Black Swan Lakeside Boutique Hotel

Hotels
9.2 (317 reviews)
171 Kawaha Point Road, Kawaha Point , Rotorua , NZ
+64 7 346 3602

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Beautiful environment
Comfortable rooms
Delicious food
Cons:
Cleanliness issues reported
Noise isolation concerns

Categories

Cleanliness
7.95
Some reviews mention dust and uncleanliness issues in rooms.
Service
9.95
Exceptional service mentioned frequently with friendly and attentive staff.
Location
9.45
Beautiful lakeside setting with convenient access to local attractions.
Room Quality
9.45
Rooms were described as comfortable and well-appointed, with upgrades appreciated.
Amenities
9.45
Great amenities including a heated bathroom floor and lovely gardens.
Value for Money
8.45
Considered expensive but on par with other lakeside lodges.
Food and Beverage
9.45
Breakfast and dinner received high praise from guests.
Overall Experience
9.45
Guests expressed great satisfaction with their stay and would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:00

Property Description

Lakefront Luxury Accommodation
Black Swan Lakeside Boutique Hotel offers a picturesque setting on Lake Rotorua with rooms featuring fireplaces and stunning views of the lake, pool, or rose garden.

Luxurious Amenities
Indulge in the espresso coffee machine, iPod dock, flat-screen TV, and DVD player in each room. Unwind in the monsoon rain shower and enjoy the provided luxury bath products.

Exquisite Dining and Activities
Experience Pacific fusion cuisine at the lake-view restaurant and explore the manicured gardens with a private jetty, croquet lawn, and petanque court. Don't miss the chance to book a helicopter tour of the region's volcanos and thermal parks.

Book now to enjoy a luxurious lakeside retreat at Black Swan Lakeside Boutique Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

9.2
Based on 317 reviews
Cleanliness: 7.95
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 9.45
Value for Money: 8.45
Food and Beverage: 9.45
Overall Experience: 9.45
A
anna • solo_traveller • gb
10
2026-09-16 • via Nuitee
R
Ronit • couple • il
10
Pros:

Excellent location for relaxing ❣️
Beautiful view, within a short drive from natural attractions; the hotel site contain indoor and outdoor cabin for reading, intimate talk, painting, natural sightseeing, yoga, SPA, swimming, sun tending…. Or just gazing ✨

Cons:

Stuff attentions, service, and the view

2026-09-14 • via Nuitee
M
Michelle • couple • us
10
2026-09-13 • via Nuitee
M
Mary • couple • gb
8
Lovely place but there were issues!
Pros:

Location and staff

Cons:

Room was cold when arrived and ac wasn’t working properly so was uncomfortable first night. On final morning there was no hot water for a shower! While the staff we met were helpful and lovely they were too few and were run off their feet managing everything alone!

2026-09-11 • via Nuitee
H
Hao • couple • cn
10
2026-09-05 • via Nuitee
J
Jeremy • couple • au
9
Sandeep’s service was exceptional, she really made us feel welcome and was very proactive in helping deliver wonderful c
Pros:

Beautiful outlook and stunning old Victorian style house and garden

2026-09-02 • via Nuitee
P
Patrick • extended_group • in
9
2026-09-01 • via Nuitee
T
Tracey • couple • au
10
2026-09-01 • via Nuitee
J
Jacqueline • couple • us
10
Scenically beautiful, comfortable stay and staff were exceptional.
Pros:

Beautiful location, very comfortable beds and room in general and lovely helpful staff. The breakfast was delicious. We would highly recommend staying here. It’s a quick drive/taxi to the center of town.

Cons:

There was nothing that we did not like about the property.

2026-08-26 • via Nuitee
C
Craig • extended_group • au
8
2026-08-24 • via Nuitee
M
Melissa • couple • us
9
A piece of paradise and serenity
Pros:

Spectacular views on the lake

2026-08-24 • via Nuitee
R
Russell • solo_traveller • au
10
2026-08-22 • via Nuitee
K
Katrina • extended_group • nz
10
Luxury stay with tranquil surrounds
Pros:

Stunning grounds, lakefront views, comfortable beds and shower pressure was amazing!

2026-08-22 • via Nuitee
R
Russell • solo_traveller • au
10
2026-08-22 • via Nuitee
L
Louise • solo_traveller • nz
9
Pros:

This was a very lovely location. The room was great and we loved the big bath. It was nice to be able to sit in the conservatory overlooking the lake and also on the deck outside. The staff were lovely and very helpful.

Cons:

We had dinner and breakfast and they were fine, no issues but I wouldn't class them as excellent . Dinner was expensive for what the food was but the value was being just a few steps away from our room - which was good value for us and a nice peaceful dining room with a beautiful sunset view. It was also easy and lovely to sit and relax having breakfast overlooking the lake.

2026-08-21 • via Nuitee
S
Saraiva Santos • family_with_children • br
9
2026-08-19 • via Nuitee
K
Kate • couple • au
8
2026-08-19 • via Nuitee
M
María Rebeca • couple • cl
10
Espectacular hotel boutique en la mejor ubicación!!!
Pros:

La niña de recepción es un encanto, nos ayudó a bajar y a subir al auto las maletas, el hotel es increíble, las vistas, las habitaciones, el desayuno, frutas y chocolates siempre en la recepción, tés, café, galletas, nuts en la sala de descanso, jardines espectaculares, piscina y tumbonas, un lujo de hotel boutique!!!

Cons:

Estar solo 3 días y tener que volver 🥹

2026-08-19 • via Nuitee
A
Angela • couple • nz
9
2026-08-17 • via Nuitee
G
Gerhard • solo_traveller • at
10
Pros:

Team at the reception outstanding!
I enjoyed the stay very much.

2026-08-14 • via Nuitee