Holiday Inn Express Portsmouth Gunwharf Quays by IHG

Hotels
•
Holiday Inn Express
7.9 (6834 reviews)
The Plaza, Gunwharf Quays , Portsmouth , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Parking fees

Categories

Cleanliness
6.23
Several reviews mention issues like a soiled chair and a need for better upkeep in rooms.
Service
8.7
Noted for friendly staff and helpful service, though there were some complaints about responsiveness.
Location
9.24
Location consistently praised for its convenience and proximity to shopping and dining options.
Room Quality
7.19
Mixed feedback; some rooms described as dated and needing upgrades, though others were clean and comfortable.
Amenities
8.22
Compliments on breakfast offerings and coffee/tea facilities, though some amenities like fridges were desired.
Value for Money
7.18
Reviewed as a good value for location, but some felt the parking fee and room quality diminished overall value.
Food and Beverage
8.23
Generally positive feedback on breakfast, despite some notes on specific items being overcooked.
Overall Experience
8.2
Overall a positive stay with some minor complaints that were overshadowed by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:59

Property Description

Modern Rooms with Stunning Views
Experience comfort and style at our hotel located in the vibrant Gunwharf Quays. Enjoy bright, modern rooms with views of the docks, equipped with amenities like TV, power showers, and tea/coffee facilities.

Conveniently Located Attractions
Explore designer shops, a cinema, bowling, and more just steps away from the hotel. Immerse yourself in the city's lively atmosphere with restaurants, pubs, and entertainment options within walking distance.

Relaxing Breakfast Lounge
Start your day right with a delicious continental breakfast in our cozy lounge. Fuel up before exploring Portsmouth's historic Dockyard, waterfront, and city center, all conveniently close to the hotel.

Book now for an unforgettable stay at our Holiday Inn Express in Portsmouth!

Important information:

If you expect to arrive outside reception opening hours, please inform Holiday Inn Express Portsmouth Gunwharf Quays in advance.

Pets are not allowed, but guide dogs are accepted.

Undercover private parking is available at the main Gunwharf Quays Car Park.

Up to 2 children under the age of 18 stay free when sharing a room with up to 2 adults if suitable accommodations is available.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 6834 reviews
Cleanliness: 6.23
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.2
C
Charlotte • couple • gb
9
2026-02-28 • via Nuitee
J
Jill • couple • gb
7
2026-02-28 • via Nuitee
J
Joseph • family_with_children • gb
8
2026-02-28 • via Nuitee
D
Dawn • couple • gb
9
Pros:

Great location
Good quality breakfast

2026-02-28 • via Nuitee
H
Humpo • couple • gb
8
Would like to say all members of staff were so helpful and friendly one in particular was a young man called Frankie who
Pros:

So good for the shops

Cons:

Could do with an upgrade

2026-02-27 • via Nuitee
M
Mike • solo_traveller • gb
3
Location brilliant, hotel tired and needs refurbing.
Pros:

Location and staff

Cons:

Bed too small, pillow uncomfortable, shower old and dirty and television very old

2026-02-26 • via Nuitee
B
Beverley • couple • gb
10
Perfect
Pros:

Everything about it

Cons:

I can’t fault it at all

2026-02-26 • via Nuitee
E
Emilio • couple • es
8
2026-02-26 • via Nuitee
S
Shayler • family_with_children • gb
10
Pros:

Close to amenities, clean and comfortable. Good breakfast selection.

Cons:

Nothing to complain about.

2026-02-26 • via Nuitee
E
Emma • family_with_children • gb
10
Fantastic!
Pros:

Welcoming staff. Delicious breakfast. Free drink and snack for my daughter in the evening. Gift bag with colouring and snack when we checked out. Very comfy beds. Lovely powerful shower. Great location.

Cons:

Nothing!

2026-02-25 • via Nuitee
P
Peak • family_with_children • gb
9
Gunwharf quays
Pros:

Nice to stay so close to all the restaurants , bars and shops.

Cons:

Everything was ok

2026-02-25 • via Nuitee
G
Gabriella • family_with_children • gb
8
2026-02-25 • via Nuitee
N
Nontas • couple • gr
10
2026-02-25 • via Nuitee
A
Anthony • family_with_children • gb
10
2026-02-25 • via Nuitee
A
Anthony • family_with_children • gb
10
2026-02-25 • via Nuitee
N
Neil • family_with_children • gb
9
Pros:

Position of hotel to where we wanted.

Cons:

Bathroom sink had a crack in it and only left one bathrobe on our last night.

2026-02-24 • via Nuitee
M
Mary • extended_group • gb
9
Very enjoyable
2026-02-24 • via Nuitee
D
Donna • couple • gb
10
2026-02-24 • via Nuitee
J
James • family_with_children • gb
9
Short stay in Portsmouth
Pros:

Breakfast was good lots choice good options for the children location of hotel and car park were excellent very close to where we went to visit plenty of places to choose from to eat out would highly recommend

Cons:

Not much we only stayed for 1 night so hard to say

2026-02-24 • via Nuitee
S
Stephanie • extended_group • gb
10
2026-02-23 • via Nuitee