Hôtel du Grand Lac Excelsior

Hotels
8 (3265 reviews)
Rue Bon Port 27 , Montreux , ch

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Cleanliness issues
Need for refurbishment
Value for money concerns

Categories

Cleanliness
6.96
Some reviews mention cleanliness issues, such as old carpets and unclean sinks.
Service
8.93
Staff is consistently described as friendly and helpful.
Location
8.97
Great location mentioned in multiple reviews, close to attractions.
Room Quality
7.42
Rooms described as spacious but some concerns about outdated fixtures.
Amenities
7.95
Amenities like the pool are appreciated, but some areas need refurbishment.
Value for Money
7.41
Mixed reviews on value considering some areas are outdated and need refreshing.
Food and Beverage
8.46
Positive reviews about the breakfast and restaurant quality.
Overall Experience
7.93
Guests enjoyed their stay overall despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:47

Property Description

Luxurious Lakefront Location
The Hotel du Grand Lac Excelsior in Montreux offers a unique experience with its stunning lakefront location on Lake Geneva.

Historic Charm and Elegance
Step into a piece of history at this Belle-Epoque style hotel, showcasing authentic Art Déco stained-glass windows and a serene ambiance.

Wellness and Leisure Amenities
Indulge in relaxation with free access to the spa area, including a swimming pool, and stay active at the fitness room. The hotel also offers a healthcare centre for ultimate rejuvenation.

Experience the beauty of Montreux at Hotel du Grand Lac Excelsior. Book now to enjoy a luxurious stay with breathtaking views and top-notch amenities.

Important information:

Please inform the hotel in advance about the exact number of guests (adults and children) and include the age of the children.

For reservations for which payment must be made on site, we now ask for full payment (room, breakfast and tourist taxes) at check-in, before handing over the keys.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 4 years old to 11 years old stay for CHF 29 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 69 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 3265 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.46
Overall Experience: 7.93
T
Tracey couple au
10
Old world charm Hôtel magnificent balcony with lake view + access to promenade. We highly recommend this hotel
Pros:

Old world hotel charm, well worth to pay for a lake view balcony overlooking Lake Geneva, spectacular views. Hotel is quirky, easy to get list, indoor pool was great and we loved the terrace access to the beautiful Promenade

Cons:

Lots of changing lifts to get to your destination, very confusing. They need to put kettle + coffee ☕️ machine in rooms

2026-06-20 via Nuitee
A
Angèle couple fr
9
Pros:

Bien

2026-06-18 via Nuitee
B
Bridget couple gb
7
Pros:

Beautiful setting and views right on the lake.

Cons:

Property very tired. Carpets badly in need of a change.
No tea or coffee making in room.
Very odd having hotel linked to and part of a medical clinic!

2026-06-17 via Nuitee
M
Malcolm solo_traveller gb
10
Victorian charm in an excellent location.
Pros:

Excellent location with direct access to the Quay of flowers, which a beautiful and quiet part of the Montreux promenade.
Victorian charm about the whole place with fine victorian furniture may not be to everyones taste, but we liked it.
Large bedroom with high ceiling was easy to keep cool and had a good bathroom. Beds were comfortable.
We sat out every evening enjoying the amazing views of the French Alps.
Breakfast was good too, with friendly and helpful staff.

Cons:

There were 2 people working on laptops and making phone calls during breakfast, disturbing guests. Staff were aware that this was happening but didn't do anything to encourage the customers to make the calls in a more appropriate place, which they should have done.

Guests in the room next to ours smoked constantly on their balcony and the smoke came into our bedroom which was very unpleasant. We feel that smokers should be given a specific place to smoke and not allowed on the balconies.

2026-06-16 via Nuitee
C
Christophe couple fr
10
2026-06-15 via Nuitee
C
Christian solo_traveller ch
8
Très bien
2026-06-15 via Nuitee
G
Gert couple nl
8
Heerlijk hotel met magnifiek uitzicht op het meer!
Pros:

Het uitzicht op het meer, het zwembad en de stoelen buiten. Ontbijt is ook goed. 15
Minuten lopen naar station is prima te doen.

Cons:

Douchen in bad waarbij je zelf warm en koud water moeten mengen

2026-06-15 via Nuitee
B
Bouchra solo_traveller ch
5
2026-06-13 via Nuitee
C
Christin family_with_children de
8
Schöner Aufenthalt mit kleinen Abzügen
Pros:

Wunderschönes Hotel direkt am See. Die offenen Räume mit Garten sind sehr schön, man hat einen direkten Blick auf den See.

Cons:

Das Bettsofa für unseren Sohn war eher ungemütlich aber ansonsten war es ein sehr schönes Zimmer. Wenn man mit älteren Kindern reist würde ich eher ein eigenes Zimmer mit Verbindungstür empfehlen. Der Weg zum Hotelpool ist abenteuerlich.

2026-06-12 via Nuitee
R
Robert couple ch
7
2026-06-11 via Nuitee
F
Fabio couple br
10
Inesquecível. Fomos muito felizes na nossa estadia
Pros:

Que hotel senhores! Não consigo imaginar porque a nota não é maior... Vista magnífica de uma sacada inesquecível. Atendimento super atencioso da menina da recepção. Piscina semiolímpica incrível. Quarto muito bom e grande, banheiro enorme, localização de frente para o lago e não longe do centro nem da estação.

2026-06-11 via Nuitee
S
Stefan solo_traveller ch
5
Keine Empfehlung an meine Freunde. Wir werden dort auch nicht mehr buchen.
Pros:

Die Lage und die Aussicht.

Cons:

Das absolut veraltete und renovationsbedürftige Bad. / das baufällige Hotel als Ganzes. / die Hausruinen in der Nachbarschaft. / Das miserable Frühstück.

2026-06-11 via Nuitee
G
GiuliDC solo_traveller it
7
Affascinante ma non vale più di 150chf
Pros:

Camera vista lago. La vista vale tutto.
M2 per camera ottimi, camere spaziose e luminosissime.

Cons:

Le camere e la struttura sono molto vecchie.
Sembra di essere in un film.
Molti rumori, la camera dei vicini non era per niente isolata

2026-06-10 via Nuitee
A
Alyssia couple fr
10
Nous avons passé un très bon séjour où nous avons pu nous reposer en profitant de la salle de sport et la piscine de l’h
Pros:

La disponibilité du personnel, la variété du petit déjeuner et l’emplacement de l’hôtel face au lac

2026-06-10 via Nuitee
P
Peter solo_traveller gb
7
2026-06-08 via Nuitee
D
Dayana family_with_children ch
7
Good choice for a city trip
Pros:

Excellent location and very big room

Cons:

The hotel is rather old and the common areas have aged accordingly, gathered some dust and signs of usage.
The breakfast was rather limited but tasty

2026-06-08 via Nuitee
R
Rebecca couple gb
8
2026-06-07 via Nuitee
F
Florian solo_traveller ch
8
2026-06-06 via Nuitee
C
Charlene F solo_traveller us
10
Wonderful location
Pros:

Location, price, view

Cons:

Uncomfortable mattress

2026-06-06 via Nuitee
S
Suresh family_with_children ie
7
2026-06-04 via Nuitee