Hotel Universel Montréal

Hotels
7.9 (2394 reviews)
5000 Rue Sherbrooke Est , Montréal , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High noise levels

Categories

Cleanliness
7.23
Several mentions of poor cleaning standards and dirty installations.
Service
9.2
General satisfaction with staff and service quality, particularly in helpfulness.
Location
9.24
Good location for accessibility to attractions, though some found it slightly inconvenient.
Room Quality
6.69
Complaints about noise, uncomfortable beds, and overall room conditions.
Amenities
7.72
Mention of good facilities, but some comments on amenities not meeting expectations.
Value for Money
7.68
Guests felt the hotel was overpriced for the quality received.
Food and Beverage
7.23
Disappointing food quality at on-site dining options.
Overall Experience
8.2
Mixed reviews with some positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Luxurious Accommodations
Indulge in comfort with our well-equipped rooms featuring stunning views of the Olympic Stadium, free WiFi, and convenient amenities like coffee-making facilities and a fridge.

Dining Excellence
Savor delectable international cuisine at Le Toit Rouge Restaurant, offering a diverse menu for breakfast, lunch, and dinner. Enjoy the convenience of room service or explore outdoor dining during summer weekends.

Relaxation and Recreation
Unwind in style with our indoor and outdoor pools, perfect for a refreshing dip. Explore nearby attractions with our free shuttle service or opt for a leisurely BIXI bicycle ride. Don't miss out on the souvenir shop and tour desk for a memorable stay.

Experience comfort and convenience at Hotel Universel Montréal - book your stay today!

Important information:

Please note, the credit card used to guarantee or pre-pay the reservation at time of booking must be presented upon check-in at the hotel.

Please note that parking is limited and based on availability.

On-site restaurant is temporarily closed.

Hours vary for service. Please contact the property for details.

Upon your arrival, proper ID stating home address must be presented to ensure each adult is part of same family bubble. If not, a 2nd room will be required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2394 reviews
Cleanliness: 7.23
Service: 9.2
Location: 9.24
Room Quality: 6.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.23
Overall Experience: 8.2
A
Andreanne • family_with_children • ca
8
Bien!
Pros:

Le personnel accueillant

Cons:

Lit très dur

2026-04-03 • via Nuitee
G
Ginette • couple • ca
10
Agréable!
Pros:

Efficacité, peu de contacts…mais contacts efficaces!

Cons:

J’ai eu froid dans tout l’hôtel, heureusement que dans notre chambre nous avons monté la température et ce fut comfortable!

2026-04-02 • via Nuitee
W
Wong Him Yung • family_with_children • ca
10
Pros:

Comfortable

Cons:

No breakfast

2026-04-01 • via Nuitee
C
chantal • solo_traveller • ca
10
2026-03-31 • via Nuitee
E
Emond • solo_traveller • ca
9
2026-03-30 • via Nuitee
A
Annie • family_with_children • ca
10
2026-03-30 • via Nuitee
C
Celine • couple • ca
10
2026-03-30 • via Nuitee
T
Tribo Solutions Inc. • couple • ca
9
2026-03-29 • via Nuitee
A
Annette • family_with_children • ca
8
Pros:

Great food and car charging

2026-03-29 • via Nuitee
P
Pier-Luc • couple • ca
5
2026-03-28 • via Nuitee
M
MTJJ_Nikki • family_with_children • jp
8
Pros:

离奥体近，附近有超市

Cons:

没有自助早餐,设施陈旧。每天都要跟前台预约第二天的打扫，不然就没人打扫卫生。

2026-03-27 • via Nuitee
D
Dupuis • family_with_children • ca
10
2026-03-26 • via Nuitee
N
Nadia • family_with_children • ca
9
2026-03-24 • via Nuitee
P
Paméla • family_with_children • ca
4
Pros:

Warm pool. Close to amenities.

Cons:

Small, smelly, not clean and moldy. Was happy to go back home cause the smell was horrible (moldy, humidity, rug smelled like feets.)

When we complained to the front desk they told us it was normal because there was no aeration... and offered us febreeze spray...

2026-03-23 • via Nuitee
C
Claudine • family_with_children • ca
9
2026-03-23 • via Nuitee
N
Nicole • couple • ca
8
Agréable
Pros:

Très grande chambre! Meubles anciens défraîchis, mais emplacement quand même bien agréable. Le resto était très bien.

Cons:

Meubles du salon

2026-03-21 • via Nuitee
F
Frances • family_with_children • ca
8
Enjoyable
Pros:

Clean and close to where we were going

Cons:

Rooms are a little outdated.

2026-03-19 • via Nuitee
B
Brittany • couple • ca
7
2026-03-17 • via Nuitee
H
Hai • couple • ca
8
2026-03-15 • via Nuitee
H
Hai • family_with_children • ca
8
2026-03-15 • via Nuitee