Hotel Universel Montréal

Hotels
7.9 (2767 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

7.9
Based on 2767 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
M
Mara couple fr
9
Super séjour de 3 nuits dans cet hôtel ! Je crois qu’on a été surclassé vu la grande chambre qu’on a eu ! Lit très grand
Pros:

Le confort, la chambre était très grande et spacieuse, le spa dans la salle de bain

Cons:

L’emplacement est un peu loin

2026-08-29 via Nuitee
L
lopez solo_traveller mx
10
Pros:

El espacio

2026-08-29 via Nuitee
C
Chelsie extended_group ca
10
2026-08-29 via Nuitee
H
Hajar couple ca
7
2026-08-29 via Nuitee
S
Sugantha Bala couple ca
7
2026-08-29 via Nuitee
H
Hajar family_with_children ca
7
2026-08-29 via Nuitee
Y
Yiping extended_group ca
6
2026-08-28 via Nuitee
N
Nichola family_with_children us
9
It was a good price and met my requirements for our trip.
Pros:

Location was a little out of the way but was close to metro station so easy to get around. There was two pools (inside and outside) which my daughter enjoyed. The parking was free and there was spaces available outside and in the underground garage. Everything was very clean.

Cons:

It would have been nice to have a microwave in the room but there was one available in a common area so worked out okay.

2026-08-28 via Nuitee
F
Frédéric family_with_children fr
4
Vétuste et bruyant
Pros:

Le restaurant et le parking gratuit

Cons:

Chambre plutot vétuste avec la peinture qui s'éffrite, porte donnant sur la piscine isolée par du ruban adhésif, pas de téléphone dans la chambre pour appeler la réception pour cause de voisin parlant fort et très bruyant dans les couloirs à 1h du matin. Le rapport qualité/prix est catastrophique en comparaison des autres hôtels réservés au Québec durant mon séjour. Ce fut le prix le plus élevé de tous pour la qualité la plus basse !

2026-08-28 via Nuitee
I
Isabelle family_with_children ca
10
Super séjour!
Pros:

J’ai choisi l’hôtel pour son emplacement et les deux piscines (intérieure et extérieure). Resto sur place, excellent d’ailleurs. Stationnement compris. Personnel hyper courtois. Lieux propres. Bref, je vais y retourner assurément. Je le recommande.

Cons:

Rien du tout. Tout était très satisfaisant.

2026-08-28 via Nuitee
L
Laurence couple fr
7
2026-08-28 via Nuitee
S
SCHNEPF family_with_children fr
5
2026-08-28 via Nuitee
W
Walter solo_traveller fr
8
Pros:

Piscine
Je suis un habitué

Cons:

Bruyant

2026-08-27 via Nuitee
C
Cynthia solo_traveller ca
10
Pros:

Ce nest pas mon premier séjour a cet hôtel.. en fait cest MON choix pour tout séjour a montreal,. On y est bien accueilli et cest toujours impeccable.

2026-08-27 via Nuitee
T
Tracy couple us
8
Pros:

I liked that it was directly across from the soccer stadium ( reason for the trip from California)

Cons:

Everything was good 😊

2026-08-27 via Nuitee
J
Josée couple ca
8
2026-08-27 via Nuitee
V
Virginia solo_traveller es
8
Pros:

A 10 minutos andando del metro,q te deja en el centro.
Las camas y almohadas están bastante bien

Cons:

Q no incluyan desayuno por el precio q es

2026-08-26 via Nuitee
R
Robillard solo_traveller ca
7
Séjour ok pour le rapport qualité/prix
Pros:

La proximité des installations olympiques, jardin botanique, insectarium, Biodôme, planétarium. Belle salle de bain.
Personnel courtois. Beau halle d’entrée.

Cons:

La piscine extérieure était fermée une partie de notre séjour, la réception ne disposait pas de change pour un billet de 20$ pour me permettre de laisser un pourboire aux femmes de chambres, ( cela m’a été mentionné après m’avoir indiqué le guichet ATM duquel je venais de retirer avec des charges…) Les chambres ont une allure un peu vieillotte, les oreillers sont minces.

2026-08-26 via Nuitee
A
Ana Maria couple us
6
Localización conveniente
Pros:

Lo mejor que tienen es a la Srta Mirine que su atención fue excepcional. Llegamos y la habitación no nos gustó y el olor de las alfombras del pasillo y habitación era de humedad. Pusimos la queja con intención de cancelar nuestra estadía allí programada para tres noches y ella gentilmente y de manera inmediata nos ofreció otra habitación que estaba remodelada y muy limpia y nos quedamos . Deben hacer un cambio de almohadas son extremadamente altas y están llenas de pelotitas, incómodo. También en eso nos ayudó la Srta Mirine e hicieron un buen cambio. El restaurante en líneas generales es bueno.
Definitivamente lo mejor que tiene el hotel es el excelente servicio que nos brindó esta Srta Mirine Gracias!!!

2026-08-25 via Nuitee
C
Chabchoub solo_traveller ca
10
2026-08-25 via Nuitee