Sheraton Hanoi Hotel

Hotels
•
Sheraton
8.9 (178 reviews)
K5 Nghi Tam, 11 Xuan Dieu Road , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Nice amenities
Cons:
Lack of additional bathrobes
Noise from construction

Categories

Cleanliness
8.8
The rooms were noted to be clean, contributing positively to the overall experience.
Service
9.3
Guests frequently praised the staff's hospitality and willingness to help.
Location
8.8
The hotel is in a good and quiet location, perfect for relaxation after a busy day.
Room Quality
8.3
There were some concerns about amenities in the room, such as the lack of additional bathrobes.
Amenities
8.8
While generally satisfactory, the amenities could have included more bathroom comforts.
Value for Money
9.3
Given the reasonable price and quality of service, guests felt they received good value.
Food and Beverage
8.8
Buffet offerings were praised for their variety and quality.
Overall Experience
9.1
Guests expressed high satisfaction overall, looking forward to returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:19

Property Description

Luxurious Accommodation with Stunning Views

The Sheraton Hanoi Hotel offers a luxurious stay with picturesque views of the West Lake. Within a short drive to downtown Hanoi, this hotel boasts modern amenities including an outdoor pool and a fitness center.

Unmatched Dining Experience

Indulge in a variety of culinary delights at the hotel's restaurants. From international buffets at Oven D’or to fine dining at Hemispheres featuring steak and seafood specialties, there's something for every palate.

Convenient Location and Nearby Attractions

Situated by the iconic West Lake, the hotel is close to popular attractions like Tran Quoc Pagoda and Ho Chi Minh Mausoleum. With easy access to key landmarks and the airport, Sheraton Hanoi Hotel ensures a seamless travel experience.

Book now for an unforgettable stay at the Sheraton Hanoi Hotel.

Important information:

Please note that guests are required to present the same credit card used to guarantee the booking when checking in / making payment at the hotel. The credit card must be valid throughout the stay.

The property offers a special welcome amenities - a dish of local savories to Booking.com guests

Guests may experience some noise or light disturbances due to renovation work from 1/9/2025 until 30/9/2026.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 1 year old and over stay for VND 1,098,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 178 reviews
Cleanliness: 8.8
Service: 9.3
Location: 8.8
Room Quality: 8.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.1
T
Thi Phuong Hoa • solo_traveller • vn
10
Tôi hoàn toàn hài lòng
Pros:

Tôi thích thái độ của nhân viên khách sạn. Rất tận tình và chu đáo. Cám ơn bạn Chi đã hỗ trợ hết sức trong việc đổi phòng theo mong muốn của gia đình và gửi chocolate lên phòng cho các con của tôi. Ngoài ra lunch buffet của khách sạn có rất nhiều loại hải sản tươi ngon, hoa quả tráng miệng rất phong phú và đa dạng.

Cons:

Không có.

2026-01-19 • via Nuitee
Y
Yoshika • family_with_children • jp
10
最高！
Pros:

スタッフさんが本当に親切

Cons:

事前に通達があったから外に出たが、工事の音がうるさかった

2026-01-19 • via Nuitee
T
TAKAHIRO • family_with_children • jp
10
◯
Pros:

まあ、全て

Cons:

特になし

2026-01-19 • via Nuitee
R
Rajesh • family_with_children • in
10
If ever come to Hà Nội will stay at Sheraton.
Pros:

Breakfast was great.
Ambience was beautiful.
Staff were very helpful.
View around was good.

2026-01-08 • via Nuitee
広宣 • couple • jp
5
2026-01-05 • via Nuitee
Y
Yong Gu • couple • kr
7
2025-12-16 • via Nuitee
P
Pawan Kumar • couple • my
9
2025-12-14 • via Nuitee
V
Võ Hồng • family_with_children • vn
8
2025-11-24 • via Nuitee
T
tarek • solo_traveller • it
8
2025-11-18 • via Nuitee
A
Anita • couple • nl
9
Pros:

Top hotel! Fijne bedden en een schone kamer. De ligging is goed, je zit lekker rustig. Heerlijk om je terug te trekken na een drukke dag in de stad.

2025-11-11 • via Nuitee
L
Liliana • extended_group • us
8
2025-11-08 • via Nuitee
H
HSUEH Chih-Yun • couple • tw
9
2025-10-30 • via Nuitee
T
Thomas • solo_traveller • gb
10
The staff were fantastic. It is a great location and the facilities were perfect. Great visit.
Pros:

The staff were fantastic. It is a great location and the facilities were perfect. I am looking forward to returning.

Cons:

not applicable.

2025-10-19 • via Nuitee
P
Philippe • couple • ch
10
2025-10-16 • via Nuitee
L
Luu • couple • vn
8
2025-10-15 • via Nuitee
A
Ahuja • family_with_children • in
10
2025-10-14 • via Nuitee
G
Gabriella • extended_group • se
10
Excellent
2025-10-13 • via Nuitee
T
THI MO • family_with_children • vn
8
2025-09-29 • via Nuitee
H
Hitoshi • couple • jp
10
贅沢をリーズナブルに
Pros:

スタッフのホスピタリティが良い。
こちらのつたない英語を一生懸命理解してくれ、おもてなしをする事が当然だと思ってくれている。

2025-09-20 • via Nuitee
T
Tzu Cheng Shen • family_with_children • tw
9
2025-09-16 • via Nuitee