Novotel London Excel

Hotels
•
Novotel
8.4 (6118 reviews)
7 Western Gateway Royal Victoria Dock, , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great amenities
Cons:
Cleanliness issues
Overpriced breakfast
Room discomfort

Categories

Cleanliness
7.11
Many reviews complain about unsanitary conditions and dirty rooms.
Service
9.58
Guests mention friendly and helpful staff multiple times.
Location
9.62
Convenient location close to local attractions and transport.
Room Quality
7.07
Issues with room cleanliness and comfort reported.
Amenities
9.1
Facilities available but some amenities like coffee in room need improvement.
Value for Money
8.06
Breakfast deemed overpriced, affecting overall value perception.
Food and Beverage
8.11
Mixed reviews on food quality and breakfast service efficiency.
Overall Experience
8.58
Experience varies, positive aspects balanced by significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:02

Property Description

Convenient Location
Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport.

Modern Rooms and Amenities
Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience.

Scenic Dining and Relaxation
Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay.

Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Families also get late check-out on Sundays (until 17:00).

Please note that the credit card used to book must be presented on arrival.

Pets can be accommodated for an additional charge of GBP 20.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.4
Based on 6118 reviews
Cleanliness: 7.11
Service: 9.58
Location: 9.62
Room Quality: 7.07
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.58
R
Robert • solo_traveller • gb
10
Great stay - great staff
Pros:

Was clean and comfortable

Cons:

Na

2026-05-16 • via Nuitee
I
IOANNIS • solo_traveller • cy
8
2026-05-16 • via Nuitee
S
Sangeetha • family_with_children • gb
6
2026-05-16 • via Nuitee
S
Sara • family_with_children • gb
8
Very Comfortable Hotel.
Pros:

Comfortable room. Very clean. Location was great for a concert at the O2 arena. Breakfast was really good. Friendly staff.

Cons:

Nothing really. A few scuffs in room, but nothing major. More gluten free food options would be great.

2026-05-16 • via Nuitee
9
946globals • Family
10
First Class Service
Pros:

I had to go on a trip for a few weeks and took the family along. Due to the nature of my trip, I have some last minute admin I needed to complete.

Ali & Nauman at the front desk were not only extremely helpful but polite and courteous, in fact the whole hotel was this way, but Ali & Nauman deserve a special call out.

It is customer service like this which will ensure I return again.

2026-05-15 • via Tripadvisor
S
sanjadeb • Friends getaway
10
Rutvi is best as a night receptionist very helpful, polite and great work. Made my check in easy, quick and helpful
Pros:

Wonderful experience and amazing hospitality from the lovely Rutvi

2026-05-14 • via Tripadvisor
J
James • solo_traveller • gb
8
Perfectly fine, perfect location for ExCel centre
Pros:

Perfect location for ExCel event. Clean, good facilities, spacious bar.

Cons:

Staff were a little disinterested. Could be more friendly.

2026-05-14 • via Nuitee
C
C • solo_traveller • gb
8
Great location. Helpful staff
Pros:

Location excellent as working at London Excel. Easy to access and parking very convenient.
Overall the staff were very helpful.
Cleanliness of the hotel was good.

Cons:

There was a bit of a drain smell in the hotel and bedroom.

2026-05-13 • via Nuitee
R
Regine anne • family_with_children • gb
8
n
Pros:

na

Cons:

na

2026-05-13 • via Nuitee
J
Jean-Michel • solo_traveller • fr
9
Pros:

Globalement rien à redire très satisfait

2026-05-13 • via Nuitee
S
SANJADE • couple • gb
10
2026-05-12 • via Nuitee
F
Flett • family_with_children • gb
8
2026-05-12 • via Nuitee
D
daood • family_with_children • gb
8
2026-05-12 • via Nuitee
S
Shamika • couple • gb
7
2026-05-11 • via Nuitee
Z
Zamimba Breaks • solo_traveller • gb
9
Pros:

Last min booking due to being let down by other host.close to 02.

2026-05-10 • via Nuitee
B
Bradley • couple • gb
10
2026-05-10 • via Nuitee
F
Fleur • extended_group • gb
8
2026-05-10 • via Nuitee
R
Raphaele • family_with_children • fr
1
Attention ils n’acceptent pas les espèces !
Cons:

À Londres, un hôtel peut légalement refuser les espèces et n’accepter que la carte bancaire, tant qu’il annonce clairement sa politique de paiement avant la réservation. Si j’avais lu la loi, j’aurais pu rétorquer, j’ai recherché un établissement à Londres, sans prépaiement. Lorsque nous arrivons dans cet établissement, nous avons eu pour obligation de régler avec la carte bleue car il n’acceptait pas les espèces. Le problème est que moi et mon mari nous nous étions arrangés différemment. Ils n’ont pas précisé lors du paiement que nous étions obligés de régler avec la carte bancaire. Ils n’ont rien voulu savoir, rien n’a été possible, aucun geste de leur part, aucun effort. Et même en partant, ils se sont moqués de moi, en me prenant de haut, parce que c’est ma fille qui m’a donné le numéro de chambre, ils ne comprenaient pas que l’espace d’un instant j’ai pu oublier mon numéro de chambre…bref l’hôtel était cependant propre et la literie bonne, mais si j’avais su pour cette histoire de carte bleue, j’aurais trouvé un hôtel dans le centre.

2026-05-10 • via Nuitee
F
fernando • couple • es
9
Pros:

Ubicacion genial
Lugar tranquilo y bien comunicado centro oo dres

Cons:

Amplitud armario y baño

2026-05-10 • via Nuitee
C
Christian • extended_group • de
9
2026-05-10 • via Nuitee