Holiday Inn Express Puebla by IHG

Hotels
•
Holiday Inn Express
9.4 (1232 reviews)
Boulevard Hermanos Serdan, 45 , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and attentive staff
Cons:
Elevator problems
Noise from neighboring rooms

Categories

Cleanliness
9.48
Cleanliness was frequently praised with reviews mentioning room cleanliness and attention to detail.
Service
9.95
There were numerous compliments about the staff's friendliness and attentiveness.
Location
9.49
Location was noted as excellent, with guests appreciating its convenience.
Room Quality
9.44
Rooms were described as spacious and well-equipped, with positive feedback about comfort.
Amenities
8.97
Some amenities were appreciated, although there were also mentions of the pool being less appealing.
Value for Money
9.43
Guests felt they received good value considering the overall quality of the stay.
Food and Beverage
8.98
The breakfast buffet was generally well-liked, though some mentioned inconsistencies.
Overall Experience
9.45
Overall experience was positive, despite minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:32

Property Description

Convenient Location and Amenities
Located just a short drive from Puebla's historical centre, Holiday Inn Express Puebla offers an indoor pool and daily hot breakfast buffet. The air-conditioned rooms provide free Wi-Fi, flat-screen cable TV, and tea/coffee-making facilities.

Fitness and Business Facilities
Guests can stay active at the well-equipped fitness centre or utilize the hotel's business centre for work purposes. Free local phone calls are an added convenience for travelers staying at Holiday Inn Express Puebla.

Nearby Attractions
Explore the cultural wonders of Puebla by visiting the Cholula Pyramid and Cathedral, both easily accessible from the hotel. For a fun day out, guests can take a short drive to Africam Safari Zoo.

Book your stay at Holiday Inn Express Puebla for a comfortable and convenient experience.

Important information:

Please note that this hotel does not accept debit cards.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 1232 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 8.98
Overall Experience: 9.45
M
mendoza • family_with_children • mx
10
Pros:

Todo

2026-03-27 • via Nuitee
E
Erick • couple • mx
9
2026-03-26 • via Nuitee
J
Javier • family_with_children • mx
10
Pros:

Honestly, I loved the place. It was perfect to stay.

2026-03-26 • via Nuitee
M
Manuel • family_with_children • mx
10
Pros:

Todo bien

2026-03-25 • via Nuitee
L
Lopez Go • couple • mx
9
Super
Pros:

Super

Cons:

El Internet

2026-03-24 • via Nuitee
L
Lidia Aguilar • family_with_children • mx
10
Pros:

Cama cómoda, habitación confortable

Cons:

Todo bien

2026-03-24 • via Nuitee
L
Lessard • couple • ca
10
Fabuleux
Pros:

Super confortable et propre. Parking gratuit à côté. À quelques minutes en taxi pour se rendre au Zocalo. Déjeuner compris avec beaucoup de choix.

2026-03-23 • via Nuitee
A
Alejandro • family_with_children • mx
10
La cama es una nube, muy cómoda!
Pros:

La cama es una nube duermes delicioso, literal te abraza la cama jaja

Cons:

El desayuno muy insípido, solo servía un elevador.

2026-03-23 • via Nuitee
B
BillE124 • Couples • Durango, Northern Mexico
10
Always a good value
Pros:

We reserved a larger suite with a small kitchen and found the room very comfortable. The AC cooled and the shower had good pressure and warm water. Only one elevator was working and during busy times it took some time to get an elevator with room in it. We used the stairs but we were only on the 2nd floor.
Breakfast was adequate. We stay at this hotel every time we're in town and it's a good hotel. We occasionally get a day pass at the hotel next door to use its outdoor pool but this time that hotel was too busy to issue day passes. The Holiday Inn Express has a small indoor pool. A washer and dryer worked well. The elevator required the room key card which we found a little excessive. If you have friends on another floor I doubt your room card will allow the elevator to access other floors.
Parking is right next door and usually has ample room.

2026-03-20 • via Tripadvisor
F
Francisco Javier • family_with_children • mx
10
Pros:

Amplia habitación

Cons:

Solo 1 ascensor operando

2026-03-18 • via Nuitee
V
Victoria • solo_traveller • mx
10
Pros:

La atención del personal, todos súper amables!

Cons:

El trato del restaurante del Hotel Presidente

2026-03-18 • via Nuitee
J
Jose Jesus • couple • mx
10
excelente
Pros:

desayuno

2026-03-17 • via Nuitee
S
Sandra • family_with_children • mx
9
Pros:

Que todo estaba muy limpio, qué todos fueron amables

Cons:

Todo muy bonito!!!

2026-03-17 • via Nuitee
R
ROCIO • family_with_children • mx
10
Muy buena la estancia
Pros:

El confoirt de la habitación y el servicio

Cons:

Solo señalar que había muuchas personas y el desayuno estaba regiular, pero de acuerdo con el precio del Hotel. Uno de los ascensores estaba roto , lo que deficultaba el ascenso a la shabitaciones

2026-03-17 • via Nuitee
Y
Yetlanetzy • family_with_children • mx
9
Pros:

La ubicación es muy buena, el hotel está limpio, personal amable, lo único que me gustaría es que el horario de la alberca lo extiendan un poco más, he tenido la experiencia que en hoteles de la misma cadena te permiten utilizarla hasta las 11 pm, de lo demás todo está muy bien con gusto regresaria

Cons:

Me parece que todo está bien

2026-03-16 • via Nuitee
S
Sanchez • solo_traveller • mx
10
Pros:

Excelente atención y servicio

Cons:

Mas variedad en el desayuno

2026-03-16 • via Nuitee
S
Sandoval • family_with_children • mx
10
Pros:

El personal muy amable, las instalaciones muy limpias y el hotel muy tranquilo

Cons:

Que la Alberta no funcionaba la caldera y el agua muy helada

2026-03-11 • via Nuitee
V
VIRGINIA IRENE • family_with_children • mx
10
2026-03-08 • via Nuitee
C
carlos • family_with_children • mx
10
2026-03-06 • via Nuitee
J
Jacek • extended_group • pl
10
Pros:

Czysty basen, przestronny pokój, bardzo dobre śniadania oraz przyjazny i pomocny personel.

2026-03-04 • via Nuitee