Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Hotels
•
IHG
8 (147 reviews)
327 Ontario St, St. Catharines, Ontario, L2R5L3 , St. Catharines , CA
1-905-688-2324

listing image 1
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Pets allowed

Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Express check-out
Fireplace in lobby
Arcade/game room
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and nice rooms
Good location
Cons:
Cleanliness issues
Poor communication regarding services
No breakfast included

Categories

Cleanliness
6.83
Reports of dirty floors and unclean bathrooms impacted cleanliness sentiment.
Service
9.3
Multiple mentions of friendly and amazing staff.
Location
8.34
Location was noted as close to dining options, but some areas felt industrial.
Room Quality
7.79
Nice rooms mentioned, but some issues with old facilities and noise.
Amenities
8.32
Pool and entertainment options were appreciated, though lack of breakfast included.
Value for Money
7.28
Guests expressed disappointment over the price relative to breakfast and cleanliness.
Food and Beverage
7.83
Excellent restaurant food reported, but breakfast access was an issue.
Overall Experience
8.3
Generally positive experience with some drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:24

Property Description

Recreational Amenities: Stay active with our indoor pool, fitness center, and bicycles for rent.

Dining Options: Indulge in American cuisine at Ostin's Restaurant or enjoy a drink at one of our 2 bars/lounges.

Business & Events: Take advantage of our 24-hour business center, meeting rooms, and conference center for your events.

Book your stay at Holiday Inn Hotel & Suites St. Catharines today for a memorable experience in the heart of the city.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 147 reviews
Cleanliness: 6.83
Service: 9.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.28
Food and Beverage: 7.83
Overall Experience: 8.3
C
Carroll • friends
10
Pros:

Excellent accomodation

2025-10-08 • via Nuitee
K
Katelyn • partner
10
Pros:

One of the nicest rooms I stayed in honestly. Very clean, nice lighting, Staff was also very nice. Lovely experience

2025-09-23 • via Nuitee
W
Wafa
10
Pros:

Beautiful

2025-09-21 • via Nuitee
M
Michele
10
Pros:

The stay was amazing, super clean room, desk staff was incredibly friendly and knowledgeable, pool was great.
The holiday Inn would definitely be my first choice to stay in St. Catharine’s

2025-09-21 • via Nuitee
S
Shane
8
Pros:

I rented the jacuzzi room and it was nice clean and spacious. Lots of entertainment around as well for me to enjoy during free time which unfortunately I didn't have much of on this visit.

2025-09-15 • via Nuitee
M
Myriam
10
Pros:

Love the bed where i can easily get in since i am short

2025-09-09 • via Nuitee
J
Jenifer
4
Pros:

Staff was amazing. But wi-fi was not working so neither were the televisions. The part of the building I stayed in was old and run-down. The area was more industrial so it wasn’t unsafe, but not much around.

2025-09-07 • via Nuitee
M
Mark
10
Lack of Sleep !
Pros:

Great Except for the Fire at 11:30

2025-08-25 • via Nuitee
J
Jorge
6
Pros:

I had to wait a long time to get my room, and the bearded man at reception was unfriendly.

2025-08-05 • via Nuitee
C
Cynthia
4
Pros:

The restaurant had excellent food. But bathroom shower tiles were covered in pick mold.

2025-08-01 • via Nuitee
A
Adrian
10
All good
Pros:

Easy one night stay and good breakfast! No issues

2025-07-26 • via Nuitee
A
Angela • family
10
Pros:

Great hotel and great staff

2025-07-24 • via Nuitee
S
Shauna • partner
8
Pros:

Nice staff

2025-07-19 • via Nuitee
V
Verified traveler
6
Disapointed
Pros:

There are two different hotels sharing the same building and reception area. However, the level of service and treatment varies depending on which hotel you’re booked with. For instance, Holiday Inn guests receive a made-to-order breakfast from a limited menu (eggs, yogurt, or pancakes), while guests of the other hotel are offered a continental breakfast.

This distinction was not communicated to us during check-in. We paid extra expecting access to the continental breakfast, and were very disappointed to learn the next morning that we would need to go to a nearby restaurant instead.

Additionally, the cleanliness of our room was unacceptable. The floor was extremely dirty, with dust, hair, and crumbs scattered throughout.

Considering the price point, the poor room conditions and the lack of transparency about breakfast were absolutely unacceptable.

2025-07-18 • via Nuitee
M
Manvir
6
Pros:

Floors were sticky, bathrooms were not clean.

2025-07-18 • via Nuitee
N
Nicole • family
8
Pros:

This hotel was quiet and clean. Bed was comfortable. Easy and quick check in. Pool was clean but over chlorinated. I wish breakfast was included otherwise everything was great and staff were friendly.

2025-07-15 • via Nuitee
M
MELANIE • family
8
Pros:

Large gaps along the bottoms of the room doors meant that noise from the hallway was easily heard. After speaking to the front desk, they explained the gap was necessary for the HVAC system to work properly. We used a few towels at the base of the door to cut the noise and it worked well. Everything else about our stay was great!

2025-07-14 • via Nuitee
V
Vanessa • partner
10
Pros:

Nice place would stay again

2025-07-10 • via Nuitee
F
Faroq • family_with_children
10
Pros:

Very good close to restaurant

2025-07-09 • via Nuitee
J
Juan
10
Safe and clean
Pros:

Wonderful clean place to stay, felt safe and had no issues at all. I would definitely recommend this hotel.

2025-07-07 • via Nuitee