Novotel London Excel

Hotels
•
Novotel
8.4 (5856 reviews)
7 Western Gateway Royal Victoria Dock, , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 15.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.4
Based on 5856 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
A
Ali • couple • gb
8
Pros:

Close to the exhibition center

Cons:

Parking fee is not included

2026-03-14 • via Nuitee
N
Neona • couple • gb
8
Relaxing
Pros:

Clean near Excel

Cons:

Carpet in rooms and bedrooms could do with an upgrade.

2026-03-13 • via Nuitee
J
Juliana • family_with_children • gb
8
-
Pros:

-

Cons:

-

2026-03-12 • via Nuitee
N
Naila • couple • gb
8
Pros:

Excellent location clean very helpful and pleasant staff

Cons:

Cold room

2026-03-10 • via Nuitee
S
Stephanie • couple • gb
7
Pros:

Close to station, great view of river, fridge

Cons:

Toilet was separate from bathroom and sink. Twin room was a bit tight.

2026-03-10 • via Nuitee
S
SARA • family_with_children • it
8
2026-03-10 • via Nuitee
O
Olga • solo_traveller • ua
10
2026-03-10 • via Nuitee
K
Kevin • solo_traveller • gb
10
2026-03-09 • via Nuitee
B
Blake • solo_traveller • gb
10
2026-03-09 • via Nuitee
T
Tabetha • family_with_children • gb
10
2026-03-09 • via Nuitee
M
Martin • couple • gb
7
2026-03-09 • via Nuitee
J
Joyce • extended_group • au
9
It was good.
Pros:

rooms, lounges

Cons:

location

2026-03-08 • via Nuitee
V
Violeta Florina • family_with_children • ro
7
2026-03-07 • via Nuitee
N
NATHALIE • family_with_children • fr
9
Pros:

Proximité avzc Excel center
Le restaurant +++
Personnel très acceuillant

Cons:

Pas de laundry bag
Mini bar vide (vs Novotel Canary Wharf a ec bouteilles d’eau à volonté gratis)

2026-03-07 • via Nuitee
S
Sightsee793881 • Solo travel
10
100% recommend
Pros:

Incredible stay!! Loved the service and interaction with the hotel staff.

Appreciate Fouziha…she was beyond pleasant and made me feel so welcome.

100% recommend

2026-03-06 • via Tripadvisor
M
Marie • family_with_children • fr
9
2026-03-06 • via Nuitee
P
Paul • couple • gb
10
Great weekend
Pros:

Great staff good facilities clean

2026-03-05 • via Nuitee
M
Matt • family_with_children • gb
8
Pros:

Location great, breakfast fantastic.

Cons:

London prices 🤣

2026-03-05 • via Nuitee
M
Mirosław • family_with_children • pl
9
Pros:

- very tasty breakfast with nice view on docs,
- kind and helpfull staff,
- location close to the tube station and market.

Cons:

- coffee in the room was not daily refilled.

2026-03-05 • via Nuitee
9
959leanneg • Business
10
Great hospitality
Pros:

Smit at reception was extremely pleasant and very hospitable. Thank you!!

2026-03-03 • via Tripadvisor