FERGUS Puerto de la Cruz

Hotels
8 (1151 reviews)
Avenida Marqués de Villanueva del Prado , Puerto de la Cruz , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Good location
Comfortable rooms
Cons:
Food quality
Lack of amenities
Room maintenance issues

Categories

Cleanliness
8.25
The hotel is described as very clean.
Service
8.75
The staff is consistently described as friendly and accommodating.
Location
8.75
The location is mentioned to be perfect for exploring the center.
Room Quality
7.75
Rooms are comfortable, but there are mentions of issues such as outdated fittings.
Amenities
7.25
Amenities are lacking, particularly issues with the buffet and lack of maintenance.
Value for Money
8.25
Value for money is generally acceptable, though with some complaints about the food quality.
Food and Beverage
6.75
Food quality and variety had several negative mentions, impacting the dining experience.
Overall Experience
8.25
Overall pleasant experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Luxurious Outdoor Pools and Gardens
Hotel Puerto de la Cruz boasts 2 outdoor swimming pools surrounded by lush gardens, offering a serene and picturesque setting for relaxation.

Entertainment and Dining Options
Guests can enjoy live entertainment and music at the buffet restaurant and bar, creating a vibrant atmosphere for a memorable stay.

Convenient Shuttle Service and Nearby Attractions
With a free shuttle service to the Martianez Shopping Centre and proximity to the stunning Mount Teide National Park, Hotel Puerto de la Cruz provides easy access to both leisure and adventure.

Book your stay at Hotel Puerto de la Cruz now to experience a perfect blend of comfort and convenience.

Important information:

Please note that the half-board rates include breakfast and dinner.
Lunch hours: From 1:00 p.m. to 3:00 p.m., every day
Dinner hours: From 18:30 p.m. to 21:00 p.m. from November to April and from 19:00 to 21:30 from May to OctoberWhen booking half board, note that drinks are not included.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 1151 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
L
Luisana Coromoto • solo_traveller • es
10
2026-05-09 • via Nuitee
M
Morales Chinea • solo_traveller • es
10
Pros:

La limpieza, la atención y el precio

2026-05-04 • via Nuitee
Y
Yanira • family_with_children • es
4
Pros:

Atendimiento del personal y limpieza

Cons:

Los menús de comidas tanto en el horario de desayuno como en el horario de cena muy pobres, poca variedad y de mala calidad.

2026-05-03 • via Nuitee
P
Pérez Enríquez • couple • es
6
Aceptable pero se esperaba más con la cantidad pagada
Pros:

Las habitaciones

Cons:

Pues que reserve una habitación doble superior por booking por 378€ y luego la magnus que es la más cara salga por 368€ y por la web de ellos 306€
Y luego si tenemos todo incluido incluye menos de 2 cocteles y todo bebidas de mala calidad aún haber pagado todo incluido y teniendo que pagar las bebidas. Y sobre todo sin informar sobre esto en ningún momento

2026-05-03 • via Nuitee
B
Beneharo • couple • es
8
MI EXPERIENCIA FUE BUENA, PERO ALGO PLANA. FUE NORMAL.
Pros:

LA HABITACIÓN LIMPIA Y MUY BONITA

Cons:

EL DESAYUNO PODRÍA HABER SIDO MEJOR, CON MAYOR DIVERSIDAD

2026-04-23 • via Nuitee
M
Mariusz • family_with_children • pl
8
Pros:

Lokalizacja

2026-04-19 • via Nuitee
M
Marion • solo_traveller • fr
8
Pros:

Belle chambre, très propre, bonne literie, piscine chauffée, emplacement assez proche du centre, bon petit dej

Cons:

Parking payant

2026-04-17 • via Nuitee
H
heike • family_with_children • ch
8
Grosses Hotel mit Blick auf das Meer
Pros:

Gute Lage mit Blick auf das Meer, nah an der Bushaltestelle

Cons:

Das Wasser für den Fruehstueckstee war das Leitungswasser, so hat der Tee nicht besonders gut geschmeckt. In der Badewanne waren bei unserer Ankunft noch Haare von den vorigen Gaesten.

2026-04-17 • via Nuitee
• couple • es
10
2026-04-16 • via Nuitee
A
Ayoze • couple • es
8
Pros:

Es mi 4 vez aqui y todas siempre buenas! La habitación algo cutre ya que nos toco de las estandar pero de resto genial! Personal zonas y todo

2026-04-16 • via Nuitee
E
Elina • solo_traveller • es
8
Pros:

La habitación estaba genial íbamos con un bebé y en vez de una cuna nos pusieron una cama pequeña y muchísimo mejor.

Cons:

Nada

2026-04-13 • via Nuitee
J
Jennifer • family_with_children • gb
8
2026-04-13 • via Nuitee
A
Alvaro • family_with_children • es
7
2026-04-13 • via Nuitee
M
María Adoración • couple • es
10
Un maravilloso fin de semana con mis amig@s
2026-04-12 • via Nuitee
J
JEAN JACQUES • solo_traveller • fr
8
2026-04-12 • via Nuitee
A
Adi • solo_traveller • es
9
2026-04-09 • via Nuitee
D
Ditti • couple • hu
9
2026-04-07 • via Nuitee
A
Aura • family_with_children • it
8
2026-04-07 • via Nuitee
T
Twodoubleyou • couple • de
9
Es war alles bestens
2026-04-03 • via Nuitee
S
Santiago • couple • es
8
2026-03-30 • via Nuitee