The Chelsean New York

Hotels
7.1 (4691 reviews)
160 West 25th Street , New York , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
5.85
Several reviews noted issues with cleanliness and overall state of the room making it less than satisfactory.
Service
8.85
Many guests appreciated the friendly and helpful staff.
Location
8.85
The hotel's centralized location was praised in multiple reviews.
Room Quality
5.85
Significant complaints about room size and condition, including outdated decor and faulty amenities.
Amenities
6.85
Limited amenities were pointed out, such as missing breakfast service and basic room provisions.
Value for Money
6.35
Guests expressed that the pricing was not justified given the condition and services offered.
Food and Beverage
5.35
Lack of breakfast and coffee services was frequently mentioned as a disappointment.
Overall Experience
8.85
Despite some issues, many guests still found value in their stay overall due to location and cost.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location and Modern Amenities

Located just steps away from iconic landmarks like the Flatiron Building and Madison Square Park, Four Points Sheraton Chelsea offers a blend of comfort and convenience. The hotel provides complimentary WiFi and a 24-hour fitness centre for guests to stay connected and active during their stay.

Variety of Room Options and Dining Experience

With a selection of standard, deluxe, city view rooms, and suites, guests can choose the perfect accommodation to suit their needs. Each room is thoughtfully equipped with a desk, free bottled water, and coffee. Indulge in Irish cuisine and local craft beers at the Westside Brewhouse, or opt for room service for a cozy dining experience.

Additional Amenities and Nearby Attractions

The hotel boasts a seasonal outdoor patio, meeting spaces, and valet parking for added convenience. Explore nearby attractions such as the Museum at FIT and Chelsea Waterside Park, all within close proximity to the property.

Book your stay at Four Points Sheraton Chelsea for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

7.1
Based on 4691 reviews
Cleanliness: 5.85
Service: 8.85
Location: 8.85
Room Quality: 5.85
Amenities: 6.85
Value for Money: 6.35
Food and Beverage: 5.35
Overall Experience: 8.85
L
Lorena solo_traveller ec
7
Pros:

La ubicación y la atención del personal fue muy buena.

Cons:

Hotel viejo que no ha sido actualizado. Cuartos son pequeños, no hay microondas, ni refrigerador en el dormitorio.

2026-08-09 via Nuitee
J
Jennifer family_with_children us
3
Cons:

Disgusting bathroom. Unable to shower

2026-08-08 via Nuitee
J
Johnelle family_with_children us
7
2026-08-08 via Nuitee
A
Albert extended_group us
7
Pros:

Location

Cons:

Property is run down. Things don’t work (reading light wire was broken and exposed)

2026-08-08 via Nuitee
R
Roy couple cr
8
Pros:

La locación, accesos al metro muy cerca, el personal muy amable, lugares de comida muy cerca.

Cons:

El lobby lucia desordenado, hay un bar en el primer piso entonces por la noches se ve gente que no es del hotel y eso lo hace un poco incómodo

2026-08-08 via Nuitee
R
Roy couple cr
8
Un buen hotel con buena ubicación
Pros:

La ubicación es ideal y tiene muchos lugares para comer cerca, además de accesos al subway también cerca. Las habitaciones cómodas.

Cons:

El lobby siempre parecía desordenado y por la noches como hay un bar en el primer piso se ve gente que no es del hotel y eso lo hace un poco inseguro a los que se están quedando en el hotel

2026-08-08 via Nuitee
E
edgar david extended_group py
10
2026-08-07 via Nuitee
N
Navid Hussain family_with_children ca
8
2026-08-07 via Nuitee
R
Robles solo_traveller us
10
Pros:

Hotel very clean, beds are comfy. Very close location to everything.staff very nice and friendly view from room amazing if on higher levels. Lounge on the first floor very cute and nice for a late night drink and a dance. Will stay here again. And we stayed with kids they loved it.

2026-08-07 via Nuitee
A
Alan solo_traveller us
8
2026-08-07 via Nuitee
M
Migdalia extended_group pr
7
Muy buena, satisfactoria
Pros:

Bueno

Cons:

Pocas toallas de baño

2026-08-06 via Nuitee
C
Cindy couple us
6
2026-08-06 via Nuitee
V
Victoria family_with_children us
2
run down dirty lodging
Pros:

The location was great and in a central location.

Cons:

Very few amenities. No lotion, no hair conditioner, no shower caps.
They had this run down looking outdoor coffee and pastry service that they outsourced. It was overpriced and you can get a better fresh cup of quality coffee half a block down the street.
When we arrived the lobby looked run down and dirty rugs and debris on the lobby floor. Everything looked very run down and nothing like the pictures.

When we got into our room they had spot pained ceiling in the sleeping area and bathroom and nerd painted the whole ceiling which was so obvious. The shower soap containers were old and refillable conditioner which was once there was still attached with no conditioner container attached to it. It was just the piece that was attached to the tile. There was a pizza box in our room with pizza still in it and maid service near really fully cleaned the room.
The window shades were filthy with Spots and drinks or something stains all over them.

The carpet wasn't fully vacuumed. It had some type of debris left. The carpet was damp due to the AC. It felt soiled.

On our last day, we came in after the maid had apparently cleaned the room. The bed wasn't properly made and sheets below comforter weren't smoothed out and were clumped up. There were food particles still on the desk and not wiped down. The maid would leave behind dirty wash clothes in the shower.

There were two of us in the room yet daily they left one bottle of water.

POur bedroom was right above the bar. the music was blasting till late and especially weekends.

2026-08-06 via Nuitee
J
Jamie family_with_children us
10
2026-08-05 via Nuitee
M
Michelle family_with_children us
9
This was a unique experience at a historic hotel. Would def stay again.
Pros:

I was warmly greeted at 2 am after a long day of unexpected travel interruptions. The room was cozy, clean and quiet. The morning front desk employee gave directions to a nearby deli for a quick bite before we had to get on the road again.

Cons:

The only thing I didn't like was that there wasn't an easier, more direct back exit to get to parking.

2026-08-05 via Nuitee
C
Carlos A. extended_group pr
9
muy buen hotel
Pros:

room an location

Cons:

todo estuvo muy bien

2026-08-05 via Nuitee
C
Claudio family_with_children uy
9
2026-08-05 via Nuitee
J
Jimmy extended_group gb
8
2026-08-05 via Nuitee
G
GARY solo_traveller gb
7
2026-08-05 via Nuitee
G
GARY solo_traveller gb
7
2026-08-05 via Nuitee