Hotel Universel Montréal

Hotels
7.9 (2376 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2376 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
F
Francis • family_with_children • ca
8
Pros:

Service from the Staff was personable, courteous and meticulous

Cons:

The Key to the room. It required special gymnastics to get the key to work.

2026-03-06 • via Nuitee
F
Francis • couple • ca
8
2026-03-05 • via Nuitee
E
Emilie • family_with_children • ca
10
Pros:

Resto, piscine, sauna

2026-03-04 • via Nuitee
M
Marilyne • family_with_children • ca
8
Pros:

Bien situé , propre

Cons:

Le personnel du restaurant le toit rouge

2026-03-04 • via Nuitee
C
Catherine • solo_traveller • ca
7
C’etais relativement bien!
Pros:

L’emplacement

Cons:

Il n’y avait pas de prise USB

2026-03-03 • via Nuitee
Q
QUIYAINI-TIWA • family_with_children • ca
10
2026-03-01 • via Nuitee
A
Alessia • family_with_children • it
5
2026-03-01 • via Nuitee
A
Alessia • family_with_children • it
5
2026-03-01 • via Nuitee
A
Aurelia • couple • nc
8
2026-02-27 • via Nuitee
M
Mohammed Réda • solo_traveller • ca
9
2026-02-26 • via Nuitee
J
Justine • family_with_children • za
6
Satisfactory
Pros:

Bed was comfortable room was clean

Cons:

The lift was broken

2026-02-25 • via Nuitee
B
Bedard • family_with_children • ca
7
Pros:

La chambre était très propre
Le miroir pour le maquillage

Cons:

Les oreillers étaient trop épaisses

2026-02-25 • via Nuitee
E
Emilie • family_with_children • ca
3
Pros:

L’emplacement et le stationnement

Cons:

L’ascenseur brisé, les barrières à la sortie du stationnement, les cartes qui se démagnétise très très facilement

2026-02-25 • via Nuitee
C
CizubuCiam • couple • us
3
Moyen
Pros:

Le calme et le parking

Cons:

Pendant les cinq jours, la chambre n'a pas été balayée, pas de changement des draps et serviettes.

2026-02-25 • via Nuitee
I
Isabelle • couple • ca
8
Pros:

Bel accueil, chambre vaste d'une propreté impeccable.

Cons:

L'ascenseur principal était défectueux.

2026-02-25 • via Nuitee
D
Diane • couple • ca
9
On aime séjourner dans cet hôtel
Pros:

L’emplacement

Cons:

Le tapis est brisé mais très propre

2026-02-24 • via Nuitee
D
Denis • solo_traveller • ca
8
Cons:

Les chaises du restaurant sont inconfortables ainsi que les chaises de la salle de conférence.

2026-02-24 • via Nuitee
R
Rodessa • couple • ca
7
2026-02-24 • via Nuitee
M
Martin • extended_group • ca
6
Hotel défraîchi, aurais apprécié un avis des defectuosité avant réservation.
Pros:

Proximité du lieu que je visitais, propreté générale correcte.

Cons:

Ascenseur et porte d'entrée défectueuse. Sommier d'un des 2 lits brisé. Lors de l'accueil, on nous indique les heures du restaurant ( non inclus avec la chambre) et ont nous assurent qu'aucune réservation n'est requise, hors le lendemain matin on nous indique que c'est complet et d'aller ailleurs.

2026-02-23 • via Nuitee
J
Julie • couple • ca
10
2026-02-22 • via Nuitee