DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2324 reviews)
401 Buffalo Avenue , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2324 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
D
Dawn • couple • us
8
2026-02-14 • via Nuitee
T
Tammy • couple • us
10
Pros:

The individual that checked us in was very welcoming.

2026-02-11 • via Nuitee
M
Monika • couple • us
8
2026-01-30 • via Nuitee
T
Tracy • extended_group • us
10
Pros:

Perfect location and clean rooms. Staff was kind.

2026-01-22 • via Nuitee
J
Joshua • couple • us
10
2026-01-20 • via Nuitee
J
Jennifer • couple • ca
5
2026-01-20 • via Nuitee
S
SANTIAGO • family_with_children • co
10
Amazing
Pros:

Excelente

2026-01-20 • via Nuitee
K
KI WOONG • family_with_children • kr
8
더블트리 바이 힐튼 호텔 나이아가라 폴스 숙박 후기
Pros:

위치 공원 내

Cons:

주변 인프라

2026-01-19 • via Nuitee
Y
Yuki • family_with_children • us
9
2026-01-19 • via Nuitee
P
Patricia • family_with_children • us
7
2026-01-19 • via Nuitee
M
Martha • family_with_children • us
10
2026-01-19 • via Nuitee
B
Beth • extended_group • us
7
Pros:

It was clean, staff was welcoming, and the cookies were warm :)

Cons:

There weren’t enough towels in our room for 4 people.

2026-01-19 • via Nuitee
M
Mary • family_with_children • us
10
Excellent Hospitality
Pros:

Staff was amazing! Room view was exceptional and clean. We ordered room service for breakfast and it was delivered quickly, very clean and food was delicious! They gave us extra chocolate chip cookies to take home on our checkout! Highly recommend!

Cons:

NA

2026-01-19 • via Nuitee
S
Sharlene • family_with_children • vi
10
2026-01-19 • via Nuitee
R
Robert • family_with_children • us
10
Great time
Pros:

Everything

2026-01-19 • via Nuitee
H
Hiwot • extended_group • us
10
2026-01-19 • via Nuitee
K
Kelly A • couple • us
10
2026-01-19 • via Nuitee
S
Somayeh • solo_traveller • us
9
2026-01-19 • via Nuitee
M
MEHRI • couple • us
7
It was good
Pros:

The buffet was bad
The coffee was awful

Cons:

Time between chen in and check out is too long
All of hotels check out is at 14

2026-01-19 • via Nuitee
M
Mahdieh • couple • us
6
Definitely does not justify the price.
Pros:

The room with a river view is nice, comfortable, and pleasant overall, and the pool is enjoyable.

Cons:

The service was below average, considering the price. The front desk staff were not very welcoming. We mentioned that it was our honeymoon before arrival, but there was no acknowledgment, gift, or special gesture.

2026-01-19 • via Nuitee