HL Suitehotel Playa del Inglés

4th stay here and fantastic time as always... Big thanks to Lucy on reception, Aimar, Yessica, and all the bar staff for their hard work not forgetting Vassile
in the Restaurant . One gripe I have is that one evening I was in dress shorts for dinner (not a gala) and was told I should be wearing trousers.
Given we have been twice for winter holidays and twice for summer and not been advised on this before I was a bit miffed lol
Management should make this clearer if this only applies during certain days in the Winter Festive season.
Other than this we will be back in June and December 2026.

Brian and Isabel

Inconsistent management would be my summary. Staff work hard but it seems the management don’t have a handle on managing the staff and the customers.

The lobby bar has opened at differing times this week between 7pm snd 9pm. When the reception staff are challenged on this you get shrugged shoulders and excuses about staffing. When it opened at 9pm there was one table wait or and one bar member. Customers were having to wait for table service whilst there was a customer queueing at the bar. Really bad whilst the nightly show had started.

Don’t rate this hotel as 4 star more like 3+ therefore expensive for what it is.

Food is adequate with sufficient choice but not 4 star quality. Pizza and chips take up too much of the offering. There are too many tables in the restaurant making it canteen like.

The year end gala dinner was poor.

Location is great for promenade walking and close to town.

Rooms are clean and well attended.

Would we return…no.

Having. A lovely time at the HL SUITE 3rd time here good food friendly staff and always immaculately Dressed partner had a massage and a pedicure from Carmila which she would recommend which my partner said one of the best massages she’s had ,XMas evening meal and New year evening meal was beautiful so much choice The roof top bar and sun bathing areas Allow a panoramic view along the coast and the dunes the great majority of people we talk to come back here time and time again and i know it won’t be our last time

Lovely hotel with excellent facilities. The rooftop bar and jacuzzis were great with amazing sea views and sunset too. Only criticism is it’s so very cold there in the evenings and maybe blankets or gas heaters could be provided. All the staff throughout the hotel were excellent and especially Nolen the entertainment manager. Also Victor the poolside barman. Both were very attentive with excellent customer service skills. There could be improvement in the restaurant food and would be more relative to a 3 star not 4. Fab walks by sea a couple mins away. Buses very near too and would recommend going to both puerta del mogan and also Las Palmas.

I spent a week at the HL Suitehotel Playa del Ingles for the second year running and it did not disappoint! What a fantastic stay! The hotel facilities are excellent and myself, my partner and our friends made use of everything. Highlights included the pools, the gym and the spa, as well as the rooftop bar with stunning views across Maspalomas and cracking sunsets. The staff throughout were excellent and couldn't have been more welcoming and helpful. However, the highlight of the trip was the Entertainment Manager Nolen whose brilliant smile and infectious energy had us partaking in a range of events throughout our stay. From Aqua Fit to Step Aerobics, and Aqua Dance to the Music Quiz, Nolen kept us entertained and coming back for more. Over the week we chatted lots and he is a truly lovely person - we hope he'll be there when we return next year!

We’ve enjoyed an incredible stay. The hotel facilities are fantastic, multiple pools and sunbathing areas, good selection of food, very comfortable and clean room. The staff are first rate, conscientious, polite and attentive. The highlight of our trip however was the Entertainment Manager Nolen. Thanks to his encouragement and effervescent personality we took part in multiple classes including yoga, aqua gym, pilates, aqua fit, step aerobics, body balance and the music quiz. His enthusiasm, charisma and humour were infectious, he took time to chat to us between classes and we really appreciated his fun attitude and happy energy. He was the highlight of our stay at the hotel.

SUITES HOTEL PLAYA DEL INGLES.This is a beautiful hotel,it was our third time here,very clean,quiet,lovely staff all round the hotel,our only gripe was that the food was never hot,just warm,I had to leave my whole meal a couple of times because of this,just had a sweet,also too many chocolate sweets which I cannot eat,so we were very disappointed,I did tell the waiter when he asked if everything was okay,and the chef came out took some bits away and said they were warm.The food is such a big part of the holiday,they need to find another way to keep food hot,The pool area's were always immaculate never a problem getting a sunbed,the only hot food I had was an omelette in the morning from a very nice pleasant chef.The smaller of the two chefs.

The experience was great, The breakfast left something to be desired, the bacon tended to be not cooked well enough. Nolen was great, he kept up activities throughout the week making sure there was always a fun activity to do if so you wouldn’t get bored. The hotel is placed perfectly. You have really close to the beach, a short trip from all the big shopping areas an active nightlife, bars, restaurants. Although most small shops have closed down since covid which would leave the place looking empty, abandoned and looking like an apocalypse movie during the day sometimes. But during the night, everything came alive, there were people, music and good vibes. I would recommend going out if you’re into that.

Just completed a 6 day stay here. Overall we had a good stay.
The room was very clean and spacious. We paid for a sea view and yes we could see the sea, but i feel other rooms probably had a better sea view. We could see the sea and the commercial centre equally with a view of the dunes in the distance. We were near the lifts but didn't hear any noise from them. The air con was questionable, the lowest the room got to was 24.6°c according to the thermostat and never reached 20°c which we had set it to. There is a safe but there was a €3 a day charge, which despite being all inclusive, it wasn't!
Food wise, veggie/ vegans had better get used to salad, pasta and tomato sauce, pizza, and potatoes. There was also grilled vegetables, but no main course dish. Even the meat options became repetitive.
The labelling of the dishes was also incorrect and i was told by a chef to ignore them. Having seen cheese in a dish and it not having the milk sign/ allergens logo they say they use was worrying. A rice dish was also labelled as vegetable but contained ham.
The pool areas were good and we could always get a sunbed with parasol at any time of the day, even at the sunset roof terrace.
The roof terrace was great during the day and the hot tubs added an extra feature. Evenings were low key in the hotel and some nights, the service was great in the sunset bar and other times, it was poor.
Overall we would give 7/10, the hotel stay was good not great. We did find some amazing places to eat in the area so do recommend the location.
We used the spa the day we checked out. A great feature not being fully utilised by guests or the hotel. A couple of the features in the jet pool were not working, and only 1/3 showers worked. However the majority did work, and we had a lovely couple of hours in there. The heated beds were amazing.

I have to say, I was very disappointed with this Hotel overall. I have stayed in much better accommodation for a lot less money and I can’t help with feel like HL suites is very overpriced.

However there are some good things about the hotel and credit where is it due, the sunset rooftop bar and sunbathing is fantastic.

Rooms- I booked a standard double room, okay yes it is the budget option however I have stayed in standard double rooms in many different places and I found them to be of a much higher standard. Firstly the room is small. There is nowhere to sit apart from the balcony seating area or on the bed. No sofa or chairs in the room apart from a small desk chair.
The Beds in this type of room are also two singles pushed together which I find to be incredibly frustrating as someone who is used to a king size at home and in most hotels I stay in it is at least a double bed that you don’t fall down in the middle of if you roll over in the night. Also the quality of the mattresses leave a lot to be desired, mine is extremely hard. I am on my forth night here and I do not look forward to getting in the bed due to how makes my back feel the following day. I’m aware that this is a personal gripe to me and some people enjoy a hard mattress for me as has been extremely uncomfortable so far. Also, I find it incredible that in a hotel where I have spent €1200 for a week all inclusive. They found it acceptable to charge me a further €20 for the use of the in room safe to keep my possessions secure. This is ridiculous.

Food- I found the food to be of a lower than average standard, for us brits, Spanish all inclusive is rarely great, however HL Suites was particularly disappointing. Yes they have a different theme every night and the options are fairly varied however the only food that I have managed to survive on is the salad options which are numerous to be fair, and the Pizza.
Even the chips/fries are soggy and bland.

Pool- The pools are great. The hot tubs on the roof are fantastic.

Bars- The all inclusive options are great, you can have all the drinks you can get at home and bottles of water at any time to take to your room.

Staff- The staff were very friendly and welcoming especially Octavian at the desk. I did give the staff an oppertunity to listen to some of my issues and I enquired about a room upgrade but was told that was not possible. I will write I private e-Mail to the management requesting a partial refund re the poor food choices as for the next few nights I intend to eat out to get a proper evening meal, but I can’t imagine I’ll get anywhere.

To sum up, this hotel is a bit dated in places and I’m not honestly sure how it’s not a 3*. It’s saved by the rooftop terrace I think, however when I come back to PDI I will be looking for more value for my money and probably going elsehwere.

The entertainment was great. Nolan did a great job engaging with guests, and the games were super fun! Would definitely stay here again.

Hotel is great ,quick and easy check in late arrival and the guy on reception said AI stops at 23.00 so if you want a drink go straight in and leave cases in left luggage. Room was lovely and a big balcony,cleaned daily. All areas of the hotel are spotlessly clean two great pools and no sunbed wars as able to get them anytime. Food was plentiful and varied with themed nights and a barbecue outside 3 nights per week. Fresh meat and fish cooked to order at lunch and dinner and omelettes pancakes and fried eggs for breakfast. Lots of branded drinks included. Pool bar was really nice as was the Sunset bar on the roof. Only downside was lobby bar only opened 21.00-23.00 when entertainment was on. Only saw one act was ok but nothing special. The staff were all very attentive and Victor in the pool bar was great fun too. All in all a great stay, highly recommended.

Should be 3 * not 4. A bit dated. Never anyone behind the bar. We went self catering very limited kitchen cutlery a d bowls.

Arrival - reception was quick at check in
Room on 8th floor, sea view, spotlessly clean, comfortable bed. Kettle, tea, coffee, sugar. Complementary bottle of wine and water. Shower gel now in dispenser on the wall lovely white fluffy towels. Nice balcony.
Staff keep the hotel lovely and clean and tidy.

Beautiful rooftop for sunbathing. Nice pool area on ground floor

Faults - T.V has 1 English Channel, GB News but this channel continuously goes off, report to reception, they put it back on only for it to go off again. Other reviews mention this so why hasn’t it been fixed permanently?

Food - absolutely disgusting. Tried evening meal twice and breakfast twice. Food cold, labels don’t seem to match the food. The breakfast bacon is like plastic, hot dogs for breakfast?. Toaster - you have to put bread through 8 times to get it slightly brown.
Tried the Chinese night and Mexican night absolutely vile. Dishes were cold.
We ate out for breakfast and evening meal 5 out of 7 days, we were half board.

If the food cannot be brought up to standard the hotel should be offering a room only option

The hotel location was good, within walking distance to beach, bars,supermarket & Youmbo Centre.
We stayed in room A1A, location great as few steps to pool & bar.
Rooms were a little compact as there was no where to store suitcases.
We went with friends & stayed for 11 nights.
Hotel room was clean, no loud noises at night.
Felt complaints were not addressed as example:- Spa visited, no staff around. Jacuzzi not working nor showers and water fall in the pool. There was a male hoilday maker in the sauna with nothing on !!! Reported this to the reception staff.
Food good, BBQ outside most nights.
Cost of sunbeds & umbrella on the beach 9 euros.
Drinks expensive on the beach. 8 euros for 2 Pepsi.
Visited the Yumbo Centre, lots of places to eat & drink & cheap.

We arrived late on Sunday 7th Sept, And we're checked in immediately and provided with a sandwich each,
Our room 803 with sea view was spotless,
We were half board and this suited us perfectly.
The choice and quality of the Food was excellent,
At one of the BBQs my partner asked for a sausage, but they weren't ready, The chef in the red hat brought it to our table when they were cooked , Which amazed us,
The reception and restaurant staff were always helpful and pleasant,
The chamber maids did an Amazing job every day.
Never any problem getting a sunbed by the pool, We chose to use the roof top terrace which was very relaxing,
Overall our visit to HL suites was both relaxed and enjoyable,
And is in a great location to the Beach, shops and Bars
We would definitely recommend this hotel,
Thank you Ann and James xx

We are on our last night at this hotel. We stayed for 11 nights as a couple. We did not get off to a great start. Our room was not ready until 2.45 and having had a 2am start we just wanted to unpack and relax. We were allocated room 226, right next to the lift.. we unpacked and was having a shower when the banging started, the walls shook, we initially thought it was the lift but it was too regular. This was after i had requested a quiet room and i had an email confirming they had my request.
It turns out we were directly under the gym, the banging noise was the dumbbells and weights being dropped..
We went to reception and asked if we paid more could we move rooms. The hotel was fully booked… Manuel then offered us another room but asked us to check it 1st…
Much better and quieter, overlooking the pool.. great customer service Manuel. Thank you.
The rest of the holiday has passed without event, the hotel is spotless, all the staff work so hard and always with a smile. The food is good with a different theme every night..
the BBQ is great , 3 times a week. Great steak.
We did not use the solarium on the roof, preferring the pool instead. Nice and quiet. Makes all the difference being an adults only hotel.
I would return on the understanding we did not have a room under the gym.

Just spent 10 days at this fantastic hotel. The rooms are spacious and clean. The pool was spotless.
We were lucky enough to get a room in the 3 storey section, on the ground floor. This had direct access to the pool area, which we found amazing.
The food was varied and plentiful. A different theme every night, with show cooking. A barbecue 3 times a week, which was very tasty!.
It’s a buffet style restaurant, but waiter service for the drinks in the evenings. We normally would only be seated for a few minutes before someone took our drinks order.
They also cook spit roasted chicken outside twice a week, there really is something for everyone.
There is a rooftop bar, with great views over the area, beach and sea.
There is also a nudist area, we used it for a few hours most mornings.
No problems getting sun beds or parasols.
It was my birthday while we were at the hotel. We went out for the day, and when we returned there was a box of chocolates and a bottle of sparkling wine on ice waiting in our room. A really nice touch.
All the staff are friendly, and incredibly hard working. Hardly ever had to wait more than a few minutes to get served at the bars. A special mention to the guy in the pool bar ( I’m useless with names) but he always seemed on top of it, no matter how many customers were waiting.
The only downside for us was the evening entertainment. A different singer every night, but they really should get together to endure they sing different songs!
However, this took nothing away from our holiday, and we will definitely come back in the future!!

Reception was good, we arrived after dinner and received sandwiches, we probably would have had time to have gone to the restaurant for pizza or cheese but this wasn't offered.

We got a nice room C1 with a bit of a sea view. The room was very clean with a large walk in shower, shower gel, small bar soap and other toiletries are provided.

The beds are not that comfortable and very creaky. There is a small fridge but it's not that cold. The safe is charged. The room is very clean with plenty of wardrobe space etc..

The pools are great, plenty of sunbeds and parasols.

We were half board, the breakfast was really good but I did expect the dinner to be better, but the service was great.

The best thing about this hotel for me was the solarium on the roof with fabulous views and hot tubs, there is a nude side also.

All in all a lovely stay and I can recommend.

We stayed here at the end of July and thoroughly enjoyed our trip. The hotel is spotless throughout with all staff being friendly and hard working. Food is fresh and plentiful and always being topped up by the staff. Our room was spacious, clean and tidy with a lovely bathroom too. The beds have to be the most comfortable hotel bed I've ever slept in! I would have happily stayed an extra couple of nights and will definitely consider returning.