Candlewood Suites Syracuse-Airport by IHG

Hotels
•
Candlewood Suites
7.2 (564 reviews)
5414 South Bay Road , North Syracuse , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location near airport
Helpful staff
Cons:
Poor cleanliness
Room disrepair

Categories

Cleanliness
5.26
Numerous reviews mentioned dirty carpets, mold in the shower, and poor overall cleanliness.
Service
8.23
Overall, there were positive comments about the helpfulness of the staff.
Location
8.27
Many reviews highlighted a convenient location, especially for airport access.
Room Quality
6.22
Several complaints about room disrepair, old facilities, and unpleasant odors.
Amenities
7.25
Mixed reviews; some mentioned missing kitchen supplies and old appliances.
Value for Money
7.71
Reviews indicated it was not worth the money, especially in light of condition issues.
Food and Beverage
7.26
No mentions of food and beverage quality; assumed standard for the hotel category.
Overall Experience
7.43
Overall sentiment averages to a moderate experience with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:42

Property Description

Convenient Airport Shuttle Service
This hotel offers complimentary shuttle services to Syracuse-Hancock International Airport, ensuring a stress-free arrival and departure experience for guests. Just a quick 2-minute drive away, the convenience is unmatched.

Well-Equipped Rooms with Kitchenette
Each room at Candlewood Suites Syracuse-Airport is thoughtfully designed with a kitchenette featuring a hob, microwave, and refrigerator. The neutral tones and modern furnishings create a cozy atmosphere, complemented by amenities like cable TV and a work desk.

On-Site Amenities for a Comfortable Stay
From the fitness center to free Wi-Fi, guests can enjoy a range of facilities during their stay. The option to barbecue, access the business center, and utilize laundry services adds to the overall convenience.

Book now to experience a seamless blend of comfort and convenience at Candlewood Suites Syracuse-Airport.

Important information:

Please contact the hotel for information regarding extended parking.

The airport shuttle service drop off and pick up is available from 4:00 to 00:00 every day.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 564 reviews
Cleanliness: 5.26
Service: 8.23
Location: 8.27
Room Quality: 6.22
Amenities: 7.25
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 7.43
B
bre • couple • us
4
Cons:

Needs more comfortable beds

2026-03-06 • via Nuitee
V
valerie830 • Couples
2
Worst place ever
Pros:

This is one of the worst places we have ever stayed. Everything is dirty, worn out and broken. We got a room with 2 beds. One was broken so that left 1 bed. Screws just sticking out holding the shower door in place, the sink filled with cracks and stains. The stove and refrigerator are so dirty they are unuseable. So noisy you can here the next room talking at normal tones. Do not waste your money. We have canceled our night upon our return and will not stay here again

2026-02-28 • via Tripadvisor
R
ROXANNE • extended_group • us
7
2026-02-25 • via Nuitee
S
Steven • solo_traveller • us
7
Pros:

Location to the airport

Cons:

The state of disrepair. The noise from the people living there. The poorly plowed parking lot.

2026-02-14 • via Nuitee
K
Kimberly • couple • us
10
2026-01-19 • via Nuitee
W
Walter • couple • us
10
Pros:

Room was easy to navigate with wide doorways. Ton of amenities, such as ice maker.

2026-01-19 • via Nuitee
B
Bruce • family_with_children • us
2
Pros:

1 bed for 3 people. Dirty floors. Not.enough towels. Outlet didn't work. Toilet kept running.etc.etc

2026-01-19 • via Nuitee
K
Kristy • couple • us
1
2026-01-19 • via Nuitee
I
Irene • solo_traveller • us
7
2026-01-16 • via Nuitee
M
Mary • solo_traveller • us
2
Pros:

The fact it was close to the airport

Cons:

A staff member was rude to my daughter and the courtesy driver insisted I go to the a I report before I wanted to go.
The room did nit have ports to plug in phone and other electronics and no phone.

2026-01-11 • via Nuitee
R
Robert • solo_traveller • us
5
2026-01-09 • via Nuitee
F
Francis • family_with_children • us
5
2026-01-06 • via Nuitee
K
KYLE • solo_traveller • ca
1
Do not stay here
Pros:

Nothing

Cons:

The parking was horrible and un plowed. The staff was rude . There was blood on the wall in the room i was given .

2025-12-29 • via Nuitee
S
Steven • family_with_children • us
5
Not worth the money.
Pros:

Location, location, location

Cons:

Room was in disrepair. Counter was burned by a pot or something. Shower surround was held together by screws that were exposed. Bathroom sink was cracked and leaked.

2025-12-25 • via Nuitee
N
N8889DIsams • Family
2
Under renovations, but very sub lar
Pros:

Horrible experience. Got into the room and it was so hot I had to open the window while it was 15 degrees outside. Toilet continuously runs and wouldn’t flush. Remote had duct tape holding it together. No silverware in the kitchenette. No phone in the room to even call the front desk to try to get a new room. Thank god I didn’t have an emergency.

2025-12-12 • via Tripadvisor
P
Palmer • solo_traveller • us
8
Quiet
Pros:

Clean

Cons:

Na

2025-12-07 • via Nuitee
J
Johnston • solo_traveller • us
10
2025-12-04 • via Nuitee
B
Barbara • extended_group • us
10
Pros:

Nice

Cons:

N/A

2025-11-22 • via Nuitee
M
Marco • solo_traveller • ch
7
Fit expectations
Pros:

Friendly staff and decent and spacious apartments

Cons:

A bit old and need upgrades and some maintenance

2025-11-17 • via Nuitee
C
Corrine Hillier • family_with_children • us
10
Pros:

The room was decent and had what I needed for my 1 night stay. It had a refrigerator, Stove, Dishwasher even tho I didn't need that, it was nice to see those items there for a comfortable and relaxing stay til I flew out to Mississippi.

Cons:

There was nothing I didn't like. Perfect for my stay.

2025-11-03 • via Nuitee