DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2374 reviews)
401 Buffalo Avenue , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2374 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
B
Balicki • couple • ca
9
2026-05-16 • via Nuitee
G
Gundula • couple • de
4
2026-05-16 • via Nuitee
D
Dryzhak • extended_group • us
9
Beautiful location, amazing people who work in there
Pros:

The location and stuff was amazing

Cons:

Cleaners should look a little closer into the details

2026-05-15 • via Nuitee
J
Junaid • solo_traveller • us
10
2026-05-14 • via Nuitee
M
Michael • couple • us
10
2026-05-14 • via Nuitee
A
Allison • couple • us
10
I loved staying at the hotel everyone was very nice and helpful and clean. My room felt clean I would definitely stay th
Pros:

Close to all the attractions. We didn’t know what to expect it was our first time at Niagara Falls and we loved it.

2026-05-13 • via Nuitee
M
Mark • couple • us
5
Front desk staff was friendly.
Cons:

The king size mattress was uncomfortable and squeaked every move you made.

2026-05-11 • via Nuitee
C
Catherine • family_with_children • au
9
Modern hotel, excellent location
Pros:

Modern hotel situated within easy walking distance of Niagara Falls. We also enjoyed the small gym and relaxing in the pool/spa after visiting the Falls.

2026-05-11 • via Nuitee
M
michaellL7190ZN • Family • Coeur d'Alene, Idaho
10
Great hotel experience! 👍🏼
Pros:

Awesome experience! Clean rooms & very nice & helpful staff. Perfect location.. close to everything! Highly recommend. Only bummer was no microwave in the room. Otherwise fabulous!

2026-05-05 • via Tripadvisor
A
Andy • solo_traveller • ca
6
Pleasant staff. Clean. Uncomfortable bed. Great view
Pros:

Clean great location

Cons:

Bed was very uncomfortable. My wife and I didn’t get a good nights rest.

2026-05-05 • via Nuitee
S
Sonomi • couple • us
9
Pros:

Location was great. Staff were friendly and very helpful. Sarah at the front desk helped Mae a very memorable trip. Indoor heated pool and spa were excellent as well

Cons:

No complaints

2026-05-05 • via Nuitee
G
Gobeenath • family_with_children • ca
7
Ok
Pros:

Location was good

Cons:

Maintenance is not good; both room not confortable and checked and refilled items

2026-05-03 • via Nuitee
M
Marques • solo_traveller • us
6
2026-05-01 • via Nuitee
D
Damire • extended_group • us
10
2026-04-28 • via Nuitee
D
Darrell • couple • us
7
Ok after we got clean bedding
Cons:

Dirty bed spread. Blood stains and brown spots

2026-04-27 • via Nuitee
G
Genesis • extended_group • cr
10
Personal e instalaciones que superan expectativas!
Pros:

Staff amable, excelente ubicación y mantenimiento de las instalaciones.

2026-04-27 • via Nuitee
H
Henry • couple • br
8
ESTADA TRANQUILA SEM SOBRESALTOS
Pros:

BOA LOCALIZAÇÃO

Cons:

ESTADA TRANQUILA SEM SOBRESALTOS

2026-04-27 • via Nuitee
S
Sagar • family_with_children • in
8
2026-04-21 • via Nuitee
K
Kylee • extended_group • us
10
One of the best stays I’ve had
Pros:

Upon my arrival I was greeted by the front desk. I got my room super quick and we were on the 9th floor. Our room was big and spacious for four of us being in there. The bathroom was huge, and it was a walk in shower and it had a spot to sit in the shower too. The only thing I didn’t like was the soaps it didn’t smell to good. But it got us clean. The breakfast was really good, basic hotel breakfast. For all 4 of us it was about $86 for the breakfast buffet. But I really enjoyed that the location was about a 8 min walk to the falls and everything else surrounding. I would highly recommend this location.

Cons:

Absolutely nothing

2026-04-21 • via Nuitee
M
Mirtala • solo_traveller • us
10
Pros:

Front desk clerk jason was a phenomenal. Very friendly staff and friendly environmental service staff.

Cons:

Friendly staff, and cookies

2026-04-20 • via Nuitee