee
C
Carlos • couple • us
9
Pros:

The location works great for us to visit family.

2026-10-15 • via Nuitee
D
Diana • couple • us
9
2026-10-13 • via Nuitee
R
Robert • family_with_children • us
7
It was one night so it was fine.
Pros:

Was close to our event.

Cons:

There is a flashing light in the bedroom over the bed. The bathtub dripped constantly we received 2 towels and there were three of us on the reservation. If we were staying longer I am sure they could have fixed it but we were only there one night.

2026-10-12 • via Nuitee
L
Laurence • couple • gb
9
2026-10-11 • via Nuitee
L
LUCY • solo_traveller • us
8
Pros:

Breakfast was good but the bacon not good under cooked little pieces crumbled and thin would love hole bacon crisp and thick then it will be perfect the jacuzzi needs some upgrade the tiles ate missing.

Cons:

Oops look at previous note

2026-10-11 • via Nuitee
S
Simon • solo_traveller • ie
8
2026-10-10 • via Nuitee
D
Dimitri • family_with_children • us
4
2026-10-10 • via Nuitee
L
Lawe • family_with_children • us
9
Loved It, I would come back.
Pros:

The View of the place was great!
Beautiful Hotel

Cons:

The grass cutting at the gulf course while swimming was not good!!

2026-10-09 • via Nuitee
S
stephanie • couple • us
10
2026-10-08 • via Nuitee
D
Diane • couple • us
7
Convenient but outdated
Pros:

Location

Cons:

It’s very old and outdated. Stained furniture, walls and ceilings.

2026-10-08 • via Nuitee
S
Shannon • solo_traveller • us
10
2026-09-18 • via Nuitee
K
Kyle • solo_traveller • us
10
Pros:

Very clean kind staff

Cons:

They should put grip tape on the drain in the showers it drops down

2026-09-14 • via Nuitee
D
Denis • solo_traveller • de
10
Sehr empfehlenswer
Pros:

Wir sind sehr zufrieden mit dem Hotel.
Freundliches Personal, ziemlich große und saubere Zimmer mit Balkon. Zwei Getränke pro Person waren inklusive. Es gibt einen schönen Pool und eine tolle Aussicht auf den Golfplatz.
Vielen Dank!

Cons:

Alles was super

2026-09-13 • via Nuitee