Hotel Universel Montréal

Hotels
7.9 (2347 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2347 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
M
Mélissa solo_traveller ca
8
Pros:

Le personnel

Cons:

Rien

2026-02-14 via Nuitee
M
Michel couple ca
10
2026-02-14 via Nuitee
L
Lucille family_with_children ca
10
2026-02-13 via Nuitee
S
Sara family_with_children ca
10
Pros:

Bien situé, à proximité du stade olympique et des stations de métro. Nous apprécions particulièrement le stationnement qui permet de laisser l'auto en sécurité et de profiter de la ville en transport en commun.

2026-02-13 via Nuitee
M
marie-claude family_with_children ca
7
2026-02-12 via Nuitee
I
Isabelle couple ca
10
2026-02-12 via Nuitee
B
Bill62 couple fr
8
Pros:

Parfait pour pouvoir rayonner sur et autour de Montréal . Grand parking très pratique

Cons:

Ras

2026-02-11 via Nuitee
C
Camil solo_traveller ca
9
Pros:

Tout était très propre. Belle salle de bain. Borne électrique accessible à prix correct.

Cons:

Les travaux en cours (manque un ascenseur). Longue marche pour me rendre à la chambre. Lumière défectueuse à l'entée, réparée tardivement lorsque je n'avait plus besoin. J'aurais aimé une télé plus grande et plus récente avec possibilité de connexion bluetooth ou wifi du téléphone

2026-02-10 via Nuitee
I
isabelle family_with_children ca
10
2026-02-08 via Nuitee
L
lariviere couple ca
10
Pros:

Restaurant

Cons:

Il annonçait un spa et il y en a pas

2026-01-31 via Nuitee
A
Aidan couple ca
6
Good overall, small cleaning error which is probably a rare occurrence
Pros:

Nice bar, great staff, good price, nice amenities

Cons:

Dirty face towel hanging in the shower which wasn’t mine, maybe missed by the cleaners
No stores/ gas stations in decent walking distance on a cold night

2026-01-31 via Nuitee
S
Sanchez couple fr
8
2026-01-30 via Nuitee
M
Maxime family_with_children ca
7
Pros:

Le confort des lits

Cons:

Certains membres du personnel avaient de la difficulté à parler français.
Moisissures sur le bord des fenêtres
Machine à café fonctionne 1 fois sur 2
Service très long au restaurant

2026-01-29 via Nuitee
O
oiseauvoyageur family_with_children ca
8
Une nuit transitoire
Pros:

La taille de la chambre, le confort du lit.

Cons:

Le petit déjeuner. Cher. Ce serait mieux un buffet.

2026-01-29 via Nuitee
A
Andre solo_traveller ca
10
Un endroit idéal pour un beau séjour
Pros:

L’emplacement,la propreté des chambres,très bon restaurant,la tranquillité,bien situé à côté du stade olympique et du jardin botanique,facile d’acces ,accès facile aux transports en commun

Cons:

Rien

2026-01-28 via Nuitee
Y
Yves family_with_children ca
10
2026-01-26 via Nuitee
Z
zhi family_with_children ca
7
2026-01-26 via Nuitee
M
Mathieu family_with_children ca
8
Pros:

Dormir

Cons:

Partir

2026-01-25 via Nuitee
J
Jean couple ca
8
Bien situé, bon rapport qualité/prix
Pros:

Bien situé

Cons:

Groupe de jeunes hockeyeurs M13 très bruyant, courrait partout, criait, jouait avec l’ascenseur. Aucun contrôle de la sécurité. Bruit jusqu’à 21h.

2026-01-25 via Nuitee
M
Melanie solo_traveller ca
7
J’aime cette hôtel et malgré les désagrément j’y retournerai!
Pros:

Le personnel a l’accueil vraiment de service et souriant !

Cons:

La machine à café ne fonctionnait pas et la douche n’était pas propre.

2026-01-24 via Nuitee