Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (2235 reviews)
East Overcliff Drive , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location (beach/sea access)
Pool and spa facilities
Friendly/attentive staff (in many cases)
Good facilities/value for amenities
Some positive breakfast experiences
Cons:
Dirty rooms and poor housekeeping
Uncomfortable beds and worn/outdated rooms
Parking costs and parking penalty incident
Poor/variable shower water pressure and temperature
Rude or unresponsive front desk in some cases
Fire alarm disturbances and maintenance issues

Categories

Cleanliness
4.2
Multiple guests reported dirty rooms, smelly/soiled toilet brush, torn chairs and inconsistent housekeeping; a few isolated reports praised cleanliness but negative comments dominate.
Service
6.8
Mixed feedback — several mentions of friendly, attentive staff and good service at the spa/breakfast, but also reports of rude reception, ignored doorbell and poor handling of incidents (parking/alarms).
Location
8.8
Consistently praised as excellent for beach/town access and sea views — location is one of the strongest positives across reviews.
Room Quality
4.5
Frequent complaints about uncomfortable beds, smashed window, outdated/poorly maintained fittings (loose door handle, gaps in blinds) and inconsistent room standards.
Amenities
8
Pool, spa and sister-hotel access are repeatedly highlighted as very good and a major plus for guests.
Value for Money
5.5
Several guests felt the stay was not worth the price due to extra parking charges, penalties and dated/dirty rooms; others noted good value for facilities (pool/spa).
Food and Beverage
6
Mixed: some praise for breakfast and good food, but multiple comments about cold breakfast and missing items (e.g., cheese slices).
Overall Experience
6.6
Overall a mixed experience: excellent location and amenities for some, but recurring cleanliness, room-quality and parking/service issues led to many disappointing stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:13

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

6.3
Based on 2235 reviews
Cleanliness: 4.2
Service: 6.8
Location: 8.8
Room Quality: 4.5
Amenities: 8
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 6.6
Y
Yvonne • solo_traveller • gb
9
2026-08-15 • via Nuitee
T
Tatarczuch • solo_traveller • gb
5
2026-08-15 • via Nuitee
L
Lauren • solo_traveller • gb
1
Nightmare
Pros:

Absolutely nothing I’m very upset with how I’ve been treated, I arrived at the property as a lone female for work. Absolutely disgusted with the state on the property I will be writing a massive complaint . When I arrived it looked nothing like the pictures. I went to my room it beyond dirty. The carpets had things growing off it the walls was covered in what looked to be human waste no aircon radiators hanging off the walls wholes in the walls bed was dirty and hard I walked in and walked out to my car in tears as I paid nearly 200 for two nights. Asked reception if I can cancel and have a refund I was told no they could only give me a new room. I spoke with booking . Com apparently nothing can do was I was stuck in an unsafe hotel with druggies drug dealers and prostitution happening I had zero money and had to go to work so there was no alternative. I spoke with the manager she was so rude she told me the pictures was taking over 10 years ago so of course it would be different which is false advertising and that’s it’s not a four star hotel what do I expect; they had no staff covering the nights the on call number didn’t work as a lady was locked out all night and had to sleep outside it’s a dangerous place to stay. Avoid at all cost

Cons:

Absolutely nothing I’m very upset with how I’ve been treated, I arrived at the property as a lone female for work. Absolutely disgusted with the state on the property I will be writing a massive complaint . When I arrived it looked nothing like the pictures. I went to my room it beyond dirty. The carpets had things growing off it the walls was covered in what looked to be human waste no aircon radiators hanging off the walls wholes in the walls bed was dirty and hard I walked in and walked out to my car in tears as I paid nearly 200 for two nights. Asked reception if I can cancel and have a refund I was told no they could only give me a new room. I spoke with booking . Com apparently nothing can do was I was stuck in an unsafe hotel with druggies drug dealers and prostitution happening I had zero money and had to go to work so there was no alternative. I spoke with the manager she was so rude she told me the pictures was taking over 10 years ago so of course it would be different which is false advertising and that’s it’s not a four star hotel what do I expect; they had no staff covering the nights the on call number didn’t work as a lady was locked out all night and had to sleep outside it’s a dangerous place to stay. Avoid at all

2026-08-14 • via Nuitee
S
SAVELJEV • solo_traveller • gb
8
2026-08-14 • via Nuitee
R
Rochkstroch • couple • gb
5
2026-08-14 • via Nuitee
S
Shabana • couple • gb
9
Great service from hassan and the girl at bar
Pros:

Had spa facilities

Cons:

Didn’t offer drinks certain times

2026-08-14 • via Nuitee
A
Anna MICHALKOVA • couple • gb
3
2026-08-13 • via Nuitee
A
Akar • couple • gb
1
Pros:

Very rude perception

2026-08-13 • via Nuitee
M
Mac • solo_traveller • gb
6
2026-08-13 • via Nuitee
A
Ashley • couple • gb
8
2026-08-12 • via Nuitee
M
Marine • couple • gb
1
When we went down to the nearby hotel, they told us we could sit there, but when we went in, we were told—"Sorry, i
Pros:

We didn't like the room; it was old and smelled musty. The windows were terrible—cracked, with peeling paint and frames in bad shape, and there was trash visible outside them. The furniture was awful; there were no proper wardrobes—just a bare unit that looked like a nightstand shell. It was a very uncomfortable room, and the smell was unpleasant.

Cons:

I’m very sorry to complain, but we went to the reception and spoke to a manager—I don’t know his name, but he was a Black man—and he was very rude to us. Later, a young guy came over; we explained the whole situation—that I couldn't stay in that room because both my husband and I are disabled and we had come there to relax. They did change our room the next day. We had paid for breakfast and dinner; we had no complaints about breakfast, but dinner was a huge problem. They didn't offer us a choice—they just served us pasta. I had paid for the stay, so I expected to be given a menu and allowed to order what I wanted, but that didn't happen. Also, we wanted to have a beer, but the machine wasn't working, and no one provided us with water. There weren't even any toothbrushes in the room; the whole situation was terrible.365 rum

2026-08-12 • via Nuitee
L
Luke • solo_traveller • gb
10
Great
Pros:

Great place

Cons:

No draught beers well I was there

2026-08-11 • via Nuitee
S
Susan • couple • gb
5
Definitely not value for money and would not recommend anyone stays here.
Pros:

The views were amazing and the staff were polite ,however some were not very helpful .The room was comfortable and clean.

Cons:

Access was awful, paid £12 a day for parking but couldn't get space in car park so ended up paying twice.Pool was full of pigeons and poo so wouldn't recommend anyone goes in it.Food and drinks menu was limited and only advice was go next door,however as a disabled person thus was not an option .

2026-08-10 • via Nuitee
D
Dandy_lion • solo_traveller • gb
7
Great hotel bad showers!
Pros:

We liked the location and views and the cleanliness of the room etc.

Cons:

The hotel was lovely the only thing was our shower it trickled out and even after we had the receptionist have a look. It still didn't make a difference, this also made us miss a booking for dinner as we was far too late after trying to get clean from a busy day...

2026-08-10 • via Nuitee
L
Lorraine • solo_traveller • gb
8
Pros:

Nice staff

Cons:

It was nice but I was not happy to receive parking tickets from Parking Eye for my car because I had paid for parking and registered my car for the duration of my stay at the hotel.

2026-08-10 • via Nuitee
L
Lisa • couple • gb
6
Pros:

Pool was nice ,

Cons:

Batteries for remote control needed charging TV not great no signal

2026-08-10 • via Nuitee
R
Robert • couple • gb
10
2026-08-10 • via Nuitee
R
Rolandas • solo_traveller • lt
9
Pros:

Vaizdas per langÄ….

Cons:

Kainos ir kokybÄ—s santykis.

2026-08-10 • via Nuitee
J
Juska • family_with_children • gb
7
2026-08-10 • via Nuitee
A
Alin • extended_group • gb
7
Pros:

Pool

Cons:

No AC and free parking for the hotel patrons.

2026-08-10 • via Nuitee