Sheraton Hanoi Hotel

Hotels
•
Sheraton
8.9 (196 reviews)
K5 Nghi Tam, 11 Xuan Dieu Road , Hanoi , VN
+84 24 3719 9000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Nice amenities
Cons:
Lack of additional bathrobes
Noise from construction

Categories

Cleanliness
8.8
The rooms were noted to be clean, contributing positively to the overall experience.
Service
9.3
Guests frequently praised the staff's hospitality and willingness to help.
Location
8.8
The hotel is in a good and quiet location, perfect for relaxation after a busy day.
Room Quality
8.3
There were some concerns about amenities in the room, such as the lack of additional bathrobes.
Amenities
8.8
While generally satisfactory, the amenities could have included more bathroom comforts.
Value for Money
9.3
Given the reasonable price and quality of service, guests felt they received good value.
Food and Beverage
8.8
Buffet offerings were praised for their variety and quality.
Overall Experience
9.1
Guests expressed high satisfaction overall, looking forward to returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:19

Property Description

Luxurious Accommodation with Stunning Views

The Sheraton Hanoi Hotel offers a luxurious stay with picturesque views of the West Lake. Within a short drive to downtown Hanoi, this hotel boasts modern amenities including an outdoor pool and a fitness center.

Unmatched Dining Experience

Indulge in a variety of culinary delights at the hotel's restaurants. From international buffets at Oven D’or to fine dining at Hemispheres featuring steak and seafood specialties, there's something for every palate.

Convenient Location and Nearby Attractions

Situated by the iconic West Lake, the hotel is close to popular attractions like Tran Quoc Pagoda and Ho Chi Minh Mausoleum. With easy access to key landmarks and the airport, Sheraton Hanoi Hotel ensures a seamless travel experience.

Book now for an unforgettable stay at the Sheraton Hanoi Hotel.

Important information:

Please note that guests are required to present the same credit card used to guarantee the booking when checking in / making payment at the hotel. The credit card must be valid throughout the stay.

The property offers a special welcome amenities - a dish of local savories to Booking.com guests

Guests may experience some noise or light disturbances due to renovation work from 1/9/2025 until 30/9/2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 196 reviews
Cleanliness: 8.8
Service: 9.3
Location: 8.8
Room Quality: 8.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.1
R
Ruj_Thailand • solo_traveller • th
10
Pros:

ห้องพักสะดวกสบาย วิวทะเลสาบ West lake สวยงาม

2026-09-14 • via Nuitee
K
Kazuo • couple • jp
8
2026-08-24 • via Nuitee
P
Pieter • solo_traveller • nl
9
2026-08-24 • via Nuitee
N
Nhat • couple • vn
10
2026-08-15 • via Nuitee
J
Jacky Yoan • solo_traveller • vn
9
Ein Besuch wert
Pros:

Wir haben eine Nacht im Sheraton verbracht und waren insgesamt sehr zufrieden mit unserem Aufenthalt. Das Zimmer war zwar komfortabel und gepflegt, entsprach jedoch nicht ganz unseren Erwartungen an ein 5-Sterne-Hotel. Der wunderschöne Blick auf die Stadt hat diesen kleinen Kritikpunkt jedoch mehr als wettgemacht.

Besonders hervorzuheben ist das Frühstück. Die Auswahl war äußerst vielfältig, die Speisen waren frisch und von hervorragender Qualität.
Ein großes Kompliment gilt außerdem dem gesamten Personal. Alle Mitarbeitenden waren jederzeit ausgesprochen freundlich, zuvorkommend und hilfsbereit, wodurch wir uns während unseres Aufenthalts sehr willkommen gefühlt haben.

Insgesamt ist das Hotel definitiv einen Besuch wert, und wir würden jederzeit wieder dort übernachten.

Cons:

Nichts

2026-08-02 • via Nuitee
R
Ron • solo_traveller • il
9
2026-07-19 • via Nuitee
M
Maryflora • extended_group • us
7
2026-06-16 • via Nuitee
N
Na • solo_traveller • kh
9
Pros:

Place and hotel service

Cons:

Breakfast not have many choices

2026-05-26 • via Nuitee
C
Cho • couple • ca
10
Great place for visit
Pros:

Clean, comfortable, and staffs were kind

Cons:

Everything was good

2026-05-25 • via Nuitee
A
Aixian • extended_group • de
10
2026-05-06 • via Nuitee
M
Manon • solo_traveller • fr
8
2026-05-02 • via Nuitee
Q
QHUNG • solo_traveller • vn
9
2026-05-01 • via Nuitee
N
Nhat • couple • vn
9
2026-03-31 • via Nuitee
S
Saif • family_with_children • om
8
2026-03-30 • via Nuitee
T
Tatiana • couple • vn
9
2026-03-14 • via Nuitee
A
AJAY • couple • sg
9
Excellent
Pros:

Got the Breakfast of my choice

2026-03-10 • via Nuitee
P
Prabhu • solo_traveller • ae
9
Pros:

Cleanliness and the facility

Cons:

Value for money in the country

2026-03-01 • via Nuitee
C
Chiara • couple • it
10
2026-02-25 • via Nuitee
G
Guerra • family_with_children • it
10
2026-02-25 • via Nuitee
T
TAKAHIRO • family_with_children • jp
10
◯
Pros:

まあ、全て

Cons:

特になし

2026-01-19 • via Nuitee