Mammoth Mountain Inn

My family recently stayed at Mammoth Mountain Inn and the atmosphere, staff, and rooms were exceptional.

We encountered an issue from the onset of our stay that could have derailed our trip entirely. Hernan a front desk agent stepped in immediately with warmth and professionalism. He listened and resolved the situation quickly.

This is the kind of team member who elevates an entire property’s reputation. Mammoth Mountain Inn is lucky to have him, and he has strong potential to expand his role.

Thank you, Hernan. You made our stay a 5-star experience.

Hernan at the front desk from the moment we walked in was very welcoming and set the tone for our trip. He answered our questions with great knowledge and offered several recommendations on things to do and eateries in town which were all super helpful! The location of the Inn to access the mountain cannot be compared to other places we’ve stayed at before and the atmosphere was quaint and pleasant. The outdoor hot tub/pool area was clean and the views of the mountains were strikingly beautiful. The lodge area especially with the fire pit was quiet making it a great place to relax outside of the rooms in the evenings.

We had our wedding on the summit. All of the staff were amazing. The views were breathtaking. Special thanks for Amanda for the business end, Natalie who made our day perfect with her clockwork coordination, and Ben at the front desk for making sure we had everything we needed. Hands down the best memories were made here with family.

Always going to be my first choice of places to stay. Yes, it’s a bit dated- but it’s comfortable, warm and great food. Also the staff are caring and helpful. I’m really writing to give an enormous thank you to Tom E. and Tatiana. I had briefly left the hotel leaving my husband in the room. He has classic Alzheimer’s- fine in the morning but sundowners symptoms by later in the day. Except this time he was confused about where he was - at noon - and called the front desk. Tom and Tatiana were already working at calming him down when I arrived back. Above and beyond. Thank you.

Love the location of this hotel. Rooms are clean, proximity to the slopes is perfect, ski valet is amazing. I will always choose to stay here.

right next to the main lodge, perfect location.

Brian Henke is so professional, courteous and efficient!

As you all know, exceptional accessibility to the slopes. Great service, dining facilities and ancillary services. As you know - please update the plumbing and restrooms in the rooms. Looooong overdue!!!

Hernan took great care of us, swapping our room at checkin, and making us feel very welcome. Mammoth Mountain Inn is our first choice to stay where we can just wake up and start skiing!

Dirty and tired. Rooms OK but Yodler hall carpet was filthy and I was bitten by bedbugs. Food service overburdened and disorganized. There is a restaurant space that isn't being used for some reason and it was hard to get anything to eat. You are miles from town so the Inn is the only food available. I struggled to get silverware to eat with at bar where staff was so frantic to serve the crowd that I hesitated to ask for anything. Room at main Inn building was better than Yodler but still looked like it hadn't been redone since 1970. No one ever responded to my complaint about bedbugs. Staff were nice people doing their best under difficult circumstances.

The ski check valet, Weston, provided unsurpassed service. By the second day I didn't even have to tell my room number to retrieve my skis. He provided friendly updates on mountain conditions.
The hotel, Mammoth mountain inn, could use some updating. We were assigned The West Wing and it was convenient because the pool and hot tubs are in this building. However, the lampshades in the room were stained and broken, there's no light in the closet, there was obvious damage to the wall.
The complex itself is spread out. It was a 6-minute walk to the main building. Also, the ski valet will not take your poles. Don't forget them in your room. It's a long Trek back. On the morning that I forgot my poles, Weston offered to let me use some poles that he had in the storage room. This was very kind, but I did prefer my own poles. My roommate used the ski Butler rental service and again the service was excellent with the valet taking the skis and knowing exactly what to do for the pickup.
The buses stopped running at 5:00 p.m., but from 5:00 to 9:00 p.m. The hotel provides a shuttle service, so you can have dinner in the village if you choose. Of course, if you have your own car, this will not be an issue for you.
Lift number 11, the beginner chair, is only about 200 to 300 ft from the lobby of the hotel, and the gondola is only another 50 ft farther. The hotel provided paper mountain maps so you could plan your day.
Choose this hotel if you are looking for excellent service. Everyone working here was very friendly and accommodating.

Andi at the front desk was great at check in processing and overall great customer service, will be booking again.

And I provided exceptional service. Very accommodating and friendly! Room is very clean too.

The personal were very attentive and helpful. Weston, at the ski valet, was great After a few days he seemed to know which skis were ours. The rooms need to be updated, but someone said they are currently in the process of doing that, which I feel would up their rating. Great location by the mountain . I think the lounge should be open later, having a place to relax with friends after dinner. Hopefully that will come with the room Renovations!

Hernan and Caroline accommodated us last minute and it was the most wonderful service ever. Not only them but, Mammoth mountain inn has been the best first experience. .

Staff was very helpful....Weston was great. Brenda, Jim, orientation host was wonderful and informative. Stephanie Hwang was great as well as Big Pocono Ski Clubs Mountain Hosts...John, Dave, Harry and 2 women

Stayed her for a week with a ski group. Check in was seamless and the bags were delivered to our room quickly. I stayed in the East Wing and my room was dated. The beds were comfortable though. Coyotes hang outside rooms on the East Wing as people feed them-which is a shame. Location is at bottom of the Main Lodge so ski in and out is convenient!

Was planning our third trip to stay here as we absolutely love everything about the Inn. Primarily its ski in ski out location in one of the best ski areas in the world. ( We have been skiing for 40 years all over Europe, USA and Canada)
Unfortunately we had to change our plans and ended up messing up the cancellation. However the reception staff were fantastic and unbelievably helpful and went above and beyond to sort things out and saved the day. Its only when things go wrong do you appreciate the quality of service.
Thank you Guys
John Bolton

Ben is what made us enjoy this place 100x more! He was such a great receptionist. We stayed in the main building and it was super nice being so close to the slopes. I would come back again because of how great Ben was in helping us with our stay.

It's as close as it gets to the lifts — they're literally right outside! Our experience was great, we were helped by Hernan, who was super helpful and patient and took time to explain where everything was. He also shared tips on how to get around the mountain and village, and fun spots to hang out around town after the lifts stop spinning. You'll be in good hands if he's the one helping you at the front desk.

Be aware! The lodge is pretty isolated at the top of the mountain and the buses stop running pretty early. The shuttle driver, John, is great too, but services stop at 9 PM.

The inn is so beautiful, although the rooms themselves are a little less grand. I'd say you definitely pay for the location over the quality of the rooms, as is the case with most ski lodges.