FERGUS Puerto de la Cruz

Hotels
7.9 (1222 reviews)
Avda. Marques Villanueva del Prado s/n , Puerto de la Cruz , ES
+34 922 38 40 11
[email protected]

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Paid
Children allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Very attentive and friendly staff (named employees praised)
Good location with sea/port views from some rooms
Clean and varied food for many guests
Pleasant pool and entertainment/animation
Reception and restaurant service highlighted as excellent
Cons:
Rooms are somewhat old/outdated and show maintenance issues (leaks, wear)
Inconsistent cleanliness for some (dirty toilet seat, housekeeping mistakes)
Some food/beverage items criticized (poor juices, limited snacks)
One pool bar charging despite all-inclusive; loud music at the pool
Access involves steep slopes; mismatch between photos and reality for some

Categories

Cleanliness
7.5
Mixed reports: many guests found the hotel very clean, but several mentioned issues (toilet seat dirt, leaks that reappeared, inconsistent housekeeping).
Service
9.5
Consistently praised — reception and restaurant staff (named staff like Juan Carlos, Julio, Carlos, María) described as very attentive and friendly.
Location
8.7
Generally positive: good location with nice sea/port views for some rooms, though access involves steep slopes for entry to the property.
Room Quality
7
Rooms seen as somewhat dated; guests reported worn/old rooms, mattress concerns, and maintenance problems such as bathroom leaks.
Amenities
8
Pool, animation and facilities are appreciated and have improved, but there are inconsistencies (one pool bar charging despite all-inclusive, loud pool music at times).
Value for Money
7
Mixed perceptions: some guests felt the hotel did not match photos and noted maintenance issues, reducing perceived value; others felt service and facilities justified the stay.
Food and Beverage
7.5
Many praise varied and tasty food and good breakfast, but complaints include poor juice quality, limited snack variety, and occasional cold or uninspired lunch/dinner service.
Overall Experience
8
Overall positive stays for many due to staff, upgrades and location, but some guests were disappointed by management response to incidents, room condition and specific service failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 14:45

Property Description

FERGUS Puerto de la Cruz is a hotel with views of Mount Teide and the Atlantic, in the heart of northern Tenerife. Surrounded by gardens and with one pool designed by Canarian artist César Manrique, it has pools (one heated), restaurant, bar and a location a short walk from the beaches. MAGNUS offers exclusive top-floor rooms with a rooftop sundeck and jacuzzi. 301 rooms and suites with private terrace.

Important information:

Please note that the half-board rates include breakfast and dinner.
Lunch hours: From 1:00 p.m. to 3:00 p.m., every day
Dinner hours: From 18:30 p.m. to 21:00 p.m. from November to April and from 19:00 to 21:30 from May to OctoberWhen booking half board, note that drinks are not included.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 1 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    A parking garage is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

7.9
Based on 1222 reviews
Cleanliness: 7.5
Service: 9.5
Location: 8.7
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8
D
Daniela • extended_group • es
7
Agradable
Pros:

Nos subieron la categoria de la habitacion, por lo que nuestra estancia fue mucho más comoda. Habitación amplia, con luz natural, baño grande con todo lo necesario (incluso crema hidratante).
Television smart TV.
Wifi gratis sin registro.
Buffet grande y cómodo.
Piscina muy bonita, agradable.
Personal de recepción muy agradable y siempre dispuesto a ayudar.
Limpieza.

Cons:

Comida del buffet en variedad y calidad limitada.
Muy mal sabor y calidad del agua.

2026-10-13 • via Nuitee
A
Aldara • couple • es
6
2026-10-12 • via Nuitee
G
Galan Alvarez • solo_traveller • es
10
2026-10-10 • via Nuitee
A
Alba • extended_group • es
9
2026-10-07 • via Nuitee
I
Ivanna • couple • es
10
2026-09-18 • via Nuitee
M
Malo • couple • es
6
Una experiencia empañada por una mala gestión.
Pros:

Las Habitaciones Magnus. Las orientadas a la vista mar, tienen una panorámica muy bonita del Puerto de la Cruz. El personal de recepción muy atento en todo momento.

Cons:

La atención recibida por la dirección del hotel, al intentar solventar una incidencia acaecida en la piscina, no contestó a las preguntas que le formulé ni me dio soluciones al respecto.

2026-09-17 • via Nuitee
A
Antonio • family_with_children • es
4
Muy mejorable
Pros:

La atención

Cons:

La habitación, los servicios en general. Está muy mal conservado y no tiene nada que ver las fotos con lo que realmente es.

2026-09-16 • via Nuitee
D
Daniel • solo_traveller • es
8
Pros:

Nos atendió en recepción Juan Carlos el cual siempre nos mostró su simpatia y nos ayudó en todo, además nos informó de los extras que nos facilita el hotel.

Una grata atención la de Juan Carlos que será lo que me haga volver otra vez.

Cons:

Las bebidas de los buffet y la falta de mermelada en el desyuno que no localicé.
Las bebidas me refiero a los jugos de naranja, que no eran muy buenos de sabor

2026-09-16 • via Nuitee
I
Ivanova • solo_traveller • es
10
Una buena experiencia
Pros:

El recepcionista julio una maravilla que ya le queda poco en la empresa ya que se va a jubilar le deseamos todo lo mejor gracias por el atendimiento

Cons:

Las habitaciones un poco antiguas por lo menos la que nos asignaron

2026-09-15 • via Nuitee
A
Aarón • couple • es
8
Muy comodo, limpio, los trabajadores agradables
Pros:

Si nos gustó

Cons:

Las cuestas que hay para ir a la entrada

2026-09-14 • via Nuitee
R
roberto • solo_traveller • es
8
2026-09-13 • via Nuitee
G
gloria sandra • solo_traveller • es
10
2026-09-13 • via Nuitee
J
JESUS NEFTALI • couple • es
7
2026-09-12 • via Nuitee
M
Marzena • couple • pl
10
2026-09-12 • via Nuitee
Y
Yunes Martin • solo_traveller • es
9
Pros:

El trato del personal fue excelente

2026-09-11 • via Nuitee
N
Neil • solo_traveller • gb
9
Pros:

Much improved over the years we have been staying , the accommodation, facilities and food have all been upgraded , which lends to a lovely stay .The staff were all very good , from poolside to main bar to the restaurant.

2026-09-11 • via Nuitee
J
Jasmina Desire • solo_traveller • es
9
2026-09-10 • via Nuitee
K
Kev • solo_traveller • es
10
Puerto gem
Pros:

Everything was great. Super friendly staff, great location. Comfortable beds, great choice of food. Would highly recommend

Cons:

Nothing to not loke

2026-09-10 • via Nuitee
M
Martin • couple • es
6
Lo pasé bien
Pros:

El desayuno y la piscina

Cons:

El almuerzo y la cena

2026-09-07 • via Nuitee
M
María del Pino • solo_traveller • es
9
Pros:

El personal del hotel muy amable, tanto en recepción como en comedor y en el bar de la piscina..La comida muy variada y sabrosa.Todo estaba limpísimo

Cons:

Tal vez el colchón de mi cama pero eso no me impidió dormir

2026-09-07 • via Nuitee