DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2427 reviews)
401 Buffalo Avenue , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2427 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
N
Nisreen • family_with_children • jo
6
Pros:

Rooms were spacious and the location was good.

Cons:

Very basic hotel, not a 4 star hotel definitely. Both rooms were not cleaned during our stay. No complimentary water in the rooms. The room didn't have a safe. Breakfast buffet is very bad and not worth the price at all. The hotel has no laundry services, which is really strange.

2026-07-02 • via Nuitee
黄 • couple • us
1
2026-07-02 • via Nuitee
I
Indrajit • solo_traveller • us
10
2026-07-01 • via Nuitee
M
Meryem • couple • tr
8
Müthiş Konum
Pros:

Konumu harikaydı, deniz manzaralı odaları çok huzurlu.

Cons:

Room servise yoktu.
Odaya su bırakmadılar, sular ücretliydi.

2026-07-01 • via Nuitee
C
Cheryl • solo_traveller • us
10
Fun
Pros:

Loved it and waking up to the view

2026-06-29 • via Nuitee
B
Boyer • solo_traveller • us
9
2026-06-28 • via Nuitee
A
Alexander • couple • ru
10
Цена/качество отлично. Вечер в лобби баре - обязательно включите в программу посещения.
Pros:

Тихо. Очень приличный бар и курилка перед входом. Свежий ремонт номеров.

Cons:

Отрицательных впечатлений не было.

2026-06-27 • via Nuitee
B
Breedlove • solo_traveller • us
10
Overall good time at Doubletree Hilton Niagara
Pros:

Walking distance to everything , Restaurant had good food.

Cons:

I cant think of nothing

2026-06-26 • via Nuitee
T
Tareeka • solo_traveller • vn
8
Chasing waterfalls
Pros:

Great location with a stunning water front view.
Convenient to do all things Niagara.
Staff were extremely helpful & friendly.
Love the warm cookies at check in.

Cons:

No faults

2026-06-26 • via Nuitee
H
Hokkins • couple • ae
2
2026-06-25 • via Nuitee
J
Joanne • family_with_children • ie
7
It was ok for what we needed but wouldn’t stay again.
Pros:

Good breakfast, easy walk to the Falls.

Cons:

Pool and jacuzzi area needed cleaning, sludge on the surface of the jacuzzi.

2026-06-25 • via Nuitee
S
Suzanne • couple • us
5
Would not recommend
Pros:

Na

Cons:

Beds like rocks
Unsafe walk to casino and no shuttle
Limited parking

2026-06-25 • via Nuitee
B
Barbara • couple • us
10
Pros:

The hotel staff were all extremely kind and helpful. The rooms were clean and comfortable. Very close to the falls, about 15 minute walk!

2026-06-25 • via Nuitee
V
Vilma • extended_group • pa
9
2026-06-24 • via Nuitee
C
Christina • couple • us
5
Could have been way better for the price that we paid for one night.
Pros:

The property is continently located within 10-15 minute walking distance of the falls and activities pertaining to.

Cons:

The “river view” is not as grand as it was perceived to be.

2026-06-23 • via Nuitee
R
Ruben • family_with_children • us
10
Looking forward to be there again.
Pros:

Professional service people very, very polite, respect and honest

Cons:

Food was included very clean highly recommended

2026-06-23 • via Nuitee
K
Kim • solo_traveller • us
10
Pros:

Comfortable, Clean close to the falls within walking distance

Cons:

That you have to pay to park in the lot when you already pay for the room.

2026-06-23 • via Nuitee
E
Elaine • couple • us
9
Beautiful location stunning view on the top floor over looking the water. However I wouldn’t waste my time going to the
Pros:

The view was amazing!! Our room was spotless and the bed was very comfortable.

Cons:

The restaurant was a big disappointment my husband ate his whole meal before I even received my drink. The food was good the service was the absolute worst I’ve ever seen.

2026-06-21 • via Nuitee
M
MARTHA ROCIO • solo_traveller • co
8
Pros:

La ubicación

Cons:

Absolutamente nadie habla otro idioma diferente al ingles, la persona que nos vendió el tour de las cataratas del Niágara olvidó un pequeño detalle y era preguntar si teníamos pasaporte canadiense y cuando llegamos nos devolvieron el tour se daño

2026-06-20 • via Nuitee
K
Kenneth • family_with_children • us
10
2026-06-20 • via Nuitee