Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (2263 reviews)
East Overcliff Drive , Bournemouth , gb

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location (beach/sea access)
Pool and spa facilities
Friendly/attentive staff (in many cases)
Good facilities/value for amenities
Some positive breakfast experiences
Cons:
Dirty rooms and poor housekeeping
Uncomfortable beds and worn/outdated rooms
Parking costs and parking penalty incident
Poor/variable shower water pressure and temperature
Rude or unresponsive front desk in some cases
Fire alarm disturbances and maintenance issues

Categories

Cleanliness
4.2
Multiple guests reported dirty rooms, smelly/soiled toilet brush, torn chairs and inconsistent housekeeping; a few isolated reports praised cleanliness but negative comments dominate.
Service
6.8
Mixed feedback — several mentions of friendly, attentive staff and good service at the spa/breakfast, but also reports of rude reception, ignored doorbell and poor handling of incidents (parking/alarms).
Location
8.8
Consistently praised as excellent for beach/town access and sea views — location is one of the strongest positives across reviews.
Room Quality
4.5
Frequent complaints about uncomfortable beds, smashed window, outdated/poorly maintained fittings (loose door handle, gaps in blinds) and inconsistent room standards.
Amenities
8
Pool, spa and sister-hotel access are repeatedly highlighted as very good and a major plus for guests.
Value for Money
5.5
Several guests felt the stay was not worth the price due to extra parking charges, penalties and dated/dirty rooms; others noted good value for facilities (pool/spa).
Food and Beverage
6
Mixed: some praise for breakfast and good food, but multiple comments about cold breakfast and missing items (e.g., cheese slices).
Overall Experience
6.6
Overall a mixed experience: excellent location and amenities for some, but recurring cleanliness, room-quality and parking/service issues led to many disappointing stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:13

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

6.3
Based on 2263 reviews
Cleanliness: 4.2
Service: 6.8
Location: 8.8
Room Quality: 4.5
Amenities: 8
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 6.6
C
Carina • solo_traveller • de
1
eines der schlechtesten Hotels
Pros:

Nichts

Cons:

Dreckig, unsauber, nicht geöffnetes Restaurant, Mitarbeiter teilweise sehr unfreundlich, aus meiner Sicht hat keiner der Mitarbeiter eine Ausbildung in der Gastronomie öder in der Hotellerie

2026-08-29 • via Nuitee
C
Claire • family_with_children • gb
1
The worst hotel we’ve ever stayed in
Pros:

Nothing

Cons:

Everything! Awful from a smelly dirty room, rude staff, all so dated! Absolutely awful

2026-08-29 • via Nuitee
I
Ion • solo_traveller • gb
6
2026-08-28 • via Nuitee
H
Helal • couple • gb
9
2026-08-28 • via Nuitee
N
NABIEL • family_with_children • gb
9
My stay was extremely comfortable.
Pros:

I liked the location and everything, as well as the staff's treatment. Thank you.

Cons:

Everything is fine.

2026-08-28 • via Nuitee
Виктория • family_with_children • ua
4
2026-08-28 • via Nuitee
J
James • family_with_children • gb
9
2026-08-27 • via Nuitee
O
Opincaru • solo_traveller • gb
4
2026-08-26 • via Nuitee
L
Linda • solo_traveller • gb
1
2026-08-26 • via Nuitee
A
Ade • solo_traveller • gb
1
2026-08-24 • via Nuitee
L
London Ltd • solo_traveller • gb
1
2026-08-23 • via Nuitee
W
Wright • solo_traveller • gb
8
Pros:

On arrival we was upgraded to a sea view room which was lovely.

Cons:

There wasnt anything we didnt like to be honest.

2026-08-22 • via Nuitee
F
Francisco • couple • gb
6
2026-08-21 • via Nuitee
E
Ellie • extended_group • gb
1
Would not recommend hotel to anyone!
Pros:

Falsely advertised on booking.com, a number of issue pool was dirty, very limited amount of deck chairs now as shown in photo, rips in leather chairs in bar area. Bar area beer pumps was not working and fridges was not on so my dad was served a bottle of beer from a melted ice bucket that was warm from floor! Ice bucket had no lid on so not very hygienic. We looked at rooms and smelt of mould and damp so said to general manager not staying who said we would get full refund via booking.com when we got home he refused refund and lied about us staying one night. Spent 5 days trying to get a refund.

Cons:

Everything was not suitable for disabled mum to stay there was promised room on first floor when we got there this was also a lie from general manager.

2026-08-21 • via Nuitee
J
Jenna • couple • gb
2
Very run down and needs a lot of work
Pros:

Very run down facilities did not work properly after asking for them to be fixed but was told they had

Cons:

Overall not very good at all first member of staff we was greeted with was very rude

2026-08-21 • via Nuitee
B
Bukurosh • couple • al
1
Shit
Pros:

Only the location
Nothing else 👍

Cons:

Nothing

2026-08-21 • via Nuitee
S
Stephanie • solo_traveller • gb
9
2026-08-19 • via Nuitee
M
Mihalcea • solo_traveller • gb
10
2026-08-19 • via Nuitee
G
Gerot • solo_traveller • gb
1
Pros:

The hotel is old and smells terribly of dogs; the carpets areJust the restaurant, and now in front of the restaurant. dirty, and it’s unbearably hot in the rooms.

Cons:

The service was great and the food was very good, especially the seafood spaghetti and the pizza.

2026-08-19 • via Nuitee
L
lisa • solo_traveller • gb
8
Our stay at Ocean beach hotel
Pros:

Enjoyed our stay food was excellent so we're the staff. Would recommend 👌

Cons:

The hot water was very slow.

2026-08-18 • via Nuitee