Holiday Inn Express Richmond-Brandermill-Hull Street by IHG

Hotels
•
Holiday Inn Express
7.8 (244 reviews)
5030 West Village Green Drive , Brandermill , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Comfortable beds
Convenient / perfect location
Friendly, helpful staff and quick check-in
Good, well-stocked breakfast
Affordable / good for overnight stays
Spacious rooms
Cons:
Inconsistent housekeeping (report of no cleaning during stay)
Maintenance issues (bathroom door, blackout shade)
Dated rooms/linens for some rooms
Noise (doors slamming at night)
Power outage with poor communication/refund handling
Limited breakfast variety noted by some

Categories

Cleanliness
6.5
Mixed feedback: several guests praised clean rooms, but a significant complaint described no housekeeping for the entire stay and other guests noted bathroom condition issues.
Service
9
Generally strong: many reviewers called staff friendly, helpful and professional with quick check-in; one notable service failure occurred during a power outage where the guest reported no refund or response.
Location
9.2
Consistently praised as convenient and well-located for walks and local needs; multiple guests called location perfect for their stay.
Room Quality
6.5
Mixed: rooms described as spacious with comfortable beds by many, but several comments noted dated decor, worn linens and maintenance issues (bathroom door, blackout shade).
Amenities
7.6
Mostly positive for essentials: breakfast was often described as well stocked with good choices; some minor negatives include limited breakfast variety and missing charger ports.
Value for Money
8
Often perceived as good value and affordable for an overnight or convenient stay, though the power outage/refund incident negatively impacted value for at least one guest.
Food and Beverage
7
Breakfast generally received favorable comments (choices, well stocked), but a few guests mentioned limited variety or food-related issues.
Overall Experience
8.6
Overall positive stays noted (comfortable, relaxing, friendly staff), tempered by occasional serious issues (housekeeping failures, maintenance problems, one major outage incident) that lowered some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Situated less than a mile from Commonwealth Center Mall, the Holiday Inn Express Richmond-Brandermill-Hull Street offers easy access to shopping and entertainment options. Explore Central Midlothian and Metro Richmond Zoo just a short 15-minute drive away.

Modern Amenities
Enjoy the convenience of a microwave, mini-fridge, and tea/coffee-making facilities in every room. Stay connected with free Wi-Fi and unwind with a flat-screen cable TV. Need to catch up on work? Utilize the work desk in your room.

Complimentary Services
Take advantage of free access to the 24-hour gym and business center during your stay. Parking on site is also complimentary, ensuring a hassle-free experience for all guests.

Book your stay now at the Holiday Inn Express Richmond-Brandermill-Hull Street for a comfortable and convenient hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

We are very sorry for the inconvenience but our Elevator will be under maintenance and not operational starting from September 9th, 2021 until October 10th, 2021. Please let the hotel know if you have any questions or need any additional information. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 244 reviews
Cleanliness: 6.5
Service: 9
Location: 9.2
Room Quality: 6.5
Amenities: 7.6
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.6
M
Mark • couple • us
10
Comfortable and relaxing
Pros:

Clean, location and great staff!

2026-10-20 • via Nuitee
B
Bailey • solo_traveller • us
9
Between dr visits
Pros:

The location was perfect for my needs

Cons:

People slamming doors all night long

2026-10-17 • via Nuitee
V
van Rens • family_with_children • us
8
Pros:

De kamer was ruim van opzet.

Cons:

-

2026-10-16 • via Nuitee
T
Tori • couple • us
7
2026-10-16 • via Nuitee
T
Tamara • family_with_children • us
7
Location was convenient and comfortable.
Pros:

Location

Cons:

N/a

2026-10-12 • via Nuitee
C
Carolyn • solo_traveller • us
8
Pros:

Friendly staff, good breakfast.

Cons:

The bathroom needs updating.

2026-10-11 • via Nuitee
V
van Rens • solo_traveller • nl
8
Pros:

Vriendelijk en behulpzaam personeel

Cons:

Ontbijtvariarie

2026-10-10 • via Nuitee
D
Debra • family_with_children • us
10
Affordable, convenient overnight stay.
Pros:

Clean, safe & very convenient!

Cons:

Everything met our needs perfectly!

2026-10-10 • via Nuitee
B
Barbara • couple • us
7
2026-09-06 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

Greeted at desk and checked in quickly. Room was clean and the bed was so comfortable.
Breakfast offered great choices and was well stocked.

Cons:

Would be nice to have a C port plug for chargers.

2026-09-06 • via Nuitee
J
Jaleesa • couple • us
1
2026-08-16 • via Nuitee
A
Agustin • solo_traveller • us
8
2026-07-23 • via Nuitee
T
Timothy • solo_traveller • us
8
2026-07-22 • via Nuitee
E
Evelin • family_with_children • us
10
2026-07-20 • via Nuitee
L
Lexy • family_with_children • us
10
2026-07-20 • via Nuitee
G
Gregory • family_with_children • us
5
Cons:

The room served its purpose for our family's long weekend stay. It was spacious, well-lit, and had plenty of storage for our clothes and other belongings, which made our stay comfortable.

Unfortunately, housekeeping was a major disappointment. Our room was never cleaned during our entire stay. Each day when we returned, the beds had not been made, the bathroom had not been cleaned, and we were not provided with fresh towels or replenished amenities.

There were also a couple of maintenance issues that should be addressed. The bathroom door did not close properly and had to be lifted in order to latch and lock, making privacy inconvenient. Additionally, the blackout shade would not move up or down because the chain was malfunctioning, and I ended up fixing it myself.

Overall, while the room itself was spacious and functional, the lack of housekeeping and unresolved maintenance issues significantly impacted our experience.

2026-07-14 • via Nuitee
A
Alexia • solo_traveller • us
1
Don't stay here
Pros:

Nothing

Cons:

When I got there it was completely dark. They didnt have any power. So they couldn't check anybody in and have refused to contact me back about my refund. I have called several times and sent messages. I never got to stay there. I had to find somewhere else to stay.

2026-07-08 • via Nuitee
D
David W. • solo_traveller • us
9
Easy quick overnight
Pros:

Perfect location, room was clean and comfortable. Exactly the breakfast you expect at this brand of property.

2026-07-08 • via Nuitee
M
Maresha • couple • us
10
2026-07-01 • via Nuitee
A
aditi • couple • us
4
2026-06-30 • via Nuitee