Crown Promenade Melbourne

Hotels
8.8 (10519 reviews)
8 Whiteman Street , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Room quality issues
Overpriced for services
Limited food options

Categories

Cleanliness
8.76
Rooms feeling a little tired, but generally clean.
Service
9.73
Friendly staff and great customer service noted by multiple reviewers.
Location
9.77
Great location to everything we needed and convenient access to amenities.
Room Quality
8.22
Rooms are a bit dated, with some guests noting uncomfortable beds.
Amenities
8.75
Some facilities such as the pool were noted as closed for maintenance.
Value for Money
7.71
Considered overpriced for the quality received, particularly for small rooms.
Food and Beverage
8.26
Limited service hours for room service and high prices for in-room dining options.
Overall Experience
9.23
Overall a pleasant stay despite some drawbacks; great for city access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxurious Amenities

Located in the heart of Melbourne, Crown Promenade Melbourne is a luxurious hotel offering an array of amenities to make your stay unforgettable. Enjoy the infinity pool, outdoor terrace, and fully equipped fitness center to relax and rejuvenate during your visit.

Breathtaking Views

Indulge in stunning city, bay, or river views from the comfort of your room. Each room features an en-suite bathroom, minibar, and a flat-screen TV with cable channels, ensuring a comfortable and enjoyable stay for all guests.

Ultimate Relaxation

Unwind at the on-site restaurant and bar, or pamper yourself with access to steam rooms, a heated spa, and professional masseuse services. For those feeling lucky, the hotel is directly linked to the renowned Crown Casino and Entertainment Complex.

Book your stay at Crown Promenade Melbourne now for an unforgettable experience.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employees and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 10519 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.75
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 9.23
C
Cathryn • solo_traveller • au
10
2026-02-15 • via Nuitee
D
Dunya • solo_traveller • au
5
2026-02-14 • via Nuitee
H
Heath • solo_traveller • au
9
2026-02-14 • via Nuitee
K
Karli • solo_traveller • au
8
Perfect for my wedding eve stay and after the wedding stay.
Pros:

Everything. Large suite, amazing views from top level.

Cons:

That the pool only had two hours of ‘adult’ time at night and the spa was closed. The concierge desk was incredibly unhelpful to the limo driver I had booked to take myself and my bridal party to my 5pm wedding. I called the front desk 3 x to advise that the limo would be arriving at 4pm and we may be running late. When the limo driver arrived he was given 15 minutes and pressured to not stay any longer - to the point he kept on calling me - the bride to see how long we would be. When I got down the valet hurried us along.

2026-02-14 • via Nuitee
J
Jaqueline • family_with_children • au
7
Pros:

Room was clean, shower is always amazing, bed was comfortable and warm, block out curtains kept the room dark in the morning

Cons:

Pillows were too soft with 1, but too much with 2, made for a restless night. No TV reception

2026-02-14 • via Nuitee
M
Mike • couple • au
7
2026-02-14 • via Nuitee
S
shayla • extended_group • au
9
2026-02-14 • via Nuitee
S
Sharyn • extended_group • au
10
2026-02-14 • via Nuitee
K
Kristy • couple • au
8
Cons:

The pillows. Too soft
The valet people have attitude.

2026-02-14 • via Nuitee
M
Michael • couple • au
6
2026-02-13 • via Nuitee
L
lily • family_with_children • au
7
2026-02-13 • via Nuitee
D
david • solo_traveller • au
7
2026-02-13 • via Nuitee
E
Ella • couple • au
10
2026-02-12 • via Nuitee
S
Shaun • couple • nz
9
Great location and facilities
2026-02-12 • via Nuitee
E
Erin • couple • au
8
2026-02-12 • via Nuitee
M
mark • family_with_children • au
10
2026-02-12 • via Nuitee
R
Ruth • family_with_children • au
4
Pros:

Staff were very Warm regards Ruth and friendly.

Cons:

Room was so hot we couldn't sleep.
Aircon was on coolest setting.
Pillows were dreadful, need to be sent to tip.

2026-02-12 • via Nuitee
M
Mario • extended_group • au
10
2026-02-11 • via Nuitee
J
Joy • couple • au
9
great location and close to everything, we will come back
Pros:

the location was really good, the staff were friendly and the bed was comfy, the bathroom was lovely and we enjoyed our stay.

2026-02-11 • via Nuitee
C
Cordula • extended_group • cl
10
2026-02-11 • via Nuitee