Harbour Heights Hotel

Shaky start .. view from room superb very suprised how worn the wooden furniture was.. First evening waiting at the bar witnessed a disagreement between bar staff and what I thought at the time was a member of the public. But is was a restaurant manager.. all over a dash of lemonade. Really unprofessional and they didnt care about customers being there. The following morning different manager a member of staff was asking them.a question...as we approached the sign to wait to be seated. The managers response very impatiently...just use your iniative. His whole demeanour was impatient and fed up. There were three tables ours included waiting for orders to be taken. We had been waiting quite sometime, I got up and walked towards himwas not really doing anything inparticurly, he looked up at me before I ecen opened my mouth and said I'm coming over now. Which strongly suggests he knew he should have taken our order...with a loud voice shouted to the other two tables I'm coming over to you all.

Very lucky for him the patrons were all very nice. Its an expensive hotel and people pay a lot of money really don't expect this behaviour.

The second night, just had a drink didnt want to be in a potentially hostile environment, howver it was very calm as was breakfast. Completely different experience, A lovely lady took our order, very timely, the breakfast manager seemed occupied talking to a group of ladies about where he was born.
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Don't take your staff for granted or your customers!!

Good views will only take you so far

More variation re evening meal .asked for olives and you didn't have any .not good .was on the menu

The rooms, including the furniture and the bathrooms are very dated.

Nothing to moan about really , just few niggles: Bathroom bit dated but shower was very good , dust behind the coffee machine on the desk and cobwebs where you can put your suitcase on the wall , and air con could do with a clean as vent was dusty , if it had been TV programme 4 in a Bed it would have lost points.

We vonden het voor de prijs een wat afgeleefde kamer, duurste verblijf van onze rondreis en minste kamer

There doesn’t seem to be anyone in charge in the evenings although the staff are pleasant they only seem to have one person on the bar most of the time and then they didn’t have a lot of the wines on the menu, nor did they have any oranges or limes to go with drinks/cocktails. They could take a lot more money if staff were going to the tables in the lounge and out on the terrace taking orders and getting drinks quicker to people instead of sometimes having to wait at 15 mins! The bedroom furniture is also looking a bit tired now, we have been a few times in the past here. Matt on reception was very good. And the new young waiters/waitresses were very polite and apologising for the delays.

The hotel is very tired and needs to be upgraded. The room we had on the 3rd floor in the ceiling arches had very odd angled mirrors. The food at breakfast was terrible and there were not enough staff so they were trying their best but service was very slow.

Large red stain on room carpet, some of the tile grout in the shower needed cleaning, and a corner of the bathroom flooring needed sticking.

Some of the bedroom furniture is damaged, aged and needs replacing.
Didn’t like the Ibiza style music mix performance on the terrace Friday night. Not everyone’s cup of tea, and put us off staying in the bar area for more drinks.

A small number of areas could do with a spruce up

Stop

Breakfast not early enough for ferry departure

The rooms were very spacious but they are very tired. The décor needs re-doing, along with new furniture and fixings. The bathroom are also very old. The shower is over the bath with a shower curtain, we only stayed for one night so we didn't use the shower.