Hotel Universel Montréal

Hotels
7.9 (2496 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2496 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
P
Pauline solo_traveller fr
1
Localisation super mais chambre très vieille!!
Pros:

La situation de l'hotel. Possibilité d'aller à pied au Biodome et parking gratuit sur place.

Cons:

L'état de la chambre qui n'a pas été refaite depuis au moins les années 80 et probablement pas nettoyée a fond non plus!! Le chauffage/climatisation qui date de la même époque et qui n'a pas arrêté de se lancer toute la nuit (clim puis chauffage, puis clim puis chauffage...)alors quil faisait 20°C dehors. Impossible de l'éteindre ou d'ouvrir une fenêtre. Ne prenez pas la chambre 601... Nous n'avons pas dormi de la nuit!

2026-06-06 via Nuitee
J
Josee family_with_children ca
8
Agréable séjour dans un hôtel confortable et facile d’accès
Pros:

Pour nous, l’emplacement était idéal, près des installations olympiques, biodôme, jardin botanique, insectarium, etc. L’environnement est calme et sécuritaire

Cons:

J’aurais apprécié le petit-déjeuner inclus dans la réservation

2026-06-05 via Nuitee
R
Rachel couple us
8
Pros:

Staff were very friendly. Area around the hotel is a bit run down. Not much within walking distance for nightlife or restaurants.

Cons:

The outdoor pool is nothing like what the pictures show. It wasn’t open when we were there but the pool deck looks extremely old and needs to be redone.

2026-06-04 via Nuitee
I
Irène solo_traveller ca
6
2026-06-02 via Nuitee
B
Benoit couple ca
9
Pros:

L emplacement

Cons:

La clef pour la porte fonctionne très mal

2026-06-01 via Nuitee
O
Oussama family_with_children tn
8
2026-05-31 via Nuitee
N
Nastaran couple ca
8
2026-05-31 via Nuitee
S
Shannon solo_traveller us
10
2026-05-31 via Nuitee
O
Oussama family_with_children tn
8
2026-05-31 via Nuitee
I
Irène solo_traveller ca
8
2026-05-30 via Nuitee
P
Pamela couple gb
8
It was a nice hotel in a good location for the Grand Prix
Pros:

It was in a good location near the metro and near a supermarket which was very useful for getting food to take into the Grand Prix

Cons:

The towels were not very big

2026-05-30 via Nuitee
A
Andrea couple us
8
2026-05-29 via Nuitee
D
Damien solo_traveller us
5
The hotel is suitable for solo travelers or friends traveling on a budget. I wouldn't take my family there. Safety i
Pros:

I liked the hotel's location, which was far from downtown but within walking distance of the grocery store and public transportation.

Cons:

The hotel is advertised as a four-stars, but it's more like a two-stars.

2026-05-28 via Nuitee
R
Ruben solo_traveller es
9
2026-05-28 via Nuitee
P
Pawel family_with_children us
7
👍
Pros:

👍

Cons:

👍

2026-05-27 via Nuitee
E
elizabethj210 Family
10
stayed for grand prix
Pros:

Nice hotel with friendly staff. Rooms spotless. 15 minute walk to metro.

2026-05-26 via Tripadvisor
N
Newton solo_traveller br
9
Pros:

Acomodações excelentesfa

Cons:

Falta café da manhã

2026-05-26 via Nuitee
C
christine couple be
4
2026-05-26 via Nuitee
J
Judit couple ca
6
Decent location but needs renovations.
Pros:

Room was too old, need updates, carpet was ripped at entry of bathroom.

Cons:

sofas were very old, cabinets in bathroom were water damaged and wrinkled. SHower faucet in Jacuzzi was not workign and was not fixed despite informing reception.

2026-05-26 via Nuitee
K
Karen couple us
10
Pros:

Staff were very friendly and helpful. Hotel was very clean. We were offered daily maid service at no extra chage and we took advantage of this. On-site restaurant was delicious and convenient. Free parking! Close proximity to subway station

Cons:

Nothing!!

2026-05-26 via Nuitee