Market Pavilion Hotel

Hotels
9.1 (973 reviews)
225 East Bay Street , Charleston , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good restaurant
Cons:
Poor check-in experience
Lack of accountability from staff

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
7.53
Check-in was handled extremely poorly, with a lack of accountability from the front desk.
Location
9.57
The rooftop area was mentioned; however, there were complaints due to waiting in cold conditions.
Room Quality
9.52
The room quality was satisfactory, but the downgrade offer was frustrating.
Amenities
9.55
Restaurant was highlighted as very good.
Value for Money
9.51
Price expectations not met due to check-in issues, but overall value remains high.
Food and Beverage
9.56
Restaurant was very good.
Overall Experience
8.53
Front desk experience overshadowed the stay despite positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:08

Property Description

Rooftop Pool with Mosaic Bottom - Enjoy a luxurious stay at our 4-star Downtown Charleston hotel with a stunning rooftop pool featuring a unique mosaic bottom. Relax and unwind while taking in breathtaking views of the city.

Culinary Delights - Indulge in a gastronomic experience at Grill 225 steakhouse, offering fresh seafood, an extensive wine list, and delectable desserts. For a more casual dining option, Pavilion Bar serves a full lunch and dinner menu on the rooftop terrace, ensuring a memorable dining experience.

Luxurious Accommodations - Each guest room at Market Pavilion Hotel is elegantly furnished with a flat-screen TV, desk, and sitting area. Pamper yourself in the Italian marble bath complete with a separate shower and bathtub. Upgrade to a suite for concierge parlour access and enjoy delicious hors d’oeuvres.

Experience the epitome of luxury and convenience at Market Pavilion Hotel. Book your stay now for an unforgettable Charleston getaway.

Important information:

The primary guest on the booking must be at least 21 years or older to check-in.

The credit card holder's first and last name must match the photo ID card presented at check-in and the booking confirmation.

If the first and last name on the photo ID card does not match the credit card presented, than an alternative matching card must be provided.

The property places a hold on the guest credit card at check-in for each night's stay plus USD 100 for each night for incidentals. The charges for incidentals will be refunded within 2 to 4 business days.

The incidental charges must be paid with a credit card at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 37 per day.

Location

Guest Reviews

9.1
Based on 973 reviews
Cleanliness: 9.06
Service: 7.53
Location: 9.57
Room Quality: 9.52
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 9.56
Overall Experience: 8.53
K
Kayla • family_with_children • us
10
Pros:

Service was amazing ! We felt at home !

2026-01-19 • via Nuitee
D
Dontae • couple • us
10
Classic, historic yet Modern!
Pros:

The hotel was absolutely stunning! Classic, historic yet modern!

Cons:

I did not know the balconies were under construction. That was a let down. I would have probably booked elsewhere. Nevertheless, I had a wonderful experience.

2026-01-19 • via Nuitee
R
Rebecca • couple • us
10
2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
10
2026-01-19 • via Nuitee
T
Tiffany • family_with_children • us
8
The staff, especially the housekeeper, was exceptional
Pros:

Location was great. Staff amazing

Cons:

Mattress was extremely uncomfortable. We did not sleep well at all during our stay

2026-01-16 • via Nuitee
M
Melita • couple • us
10
2026-01-15 • via Nuitee
C
Catherine • solo_traveller • us
1
I won’t be back
Pros:

The bellman and valet staff were very friendly. Restaurant was very good

Cons:

Check-in was handled extremely poorly and fell well below the standard expected for a luxury hotel.

I arrived at 3:00pm knowing check-in was at 4:00pm and politely asked if my room happened to be ready early. It wasn’t, which was fine. I was told to return at 4:00pm or that I would receive a call if it became available sooner. At 4:00pm, my room was still not ready. I was asked to wait on the rooftop and told I would be called when it was ready.

After nearly 40 minutes on a cold, windy rooftop, well past my confirmed 4:00pm check-in time, I returned to the front desk. I had received no call. Meanwhile, I watched other guests be sent to their rooms. When I politely expressed that my check-in time had passed and this was becoming unacceptable, the front desk agent (Andreina) did not apologize or offer any courtesy whatsoever.

Instead, she (Andreina) insisted that check-in starts at 4pm siting your reservation states, “From 4pm” and that my room could be ready at any point after 4pm, implying that the posted check-in time did not guarantee room availability. That logic makes no sense. My reservation clearly states 4:00pm to noon, not an undefined window. Shifting blame to the guest rather than owning the delay was inappropriate and dismissive.

To make matters worse, I was offered a “ready” room only if I accepted a downgrade. When I declined because I wanted the room I paid for, the explanation kept changing from “not as nice” to “same room, just no view.” It was confusing, frustrating, and poorly handled.

I finally got into my room just before 5:00pm, nearly an hour after check-in, with no apology, no compensation, and no accountability.

Unfortunately, front desk service sets the tone of a hotel stay, and this experience overshadowed everything else. For a hotel at this price point, this level of check-in mismanagement and customer dismissal is unacceptable.

2025-12-31 • via Nuitee
W
W3440RScharless • Solo travel
2
One Star Review – Market Pavilion Hotel
Pros:

Check-in was handled extremely poorly and fell well below the standard expected for a luxury hotel.

I arrived at 3:00pm knowing check-in was at 4:00pm and politely asked if my room happened to be ready early. It wasn’t, which was fine. I was told to return at 4:00pm or that I would receive a call if it became available sooner. At 4:00pm, my room was still not ready. I was asked to wait on the rooftop and told I would be called when it was ready.

After nearly 40 minutes on a cold, windy rooftop, well past my confirmed 4:00pm check-in time, I returned to the front desk. I had received no call. Meanwhile, I watched other guests be sent to their rooms. When I politely expressed that my check-in time had passed and this was becoming unacceptable, the front desk agent (Andreina) did not apologize or offer any courtesy whatsoever.

Instead, she (Andreina) insisted that check-in starts at 4pm siting your reservation states, “From 4pm” and that my room could be ready at any point after 4pm, implying that the posted check-in time did not guarantee room availability. That logic makes no sense. My reservation clearly states 4:00pm to noon, not an undefined window. Shifting blame to the guest rather than owning the delay was inappropriate and dismissive.

To make matters worse, I was offered a “ready” room only if I accepted a downgrade. When I declined because I wanted the room I paid for, the explanation kept changing from “not as nice” to “same room, just no view.” It was confusing, frustrating, and poorly handled.

I finally got into my room just before 5:00pm, nearly an hour after check-in, with no apology, no compensation, and no accountability.

That said, not everyone here deserves criticism. Omar, the valet and bellman, was an absolute gem. He was kind, helpful, and professional, and he deserves recognition. The restaurant was outstanding. The steak was one of the best I’ve ever had, and the service was excellent.

Unfortunately, front desk service sets the tone of a hotel stay, and this experience overshadowed everything else. For a hotel at this price point, this level of check-in mismanagement and customer dismissal is unacceptable.

I am local and booked this for a staycation. I won’t be back nor would I recommend it to anyone I know solely based off of what they would be dealing with at check in.

2025-12-30 • via Tripadvisor
R
Robert • couple • us
8
Excellent hotel that is a bit overpriced.
Pros:

It was a tasteful downtown hotel. Quality in the details. Excellent location within walking distance to almost everything.

Cons:

They jacked up the prices that weekend. Double what we paid in Savannah 2 days before.

2025-12-16 • via Nuitee
E
Emerton • couple • us
10
2025-12-16 • via Nuitee
R
Richard • couple • us
10
Staff was excellent
Pros:

Centrally located

2025-12-12 • via Nuitee
P
Paul McCormick • couple • us
10
Wonderful hotel. Classic
Pros:

Nice size. Clean. Lots of storage space

Cons:

Kettle or coffee making facilities

2025-12-07 • via Nuitee
C
Carson • couple • us
10
2025-11-25 • via Nuitee
M
michael • couple • us
10
Quaint, elegant boutique hotel with lots of charm
Pros:

Fantastic location and beautiful quaint building. Service was great and bar upstairs has a fabulous view.

2025-11-12 • via Nuitee
K
Kranthi kumar • solo_traveller • us
10
2025-11-10 • via Nuitee
D
Dee • couple • us
8
2025-11-01 • via Nuitee
L
Long • couple • us
10
Was wonderful birthday trip..hotel was wonderful
Pros:

Staff great customer service and location

2025-10-31 • via Nuitee
H
Hudson • solo_traveller • us
9
2025-10-20 • via Nuitee
I
Ivana • extended_group • us
10
Amazing!!
Pros:

Location was great! Everyone was very helpful, kind and professional. We didn’t get to enjoy rooftop and pool because of the rain. Rooms were amazing and very clean. This is one of the best hotel experiences I had in a very long time.

Cons:

N/A

2025-10-14 • via Nuitee
K
Kathy
10
Pros:

Everything!!

2025-10-11 • via Nuitee