Best Western Galaxy Inn

Hotels
•
Best Western
6.4 (233 reviews)
1700 East Lebanon Road , Dover , US
+1 302-735-4700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient, central location (near Dover AFB and Dover Speedway)
Affordable price / good value for budget travelers
Breakfast available with decent variety
Some staff were kind and helpful
Rooms described as comfortable/safe by some guests
Cons:
Poor cleanliness (stains, hair, mold, dirty floors)
Strong marijuana/cigarette smells reported in areas
Stained linens and dated, run-down room condition
Pool unusable/green and other amenity maintenance issues
Reports of drug paraphernalia/drug activity on property
Unprofessional front-desk behavior reported by at least one guest

Categories

Cleanliness
3.5
Multiple reviews describe stained sheets, mold, hair in sinks, dirty floors, dusty surfaces and urine in toilets; consistently poor cleanliness throughout the property.
Service
8.5
Mixed reports: several reviewers called staff kind and helpful, though at least one front-desk interaction was unprofessional; overall staff were often helpful despite isolated poor behavior.
Location
9.5
Frequently praised as central and convenient (close to Dover AFB, Dover Speedway and local attractions), making it a strong point for many guests.
Room Quality
4
Rooms described as run-down or showing wear: stained linens, mold in AC, gross shower curtains, litter under sinks and general dated condition.
Amenities
4
Amenities were inconsistent: breakfast available but the pool was reported green/unusable, ice machine area puddled, and shared facilities (microwave, stairwell) were sometimes dirty.
Value for Money
8.5
Several guests noted the low price and felt it suited their needs for the cost; good location and basic comforts make it reasonable value for budget-conscious travelers.
Food and Beverage
7.5
Breakfast was available and described as having a decent variety by multiple reviewers (though fruit options were limited); overall food offering was adequate for the price point.
Overall Experience
5.7
Overall mixed-to-negative: convenient and inexpensive with some helpful staff, but serious cleanliness, safety (drug use reported) and facility condition issues weighed down the guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Experience comfort and convenience at the Best Western Galaxy Inn in Dover, Delaware, just a short distance from Dover Downs Casino.

Modern Amenities
Indulge in a relaxing stay with our outdoor pool, free Wi-Fi, and HBO channel in every room. Enjoy the convenience of a microwave, refrigerator, and coffee facilities in each room.

Fitness and Breakfast
Stay active at our fitness center and keep your wardrobe fresh with our laundry facilities. Start your day right with a daily continental breakfast served in the lobby.

Book your stay at the Best Western Galaxy Inn now and make the most of your time in Dover!

Important information:

For reservations of more than 6 rooms, a special cancellation policy will be applied.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 233 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9.5
Room Quality: 4
Amenities: 4
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 5.7
R
Raymond • solo_traveller • us
10
2026-10-28 • via Nuitee
P
Patricia • couple • us
4
2026-10-08 • via Nuitee
L
LaBadie • family_with_children • us
7
it suited our needs and was a decent comfortable room.
Pros:

I liked the price. Although we didn't eat breakfast there it was nice to know it was available. It was also very central to everything we wanted to do on our trip to Delaware. They did take our trash out every day of our stay.

Cons:

Upon entering the lobby for check in it smelled strongly of marajuana. Under the sink in the bathroom there was a towel and a bunch of litter, including a lolipop. It looked like it hadn't been cleaned in a while. The first room in the hall always looked like it needed to be vacuumed.

2026-08-12 • via Nuitee
R
Ryan Caltagirone • couple • us
6
For the price it was fine. Decent stay
Pros:

Room was ok

Cons:

Wasn't the cleanest

2026-08-10 • via Nuitee
E
Enrique • solo_traveller • us
5
You get what you pay for
Pros:

It was quiet and the staff were kind

Cons:

The sheets on the bed had stains, mold in the AC, shower curtain was gross, and the hallways smelled like cigarette smoke

2026-07-20 • via Nuitee
M
Michael • solo_traveller • us
6
Served its purpose.
Pros:

The staff manning the desk.

Cons:

Outer door lock would not accept key card after one use. Had to walk quite a way to get a new key card 3 times. Always a puddle around the ice machine and trash underneath the outside stairwell.

2026-07-16 • via Nuitee
E
Eric • couple • us
9
Great value
2026-07-13 • via Nuitee
S
Susan • couple • ca
6
Ok pour escale une nuit
Pros:

Emplacement et propreté

Cons:

Installations défraîchies et usées

2026-07-13 • via Nuitee
D
Dana • solo_traveller • us
9
Safe, clean, comfy
Pros:

It was nice and clean and comfortable and safe

Cons:

Nothing

2026-07-06 • via Nuitee
N
Nathan • solo_traveller • us
2
For the money I would pick another hotel
Pros:

The location was very close to Dover AFB

Cons:

The whole hotel smelled like marijuana and the pool was green and unusable

2026-07-03 • via Nuitee
K
Kevin Putnam • couple • us
6
Never again
Pros:

Breakfast and the toilet in our room were the only things that were pleasant. The breakfast had a decent variety except for the fruit. The toilet worked so well that I wanted to bring it home.

Cons:

The whole place was nasty. Black curly hairs on the sink in our room, floors dirty, mismatched and stained towels. corners Very dirty, windowsill and closet shelves were dusty. But the WORST was the front desk staff. We arrived, he was "busy" putting his new phone cover on his personal phone, amazon bag was on the floor behind him. When he finally looked up at us, he shook the phone at us and explained that he had been waiting FOREVER for the cover. We explained that we were in town for a funeral and would like to get checked in. He then took a phone call. When he finally gave us his attention again, he wanted to have a conversation about how women just don't understand men. If I had not been rushed, I would have had a conversation about how some people don't understand the meaning of SERVICE. This man should be working in an office somewhere away from the public.

2026-06-26 • via Nuitee
V
Valeria • couple • us
7
2026-06-22 • via Nuitee
S
shamin • family_with_children • us
9
2026-06-16 • via Nuitee
M
Michelle • family_with_children • us
1
AVOID, unless you like Drugs
Pros:

We liked that we were able to book a hotel near Dover Speedway for the NASCAR races.

Cons:

Mostly we didn’t like that there was a cocaine scale with residue of cocaine on the shelf next to the bed thankfully and hopefully it was not fentanyl as that could have been fatal after it was discovered by my husbands hand accidentally touching it when he went to put my 11 year old son’s shirt on the shelf next to where they slept.
We didn’t like that the toilet had urine, mold & mildew inside and out, the shower couldn’t be used because it was dirty and very unsanitary, there was old food & drinks left inside the microwave from prior guests. The properly it’s self is old and run down. It should be known this is NOT a family, friendly or kid safe property as the hotel is filled with Meth heads & drug addicts tweaking as your view outside your window.

2026-06-04 • via Nuitee
M
Makia • family_with_children • us
1
Pros:

The front desk Guy

Cons:

Nothing...These pictures are very deceiving. When we walked in the lobby, all you smelled was cigarettes. There were people hanging on stairs to our room made me and my daughter uncomfortable. when we got to the room. The beds were not made; they had no covers the pillows were in the middle of both beds where there was a big dip in both beds, the sheets were dingy. I don't know what was on the headboard it looked like blood. The bathroom was disgusting. We literally walked in and walked out. It was very scary. I've stayed at many Best Westerns, and I would have never expected to walk into something like that. We didn't even stay to take pictures. I wish we did...

2026-06-01 • via Nuitee
M
Michelle • family_with_children • us
1
2026-05-29 • via Nuitee
X
xavier • extended_group • fr
7
2026-05-27 • via Nuitee
J
Jaimere • couple • us
7
2026-05-26 • via Nuitee
J
Jessica • couple • us
3
Not happy will not book with this hotel ever again
Cons:

Dirty , was supposed to be non smoking it smelt like cigarettes. The sheets smelled like smoke. Everything needs to be updated. No elevator had to carry suitcases up two flights of stairs

2026-05-22 • via Nuitee
C
Cooper • solo_traveller • us
10
Pros:

I loved how as soon as I turned my TV on, it said "welcome,(my name)

Cons:

The pool wasn't open yet

2026-05-19 • via Nuitee