Hotel Universel Montréal

Hotels
7.9 (2559 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2559 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
C
Céline • couple • ca
8
Beau séjour
Pros:

Proximité des activités

2026-06-27 • via Nuitee
N
Nicole • solo_traveller • ca
10
Pros:

Piscines, stationnement intérieur, près du Biodôme

2026-06-27 • via Nuitee
S
stephanie • solo_traveller • ca
8
2026-06-27 • via Nuitee
P
Patrick • solo_traveller • ca
8
2026-06-27 • via Nuitee
V
Vanessa • couple • us
5
2026-06-25 • via Nuitee
J
jeanne • extended_group • ca
7
2026-06-23 • via Nuitee
M
Michelle • solo_traveller • us
9
2026-06-23 • via Nuitee
M
Marilyn • couple • ca
8
2026-06-23 • via Nuitee
M
Magdalena • extended_group • us
9
Pros:

Location clean good breakfast

Cons:

No coffee in the loby

2026-06-23 • via Nuitee
D
Dumez • couple • ca
8
Bon hôtel qualité/ prix
Pros:

Parking gratuit, dépanneur et restaurant sur place

Cons:

Pas assez d assenceurs

2026-06-22 • via Nuitee
Y
Yuliana • extended_group • ca
2
2026-06-22 • via Nuitee
M
Meggie • solo_traveller • ca
9
Bon hôtel pour y passez 1 ou 2 nuits, bon rapport qualité-prix.
Pros:

Personnel accueillant, stationnement gratuit, la chambre était plutôt agréable et propre et elle était exactement comme sur les photos lors de la réservation. Nous avions choisis la chambre confort et n'avons pas regretté. La piscine extérieur était agréable. Nous reviendrons.

Cons:

Il n'est pas possible de faire livrer de la nourriture à votre chambre, il faut le faire préparer et aller le chercher.

2026-06-22 • via Nuitee
T
Tommy • family_with_children • ca
10
2026-06-22 • via Nuitee
M
MJTrecker • solo_traveller • gb
8
Pros:

The staff were very helpful. The room was great.

Cons:

The bar/restaurant not open on the sunday evening made things a little difficult

2026-06-21 • via Nuitee
S
Stephanie • solo_traveller • fr
9
Pros:

Chambre bien équipée, spacieuse.
Petit sauna très apprécié en fin de journée.
Excellent petit déjeuner.

2026-06-21 • via Nuitee
C
Chantal • couple • ca
8
2026-06-20 • via Nuitee
W
wone • solo_traveller • mr
7
Pros:

Aceuil passable

Cons:

Ras

2026-06-19 • via Nuitee
N
Ndeye Gagnessiry • family_with_children • ca
1
Worst/Bad
Pros:

Bad customer service

Cons:

Pas indulgent quand tu fais une erreur dans ton booking

2026-06-18 • via Nuitee
G
Gregory • family_with_children • ca
9
Pros:

I went on the adventure of a lifetime with my children. All they talked about was the pool at this hotel.

2026-06-18 • via Nuitee
C
Cassandra • solo_traveller • ca
10
2026-06-17 • via Nuitee