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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Kid meals
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Electric vehicle charging station
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.
Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.
Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.
Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).
Please note that the credit card used to book must be presented on arrival.
Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.
Location
Property Video
Guest Reviews
Struttura a pochi passi dalla metro
Pulizia non all’altezza
The reception staff Sara was the best! She checked us in and out and was just perfect!
The carpets need a clean
La propreté, proche du métro
Le lit était dur. Mais c’est le pire qu’on puisse dire
The cleaning service was poor
Unworthy
Very nice, clean and comfortable, especially in the hot weather the AC works very well . The staff were very accommodating with a positive attitude! Wilk definitely be staying again. The hotel is beautiful and the food is really good too
Sadly, there was nothing that could redeem this visit, apart from the fact that it was next door to where I was working the next day. I have travelled the world in my line of work, and this has been one of the worst (in fact, it might even be the worst) hotel stay I have had. Also bear in mind this is a Novotel, not a Travelodge or a Premier Inn. They should know better.
Upon arrival, the room was sweltering hot. A facilities team were working through EVERY room as the AC was NOT working for the whole hotel, on one of the hottest days of the year to date. I intended to work/eat in my room that evening. I looked for a room service menu. There wasn't one. After being hung up on THREE times by room service on the room phone, I contacted reception who suggested I went downstairs to talk to them. I was told that they don't have room service menus in the room due to sustainability (allegedly) and I had to place my order at reception, which I did, including a glass of wine. I was then offered a paltry free drink voucher which I HAD to use at the bar, not on my room service order (go figure). When the woman I was talking to left to go to the kitchen to place my room service order, another member of staff told me that there SHOULD have been a menu in my room.
I went over to the tiny bar in the reception area. There were six people in the bar, and three at the bar awaiting drinks. A total of nine people. There was no-one behind the bar at this point. I asked the three men at the bar if they had been served yet. They told me they had been waiting about 15 minutes for someone to appear. The barman then did appear with drinks for the six sitting down, with numerous errors in their order. After waiting for about 15 minutes, I gave up and headed back to my room, minus my free drink.
To give an idea of times, I went down to reception at approximately 8.30pm to place my food order. I finally got my food at 9.40pm. Not quite when I was hoping to eat. I was not able to get much work done either, as the room was so hot. I had been told by reception to open my window. I called reception again at about 10pm about the heat. The same woman answered the phone and promised me a facilities engineer would attend. He did, with a fan. He also told me that I should NOT have had my window open to allow the system to work.
La limpieza y las instalaciones.
Algo alejado del centro
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