Holiday Inn Express & Suites Newport News by IHG

Hotels
•
Holiday Inn Express
7.9 (366 reviews)
943 J. Clyde Morris Boulevard , Newport News , US
+1 757-596-6417

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good / great location (multiple mentions)
Friendly, helpful and attentive staff (named praise)
Complimentary breakfast and free parking noted
Clean pool reported by some guests
Close to CNU / convenient for destination
Reasonable price noted by some
Cons:
Musty or damp rooms reported
Rooms need updating: bathroom cosmetic damage and maintenance issues
Breakfast/coffee: poor quality, long waits, and shortages reported
Missing towels/washcloths and lapses in room service
Pool out of order and broken/empty machines (ice machine, coffee pods)
Perceived as overpriced for the condition/amenities

Categories

Cleanliness
7.8
Mixed reports: several guests noted satisfactory cleanliness and a clean pool, but others reported musty/damp rooms, wrinkled sheets, missing washcloths/towels and occasional lapses in housekeeping.
Service
9.4
Generally strong: multiple guests praised friendly, helpful and attentive staff (including a named staffer), though there are isolated complaints about missed room refreshes and poor room service.
Location
9.6
Consistently praised for convenience and proximity to destinations (multiple mentions of good/ great location and being close to CNU).
Room Quality
6.5
Below average: reports of firm beds, dated rooms, bathroom cosmetic damage (chip in tub, tile moulding), poor lighting, and occasional maintenance/TV buffering issues.
Amenities
7.3
Mixed: free parking and complimentary breakfast noted, and pool cleanliness praised by some, but several amenities had problems (pool out of order, slow coffee machine/lines, empty ice machine, missing hair dryer, shortages of supplies).
Value for Money
6.8
Perceived as below expectations by several guests: multiple comments that price felt too high for room condition and available amenities, though a few guests felt it was a fair/good price.
Food and Beverage
7
Mixed breakfast experiences: some guests found the breakfast good or adequate, while others reported poor quality, long waits for coffee, and shortages of items.
Overall Experience
8.8
Overall leans positive: many guests reported enjoyable, peaceful or very good stays and praised staff and location, balanced by a number of stronger negative experiences related to rooms, amenities and service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Airport Shuttle Service

Offering free shuttle service to the Newport News International Airport, this Virginia hotel is perfect for travelers looking for convenience. Guests can relax in the indoor pool or stay connected with the free Wi-Fi available in every room.

Comfortable Rooms with Modern Amenities

The rooms at Holiday Inn Hotel & Suites Newport News are designed for comfort and functionality. With features like a microwave, refrigerator, and flat-screen cable TV, guests can enjoy a cozy stay. The addition of coffee facilities and a dining table in each suite adds a touch of convenience to the experience.

Relaxing Facilities and Nearby Attractions

Guests can unwind in the gym, conduct business in the well-equipped center, or simply enjoy the charming lobby with a fireplace. Additionally, the hotel's proximity to City Center at Oyster Point and Busch Gardens offers a perfect blend of relaxation and entertainment.

Ready to experience comfort and convenience at Holiday Inn Hotel & Suites Newport News? Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

7.9
Based on 366 reviews
Cleanliness: 7.8
Service: 9.4
Location: 9.6
Room Quality: 6.5
Amenities: 7.3
Value for Money: 6.8
Food and Beverage: 7
Overall Experience: 8.8
A
Aisha • extended_group • us
10
2026-10-19 • via Nuitee
J
Jnae • couple • us
10
2026-10-19 • via Nuitee
K
Karen • solo_traveller • us
9
Nice stay in a cozy hotel room.
Pros:

Nice room. Good location for what I needed it for. Breakfast was good.

Cons:

The bed was a little firm for my preference. But no big deal. Room needed a little updating as some the walls in the bathroom needed touching up and the tile moulding in the bathroom needed replacing.

2026-10-19 • via Nuitee
N
nicole • solo_traveller • us
10
Comfortable
Pros:

Good

Cons:

N/a

2026-10-12 • via Nuitee
R
Randy • extended_group • us
6
not likely I'll go back
Cons:

the room was musty and felt damp. even running the a/c to remove the humidity didn't help.

2026-09-17 • via Nuitee
S
Sidney • family_with_children • us
7
2026-09-07 • via Nuitee
L
Lorraine • solo_traveller • us
9
2026-08-28 • via Nuitee
A
Alissa • couple • us
10
Overall, I had a very good experience at this property. I want to give a special shout out to david who helped me when I
Pros:

Free parking, complementary breakfast, huge suite

Cons:

N/A

2026-08-27 • via Nuitee
S
Shanta • family_with_children • us
10
2026-08-26 • via Nuitee
M
Maher • couple • us
10
2026-08-26 • via Nuitee
D
dharanisri • family_with_children • us
5
2026-08-10 • via Nuitee
F
Ferenc • family_with_children • hu
9
Kellemes
Pros:

A várakozáson felüli volt , reggeli finom

Cons:

Hajszárító nem volt a szóbához

2026-08-04 • via Nuitee
S
Stephanie • family_with_children • us
4
Overpriced for the "amenities" offered.
Pros:

It was conveniently located to our destination.

Cons:

The sheets did not properly fit the bed and were very wrinkled. Poor lighting in the bathroom and a chip in the side of the tub. Breakfast was horrible and coffee machine takes too long to brew one small cup of coffee. There was a line of people waiting to use it. Pool was out of order in July.

2026-08-02 • via Nuitee
C
Courtney • family_with_children • us
10
2026-08-02 • via Nuitee
D
Destiny • solo_traveller • us
3
2026-08-02 • via Nuitee
R
Ruth • solo_traveller • us
7
2026-07-21 • via Nuitee
E
Emily • family_with_children • us
1
2026-07-18 • via Nuitee
K
Kendal • couple • us
6
Price needs to be cheaper.
Pros:

The pool

Cons:

Price was tooo high for how the rooms looked.

2026-07-08 • via Nuitee
M
Mary • family_with_children • us
1
I recommend no one stay here!!!!!!
Cons:

No wash clothes and towels room service was Bad!!!! Everything was just bad

2026-07-07 • via Nuitee
T
Tanner • couple • us
10
A wonderful stay during vacation!
Pros:

The cleanliness was very satisfactory, and the pool was perfectly clean and not to overly chlorinated

2026-07-03 • via Nuitee