Harbour Heights Hotel

Hotels
8.3 (1342 reviews)
73 Haven Rd , Poole , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Beautiful views
Cons:
Room quality could improve
Some amenities lacking

Categories

Cleanliness
7.61
While the rooms are generally clean, some guests noted issues like noise and dated decor, indicating areas needing improvement.
Service
8.88
In general, staff service was described positively, with many guests noting friendly and helpful attitudes.
Location
9.12
Numerous reviews highlighted the excellent location and stunning views, making it a strong point for the hotel.
Room Quality
7.87
Some guests found the rooms to be dated or noisy, but others noted room size and comfort levels as positive factors.
Amenities
8.1
Amenities like parking and bar service were praised, though some noted a lack of additional facilities.
Value for Money
8.36
Guests felt the prices matched the quality received, though some suggested improvements would enhance overall value.
Food and Beverage
8.11
Reviews were mixed regarding food quality, with some excellent meals mentioned, but issues like cold breakfast were noted.
Overall Experience
8.38
Mixed experiences but overall a pleasant stay frequently mentioned; good for repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:08

Property Description

Luxurious Nautical Theme Rooms
Indulge in boutique rooms at Harbour Heights Hotel with elegant nautical decor, air conditioning, and private spa baths for a truly relaxing stay.

Culinary Delights
Savor the finest Italian cuisine at The Amalfi View Restaurant or immerse yourself in Asian flavors at Ocean Palace, both offering stunning views of Poole Harbour.

Scenic Views and Tranquil Surroundings
Enjoy panoramic sea views from the landscaped terrace, explore nearby attractions like Brownsea Island, and experience a peaceful setting just outside Poole center.

Experience luxury, culinary excellence, and breathtaking views at Harbour Heights Hotel. Book now for an unforgettable stay!

Important information:

Kindly note that this hotel can cater for guests with disabilities, please contact the hotel directly to ensure your requirements can be met.

Advance booking is required to guarantee a table at the restaurant.

Upgraded rooms with harbor views and balconies are available on request, subject to availability and an additional charge. Please request when booking.

Please note that the hotel regularly hosts functions, so some noise may be experienced at weekends.

Please note that the BBQ facilities are for group functions only, and guests are not permitted to bring their own food.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £5 per person per night when using an available cot.
    Children up to and including 3 years old stay for £5 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 14 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1342 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.87
Amenities: 8.1
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.38
M
Martin • couple • gb
9
xcellent, Enjoyable, Relaxing
Pros:

Good menu choices in morning and evening. Room was nice with Balcony and view.

Cons:

A small number of areas could do with a spruce up

2026-06-27 • via Nuitee
L
Lenna • couple • us
10
2026-06-27 • via Nuitee
G
Gary • solo_traveller • gb
10
Great
Pros:

Enough

Cons:

Stop

2026-06-23 • via Nuitee
P
Paul • couple • gb
9
Excellent was excellent for our early ferry departure
Pros:

View was excellent; tidy room; good evening food; staff friendly; we would go back

Cons:

Breakfast not early enough for ferry departure

2026-06-23 • via Nuitee
L
lea • family_with_children • gb
7
Pros:

The view is amazing, they had a DJ on in the early evening, as well as a BBQ, which was an added bonus we weren't expecting. The staff were very friendly.

Cons:

The rooms were very spacious but they are very tired. The décor needs re-doing, along with new furniture and fixings. The bathroom are also very old. The shower is over the bath with a shower curtain, we only stayed for one night so we didn't use the shower.

2026-06-22 • via Nuitee
B
Bernardino • extended_group • gb
10
Pros:

Super friendly and helpful staff. Location is great with amazing views. Room was very spacious and clean and the breakfast was great.

2026-06-19 • via Nuitee
R
Roberts • solo_traveller • gb
1
2026-06-16 • via Nuitee
M
Michael • couple • je
9
2026-06-13 • via Nuitee
D
Donna • couple • gb
10
Fantastic stay
Pros:

Lovely property, very clean, room was spacious. Enjoyed our stay.

2026-06-12 • via Nuitee
J
Juliet • couple • nz
9
Very comfortable hotel with welcoming and friendly staff particularly Sol in the dining room area.
Pros:

Nice location wth fantastic view of harbour from room and dining room

Cons:

There was nothing I didn’t like about the property. Unfortunately the weather prevented us from dining on the terrace and that was disappointing.

2026-06-12 • via Nuitee
V
Verity • couple • us
10
Amazing view and location. Excellent staff.
Pros:

Beautiful view of the harbor. Very friendly and helpful staff. Excellent tea and coffee facilities in the room.

2026-06-11 • via Nuitee
O
Odyssey55331936212 • Family
6
Would not stay there again
Pros:

Very disappointed, beds uncomfortable, misty windows, low grade furniture, rude restaurant staff.

2026-06-06 • via Tripadvisor
L
Louise • couple • gb
9
Expensive hotel but you’re paying for the spectacular views and the room we had was very big
Pros:

The views and the size of the room

2026-06-04 • via Nuitee
L
Laura • couple • gb
7
2026-06-02 • via Nuitee
I
Ian • couple • gb
9
Pros:

Excellent view from terrace & very friendly staff. Great breakfast too

2026-06-02 • via Nuitee
H
harry • family_with_children • gb
7
Lovely location and 3 lovely members of staff, the rest need to learn how to be polite
Pros:

The location was great and the views were fantastic, sunset DJs were a great idea on Friday and Saturday.

Cons:

Other than 3 members of staff the rest were rude especially the breakfast waiters, very unfriendly and not good with children. We stayed for 4 nights and the room was not cleared once or bathroom cleaned just made the bed. Really not acceptable

2026-06-01 • via Nuitee
J
Jude77 • solo_traveller • gb
5
Pros:

Good location, nice views. Staff are friendly but not enough of them!

Cons:

Rooms desperately need renovating and not worth what they charge. Terrible decor, stained wallpaper, old furniture with an old smell, large chips out of the woodwork. I refused to stay in room 200 and got moved to 212 which was much better albeit the air con was useless.

2026-05-31 • via Nuitee
S
Simon • couple • gb
9
Perfect
Cons:

More bar staff on Friday and Saturday nights

2026-05-31 • via Nuitee
K
Karen • couple • gb
8
Pros:

Amazing views, very comfortable room, everything a little dated in the room otherwise, lovely dinner

2026-05-30 • via Nuitee
A
Andrew • solo_traveller • gb
6
Pros:

Excellent location with amazing view and superb staff.

Cons:

The room felt tired and in need of refurbishment. The furniture was dated and damaged, there was a musty smell, and the bed was too soft for us. There was also noise from people drinking on the terrace until late. At £319 for the night, we were certainly paying for the view. Without that, it would have felt hard to justify the cost, especially as the off-season would seem the ideal time to make some upgrades.

2026-05-28 • via Nuitee