Embassy Suites by Hilton Phoenix Scottsdale

Hotels
•
Embassy Suites Hotels
8.8 (1092 reviews)
4415 East Paradise Village Parkway , Phoenix , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great breakfast
Cons:
Cleanliness issues
Slow service at times
Night noise

Categories

Cleanliness
7.88
Some negative sentiment regarding cleanliness in the reviews.
Service
9.35
Staff friendliness and attentiveness mentioned positively.
Location
9.39
Repeated mentions of good location and amenities.
Room Quality
8.34
Room quality varied; some reports of wear and issues.
Amenities
8.87
Great pool and breakfast; however some complaints about noise.
Value for Money
8.83
Value was generally considered good for services offered.
Food and Beverage
8.38
Breakfast was positively mentioned but some issues with food service.
Overall Experience
9.35
Overall enjoyment reported despite some issues, positive general sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:00

Property Description

Luxurious All-Suite Accommodations
Experience spacious suites with private balconies overlooking Stonecreek Golf Club. Enjoy a free cooked-to-order breakfast and evening reception during your stay.

Convenient Location
Situated near Biltmore Fashion Park and attractions like the Phoenix Zoo and US Airways Center, our hotel offers easy access to the best of Phoenix and Scottsdale.

First-Class Amenities
Indulge in on-site dining at Tatum's Restaurant and Lounge, stay active at the fitness centre, and explore nearby Reach 11 Sports Complex. Book your stay at Embassy Suites by Hilton Phoenix Scottsdale for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Embassy Suites Phenix - Scottsdale is 100% nonsmokingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 11 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1092 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.35
L
Lars Erik • family_with_children • no
8
Recommended
Pros:

Great hotel. Great employees. The breakfast is good. The make even omeletts at your choice. Nice area with a lot og places to eat

2026-04-04 • via Nuitee
D
David • couple • us
10
A caring manager and an excellent hotel made all the difference
Pros:

After some issues with Hilton we were happy to talk to Cameron the manager
He went out of his way to explain the advantages of his hotel and offer us a great room
We were happy we decided to stay at this well run and attractive hotel
Great pool

2026-04-01 • via Nuitee
D
Dina • family_with_children • us
10
2026-04-01 • via Nuitee
S
Seda • extended_group • us
10
2026-03-30 • via Nuitee
M
Matthew • extended_group • us
9
Pros:

location and room layout

Cons:

bathtub needs a refresh . the glaze is peeling

2026-03-27 • via Nuitee
K
Karen • couple • us
8
Good stay but for price could have been better quality in the rooms.
Pros:

Good location, nice pool and lobby, great breakfast daily. Free happy hour daily.

Cons:

Rooms need to be updated or refurbished. Bathtub was peeling from repairs. Sleeper sofa had stains.

2026-03-25 • via Nuitee
M
Mark • solo_traveller • us
10
2026-03-19 • via Nuitee
E
Emptynester99 • Couples • Sarasota, Florida
8
Great hotel but disappointed this trip
Pros:

We have always loved this hotel as it's near my son and his family's home. We stay here often. This is the first visit in many as a diamond member that we were charged for the overnight vehicle fee. All times previously we have been comped. There are many options for us in the Scottsdale/Phoenix vicinity where we wouldn't have to pay an overnight parking fee. Unfortunately we will be opening up our search for our future visits. The overnight fee adds up. I'm sorry to say this as we've enjoyed our stays here for many years.

2026-03-13 • via Tripadvisor
Q
Q5145KDdavidh • Business • Roseville, Placer County, California
2
This Property Should Not Represent the Embassy Suites Brand
Pros:

I stay at Hilton properties frequently and always request a high floor at check-in. On this stay, I was assigned a first-floor room where the windows were only a few feet from the parking lot. It felt more like a motel setup than what I expect from an Embassy Suites.
There was also no acknowledgement of Hilton Diamond status at check-in. Normally that’s standard at most Hilton properties.
The hotel itself feels very dated and clearly needs renovation. The staff also seemed confused and unprepared to handle basic requests.
After I complained about the room, they moved me to the third floor. Unfortunately that room wasn’t much better and was also in serious need of updating.
Midway through my stay the manager texted asking how the stay was going on a scale of 1–5. I responded with a 2. She asked if she could call me between 1:00 and 5:00. The call never happened.
Another odd thing: after every Hilton stay I typically receive an email asking me to review the property. I never received one for this stay.
There are simply too many other hotel options in this area to justify staying at this Embassy Suites again. In its current condition it does not reflect what most people expect from the Embassy Suites brand.

2026-03-11 • via Tripadvisor
D
Diane • couple • us
10
Enjoyed it
Pros:

I liked it Very Nice Hotel very clean

Cons:

The Happy Hour Food

2026-03-03 • via Nuitee
K
Kecia • couple • us
1
Drug dealers, drug addicts , roaches and prostitution
Pros:

Nothing

Cons:

Nasty and ghetto

2026-03-02 • via Nuitee
A
Amber • couple • us
10
2026-03-02 • via Nuitee
V
Varina • couple • us
10
2026-03-02 • via Nuitee
P
Parviz • family_with_children • us
8
Overall stay was good.
Pros:

The breakfast was great, so is the location.

Cons:

Accessible room with lots of space to move around with wheelchair but getting into and out of the room was hard to to automatic door spring was to hard for opening the door. The water in the shower took 7 minutes to get to 90 degree (according to the technician tested the water). You should let the customer know about those condition, specially for disabled people and wheelchair users.

2026-02-28 • via Nuitee
P
Paula • solo_traveller • us
10
I will be back!
2026-02-27 • via Nuitee
I
Irma • couple • us
6
Pros:

Retirement community

Cons:

The room felt stuffy, but it was large

2026-02-25 • via Nuitee
A
Abbi • couple • us
5
Won’t stay there again. Expensive for such a tired building
Pros:

Close to my work

Cons:

Dirty walls in the room, terrible pillows and uncomfortable beds

2026-02-25 • via Nuitee
T
Tiffany • extended_group • us
10
2026-02-24 • via Nuitee
P
Patti • couple • us
10
2026-02-24 • via Nuitee
G
Gary • solo_traveller • us
9
2026-02-24 • via Nuitee