DoubleTree by Hilton Hotel Niagara Falls New York

Hotels
•
Doubletree by Hilton
8.2 (2338 reviews)
401 Buffalo Avenue , Niagara Falls , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Delicious food
Cons:
Cleanliness issues
Uncomfortable pillows
High price for amenities

Categories

Cleanliness
5.7
Several cleanliness issues reported, such as pubic hair and mildew in the room.
Service
9.2
Friendly staff reported, but some service requests were not fulfilled.
Location
9.7
Excellent location noted, with beautiful surroundings.
Room Quality
6.7
Mixed reviews due to room configuration and uncomfortable pillows.
Amenities
7.7
Positive comments about restaurant and pool, but outdated TV amenities.
Value for Money
7.7
Guests felt the experience didn't match the price paid.
Food and Beverage
9.7
High marks for food quality and complimentary snacks.
Overall Experience
9.2
Generally favorable, but with notable issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:19

Property Description

Luxurious Amenities
Experience the ultimate comfort at our hotel in Downtown Niagara Falls, featuring an indoor swimming pool, a fitness centre, and a business centre for your convenience.

Elegant Rooms
Relax in style in our rooms equipped with modern amenities such as a flat-screen TV, refrigerator, and coffee maker. Enjoy the stunning views of the city or river from select rooms, and pamper yourself in the en suite bathrooms with complimentary toiletries.

Prime Location
Located just steps away from Old Falls Street and Niagara Falls Conference Center, our hotel is the perfect choice for both leisure and business travelers. Explore the wonders of American Falls, only 1.2 km away, and enjoy easy access to Buffalo Niagara International Airport.

Book your stay at DoubleTree by Hilton Hotel Niagara Falls New York now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.2
Based on 2338 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 9.7
Overall Experience: 9.2
D
DOBLON • couple • us
10
2026-04-13 • via Nuitee
L
Lynda • couple • us
8
School break for children with pool.
Pros:

Location and pool

Cons:

Roll around desk chairs in room were
uncomfortable and tripping hazard.
No comfortable room seating.

2026-04-11 • via Nuitee
A
Antony • solo_traveller • gb
9
2026-04-10 • via Nuitee
A
Apryl • family_with_children • us
1
It was very disappointing.
Pros:

The view of the water that I paid to upgrade to.

Cons:

I was not told when I booked I would have to pay for parking. There was broken glass all over in front of elevators by pool area. It states the deposit is $50.00 yet I was charged $150.00. So it was $50.00 per night. When speaking g to manager about my concerns he was very dismissive and rude to me as a paying customer. He stated I need to take any concerns to booking. Com. I also messaged on the mobile page four times to the property my concerns and didn’t receive not one message back. The heater didn’t work properly and the first two nights woke up freezing. Then spoke to from desk and the explained how to work the heater since it doesn’t work by the thermostat on the wall. Was never told at check in! No toilet paper left in room first night but half a roll so ran out and had to use tissue in middle of the night! Overall complete horrible stay and I travel often.

2026-04-10 • via Nuitee
K
Kwajalein • family_with_children • us
8
Nice family environment. Not far from Rainbow Bridge
Pros:

The pool was great

Cons:

No microwave in the room, very disappointing. The trash cans in room are too small. Was not aware I would have to pay to park. Why?

2026-04-10 • via Nuitee
P
parra • family_with_children • us
7
Price by the experience is not enough
Pros:

People is really nice

Cons:

Some carpets were broke, the smell when we arrive to the room was nasty, and we did not have soap in the bathroom

2026-04-08 • via Nuitee
R
Rossana • family_with_children • co
10
2026-04-04 • via Nuitee
S
Siegfried • extended_group • mx
10
Pros:

everything really

Cons:

pool felt a little dirty

2026-04-01 • via Nuitee
Z
Zach • couple • us
10
2026-04-01 • via Nuitee
T
Tracy • couple • us
7
2026-03-28 • via Nuitee
E
Ebony • couple • us
9
2026-03-28 • via Nuitee
J
James • family_with_children • us
10
Excellent stay and can't wait to come back !!!!
Pros:

Cleanliness of bathroom and setup of lotions. Cookies & Waters given out. Friendliness of Staff!!!

Cons:

None at this time

2026-03-22 • via Nuitee
S
Stacey • extended_group • us
10
Pros:

Sarah working the front desk was amazing

2026-03-22 • via Nuitee
C
Christel • solo_traveller • us
10
2026-03-20 • via Nuitee
K
Kevin • family_with_children • us
6
Pleasant
Pros:

Very friendly staff. Always pleasant and the restaurant worker was amazing.

Cons:

We specifically chose this hotel because of the pool. Not a great experience. We left with all of our bathing suits and hair smelling musty. After several washes, the smell still hasn't come out.

2026-03-20 • via Nuitee
O
Oleh • extended_group • ua
9
2026-03-19 • via Nuitee
Y
Yohany • couple • us
5
2026-03-14 • via Nuitee
K
Kamily • extended_group • us
8
Pros:

ROOM AND POOL

Cons:

HAVING TO PAY $20 FOR BREAKFAST

2026-03-10 • via Nuitee
M
Ms • family_with_children • us
3
Would not return or recommend
Pros:

I liked the view

Cons:

My room was dirty, bed was uncomfortable and loud every time you move. Room was also freezing cold even with the heat all the up to it’s highest at 86 degrees

2026-03-02 • via Nuitee
K
Karis • couple • us
1
Horrible
Pros:

Everything broken

Cons:

Spent money for best room and everything was broken in it

2026-03-02 • via Nuitee