Embassy Suites by Hilton Phoenix Scottsdale

Hotels
•
Embassy Suites Hotels
8.8 (1092 reviews)
4415 East Paradise Village Parkway , Phoenix , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Cleanliness issues
Slow service at times
Night noise

Categories

Cleanliness
7.88
Some negative sentiment regarding cleanliness in the reviews.
Service
9.35
Staff friendliness and attentiveness mentioned positively.
Location
9.39
Repeated mentions of good location and amenities.
Room Quality
8.34
Room quality varied; some reports of wear and issues.
Amenities
8.87
Great pool and breakfast; however some complaints about noise.
Value for Money
8.83
Value was generally considered good for services offered.
Food and Beverage
8.38
Breakfast was positively mentioned but some issues with food service.
Overall Experience
9.35
Overall enjoyment reported despite some issues, positive general sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:00

Property Description

Luxurious All-Suite Accommodations
Experience spacious suites with private balconies overlooking Stonecreek Golf Club. Enjoy a free cooked-to-order breakfast and evening reception during your stay.

Convenient Location
Situated near Biltmore Fashion Park and attractions like the Phoenix Zoo and US Airways Center, our hotel offers easy access to the best of Phoenix and Scottsdale.

First-Class Amenities
Indulge in on-site dining at Tatum's Restaurant and Lounge, stay active at the fitness centre, and explore nearby Reach 11 Sports Complex. Book your stay at Embassy Suites by Hilton Phoenix Scottsdale for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Embassy Suites Phenix - Scottsdale is 100% nonsmokingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 11 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1092 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.35
D
Diane • couple • us
10
Enjoyed it
Pros:

I liked it Very Nice Hotel very clean

Cons:

The Happy Hour Food

2026-03-03 • via Nuitee
V
Varina • couple • us
10
2026-03-02 • via Nuitee
K
Kecia • couple • us
1
Drug dealers, drug addicts , roaches and prostitution
Pros:

Nothing

Cons:

Nasty and ghetto

2026-03-02 • via Nuitee
A
Amber • couple • us
10
2026-03-02 • via Nuitee
P
Parviz • family_with_children • us
8
Overall stay was good.
Pros:

The breakfast was great, so is the location.

Cons:

Accessible room with lots of space to move around with wheelchair but getting into and out of the room was hard to to automatic door spring was to hard for opening the door. The water in the shower took 7 minutes to get to 90 degree (according to the technician tested the water). You should let the customer know about those condition, specially for disabled people and wheelchair users.

2026-02-28 • via Nuitee
P
Paula • solo_traveller • us
10
I will be back!
2026-02-27 • via Nuitee
A
Abbi • couple • us
5
Won’t stay there again. Expensive for such a tired building
Pros:

Close to my work

Cons:

Dirty walls in the room, terrible pillows and uncomfortable beds

2026-02-25 • via Nuitee
I
Irma • couple • us
6
Pros:

Retirement community

Cons:

The room felt stuffy, but it was large

2026-02-25 • via Nuitee
P
Patti • couple • us
10
2026-02-24 • via Nuitee
T
Tiffany • extended_group • us
10
2026-02-24 • via Nuitee
G
Gary • solo_traveller • us
9
2026-02-24 • via Nuitee
M
Michael • family_with_children • us
9
Our stay was really nice. We used the pull out sofa in the living room and that was very uncomfortab
Pros:

Breakfast was great 👍

2026-02-23 • via Nuitee
5
551rhiannonh • Business
2
Worst hotel experience of my life
Pros:

Worst hotel experience I have ever had. We had to switch rooms after finding pubic hair in the first one and then got woken up at 5:30 am by landscapers blowing right outside our room. Definitely not the relaxing stay we expected.

2026-02-17 • via Tripadvisor
B
brettmI9295MP • Friends getaway
10
Amazing experience, surrounded by the best hospitality staff ever experienced.
Pros:

An experience second to none!!! U16 softball team, along with families, stayed while competing in a tournament. The facilities were amazing, location perfect and staff treated us like family. CJ and Kelsey (front desk) and Tiffany (kitchen) looked after all our needs and made us feel welcome in every way. It is by far the best hotel our team has every stayed in.

2026-02-03 • via Tripadvisor
C
chrisaC904ER • Friends getaway • Delta, British Columbia
10
Softball Tournament Stay
Pros:

I brought my U16 girls softball team from Vancouver, Canada along with their families to stay at the Embassy Suites. Having stayed here before with my teams it was a no brainer coming back.

Starting with my initial room block with Melody the communication couldn’t be better. Every question, email and phone call was answered professionally and promptly.

At check in Kelsey was the absolute best!! Literally had my 5 rooms for myself and players in my hands within minutes to go with bottles of water on a hot day. And the our other 10 rooms for the families was handled just as good!

The rooms were very clean and as advertised.

The breakfast was amazing. Made to order omelettes, pancakes, and French toast was everything my players and families were looking for. Fresh and tasty. Tiffani and a couple others who I did not get their names but they were so polite and the food was great! Scrambled eggs, bacon and cubed potato hash browns were fantastic.

And then there was CJ!!! THE MAN!! Made the girls feel like they were the most important people around!! Customer service is obviously the most important thing to CJ. Looked after us all weekend long and always greeted us when we returned and always wishing the girls luck!! If I could give 10 stars out of 5 I would!!

The Happy Hour was fantastic and well used!!

SEE YA NEXT YEAR GUYS!!

2026-02-03 • via Tripadvisor
C
Carey • solo_traveller • us
10
Pros:

Huge comfortable room, lovely bedding, beautiful, convenient location, delightful staff. Great breakfast.

2026-01-31 • via Nuitee
I
Ihor • family_with_children • us
10
2026-01-29 • via Nuitee
M
Michael • couple • us
9
2026-01-28 • via Nuitee
G
Gulixian • family_with_children • us
9
2026-01-28 • via Nuitee
M
Meghan • couple • us
9
2026-01-27 • via Nuitee