Harbour Heights Hotel

Fabulous Views of the harbour - fantastic breakfast - quality evening meal

Staff very good helpfulness

Great location

A real family run hotel.
All the staff really lovely.
Views are amazing

Lovely terrace staff very helpful

Clean room with a great view.
Comfortable bed and quiet at night.

We stayed at this hotel my husband and I over the long Easter weekend just gone as Easter Sunday was my birthday
I will start with the positive about this hotel:
1)The location cannot be beaten high up overlooking the bay down below it commands beautiful views over the bay below
2)The food in the restaurant was top notch and reasonable for the quality at both breakfast and dinner
3)Though the room was really dated it was clean and the digital shower in the bathroom was really easy to use and very good too
5)Though we didn’t need to use them the hotel has 3 charging bays reserved for electric vehicles for convenience
6)The hotel stay with breakfast is quite reasonable in our opinion for the location of the hotel
The not so good :
1)It’s not a 4 star hotel in our opinion due to the dated decor and lack of amenities like a pool or gym perhaps
2)The decor in the rooms and reception area is dated and rather bland (a shower curtain in the bath !Its a no no as far as I’m concerned)
the hotel could really do with being spruced up both outside and inside
3)Though we had a small balcony with nice side sea views, the balcony “floor” was so dirty you couldn’t step outside on it as you would bring back all the dirt and mud straight on the bedroom carpet which already had find dirt stains there from that I’m guessing…
4)The restaurant has amazing sea views and a lovely terrace but the harsh spot lighting at night spoils the enjoyment of the views as when the daylight goes down all you can see is the reflection of the restaurant in the windows not the view outside !Shame really as I said the food is top notch but the atmosphere is spoilt by the lack of dimned softer lighting!For that reason we only ate dinner there once on our 3 night stay!
5)The male supervisor at breakfast time was rather miserable and curt imo…the other waitress and waiters were all very pleasant though
6)It’s the little personal things that makes great service really and a hotel stand out from the rest …Although I had mentioned Easter Sunday was actually my birthday and the reason for our 3 night stay when booking ,this was never acknowledged by anyone at the hotel during our stay which is a bit disappointing
7)Finally we have an electric car and the hotel has 3 chargers at the back of the hotel which is great..
We didn’t need to charge during our stay but on one occasion the main car park was full and we didn’t know there was a 2nd car park so we parked on one of the 3 charging bays
Out of courtesy I told the friendly polite young man at the reception that that was the case and was going to leave my number if someone needed the space to charge.He said ideally I shouldn’t park there which I totally agree and told me about the 2nd car park we had not seen so asked us if we could move our car now …I mentioned that there was a rather battered looking old car parked on one of the EV space that shouldn’t be there and could only refer to it as an “old banger” as sorry to say but the condition of the car was really bad!He then told us that was his own car!!!Oops that was awkward !So I challenged ,in a polite and joking way, the fact he was asking us to move our electric car which we were happy to do anyway whilst he deemed it ok to park his own car there which isn’t even electric in the first place ?The cheek of it lol!
So I asked him if he was going to move his car too then and clearly by then he was (understandably)offended I had called his car an “old banger”and that I had challenged him about parking there …in my defence I have driven plenty of older cars in my youth nothing wrong with that but his really was in a poor and dirty condition…had I known the car belonged to him I would have never made that comment but this young man is so well presented overall ,would have never guessed it could be his vehicle to be fair!
We moved our car straight away but this episode just didn’t sit right with us.
Overall we enjoyed our stay as the area is lovely and we had a really nice time but the above points I mentioned could in my opinion have made our stay much better
This hotel is good enough but could be so much better though…

Good location

The garden area was lovely over looking the sea.

Great Location for Sandbanks , beautiful views from Restaurant & bedroom..
Nice room , comfortable and very clean .
Good shower
Quiet , peaceful room

(Shoutout to Matt on reception who was very friendly and helpful )

View (sea view). Helpful service. Location. Jacuzzi bath.

The Breakfast had a great choice the staff were friendly and attentive and the balcony view is exceptional

Fantastic location, great reception staff

Out dated

A nice hotel with lovely views over Poole Harbour and Brownsea Island. Staff very helpful nothing too much trouble. Good Breakfast. Only thing is that rooms a little dated and could do with a makeover but nothing to spoil our stay.

Location

Room was excellent with a great view of the sea. Restaurant and staff were great.