Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.2
Based on 580 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
R
ROBERT • couple • cl
10
2026-10-31 • via Nuitee
E
Eugenio • solo_traveller • cl
7
2026-10-31 • via Nuitee
E
Eugenio • extended_group • ar
7
2026-10-31 • via Nuitee
B
Betiana • solo_traveller • ar
9
2026-10-29 • via Nuitee
M
Monica • couple • cl
10
Perfecto, seguire yendo!
Pros:

El desayuno muy bien . Esta bien ubicado, tiene estacionamiento sin costo, amables las personas de recepcion y tambien en el restaurant.

Cons:

Nada, todo bien. Tal vez mas masitas dulces al desayuno. Pero igual me gusto todo. Muy bien la fruta.

2026-10-28 • via Nuitee
L
Lockemann • couple • de
7
Soggiorno con troppi piccoli problemi. Consiglio con riserva
Pros:

La posizione era ottima. Servizio lavanderia come promesso

Cons:

Nella doccia non si scaricava l’acqua. Si allagava il pavimento. Non c’era un vero armadio ma solo un angolino per appendere vestiti. Il concierge ha organizzato un servizio taxi per il triplo del prezzo di un servizio normale.
Durante mezz’ora nella hall mentre parlavo con amici sono stati spostati tavoli nel ristorante a fuori da una persona che li trascinava. Un rumore che non permetteva una normale conversazione. Si sentiva un po troppo il rumore della strada ma era accettabile

2026-10-27 • via Nuitee
H
Horacio • couple • cl
8
Cómodo.
Pros:

La ubicación, las habitaciones y estacionamiento.

Cons:

El aire acondicionado muy ruidoso .
El bar pocas opciones para una tableta o picada.

2026-10-27 • via Nuitee
O
Oana • couple • cl
1
Cons:

Hice la reserva en booking y llegando al hotel me dicen que no tienen habitaciones disponibles.

2026-10-26 • via Nuitee
C
Cecilia • solo_traveller • cl
5
Mal rato, mal día!
Pros:

El silencio, es confortable.

Cons:

Llegué con una reserva que hice en booking, a las 11:30 pm aprox.
De inmediato me dicen que me van a cancelar porque lo que yo reserve que es una cama grande no esta disponible que lo único que pueden hacer es entregarme una habitación con dos camas. (Publicidad engañosa)
A esa altura de la noche ante el problema que me origina el hotel no tuve mas opciones que aceptar la propuesta.
Al día siguiente bajo a tomar desayuno, y la persona que esta en recepción de los desayunos me dice que no puedo ingresar porque no hice reserva con desayuno incluido mal rato que debí aclarar porque mi desayuno si estaba incluido al momento de hacer la reserva , después del mal rato y tener que aclararlo me aceptan en el desayuno.

La puerta del baño esta completamente sucia por dentro.

2026-10-25 • via Nuitee
M
Maritza • couple • cl
10
2026-10-25 • via Nuitee
J
Josefa • couple • cl
10
Pros:

Todo, exelente Servicio

Cons:

Nada, todo bien

2026-10-25 • via Nuitee
M
MOHAMED • extended_group • lk
8
Very helpful
2026-10-24 • via Nuitee
F
Fernanda • couple • cl
10
2026-10-23 • via Nuitee
G
Gonzalo • solo_traveller • cl
8
Buena ubicacion
Pros:

Ubicacion

Cons:

Ha bajado mucho la calidad de los desayunos ,algo que se destacaba del hotel

2026-10-23 • via Nuitee
A
Arie • solo_traveller • nl
6
Pros:

goed bed
goed ontbijt

Cons:

Restaurant 's avonds: voor 9:45pm beperktere keuze; dan beter eerder sluiten. Geen aandacht bij werk van bediende.
Toilet op kamer spoelt door over rand.
Raam op kamer sluit niet.
Factuur in Euro duurder dan in USD

2026-10-22 • via Nuitee
U
Useche • solo_traveller • co
8
2026-10-22 • via Nuitee
P
Patricia • family_with_children • cl
10
Espectacular
Pros:

Espectacular todoooooo

2026-10-20 • via Nuitee
M
Maryam • couple • fr
7
2026-10-20 • via Nuitee
G
Guillermo • couple • ar
8
2026-10-19 • via Nuitee
J
Jean-Sebastien • couple • ca
6
Bien para descansar, malo para desayunar
Pros:

Habitacion comoda, oscura, y silenciosa. Fue agradable para descansar.

Cons:

La habitación y las instalaciones son viejas y podrián ser renovadas. El desayuno era desagradable y poco atractivo, frío y los huevos puro liquído.

2026-10-18 • via Nuitee