Extended Stay America Suites - Santa Barbara - Calle Real

Room had a smell of mildew or something terrible. Sheets didn't feel clean, and so the rest of the room. Beds are not mounted to the floor and move around which almost caused an injury.

1. Hotel smelled “musty” on entry
2. Turned the heater on, instantly the smell of something burning, smoke smell, had to turn off was causing me to cough excessively
3. There was no shampoo, just a 50 cent size soap bar
4. Mattress was thin and bed was made with a sheet and a thin blanket, felt very old and used
5. Outlets are few, one sparked when plugging in charger, one outlet was damaged looked like I fire waiting to happen
6. Light next to bed did not work
7. Sink in bathroom was very slow to drain and had particles floating when backing up
8. The floor was sticky when walking barefoot
9. The card reader was very temperamental to open

It was very noisy at night, the front desk woman was talking very loud till very late, I had Togo outside into the lobby to tell her to be quiet but she still didn’t. I couldn't sleep all night.

Desayuno, la atención, el olor a cigarrillo

No make up vanity had to stand at bathroom sink - no where to place curling iron/makeup barely space to brush teeth..
No offering of products, forgotten shampoo, no hair dryer. Could have had fridg turned on so it was cold. Not even a plastic fork or napkin. NIGHTTIME EMPLOYEE ON NIGHT WATCH 7-16 (A gal who looks like a gothic Halloween character) doesn’t act business like, looks blank when asked a question.
Re: Uber or cab? Called her 11:30 and barely audible voice and said must be a phone problem and hung up. Yeah -
I don’t think so. No one looked into fixing the problem!
Glad it wasn’t an emergency? Not at all a good representation for front desk. Jonathan on the other hand was an exceptional
Brought me a blanket in case I might be cold. Now he’s a keeper.

It was a last minute overnighter for us. The room was decent for a one night stay. Our bed was clean and comfortable, and there were plenty of clean towels. Though, I wouldn’t do more unless I had to. The room has an iron, hair dryer, ironing board, and a working t.v., clock, and two usb outlets. The staff were very nice and responsive. There is no ice machine at the facility but when we were checking out, the gentleman cleaning the grounds offered to share his own bagged ice from the staff lounge. Breakfast consisted of packaged muffins and oatmeal, tea and coffee on the small counter at the entrance (Bless their sweet little hearts). Though the furniture and appliances were quite worn, everything was clean except the floors (we kept shoes/socks on until we went to bed). When you omit all the taxes and fees, we still got what we paid for. We got a decent nights’s sleep and good overall customer satisfaction at a fair cost.

Didn't have any breakfast, was not clean and no up grades no shampoo or
conditioner no utensils and so on.

The items inside the room were old. The shower room was too old so it didn’t look clean, decided to skip taking shower.

I stayed on the first floor in room 113 and the people above us were making a lot of noise. Also every time they flushed the toilet or took a shower, It made a lot of noise, I could hear the water running.

There’s a bug in my room a spider . The fridge is okay . The floors need a dusting . The over all experience is okay .