Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.95
Some cleanliness issues mentioned, particularly in the carpet.
Service
8.45
Mixed reviews, but generally friendly staff with a few negative instances.
Location
8.95
Excellent location highlighted in multiple reviews.
Room Quality
7.95
Room design was noted as uncomfortable by certain guests.
Amenities
7.95
Amenities exist, but some limitations regarding room service and the pool area.
Value for Money
8.45
General sentiment is positive, though some guests felt unnecessary charges for breakfast.
Food and Beverage
7.45
Several complaints regarding food quality and service.
Overall Experience
8.45
Overall satisfaction indicated, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:16

Property Description

Modern Accommodation and Free Wi-Fi
Novotel Santiago Vitacura, nestled in the upscale Vitacura district, offers contemporary lodging with complimentary Wi-Fi. The property's proximity to the sprawling Parque Arauco Mall adds to its allure. The well-appointed, air-conditioned rooms boast ample natural light through large windows, along with LCD TVs and spacious work desks. For a peaceful stay, the rooms are soundproofed, and the bathrooms are equipped with both a bath and a shower.

Convenient Location
Situated just 11.9 km from Metropolitan Santiago and 5.5 km from Espacio Riesco, Novotel Santiago Vitacura provides easy access to key attractions. Additionally, the hotel is a mere 20-minute drive from the airport, ensuring a hassle-free commute. Adventure enthusiasts will appreciate the proximity to Valle Nevado Ski Centre, located less than an hour's drive away.

Book Your Stay Today
Immerse yourself in comfort and convenience at Novotel Santiago Vitacura. Don't miss the chance to experience a seamless blend of modern amenities and strategic location. Book now for an unforgettable stay!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

When traveling with pets, please note that an extra charge of CLP$ 11.900 per pet, per stay applies.

Pool is not available till october 18.

Please note that renovation work is done on the property until October 2024Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.2
Based on 580 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
R
Ricardo Lafaiete • solo_traveller • br
9
Estadia muito agradável e com certeza voltarei .
Pros:

Limpeza e conforto .

Cons:

Pressão da água do chuveiro, bem fraca .

2026-08-28 • via Nuitee
A
ALAN • family_with_children • br
9
2026-08-28 • via Nuitee
L
Luis Fernando • solo_traveller • cl
10
Felizmente relajado
Pros:

Habitaciones funcionalmente cómodas , baño muy cómodo

Cons:

Pocas zonas para trabajar

2026-08-26 • via Nuitee
M
Marycarmen • family_with_children • cl
9
2026-08-25 • via Nuitee
M
melanie • couple • ar
9
Impecable
Pros:

Hermoso , limpio, la comida muy rica

2026-08-24 • via Nuitee
J
Jorge Luis • couple • pe
8
Buen servicio y ubicación
Pros:

La ubicación y el servicio del personal. Siempre dispuesto a ayudar.

Cons:

N/A

2026-08-24 • via Nuitee
B
Breno Boueri Affonso • couple • br
9
muito boa e compensadora
Pros:

Quarto muito bom, espaço, cama, acomodação geral

Cons:

Vaso sanitário muito baixo

2026-08-24 • via Nuitee
E
Eduardo • solo_traveller • br
9
Pros:

Atenção no serviço.

Cons:

Faltou um concierge, um bell boy.

2026-08-24 • via Nuitee
J
Jean • extended_group • br
10
2026-08-22 • via Nuitee
J
Jean • extended_group • br
10
2026-08-22 • via Nuitee
N
Nelson • couple • cl
10
2026-08-21 • via Nuitee
V
Vero • family_with_children • ar
9
Pros:

Es un hermoso Hotel, buena ubicación, moderno, seguro y super limpio. El desayuno es muy variado y abundante. Las habitaciones muy bien equipadas y confortables.

Cons:

Lo peor es el servicio de buffet y restaurante, fui con una persona mayor por lo cual cenabamos en el Hotel. La calidad de los platos normal, pero pésimo servicio de atención, te traían la comida y media hora después la bebida, pedías una pizza y cuando pedías la otra podía llegar a demorar mas de 1 hora (UNA PIZZA) habiendo dos mesas ocupadas, solicitamos pedidos a la habitación y demoraban una eternidad o ni siquiera llegaban porque se olvidaban

2026-08-21 • via Nuitee
R
Ricardo • solo_traveller • cl
5
2026-08-20 • via Nuitee
E
Eduardo • couple • cl
8
2026-08-19 • via Nuitee
R
Roberto • couple • pe
6
2026-08-18 • via Nuitee
M
Maico R. Bertoldi • solo_traveller • br
7
Pros:

Estrutura

Cons:

Os funcionarios parece estar trabalhando por obrigacao e não gostam do trabalho.

2026-08-18 • via Nuitee
M
Martinez • solo_traveller • ar
10
Pros:

Muy lindo todo, limpio y buena ubicacion

2026-08-18 • via Nuitee
W
Williams Jose • couple • br
10
Excelente!
Pros:

Cama grande e confortável, local fácil de chegar e sair, próximo a mercados e outro lugares a que precisamos ir.

Cons:

Apenas a confusão para acessar a academia que cada dia acontecia de uma maneira diferente.

2026-08-17 • via Nuitee
S
Sánchez • solo_traveller • cl
7
Hotel correcto, buenas habitaciones, buena ubicación
Pros:

Habitación cómoda, silencioso.

Cons:

El restaurante tenía varias cosas de la carta que no habían, la atención del personal mas o menos. Desayuno podría mejorar.

2026-08-17 • via Nuitee
J
Jannina • solo_traveller • cl
10
Excelente
Pros:

Muy cómodo

2026-08-17 • via Nuitee