Holiday Inn Express Portsmouth Gunwharf Quays by IHG

Hotels
•
Holiday Inn Express
7.9 (7705 reviews)
The Plaza, Gunwharf Quays , Portsmouth , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Parking fees

Categories

Cleanliness
6.23
Several reviews mention issues like a soiled chair and a need for better upkeep in rooms.
Service
8.7
Noted for friendly staff and helpful service, though there were some complaints about responsiveness.
Location
9.24
Location consistently praised for its convenience and proximity to shopping and dining options.
Room Quality
7.19
Mixed feedback; some rooms described as dated and needing upgrades, though others were clean and comfortable.
Amenities
8.22
Compliments on breakfast offerings and coffee/tea facilities, though some amenities like fridges were desired.
Value for Money
7.18
Reviewed as a good value for location, but some felt the parking fee and room quality diminished overall value.
Food and Beverage
8.23
Generally positive feedback on breakfast, despite some notes on specific items being overcooked.
Overall Experience
8.2
Overall a positive stay with some minor complaints that were overshadowed by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:59

Property Description

Modern Rooms with Stunning Views
Experience comfort and style at our hotel located in the vibrant Gunwharf Quays. Enjoy bright, modern rooms with views of the docks, equipped with amenities like TV, power showers, and tea/coffee facilities.

Conveniently Located Attractions
Explore designer shops, a cinema, bowling, and more just steps away from the hotel. Immerse yourself in the city's lively atmosphere with restaurants, pubs, and entertainment options within walking distance.

Relaxing Breakfast Lounge
Start your day right with a delicious continental breakfast in our cozy lounge. Fuel up before exploring Portsmouth's historic Dockyard, waterfront, and city center, all conveniently close to the hotel.

Book now for an unforgettable stay at our Holiday Inn Express in Portsmouth!

Important information:

If you expect to arrive outside reception opening hours, please inform Holiday Inn Express Portsmouth Gunwharf Quays in advance.

Pets are not allowed, but guide dogs are accepted.

Undercover private parking is available at the main Gunwharf Quays Car Park.

Up to 2 children under the age of 18 stay free when sharing a room with up to 2 adults if suitable accommodations is available.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 7705 reviews
Cleanliness: 6.23
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.2
L
Lee • family_with_children • gb
10
2026-10-14 • via Nuitee
S
Stella • couple • gb
10
2026-10-14 • via Nuitee
J
Jane • family_with_children • gb
7
Pros:

Location was good for where we wanted to be in Portsmouth.
Breakfast was adequate, it was very busy so noisy.

2026-10-13 • via Nuitee
A
Awk2007 • family_with_children • gb
10
Awks review
Pros:

Location Breakfast free coffee anytime and comfortable

Cons:

Nothing

2026-10-13 • via Nuitee
M
Melanie • solo_traveller • gb
9
2026-10-12 • via Nuitee
M
Michael • solo_traveller • gb
8
All good except for leak in bathroom causing wife to hurt herself & be in pain
Pros:

Location

Cons:

We had leak in bathroom causing my wife to slip & hurt herself

2026-10-12 • via Nuitee
P
Paul • solo_traveller • ca
7
Comfortable, but badly needs updating.
Pros:

Good location, helpful staff and good breakfast.

Cons:

Badly needs refurbishing - it is very worn out and damaged. Room was basic and starting to fall apart.

2026-10-12 • via Nuitee
C
Carol • couple • gb
8
Best location
Pros:

Excellent location, friendly and helpful staff.

Cons:

Could have been cleaner

2026-10-12 • via Nuitee
P
Phil • solo_traveller • gb
6
2026-10-12 • via Nuitee
J
Jason • couple • gb
10
Super
Pros:

Everything

Cons:

Nothing

2026-10-12 • via Nuitee
K
Kambo • family_with_children • gb
3
Not worth the money. We travel down once a year, get better service and more comfort at premier inn
Pros:

Breakfast was mediocre
I've had better at other hotels

Cons:

The room was dated, not really IHG standard
The mattresses were uncomfortable, the sofa bed for my daughter you could feel the metal bars. When we asked for a topper, we got one, no help to put it on
Wasn't quiet, considering we requested quiet room
The whole hotel needs a revamp, staff could be more friendly considering they are customer facing

2026-10-11 • via Nuitee
S
Steve • couple • gb
7
Pros:

Location

Cons:

Not very good breakfast

2026-10-11 • via Nuitee
A
Abbie • couple • gb
8
2026-10-11 • via Nuitee
E
Emma • solo_traveller • gb
8
A very well located hotel.
Pros:

Convenient location a short walk to the shopping centre, bars and restaurants of Gunwharf keys. Parking at the shopping centre carpark was included in the price of our room, which really saved a lot of money compared to if we'd paid the standard car parking charges. Good choice of options for breakfast and nice to have the on-site bar too. Lift access to upper floors definitely makes life easier!

Cons:

The double bed was on the small side.

2026-10-11 • via Nuitee
C
Colin • couple • gb
10
2026-10-11 • via Nuitee
L
Lisa • couple • gb
10
Amazing
Pros:

Excellent

Cons:

Everything

2026-10-11 • via Nuitee
P
Paweł • couple • pl
8
2026-10-11 • via Nuitee
L
Laurenz • family_with_children • be
8
Goed hotel in de directe omgeving van de bezienswaardigheden
Pros:

Het hotel is direct gelegen aan de voetgangerszone met winkels en op loopafstand van alle belangrijke bezienswaardigheden in Plymouth. De kamers waren ruim, evenals de badkamer. De auto kan geparkeerd worden direct op de parking van het hotel tegen een schappelijke prijs

Cons:

De receptioniste was bij aankomst niet zo vriendelijk en ratelde maar wat af. Alhoewel we 2 kamers met 2 aparte bedden hadden gevraagd was er 1 kamer bij met een queensize bed. Toen er gevraagd werd om een tweede dekbed te bekomen kon dit niet, ook niet na verschillende keren de receptie te hebben gebeld. Er werd zelfs niet meer opgenomen. Voor de eerste kamer dienden we rechtstreeks te betalen aan de receptie, het bedrag voor de tweede kamer werd via de creditkaart van de rekening gehaald.

2026-10-11 • via Nuitee
P
PETE • couple • gb
3
OVERPRICED BY A LOT
Pros:

Location. Good breakfast. Great staff. Good parking arrangement.

Cons:

This is a budget hotel at a very non-budget price. The only reasonable price for this hotel would be 50% cheaper. If it was £80-£90 a night it might be acceptable to have shampoo and soap stuck in containers on the wall, cheap toilet paper, no toilet brush, small rooms and limited in room facilities. The rooms are bleak and dismall with small windows and the configuration is very strange with the bed just a small amount away from the wall on one side so that when you get out of bed to walk to the bathroom you always smack your arm on the temperature control unit poking out on the wall. Views are limited as you see mainly the casino opposite but - if you’re lucky and get the third floor, you might get a view of the tower along with the rooftops. I have stayed here twice now and I don’t think I would stay here again for this absolutely outrageously overpriced room. There are other options in the area that are also very well located and I think they are a better choice. So as you can see, my main gripe is that it is massively overpriced for what it is offering. It is a budget hotel that is charging too much.

2026-10-11 • via Nuitee
L
Lisa • couple • je
9
Dog friendly
Pros:

Dog friendly. Very comfortable. Easy and cheap parking. Great location

Cons:

Nothing

2026-10-10 • via Nuitee