Harbour Heights Hotel

Hotels
8.3 (1422 reviews)
73 Haven Rd , Poole , GB
+44 845 337 1570

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
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Review Highlights

Pros:
Good location
Friendly staff
Beautiful views
Cons:
Room quality could improve
Some amenities lacking

Categories

Cleanliness
7.61
While the rooms are generally clean, some guests noted issues like noise and dated decor, indicating areas needing improvement.
Service
8.88
In general, staff service was described positively, with many guests noting friendly and helpful attitudes.
Location
9.12
Numerous reviews highlighted the excellent location and stunning views, making it a strong point for the hotel.
Room Quality
7.87
Some guests found the rooms to be dated or noisy, but others noted room size and comfort levels as positive factors.
Amenities
8.1
Amenities like parking and bar service were praised, though some noted a lack of additional facilities.
Value for Money
8.36
Guests felt the prices matched the quality received, though some suggested improvements would enhance overall value.
Food and Beverage
8.11
Reviews were mixed regarding food quality, with some excellent meals mentioned, but issues like cold breakfast were noted.
Overall Experience
8.38
Mixed experiences but overall a pleasant stay frequently mentioned; good for repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:08

Property Description

Luxurious Nautical Theme Rooms
Indulge in boutique rooms at Harbour Heights Hotel with elegant nautical decor, air conditioning, and private spa baths for a truly relaxing stay.

Culinary Delights
Savor the finest Italian cuisine at The Amalfi View Restaurant or immerse yourself in Asian flavors at Ocean Palace, both offering stunning views of Poole Harbour.

Scenic Views and Tranquil Surroundings
Enjoy panoramic sea views from the landscaped terrace, explore nearby attractions like Brownsea Island, and experience a peaceful setting just outside Poole center.

Experience luxury, culinary excellence, and breathtaking views at Harbour Heights Hotel. Book now for an unforgettable stay!

Important information:

Kindly note that this hotel can cater for guests with disabilities, please contact the hotel directly to ensure your requirements can be met.

Advance booking is required to guarantee a table at the restaurant.

Upgraded rooms with harbor views and balconies are available on request, subject to availability and an additional charge. Please request when booking.

Please note that the hotel regularly hosts functions, so some noise may be experienced at weekends.

Please note that the BBQ facilities are for group functions only, and guests are not permitted to bring their own food.

When booking more than 6 rooms, a GBP 50 nonrefundable charge per room is required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Location

Guest Reviews

8.3
Based on 1422 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.87
Amenities: 8.1
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.38
D
Daniel • couple • gb
8
2026-09-19 • via Nuitee
W
Wendy • solo_traveller • gb
10
Very exceptional birthday weekend spent with my family
Pros:

Rooms clean comfortable well furnished. Staff helpful and friendly. Meals lovely. View fantastic.

Cons:

Nothing at all

2026-09-18 • via Nuitee
J
Joan • family_with_children • gb
7
Gorgeous hotel and lovely helpful reception girls
Pros:

My room was lovely and big with a stunning view over to Brownsea Island.

Cons:

Nothing

2026-09-18 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

The staff were exceptional. Particularly, Rachel, Grace, and Toby and also the receptionist. We also liked the ability to use the facilities of the other two hotels.

Cons:

The steep climb up the Hill to the hotel. Also the dinning menu lacked in variation.

2026-09-17 • via Nuitee
N
Naomi • couple • gb
1
2026-09-17 • via Nuitee
C
Carole • couple • gb
8
We enjoyed our short break very much
Pros:

Excellent location , very helpful staff, everyone friendly. And lovely food.

2026-09-16 • via Nuitee
G
Geoff • couple • gb
9
2026-09-16 • via Nuitee
B
busybellini • solo_traveller • gb
6
Great location but in need of some TLC
Pros:

Location was lovely and staff were good

Cons:

No room service. Covid is over and it would be nice to have room service. No newspapers.

2026-09-15 • via Nuitee
S
Sam • family_with_children • gb
8
2026-09-14 • via Nuitee
L
Lewis • couple • gb
9
Pros:

Spacious room with lovely view. Friendly staff. Very good breakfast.

2026-09-13 • via Nuitee
J
jane • couple • gb
9
We would certainly return and contemplating October on their deal
Pros:

Breakfast was very good and great service fresh and presented well

Cons:

I think the furniture in the room was dated albeit wood even a high polish might help the fridge was not working and there were no shelves in it room service did not check the tea and coffee so my husband had to go and get fresh milk in the morning

2026-09-13 • via Nuitee
J
Judy • solo_traveller • gb
6
Pros:

Comfortable, clean room and great views.
Good tea and coffee making facilities in room. Jacuzzi bath!
Great breakfasts.

Cons:

The evening meal menu. Very limited. Risotto was awful. Chicken was undercooked, so we had to wait for another dish to be prepared.. Not acceptable. Staff leaving used dirty plates on the table.. Not attentive enough to needs of diners. - water was not placed on table after being adked for at the beginning of the meal.Not enough staff.

2026-09-13 • via Nuitee
P
Peter • couple • gb
8
Restful
Pros:

Right location lovely view

Cons:

Service was slow no entertainment menu a bit repetitive

2026-09-12 • via Nuitee
D
Deglan • couple • gb
9
2026-09-11 • via Nuitee
S
Sara • solo_traveller • gb
9
Fabulous relaxed weekend break.
Pros:

Stunning location, fabulous staff. Shout out to Sol restaurant manager & Barbara.
Superb cooked breakfasts to order in the mornings. Dinner in the evening was excellent. Quality ingredients.
Pianist on Saturday evening was perfect for dinner.
DJ on the terrace was nice touch and gave a good relaxed vibe. We had a fabulous stay for our anniversary and staff made it special for us.
We enjoyed lovely walks along Sandbanks beaches all in close proximity to the hotel.

Cons:

The air-conditioning was difficult to regulate, it didn't seem to stay on, that could just have been us though!
Rooms probably need a refresh of decor along with the bathroom. Power shower was excellent though, Aqualisa always good choice.

2026-09-08 • via Nuitee
J
Joanna • extended_group • gb
9
Wonderful view from bedroom over harbour.
Pros:

Lovely location looking over the harbour.
Good breakfast with plenty of choices.
Welcoming, friendly staff.

Cons:

Room is tired in need of modernisation.

2026-09-07 • via Nuitee
C
Chris • couple • gb
8
2026-09-07 • via Nuitee
R
Robert • couple • gb
10
One of the best hotels stays in Britain
Pros:

This was our second stay at Harbour Heights and once again it was absolutely perfect. The staff, location, cleanliness and comfort of our room and the overall presentation of the hotel was excellent and we will definitely have a third visit.

Cons:

The only small complaint I would have, although it was truly minor and did not affect the comfort of our stay at all, but the only thing that I would've like if it was better, was the size of space available to store my toiletries and in the bathroom. The bathroom was well presented with good shower and toilet facilities. The water pressure was one of the best I've experienced in a hotel and the towel warmer and fluffy towels were the best. Although this minimal space to store my toiletries, it was possible to be overcome and did not hinder or make our stay any less comfortable.

2026-09-06 • via Nuitee
M
Mel • couple • gb
9
Overall was a really pleasant stay.
Pros:

The view was exceptional 🥰
Room was a great size, and having a balcony was fantastic with that stunning look across to Brownsea island.
Staff were friendly and food was nice although disappointed that it wasn’t the same menu that was on the website, husband really fancied the steak! He chose the haddock and was very tasty. I had the lamb was really nice with the mash and vegetables. Breakfast was really good quality, sausages and bacon really good!

Cons:

Room was dusty, and bathroom a bit tired and needs some attention, taps covered in limescale!

2026-09-06 • via Nuitee
L
Lisa • solo_traveller • gb
10
Great location and lovely room.
Pros:

Lovely room and great views from both our room and on the terrace off the bar and restaurant. Great location

Cons:

Parking was tricky to start with but became easier during the evening.

2026-09-04 • via Nuitee