Holiday Inn Express Richmond-Brandermill-Hull Street by IHG

Hotels
•
Holiday Inn Express
5030 West Village Green Drive , Brandermill , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Poor maintenance
Heating issues
Inadequate TV service

Categories

Cleanliness
7.05
Several reviews mentioned cleanliness issues, particularly with bathrooms and common areas being dirty.
Service
8.55
Staff were friendly and helpful, though some issues with responsiveness were noted.
Location
8.55
The location was a positive aspect, being quiet and isolated from traffic.
Room Quality
7.05
Multiple complaints about heater not working and TV issues impacted room quality.
Amenities
8.05
Amenities were average with some positive remarks about the breakfast, but some patrons noted discrepancies.
Value for Money
7.55
Value for money was impacted by issues like lack of heat and expensive pricing despite service.
Food and Beverage
7.55
Breakfast quality received both good and poor feedback; generally below expectations.
Overall Experience
8.05
Mixed experiences overall, with some significant negative comments overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:16

Property Description

Convenient Location
Situated less than a mile from Commonwealth Center Mall, the Holiday Inn Express Richmond-Brandermill-Hull Street offers easy access to shopping and entertainment options. Explore Central Midlothian and Metro Richmond Zoo just a short 15-minute drive away.

Modern Amenities
Enjoy the convenience of a microwave, mini-fridge, and tea/coffee-making facilities in every room. Stay connected with free Wi-Fi and unwind with a flat-screen cable TV. Need to catch up on work? Utilize the work desk in your room.

Complimentary Services
Take advantage of free access to the 24-hour gym and business center during your stay. Parking on site is also complimentary, ensuring a hassle-free experience for all guests.

Book your stay now at the Holiday Inn Express Richmond-Brandermill-Hull Street for a comfortable and convenient hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

We are very sorry for the inconvenience but our Elevator will be under maintenance and not operational starting from September 9th, 2021 until October 10th, 2021. Please let the hotel know if you have any questions or need any additional information. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 8.05
J
Jaleesa • couple • us
1
2026-08-16 • via Nuitee
A
Agustin • solo_traveller • us
8
2026-07-23 • via Nuitee
T
Timothy • solo_traveller • us
8
2026-07-22 • via Nuitee
E
Evelin • family_with_children • us
10
2026-07-20 • via Nuitee
L
Lexy • family_with_children • us
10
2026-07-20 • via Nuitee
G
Gregory • family_with_children • us
5
Cons:

The room served its purpose for our family's long weekend stay. It was spacious, well-lit, and had plenty of storage for our clothes and other belongings, which made our stay comfortable.

Unfortunately, housekeeping was a major disappointment. Our room was never cleaned during our entire stay. Each day when we returned, the beds had not been made, the bathroom had not been cleaned, and we were not provided with fresh towels or replenished amenities.

There were also a couple of maintenance issues that should be addressed. The bathroom door did not close properly and had to be lifted in order to latch and lock, making privacy inconvenient. Additionally, the blackout shade would not move up or down because the chain was malfunctioning, and I ended up fixing it myself.

Overall, while the room itself was spacious and functional, the lack of housekeeping and unresolved maintenance issues significantly impacted our experience.

2026-07-14 • via Nuitee
A
Alexia • solo_traveller • us
1
Don't stay here
Pros:

Nothing

Cons:

When I got there it was completely dark. They didnt have any power. So they couldn't check anybody in and have refused to contact me back about my refund. I have called several times and sent messages. I never got to stay there. I had to find somewhere else to stay.

2026-07-08 • via Nuitee
D
David W. • solo_traveller • us
9
Easy quick overnight
Pros:

Perfect location, room was clean and comfortable. Exactly the breakfast you expect at this brand of property.

2026-07-08 • via Nuitee
M
Maresha • couple • us
10
2026-07-01 • via Nuitee
A
aditi • couple • us
4
2026-06-30 • via Nuitee
J
JANYER • family_with_children • us
7
Pros:

The service was very good

Cons:

The bathroom was not in very good condition

2026-06-28 • via Nuitee
E
Edmund • couple • us
10
2026-06-25 • via Nuitee
T
Till • solo_traveller • us
10
Pros:

Friendliness of tge entire staff. Everyone was professional and always spoke.

2026-06-22 • via Nuitee
C
Cynthia • extended_group • us
8
Nice location to take a walk
Pros:

Location

Cons:

Food

2026-06-11 • via Nuitee
J
Jay • family_with_children • us
10
2026-06-08 • via Nuitee
S
sandria • couple • us
7
It’s not a place that I would recommend for future stays. Although the staff was nice, the rule was in need of an upgrad
Pros:

The staff was nice

Cons:

The room was dated and needs new linen. Very dated accommodations.

2026-06-01 • via Nuitee
K
Kristy • family_with_children • us
3
2026-05-27 • via Nuitee
O
ontko • solo_traveller • us
10
Pros:

Everything was fantastic

2026-05-24 • via Nuitee
J
Joseph • couple • us
10
Pros:

The room was really clean and the bed was super comfortable and the staff was great

Cons:

Not much to complain about, my stay was great

2026-05-21 • via Nuitee
L
Linda • solo_traveller • us
10
2026-05-15 • via Nuitee