Hampton Inn Jacksonville - East Regency Square

Hotels
•
Hampton Inn
8.3 (522 reviews)
1021 Hospitality Lane , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleanliness issues
Unprofessional service
Uncomfortable beds

Categories

Cleanliness
6.91
Multiple reviews mentioned cleanliness issues, including dirty rooms and insect presence.
Service
8.38
Mixed experiences, with some positive notes about staff friendliness but significant complaints regarding professionalism.
Location
8.92
Positive mentions of the hotel's location being convenient.
Room Quality
7.37
Complaints regarding bed comfort and musty smells were noted.
Amenities
8.9
General satisfaction with amenities, particularly the breakfast.
Value for Money
8.36
Perceived as good value, but impacted by cleanliness and service issues.
Food and Beverage
8.91
Breakfast was positively highlighted in several reviews.
Overall Experience
8.68
Overall experience was generally positive, though significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:13

Property Description

Convenient Location
Situated in East Jacksonville, Hampton Inn Jacksonville - East Regency Square offers easy access to nearby attractions like the Jacksonville Zoo and Atlantic Beach.

Amenities Galore
Enjoy complimentary hot breakfast, free WiFi, an outdoor pool, and a fitness centre during your stay. Indulge in free coffee and tea 24/7, utilize the business centre, coin laundry, and luggage hold services.

Comfortable Accommodations
Relax in rooms equipped with a cable TV, desk, and private bathroom. Accessible rooms are also available for added convenience.

Experience comfort and convenience at Hampton Inn Jacksonville - East Regency Square. Book now for a memorable stay!

Important information:

Guests must be at least 21 years or older to check-in.

Please note that guestrooms are currently undergoing renovations. During this period, guests may experience noise or disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 522 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 7.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 8.68
C
Calvin • couple • us
9
Facility was clean and staff was friendly
Pros:

Staff was friendly

Cons:

Had a little problem with the shower, getting warm water to come on. The handle to shower would just keep going around and around.

2026-02-11 • via Nuitee
C
Connie • family_with_children • jm
7
Good for over night stay
Pros:

Breakfast was good

Cons:

There was no enough seating in the breakfast area

2026-01-31 • via Nuitee
J
Joanna • family_with_children • us
9
Good stay.
Pros:

Breakfast was good and front desk was very nice and helpful.

Cons:

Bathroom looked a little worn but not bad.

2026-01-23 • via Nuitee
D
David • family_with_children • us
10
Pros:

Really good. Needs bacon.

2026-01-21 • via Nuitee
D
Danny • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jennifer • couple • us
10
Wonderful
Pros:

The location was in a very good spot. It was easy to get to Walmart and food spot. We caught an Uber from the site for our cruise and was charged a small fee to leave our personal vehicle. The staff were so friendly and helpful.

2026-01-20 • via Nuitee
V
Vandrea • solo_traveller • us
6
2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
10
2026-01-19 • via Nuitee
T
Terry • couple • us
10
Overall, my stay was excellent.
Pros:

The location was excellent. The staff were friendly and helpful which made our stay to feel like we were at home with services.

Cons:

The television's color seemed to be fading, and we're use to better quality pillows.

2026-01-19 • via Nuitee
I
Itamar • family_with_children • us
7
Awesome staff & pretty clean, just need a little more attention to details on the repairs.
Pros:

Antney was welcoming and friendly. He made sure I knew all the details as I was checking in late in the night.

Cons:

The rooms were not in the best condition, the door to the bathroom didn’t completely closed.

2026-01-19 • via Nuitee
J
Jeff • couple • us
9
We had a wonderful stay.
Pros:

The coffee was delicious. The cookies were delicious also.

Cons:

The friendly attitude of the staff.

2026-01-19 • via Nuitee
R
Ruben • couple • us
9
2026-01-19 • via Nuitee
W
William • family_with_children • us
1
Terrible. Didn’t stay at the property dues to room conditions and was charged for the full reservation.
Pros:

Being a Hilton’s member, I’m very disappointed in your lack of communication. The hotel room you had for me was awful. It was dirty and had a terrible odor. I didn’t stay there and had to find other accommodations. I will never stay in another Hilton again. Terrible experience and you charged me for it.

Cons:

Being a Hilton’s member, I’m very disappointed in your lack of communication. The hotel room you had for me was awful. It was dirty and had a terrible odor. I didn’t stay there and had to find other accommodations. I will never stay in another Hilton again. Terrible experience and you charged me for it.

2026-01-18 • via Nuitee
R
Ruben • couple • us
8
2026-01-15 • via Nuitee
A
Alison • family_with_children • us
9
2026-01-12 • via Nuitee
S
Sharyn • couple • us
10
Pros:

Perfect location from the cruise port make a another reservations when I go on another cruise from that location cuz it's closest to the cruise port

Cons:

Everything was great even the breakfast was awesome

2026-01-11 • via Nuitee
L
Libba • couple • us
9
Would stay again
Pros:

Close to port

2026-01-09 • via Nuitee
J
Joseph • family_with_children • us
1
Pros:

This motel was loaded down with germs i think because there is no windows to air it out so u may want to some how air this motel out and wash everything and do a deep cleaning!

2026-01-07 • via Nuitee
J
Joe • couple • us
10
Great
Pros:

Clean

Cons:

Na

2026-01-07 • via Nuitee
K
Kimetra • couple • us
10
great 😊 customer service very friendly and helpful
Pros:

great location for Me🥰🥰

2026-01-05 • via Nuitee