FERGUS Puerto de la Cruz

Hotels
8 (1123 reviews)
Avenida Marqués de Villanueva del Prado , Puerto de la Cruz , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Good location
Comfortable rooms
Cons:
Food quality
Lack of amenities
Room maintenance issues

Categories

Cleanliness
8.25
The hotel is described as very clean.
Service
8.75
The staff is consistently described as friendly and accommodating.
Location
8.75
The location is mentioned to be perfect for exploring the center.
Room Quality
7.75
Rooms are comfortable, but there are mentions of issues such as outdated fittings.
Amenities
7.25
Amenities are lacking, particularly issues with the buffet and lack of maintenance.
Value for Money
8.25
Value for money is generally acceptable, though with some complaints about the food quality.
Food and Beverage
6.75
Food quality and variety had several negative mentions, impacting the dining experience.
Overall Experience
8.25
Overall pleasant experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:07

Property Description

Luxurious Outdoor Pools and Gardens
Hotel Puerto de la Cruz boasts 2 outdoor swimming pools surrounded by lush gardens, offering a serene and picturesque setting for relaxation.

Entertainment and Dining Options
Guests can enjoy live entertainment and music at the buffet restaurant and bar, creating a vibrant atmosphere for a memorable stay.

Convenient Shuttle Service and Nearby Attractions
With a free shuttle service to the Martianez Shopping Centre and proximity to the stunning Mount Teide National Park, Hotel Puerto de la Cruz provides easy access to both leisure and adventure.

Book your stay at Hotel Puerto de la Cruz now to experience a perfect blend of comfort and convenience.

Important information:

Please note that the half-board rates include breakfast and dinner.
Lunch hours: From 1:00 p.m. to 3:00 p.m., every day
Dinner hours: From 18:30 p.m. to 21:00 p.m. from November to April and from 19:00 to 21:30 from May to OctoberWhen booking half board, note that drinks are not included.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 1123 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
E
Evaldas • family_with_children • lt
8
Pros:

Patogios lovos, gera vieta, puikus vaizdas į vandenyną

Cons:

Reiktų šiek tiek atsinaujinti.

2026-03-12 • via Nuitee
I
Isidro Alexis • couple • es
10
2026-03-09 • via Nuitee
J
Jiovanni • couple • es
7
2026-03-08 • via Nuitee
R
Rapai • solo_traveller • hu
10
2026-03-06 • via Nuitee
K
Kateneri • family_with_children • es
7
Pros:

La amabilidad del personal

Cons:

Habían algunas fallas en la habitación y a pesar de comentarlo en recepción en la mañana, tuvimos que volver a bajar en la tarde y esperar todo el día a qué servicio técnico fuese.
Había variedad de comida pero de proteína normalmente había cerdo, no han tenido en cuenta las personas que no comemos este tipo de proteína.
El personal del restaurante la primera noche muy agradables pero al día siguiente en el desayuno y almuerzo nos dijeron que colocáramos los cubiertos en nuestra mesa y lo cogieramos de su puesto.

2026-03-03 • via Nuitee
T
Tamara • family_with_children • es
8
2026-03-03 • via Nuitee
D
D.AGUSTIN • couple • es
10
Lo mejor, muy contento
Pros:

Todo, el trato del personal es muy muy bueno, amable y familiar

Cons:

Nada

2026-03-01 • via Nuitee
F
Fran • couple • es
8
Estuvo bien
Pros:

Piscina ,habitación

Cons:

La comida estaba en general fría

2026-03-01 • via Nuitee
C
Chantal • solo_traveller • es
9
2026-02-28 • via Nuitee
M
Minna • family_with_children • fi
8
Cons:

Aamiaisella aika kova meteli, kun sali on täynnä ruokailijoita.

2026-02-28 • via Nuitee
C
CDtenerife • couple • es
9
Pros:

El recepcionista Julio, una persona increible, agradable, cercana.

2026-02-26 • via Nuitee
E
eva victoria • family_with_children • es
10
2026-02-22 • via Nuitee
M
Marige • family_with_children • es
9
2026-02-14 • via Nuitee
C
Csaba • couple • hu
8
2026-02-11 • via Nuitee
N
Nayim Ravelo • family_with_children • es
8
Pros:

Las vistas, el confort, el jacuzzi de la habitación.

2026-02-09 • via Nuitee
P
Peter • couple • gb
7
budget package hotel
Pros:

views

Cons:

cold at night, no heating, 1 blanket. No shower, no hand rails in bathroom

2026-02-09 • via Nuitee
A
Ana • family_with_children • es
10
Pros:

Un hotel que no es nuevo pero está muy bien cuidado. La zona de piscina muy bonita. Aunque no la pudimos disfrutar porque hacía mal tiempo. El desayuno muy bien. Muy cerca de zona de bares etc

2026-02-08 • via Nuitee
R
Renata • family_with_children • fr
9
Merveilleux hôtel
Pros:

Le toit terrasse et la surprise du jacuzzi, le concert dans le hall de l'hôtel le soir

2026-01-21 • via Nuitee
R
raquel • couple • es
7
2026-01-20 • via Nuitee
A
aniria • family_with_children • es
10
Cons:

buffet desayuno

2026-01-19 • via Nuitee