DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2442 reviews)
401 Buffalo Avenue , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2442 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
S
Stanislaw • family_with_children • pl
8
Lokalizacja przede wszystkim. Blisko stacji Path Orange a więc dostanie się na Manhattan starczy parę minut.
Pros:

Hotel blisko stacji metra oraz zatoki. Obok duże centrum handlowe więc lokalizacyjnie bardzo dobry.

Cons:

Niestety pokój mieliśmy od strony wentylatorów które były uciążliwe w nocy.

2026-07-18 • via Nuitee
H
Henry • family_with_children • us
5
There are still many dirty spots and hair in various places.
Pros:

There are still many dirty spots and hair in various places.

Cons:

There are still many dirty spots and hair in various places.

2026-07-16 • via Nuitee
J
john • couple • us
9
2026-07-16 • via Nuitee
M
MARIA • family_with_children • us
9
Excellent
Pros:

The room was available for us before the checkin time! that was excellent.

Cons:

We were happy with about everything. I would say that the dinner. We paid for prime ribeye steak but it was not prime. and no garbage bags in the room.

2026-07-15 • via Nuitee
H
Harsh • family_with_children • in
7
2026-07-14 • via Nuitee
A
Atul • family_with_children • us
1
Pros:

The staff are extremely rude and the room was not clean it had dust in every corner I have pictures of old dilapidated coffee makers in my room I am highly disappointed with my stay

2026-07-13 • via Nuitee
F
fedra • couple • co
9
2026-07-13 • via Nuitee
A
Andrew • couple • us
10
2026-07-13 • via Nuitee
D
Donna • family_with_children • us
10
Just amazing!
Pros:

How close to Niagara falls it was, staff was great, cookies were great, the view of my room was beautiful.

2026-07-12 • via Nuitee
L
L • family_with_children • au
10
We were very happy with our decision. Wished we could have stayed longer.
Pros:

Our king suite was absolutely perfect. Lovely view and spotless.
We loved the warm chocolate walnut cookies

Cons:

I wish breakfast was available at the price point.

2026-07-10 • via Nuitee
S
Saumil • solo_traveller • us
10
Very good
Pros:

Very good

Cons:

Very hoi

2026-07-09 • via Nuitee
M
Moyo • family_with_children • us
10
2026-07-08 • via Nuitee
T
Trung • family_with_children • us
10
2026-07-08 • via Nuitee
K
Kostenko • solo_traveller • il
7
2026-07-07 • via Nuitee
M
Marta • family_with_children • ch
10
Perfect hotel to visit niagara falls
Pros:

Location was perfect such as facilities

Cons:

Nothing

2026-07-06 • via Nuitee
T
THANYASIRI • family_with_children • us
1
Cleanliness not acceptable from high reputation hotel
Pros:

Mold in bathroom. From Hilton hotel??

Cons:

Cleanliness

2026-07-06 • via Nuitee
G
Gulzoda • extended_group • us
8
2026-07-06 • via Nuitee
E
Ekaterina • solo_traveller • ru
7
Cons:

Очень примитивно все - обслуживание минимальное, никто не помогает с багажом, в номерах нет воды , нет кулеров, только платно

2026-07-05 • via Nuitee
N
Nisreen • family_with_children • jo
6
Pros:

Rooms were spacious and the location was good.

Cons:

Very basic hotel, not a 4 star hotel definitely. Both rooms were not cleaned during our stay. No complimentary water in the rooms. The room didn't have a safe. Breakfast buffet is very bad and not worth the price at all. The hotel has no laundry services, which is really strange.

2026-07-02 • via Nuitee
黄 • couple • us
1
2026-07-02 • via Nuitee