The Franklin on Rittenhouse, A Boutique Hotel

Location - great part of Philly - really nice staff - good breakfast

I stayed at The Franklin on Rittenhouse during the Christmas holiday and really enjoyed it. The location was perfect and beautifully decorated for the season. The hotel felt cozy, the room was clean and comfortable, and the staff were friendly and inviting. Complimentary coffee and a light breakfast were a nice touch. Highly recommended

Great stay! We’ll be back! Everyone was kind and welcoming and we really like the bar downstairs. Room was spacious and the bed was comfortable.

The room was spacious and clean. The location's proximity to Rittenhouse was great, we were able to explore the area on foot. And the lobby dog was adorable.

The staff were friendly and helpful. The bed was comfortable. Breakfast which was included was fine.

What a charming bouquet hotel with gracious rooms, very friendly and helpful staff, and a delicious free breakfast too! Location is central to all.

Not really a boutique hotel. The room was small, and not nearly as nice as we expected from their description. Only one chair, and only a hanging cupboard. All rather drab. The staff were a mixed bunch - some very friendly, some completely uninterested. Breakfast was superb for such a small hotel - limited selection, but fresh and appetising, nicely presented, and pleasant service.

The staff went above and beyond when I needed assistance, incredible people. The street it’s on isn’t one of the main streets so it was pretty quiet. The room was comfortable and had all the amenities I needed, even plenty of shelf space in the large shower! Will stay here again.

Good location

Discovered this gem for a weekend trip to celebrate my niece's 30th bday. Yes, it's convenient to everything BUT it's the people of The Franklin on Rittenhouse that made our stay complete. From Paige (with furry sidekick and official greeter Addison who we owe a pup cup) to Dasha and Tracey, these concierges welcomed us each morning and evening with smiles, remembering details shared about our trip, and, when I was not feeling well, even offered to check on me! Upon meeting GM Doug, and members of the hotel's housekeeping and facilities teams, it became apparent that this level of service is a source of pride for all. Looking forward to returning to see all on our next visit to Center City. Thank you all for making our celebration weekend so memorable.

Stayed for 2 nights as a couple. We were given ‘The Jane’ room which was on the top floor.
A bit disappointed as it’s described as ‘boutique’, yes each room is individual but that’s where it ends. It has so much potential but needs some updating, maintenance & finer touches.

Our safe didn’t work & wasn’t fixed, no instructions for coffee maker so had to muddle through, carpet was fraying from the bathroom. The room fittings were just a bit cheap than boutique!

Breakfast was adequate, but again a little basic & cheap, supermarket cakes & pastries etc

Staff for the most were friendly, hotel position is good & ideal for sight seeing.

Great location and great place to stay. A B&B with involved staff and a commitment to guest comfort and convenience. New breakfast area holds just-baked pastries and fruit, besides juices and coffee. We enjoyed our stay - our third or fourth here - very much.

Sometimes I prefer a boutique hotel but this didn’t pay off. Overpriced, not luxury, not elegant, poor staff training. There’s a $34 per night extra fee for a disappointingly limited breakfast in a dirty dark bar, wifi, water and coffee. There’s persistent late night and early morning noise from bar patrons at night and the garbage truck/businesses in the am. Even though they asked about room choice and were almost empty, I got a small room with unpleasant drawings on the ceiling, no bedside table or lamps, cheap bed, smelled, closet wouldn’t close. Have to call front desk for temperature change. Didn’t diclose that they couldn’t turn on the heat, but only turn off A/C the first night. Brought a room heater the second night after switched rooms. Halls and stairs and rooms are confusing, without signage. Random and confusing light switches and outlets. Poor lighting. Elevator doesn’t go to all rooms. Front desk staff couldn’t recommend restaurants. Maid ignored do not disturb sign and started cleaning while at breakfast. Pros: Rittenhouse Square park is nearby. A lot of effort put into restoration decor.

We loved our stay. Staff is top notch. Bar and breakfast are 100%.

I can't believe we fell for it! The Franklin on Rittenhouse is NOT a 4-star Hotel (it is a 2-star at best). For $250 per night, we were so disappointed—and tired—that we checked out after the first night of our two-night stay. Our bedroom had a stale, musty smell, and the dripping air conditioner emitted an odd vibration, making it impossible to fall asleep. We did use earplugs and a noise machine. We travel often and are not light sleepers. So, unless you exclusively prioritize location and are happy to live out of your suitcase, (they offer no place to store your belongings aside from a narrow entry table, odd bedside tables and only three hangers), there are many better options (Bellevue, Loews, Kimpton Monaco, Hilton Penn’s Landing, all of which we have frequented on previous occasions). We chose the Franklin because we were visiting friends who live in Rittenhouse and fell prey to the inexplicable reviews and marketing.
**Worth noting: the bathroom pocket door was inoperable for me. My husband was able to muscle it open/closed, but I got stuck inside after he closed it behind me. I had to wait until he could open it to get out. Additionally, the shower water pressure was minimal. As I type this, I struggle to understand how this place has such glowing reviews.

It was a nice, clean, affordable room in a great area

The speakeasy bar in the hotel was excellent. Paige and the staff were accommodating and very helpful It was in close proximity to the Barclay prime restaurant in Rittenhouse. That is an excellent steakhouse. I would recommend it to anybody staying there. The room was exceptionally clean and comfortable

Decor, location, size of room, toiletries, cleanliness, friendly staff, hotel dog.

Beautifully decorated