Holiday Inn Express Puebla by IHG

Hotels
•
Holiday Inn Express
9.4 (1314 reviews)
Boulevard Hermanos Serdan, 45 , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and attentive staff
Cons:
Elevator problems
Noise from neighboring rooms

Categories

Cleanliness
9.48
Cleanliness was frequently praised with reviews mentioning room cleanliness and attention to detail.
Service
9.95
There were numerous compliments about the staff's friendliness and attentiveness.
Location
9.49
Location was noted as excellent, with guests appreciating its convenience.
Room Quality
9.44
Rooms were described as spacious and well-equipped, with positive feedback about comfort.
Amenities
8.97
Some amenities were appreciated, although there were also mentions of the pool being less appealing.
Value for Money
9.43
Guests felt they received good value considering the overall quality of the stay.
Food and Beverage
8.98
The breakfast buffet was generally well-liked, though some mentioned inconsistencies.
Overall Experience
9.45
Overall experience was positive, despite minor issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:32

Property Description

Convenient Location and Amenities
Located just a short drive from Puebla's historical centre, Holiday Inn Express Puebla offers an indoor pool and daily hot breakfast buffet. The air-conditioned rooms provide free Wi-Fi, flat-screen cable TV, and tea/coffee-making facilities.

Fitness and Business Facilities
Guests can stay active at the well-equipped fitness centre or utilize the hotel's business centre for work purposes. Free local phone calls are an added convenience for travelers staying at Holiday Inn Express Puebla.

Nearby Attractions
Explore the cultural wonders of Puebla by visiting the Cholula Pyramid and Cathedral, both easily accessible from the hotel. For a fun day out, guests can take a short drive to Africam Safari Zoo.

Book your stay at Holiday Inn Express Puebla for a comfortable and convenient experience.

Important information:

Please note that this hotel does not accept debit cards.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 1314 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 8.98
Overall Experience: 9.45
L
Luis • couple • mx
9
Cómodo y tranquilo
Pros:

El café de refill infinito de 24 horas

Cons:

Que un día no limpiaron mi habitación, incluso después de haber salido varias horas y no dejar candado

2026-05-16 • via Nuitee
S
Sindy Johana • couple • co
10
Muy buena experiencia. Lo recomiendo!
2026-05-12 • via Nuitee
L
Lluvia • family_with_children • mx
9
2026-05-12 • via Nuitee
L
Lara • solo_traveller • mx
10
2026-05-12 • via Nuitee
J
Jose alberto • solo_traveller • mx
10
2026-05-12 • via Nuitee
J
Julie • couple • us
7
The staff were nice but not engaging or offering help.
Pros:

It’s is a nice place, clean older but ok. Could have more decor in public space and the rooms.

Cons:

1 ice machine on the main floor and it broke so no ice for one day. But the lack of communication by posting a sign in Spanish and English would have been helpful. No list of neighborhood places to eat shop or drink. The property says a restaurant and bar. But that’s not true or explained.

2026-05-12 • via Nuitee
M
Martinez Flores • solo_traveller • mx
10
Bueno
Pros:

Casi todo

Cons:

Nada

2026-05-09 • via Nuitee
J
Juana • solo_traveller • mx
9
2026-05-08 • via Nuitee
M
MARIA TERESA • solo_traveller • mx
10
Pros:

La habitación para personas con movilidad reducida está completamente bien adaptada, la silla de ruedas pudo ocuparse por la habitación y todo el hotel perfectamente incluso desde el estacionamiento está adaptado. Los felicito

Cons:

Todo estuvo muy bien

2026-05-07 • via Nuitee
G
GUILLERMO • family_with_children • mx
10
GRAN OPCION
Pros:

EL DESAYUNO, EXCELENTE

Cons:

NADA

2026-05-04 • via Nuitee
C
Carolina • solo_traveller • mx
9
2026-05-04 • via Nuitee
R
RAMSES • family_with_children • mx
10
Excelente servicio
Pros:

Comodidad

Cons:

Nada

2026-05-04 • via Nuitee
J
José Adolfo • solo_traveller • mx
8
Pros:

La limpieza

Cons:

El bufet puede mejorar

2026-05-03 • via Nuitee
V
Villicana • solo_traveller • us
8
2026-05-01 • via Nuitee
G
Guillermo • solo_traveller • mx
8
Cons:

Únicamente un elevador.

2026-05-01 • via Nuitee
B
blanca harumi • family_with_children • mx
5
compromiso , ya no tenia opcion de buscar porque fue un viahe largo y era iniciar de nuevo
Pros:

desayuno suoer delicioso limpio y lugar agradable , tuve mala experiencia en cuanto a reservacion , limpieza

Cons:

En cuanto a la reservacion que fuera tal como pedi, tuvimos que pedir una cama extra . la limpieza pesima no fueron a hacer limpieza en un dia y medio , nunca me resolvieron , no respetaron las camas que pedi, estoy operada de abdomen asi que imaginen el martirio

2026-05-01 • via Nuitee
C
Cecilia • extended_group • mx
8
Pros:

This Holiday Inn Express has everything you need for a couple days stay for work, good breakfast, comfy beds, gym works great and they even have a pool.

2026-05-01 • via Nuitee
A
Argelia • solo_traveller • mx
10
2026-04-30 • via Nuitee
L
Luis Carlos • couple • mx
8
Buen hotel.
Pros:

Buena ubicación y buen desayuno.

Cons:

No funcionó el aire acondicionado del cuarto, y no lo repararon durante nuestra estancia.

2026-04-27 • via Nuitee
E
Elias • couple • mx
10
Un buen lugar para descansar y seguro
Pros:

Me agradó el baño muy bien equipado, además de contar con cafetera, secadora y plancha

Cons:

La única observación que tengo es con recepción, ya que solo había una recepcionista y había demasiada fila en el horario que realizamos check in

2026-04-27 • via Nuitee