MacArthur Place Hotel & Spa

Good service in terms of communication when you want something. Sometimes you need to remind them to do certain things. I had to remind them to clean the fireplace and get a new duraflame for the room (yes I know first world problems but expected when you pay that much). Also be aware that the services are not included in the day price. You pay an extra $55 a day when you check out for basic hotel services.

So beautiful! Everything is PERFECT!

We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel.

We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away from the grass lawn where they hold the ceremonies and dinners. And when I say steps, I literally mean I opened the front door to our room and was IN a wedding (with all the guests turning to look at me). And the bellman said there were 3 more weddings that weekend. I just couldn't shake the idea of being held captive in our room all weekend for fear we'd keep intruding on weddings.

So I called the front desk and the manager immediately met me to show the ONE available room on the property. It was unfortunately a dramatic step down from the suite we booked. After making it back to our room, discussed with my partner and made the decision to leave. Without even asking for it, the manager (Kevin) said he'd refund the whole weekend. Mind you, this was a non-refundable booking. He also said he'd offer a free stay another weekend so we can get a chance to experience the resort after all. I'm still waiting for that, but the graciousness and understanding for the situation meant a lot.

Staff were excellent, location convenient to walk into town, food was ok but little attention to details, water pressure in shower was low & the outside shower head wasn’t attached properly (the water didn’t flow through the head, but from the seal). Given the handicap accessible room (not requested) and although well appointed with low rods etc, there were no accommodations made for long hanging garments. No vineyard views!

First trip to Sonoma. The MacArthur was perfect. We were able to walk to Sonoma square. Valet parking was complimentary. Room service was quick and delicious. Bar has a great bourbon selection. Staff are friendly. I would return. It was great

Large and comfortable room, beautiful property, excellent service

What a great property|

Wonderful property. Great staff. The outdoor shower was fantastic. Quiet neighborhood. You need a car or uber.

I would highly recommend staying here. We were here for my daughter’s 30th birthday. The property is gorgeous, it’s filled with flowers and flowering trees, not only does it look good it smells good too. From check-in to check-out every staff member we interacted with made us feel welcome and were super accommodating with even the smallest request. The location is great, it’s a few blocks from Sonoma Square. The pool came in handy for one of the heatwave days. Over all between the bar, the restaurant and just the vibe we had an amazing time!

Maybe one of the finest hotels I have ever stayed out. Outstanding on all fronts.

Bed was wonderful

We really enjoyed our stay in the Carriage House at MacArthur Hotel and Spa. The property was absolutely charming and the only regret was not staying an extra day to enjoy the pool!

Great staff! Very friendly!!! Beautiful place to walk around … def will go back!

This property is really nice and quiet but the rooms are showing their age with scratched floors and a housekeeping staff that does not check fluid levels in the soap and shampoo dispensers. One night there was no shampoo and the other night there was no soap.
At checkin you are forced to leave your car in the driveway and unload baggage to the bellmen who then take it to your room. While ample parking appears to exist on the property the valet staff will not let you self park and while there is no valet fee, there is an air and expectation of a gratuity with each delivery of your vehicle.
Breakfast pastries were less than exciting and the lack of fresh OJ and grapefruit juice was surprising for a place that claims to be 4+ stars.
Beware of the $55 per night resort fee and other taxes and fees which are added onto your bill.

family vacation fun

was like paradise's

We had a wonderful experience! The staff was very friendly and accommodating. Layla restaurant food was definitely five star!

Great hotel.

I loved the landscape of the property; it was tranquil and beautiful. Restaurant had great food and service. Convenient coffee shop for the mornings. Room was beautiful and clean. We will visit again

Really a beautiful property with great amenities