Holland House Hotel Cardiff By Sunday

Hotels
•
Mercure
7.8 (8242 reviews)
24-26 Newport Road , Cardiff , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spacious rooms
Cons:
Unclean areas
Poor food quality
Inconsistent service

Categories

Cleanliness
6.94
Several mentions of unclean areas and poor bathroom hygiene.
Service
8.91
Helpful staff were noted, though there was some inconsistent service.
Location
8.95
Guests appreciated the great location near city center.
Room Quality
7.4
Some rooms were spacious but issues with maintenance were reported.
Amenities
7.43
The spa facilities were closed during stay, detracting from experience.
Value for Money
7.39
Pricing described as high relative to the quality of services received.
Food and Beverage
6.94
Poor quality of food and issues with breakfast noted.
Overall Experience
8.41
Overall satisfactory stay but several areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:24

Property Description

Luxurious 4-Star Hotel in Prime City Centre Location

Swimming Pool, Gym, and Spa: Relax and unwind in our hotel's swimming pool, gym, and spa facilities, perfect for a rejuvenating stay.

Award-Winning Dining Experience: Indulge in a modern menu at our award-winning restaurant and sip on cocktails at the stylish lounge bar.

Panoramic City Views and Leisure Club: Enjoy breathtaking city views from our modern rooms and take advantage of our leisure club with Jacuzzi®, sauna, steam room, and fitness studio.

Experience luxury and convenience at Mercure Cardiff Holland House Hotel & Spa. Book now for an unforgettable stay!

Important information:

* Guests are required to the credit card that was used to make the booking upon check-in.
* Please ensure the payment card is valid at the time of booking and upon check-in.
* Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
* Guests at Hotel & Spa receive a 20% discount on Spa Treatments. Please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
* Please note there is limited parking available and subject to availability and it takes GBP 24 for 24 hours.
* Please note that pets will incur an additional charge of £30 per pet, per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 21 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 8242 reviews
Cleanliness: 6.94
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.43
Value for Money: 7.39
Food and Beverage: 6.94
Overall Experience: 8.41
A
Antonino • extended_group • gb
5
2026-03-14 • via Nuitee
R
Robert • couple • gb
1
2026-03-14 • via Nuitee
S
Samuel • couple • gb
10
2026-03-14 • via Nuitee
P
Phillip • solo_traveller • gb
10
Great place to stay, highly recommended.
Pros:

Great location extremely close to the city centre without any of the noise. Fantastic bar and restaurant and very well-appointed rooms which are a good size. Mattresses are A Gradez

Cons:

Nothing

2026-03-13 • via Nuitee
J
Jeremy • couple • gb
8
2026-03-13 • via Nuitee
C
Charlie • couple • gb
9
2026-03-12 • via Nuitee
A
Antrobus • extended_group • gb
7
Holland house hotel cardiff
Pros:

Rooms clean and comfortable. Short walk to shops and restaurants

Cons:

Rooms are abit dated. Pool facilities are in need of repair.

2026-03-11 • via Nuitee
P
Phillip • solo_traveller • gb
10
Great place to stay for any reason, business or leisure.
Pros:

The location is perfect, two minute walk from the city centre. Close enough for convenience but far enough away that you don’t have to suffer the noise. The rooms are well appointed, with excellent black out curtains and brilliant mattresses.

Cons:

I’m not sure that the heating/air-conditioning works very well.

2026-03-11 • via Nuitee
L
Lauren • couple • gb
7
2026-03-11 • via Nuitee
G
Ghullam Mustafa • couple • gb
7
Room was not cleaned properly and there was stains marks on the sofas and carpet
Pros:

Location

Cons:

Room was not cleaned properly and stains on the sofas

2026-03-10 • via Nuitee
A
Ann-Marie • couple • gb
10
Comfy, clean, quite, spaceous and affordable.
Pros:

Cleaness of the room, space and affordability. Staff helped when we needed it without hesitation. Will be back for another stay soon.

2026-03-10 • via Nuitee
A
Adam • solo_traveller • gb
5
Would stay again for the right deal. Would avoid breakfast at all costs
Pros:

Overall nice facility. Staff were ok

Cons:

Exceptionally slow bar staff and bar was too warm for all 12 of us really. At breakfast I had to pay £17 just to sit on the same table as my party to have a hot chocolate as I wasn’t hungry. Later to find out you didn’t even serve it from the machine. A joke. I was not allowed to purchase one from the bar and bring it over which is a redicukous rule. When I finally decided to try some food it was awful. Non of us have ever tasted a worse quality pork saussage or bacon before. All mushy and fatty. I realy felt robbed at the price of that.

I also found a long black hair in my bedding which isn’t great. Doesn’t make it seem all that clean

2026-03-09 • via Nuitee
P
Petra • couple • de
7
2026-03-09 • via Nuitee
M
Michelle • couple • gb
8
Overall a good stay
Pros:

Lovely big room

Cons:

It was very cold and the pool wasn’t in very good condition, the water was cold in the hottub

2026-03-09 • via Nuitee
T
Teresa • couple • gb
8
Pros:

The size of the room was very impressive. The breakfast was excellent. The swimming pool, sauna and steam room was very good.

Cons:

We stayed for 2 nights and although I put out the sign on the door for the room to be cleaned, it wasn't! The towels weren't changed, and the tea,coffee and milk weren't restocked.

2026-03-09 • via Nuitee
L
lucy • couple • gb
7
Lovely hotel but the room was cold and you need to pay extra for the pool
Pros:

The rooms were large. But ours was very cold. A plug in radiator was provided... But not quite you expect in a hotel.

Cons:

We were surprised the use of the pool came as an extra charge.
We didn't like that we were cold at night

2026-03-09 • via Nuitee
M
Michaela • family_with_children • gb
10
2026-03-09 • via Nuitee
E
Emma • extended_group • gb
10
2026-03-09 • via Nuitee
M
Michaela • couple • gb
10
Absolutely fantastic
Pros:

Beautiful hotel. Very spacious rooms. Lovely staff. Food was amazing.

Cons:

Everything. Clean, cosy. Amazing views. Beautiful rooms

2026-03-09 • via Nuitee
R
Rod • extended_group • gb
8
2026-03-09 • via Nuitee