Market Pavilion Hotel

Hotels
9.1 (987 reviews)
225 East Bay Street , Charleston , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good restaurant
Cons:
Poor check-in experience
Lack of accountability from staff

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
7.53
Check-in was handled extremely poorly, with a lack of accountability from the front desk.
Location
9.57
The rooftop area was mentioned; however, there were complaints due to waiting in cold conditions.
Room Quality
9.52
The room quality was satisfactory, but the downgrade offer was frustrating.
Amenities
9.55
Restaurant was highlighted as very good.
Value for Money
9.51
Price expectations not met due to check-in issues, but overall value remains high.
Food and Beverage
9.56
Restaurant was very good.
Overall Experience
8.53
Front desk experience overshadowed the stay despite positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:08

Property Description

Rooftop Pool with Mosaic Bottom - Enjoy a luxurious stay at our 4-star Downtown Charleston hotel with a stunning rooftop pool featuring a unique mosaic bottom. Relax and unwind while taking in breathtaking views of the city.

Culinary Delights - Indulge in a gastronomic experience at Grill 225 steakhouse, offering fresh seafood, an extensive wine list, and delectable desserts. For a more casual dining option, Pavilion Bar serves a full lunch and dinner menu on the rooftop terrace, ensuring a memorable dining experience.

Luxurious Accommodations - Each guest room at Market Pavilion Hotel is elegantly furnished with a flat-screen TV, desk, and sitting area. Pamper yourself in the Italian marble bath complete with a separate shower and bathtub. Upgrade to a suite for concierge parlour access and enjoy delicious hors d’oeuvres.

Experience the epitome of luxury and convenience at Market Pavilion Hotel. Book your stay now for an unforgettable Charleston getaway.

Important information:

The primary guest on the booking must be at least 21 years or older to check-in.

The credit card holder's first and last name must match the photo ID card presented at check-in and the booking confirmation.

If the first and last name on the photo ID card does not match the credit card presented, than an alternative matching card must be provided.

The property places a hold on the guest credit card at check-in for each night's stay plus USD 100 for each night for incidentals. The charges for incidentals will be refunded within 2 to 4 business days.

The incidental charges must be paid with a credit card at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 37 per day.

Location

Guest Reviews

9.1
Based on 987 reviews
Cleanliness: 9.06
Service: 7.53
Location: 9.57
Room Quality: 9.52
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 9.56
Overall Experience: 8.53
M
MariaEllas • extended_group • us
9
Beautiful hotel with a lot of great amenities.
Pros:

There was so much about this hotel that we truly loved! The room was spacious, the bath was as well. The turn-down service was such a nice touch with the fresh cookies (Greek butter cookies!!) every night along with fresh bottles of water. The staff was very accomodating and welcoming too. Each morning the availability to have coffee, fresh squeezed juices, fruit and pastries down the hall from our room, without having to go to the lobby, was fantastic!. My favorite was the carrot muffin - delicious and moist! All the little things were very nice and appreciated. The rooftop pool and bar were a nice escape when the weather warmed up. Great view for the sunset!

Cons:

With all that was great, there were only small things that were on the downside. One was the air conditioning which never seemed to keep the room cold. I tend to need a cold room to sleep....so this could just be a preference to me. I actually went and purchased a fan to help circulate the air. At times, the AC would either be turned to a warmer temp while we were out or it automatically did this and we would return to a warm room, which then took a long time to cool back off.

Additionally, we had to wait for nearly 25 minutes for our car from the valet which just appeared that they forgot to go get it.

The biggest disappointment was the dinner at the in house restaurant which was not that awesome. While listed as one of America's best steakhouse, we were sad to be served our steak which was overcooked, and while still tasty it was more to the Medium Well vs. Medium Rare. The server did not offer to exchange so we just made due. Ultimately the meal was underwhelming overall.

2026-03-27 • via Nuitee
M
melanie • couple • us
10
I will stay here from now on when I visit Charleston.
Pros:

Rooftop pool and bar
Hot tea and coffee station
Turn down service

Cons:

I loved every single thing about this hotel.

2026-03-25 • via Nuitee
H
Holly Dykstra • family_with_children • us
10
Excellent hotel, excellent location, loved everything.
Pros:

Very nice room with comfortable beds, little touches of luxury everywhere. We loved the coffee, fruit and pastries/cookies in the halls of every floor! The entire staff was welcoming and ready to assist with any need. And of course, the location cannot be beat. We could walk anywhere we wanted to quite easily within the historic downtown area.

Cons:

Nothing at all to complain about.

2026-03-18 • via Nuitee
C
Cecilia • couple • at
10
Wonderful staff in a very comfortable and cozy hotel.
Pros:

The staff was incredibly kind and helpful - Theresa answered us with all our queries and made us feel right at home. The bedrooms were spacious with a beautiful bathroom. Everything was really clean and we loved the bed and crisp bedsheets. The delicious coffee in the mornings, fruit and pastries available throughout the day, and turn down service were a wonderful little touch reminiscent of old school luxury hotels which have become a rarity. Overall we absolutely loved our stay and can’t wait to come back.

2026-03-16 • via Nuitee
M
monelle • couple • us
9
2026-03-16 • via Nuitee
M
Mark • couple • us
10
2026-03-15 • via Nuitee
W
Wendel • couple • us
9
2026-03-14 • via Nuitee
R
Ruth Johnson • couple • us
10
Amazing
Pros:

Great hotel and especially great service

2026-03-11 • via Nuitee
K
Kimberley • solo_traveller • gb
10
2026-03-10 • via Nuitee
R
ruthsecure • Business • New York City, New York
10
Amazing
Pros:

I want to especially thank Theresean Cassie who took care of our utmost needs during our amazing stay

2026-03-05 • via Tripadvisor
O
Odyssey293648 • Family
10
A great place to stay!
Pros:

We stayed at the Market Pavilion Hotel for a family wedding and it was a perfect experience! The hotel is “old world elegant” and the service was above and beyond expectations. The front desk staff, Theresan and Cassie, were so accommodating, and from the valet, Danny, to Sybil in housekeeping, we could not have asked for friendlier or more professional staff. The room was spotlessly clean, the bed was very comfortable, and I highly recommend this hotel.

2026-03-05 • via Tripadvisor
R
Robert • couple • us
10
A warm southern charm feel! Always a return visit for us.
Pros:

Everyone was super nice! The place was spotless. I love the fresh pastries and fruit and coffee setup in the hallways on each floor.

2026-02-28 • via Nuitee
M
Matt • couple • us
10
2026-02-23 • via Nuitee
N
Nicolas • couple • us
10
Perfect location, wonderful amenities, southern charm + luxury = the perfect stay!
Pros:

The staff was very kind and attentive. The hotel was beautiful and our room was clean and spacious. We love the breakfast pastries & the mid-day cookies. The rooftop bar was very neat, along with the roof top pool. The bartender Clark was the best, you have to try their nitrotini! Overall, we loved our stay and will be back!

Cons:

We loved everything!

2026-02-23 • via Nuitee
S
Sides • couple • us
9
Cons:

Tv operations

2026-02-22 • via Nuitee
E
Escape44363963024 • Family • Alexander City, Alabama
10
5-star service in a postcard setting
Pros:

The Market Pavilion is a beautiful hotel - beautifully appointed, and luxurious. We were treated like a king and queen. The room was large. The bed was comfortable. The spoiled us with fresh brewed coffee and freshly squeezed orange juice each morning.
The location is excellent - right on the corner of Market and East Bay Streets, right across the street from the US Customs House. We were within walking distance from every site on the Peninsula.
The rooftop bar and pool were especially picturesque . . . sipping cocktails while watching the sun go down, the Cooper River bridge, Patriot's Point and the steeples of St. Michaels and St. Philips in view.
Theresan, our concierge, was exceptionally professional, helpful and friendly and far exceeded our expectations.
This is where we will stay on all future trips to Charleston.

2026-02-17 • via Tripadvisor
D
Dontae • couple • us
10
Classic, historic yet Modern!
Pros:

The hotel was absolutely stunning! Classic, historic yet modern!

Cons:

I did not know the balconies were under construction. That was a let down. I would have probably booked elsewhere. Nevertheless, I had a wonderful experience.

2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kayla • family_with_children • us
10
Pros:

Service was amazing ! We felt at home !

2026-01-19 • via Nuitee
R
Rebecca • couple • us
10
2026-01-19 • via Nuitee