Hotel Universel Montréal

Hotels
7.9 (2767 reviews)
5000 Rue Sherbrooke Est , Montréal , CA
+1 514-253-3365

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

7.9
Based on 2767 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
V
Véronique • solo_traveller • ca
10
2026-09-19 • via Nuitee
M
Marie-Pier • family_with_children • ca
7
Correct pour cette hôtel mais je trouve qu’à 300$ la nuit c’est cher
Pros:

La piscine et la proximité des activités à pied

Cons:

Notre chambre a été rénové mais manque de finition céramique V’brisé dans la douche pas de garde robe dans la chambre

2026-09-19 • via Nuitee
M
Marie-Pier • solo_traveller • ca
10
2026-09-19 • via Nuitee
M
Manuel • couple • us
7
The location is very good; I would stay there again, but I didn't eat there.
Pros:

Overall, the room was very good, except for the very old furniture, and the air conditioning wasn't cold enough for summer.
The Staff was very friendly and helpful.

Cons:

As for the restaurant, the food was the worst I've ever tasted; I do not recommend eating there.

2026-09-19 • via Nuitee
H
Hélène • family_with_children • ca
9
2026-09-18 • via Nuitee
N
Nasreldin • couple • us
7
Pros:

The location

Cons:

The customer service

2026-09-17 • via Nuitee
C
Carine • solo_traveller • ca
8
2026-09-17 • via Nuitee
J
James • family_with_children • ca
10
2026-09-16 • via Nuitee
F
Fady • family_with_children • au
10
2026-09-16 • via Nuitee
F
France • couple • ca
10
2026-09-15 • via Nuitee
J
Jordan • couple • ca
10
2026-09-15 • via Nuitee
J
Jordan • couple • ca
10
2026-09-15 • via Nuitee
L
Leonie • family_with_children • ca
9
Great location, convenient parking on site and the price is really good especially with a family.
Pros:

The location was fantastic, walking distance to the Gardens, Biodome and Supermarket. The indoor pool was great especially for travelling with children. The restaurant was perfect as we could dine in and not have to travel anywhere for dinner.

Cons:

The room service took longer than expected. On the day we booked room service, our room didn't get serviced until after 1pm. Inconvenient as in the afternoon we wanted to stay back and relax in our room.

2026-09-15 • via Nuitee
R
Rudy • solo_traveller • ca
8
2026-09-14 • via Nuitee
G
Guilherme • family_with_children • ca
7
2026-09-14 • via Nuitee
S
Sharon • couple • ca
9
2026-09-14 • via Nuitee
F
Fabiola • extended_group • us
5
Room are old and a humidity smell.
Pros:

Location

Cons:

Needs lot of upgrades

2026-09-13 • via Nuitee
R
Rosalie • family_with_children • ca
10
Très bien, tout ce que je m’attendais. Peut-être baisser l’âge d’accès au gym (présentement à 15 ans et plus).
Pros:

Les deux piscines, la proximité au stade Saputo.

Cons:

Le prix (le double de d’habitude) à cause du match du CF Montréal. C’est exagéré!

2026-09-12 • via Nuitee
B
Barros • family_with_children • ca
9
2026-09-12 • via Nuitee
N
Nadia • solo_traveller • ca
10
Pros:

Le personnel très accueillant!

Cons:

Le service des employés 5 étoiles!

2026-09-11 • via Nuitee